This resume summarizes Sourabha N's experience working as an Operations Analyst for JP Morgan Chase & Co. for over 7 years. Some of Sourabha's key responsibilities have included managing teams to meet business targets, developing strategies to improve process effectiveness, and performing thorough KYC reviews of clients. Sourabha has received several achievement awards for work performance and has demonstrated strong analytical, communication, and problem-solving skills.

1. Resume
Sourabha.N Mobile: 9916470707 Email:
sourabha.nagaraj@jpmorganchase.com sourabhanagaraj@gmail.com
Objective:
Seeking a challenging and rewarding opportunity with an organization of repute which recognizes and
utilizes my true potential while nurturing my analytical skills in the field of financial Analytics.
PROFILE:
• Currently working as Operations Analyst with JP Morgan Chase & Co. accented with the latest
trends & techniques with an aptitude & determination to carve a successfulcareer in the industry.
• Conceptually strong with an innovative & analytical approach to work with an eye for detail.
Ability to learn new concepts & technology within a short time span.
• Self-motivated, systematic, organized, hardworking and goal-oriented individual with an
analytical bent of mind and a high degree of flexibility, creativity, resourcefulness,commitment
and optimism.
• Outstanding communication skills, verbal as well as written coupled with exceptional
presentation skills with the ability to perform above expectations.
• An effective team player with exceptional planning and execution skills coupled with a
systematic approach and quick adaptability.
AREAS OF EXPOSURE/EXPERTISE
Current Role Operations
• Responsible for managing teams to excelbusiness targets.
• Single point of contact for work Assignment, Checking accuracy & Tracking.
• Implementing short/long-term plans for achievement of process objectives.
• Preparing, compiling & presenting various weekly/monthly reports pertaining to staffing Needs,
process capability, and productivity.
• Communicating inefficiencies & Deficiencies related to process.
• Developing strategies for continued improvement in the effectiveness & efficiency of the
Business.
• Leading scrub projects and ensuring that the team completes it before the estimated target time
with 100 % accuracy.
People Management
• Identifying the team’s training & development needs, designing and developing the appropriate
training program and afterwards coordinating appropriate internal training Programs.
• Sole connect between management and Team.
PROFESSIONAL EXPERIENCE
J P MORGAN (INVESTMENT BANK): Aug 2009 till date with JP Morgan Chase.
The bank provides excellent facilities and services to be a great name in the domain of banking and
commercial services. It is one of the biggest four banks in the United States with a huge asset worth of

2. around $2 trillion and the largest market capital. The bank also serves prestigious organizations and
government agencies across the globe.
MAINTENANCE AND RESEARCH TEAM- 2 years:
• Basic job profile: Update the customer account with facilities like credit cards, auto debit, adding
/ removal of guarantors, researching on the variances of customer accounts.
• Single point of contact for the Team, Onshore Partners and customers.
• Resolve Customer’s issues via Email support and help them better understand the products and
services.
• Identifying the team’s training & development needs per Subject Matter Expert (SME) stand
point, designing and developing the appropriate training program and coordinating with
appropriate training Team.
• Testing of applications - DR Testing
COLLATERAL - 1 year:
• Basic job profile: Ensuring J P MORGAN has its first Lien position on the collateral pledged by
the customer.
• Initial filing of the customer lien with the filing department.
• Verifying documents and releasing the collateral from the bank to the customer and preparing
relevant documentation for the same.
ARC – LETTER OF CREDIT: 2.5 Years
• Basic job profile: Booking Letter of credits and funding Non JP Morgan Clients.
• Co-ordinating with Sales, Relationship managers and credits in issuing LC’s to exceptional
clients and creating sales strategy to proceed with issuance.
ASIA LOAN OPERATIONS – CALL BACK (Simultaneously Handled):
• Performing call back to validate the account details with a third party to ensure J P Morgan is
funding to the right party and to ensure no fraudulent activity is performed during the same
course.
Middle Office Operations (Simultaneously Handled):
• Reporting to the higher credits the drawing capacity of the customers and concluding on their risk
grading. (Macros & V- Look Up).
KYC – Corporate Profile: Current – 1 Year:
• Basic job profile: Retrieving the basic identification information about the customer by
performing a complete review on the owners, beneficial parties and their respective rights along
with the percentage of holding over the firm & stringent KYC per the country specific
requirements.

3. cess knowledge to include
• In-depth understanding of KYC policies and procedures
• Periodic review and New Client Adoption process for all type of clients (Low, Medium & High)
• Analyze transaction history against KYC standards
• Data gathering for existing / new clients using internal / external sources
• Accurately document the research and analysis conclusion to KYC standards
• Due Diligence using external resources (Lexis-Nexis, Bankers Almanac, Company websites, government
website, etc.)
• Determine additional steps required to decision and validate AML risk to the firm
• Coordinate with RM and sales to collect internal and external information
• Carry out routine & in-depth check on customer profile
• KYC File Validation
• Familiar with PEP, Money Laundering, Regulatory Infraction etc
Key Results:
• Trained On-Shore and Off Shore Partners on KYC Procedures .
• Undertook cross training of other teams on the process, which propelled efficiency gains and
significant time- and cost-savings.
• Facilitated "no- errors” internal and externalaudits.
• Consistently maintained accuracy in all the transaction processed.
• Worked on monthly, daily, quarterly reports with 100 % accuracy.
• Prepared procedures and was part of procedure edit team.
• Handled the processing, distribution of work, accuracy verification.
• Single handedly managed multiple scrub projects in all the above mentioned processes.
Projects:
• Share Drive Clean-up (72 % save) – Cost saving Project.
• Mail Box Resizing- Cost saving Project.
• Recertification of credit approvals - Efficiency project.
• US Taxation Project - Migrated, lead & Procedure created.
• Collateral Scrub
• SIPOC
• Business Objects consolidation Project to increase efficiency across Teams – Efficiency project.

4. Achievements:
Organizational:
• ACE Award for being best performer.
• Team Player of the Quarter.
• Team won Best Team Award in every Team I was in.
• Won inter-team & inter Department football match.
School:
• Proficiency for being topper in accounts.
• Best student for being topper in class and leading school magazine preparation and launch.
• Awards for debate and Recitation competition at college.
• Rank holder in Junior Typing.
• Inter-School Kho-Kho match.
KEY SKILLS
• Result Driven.
• Ability to get work done from others.
• Ability to handle multiple Projects simultaneously.
• Good understanding of the back field impact of transaction on customer.
• Training
• Presentation Skills.
• Quality check
• Teambuilding & Staff Supervision
• Procedure preparation and Edit.
• Fun loving
ACADEMIC
• 2004 : CBSE Board of secondary Education, Bangalore (75% aggregate marks)
• 2006 : CBSE Board of Higher Education, Bangalore, 75% aggregate marks)
• 2009 : Graduated in BCom from Bangalore University (74% aggregate marks).
Additional Qualification
• Junior Typing (speed 30 words pm) [State Level Rank holder].

5. • Office packages : Ms Office (Word, Excel, PowerPoint, Access), Tally 7.0, Internet Applications
PERSONAL VITAE
Date of Birth : 10th Oct
Marital Status : Single
Address : No.708, 24th ‘A’Main, Mariswamy Layout, Agara, Sarjapura Roa
Contact : 9916470707
Languages known : English, Hindi, Kannada & Telugu.
Place: Bangalore.
Date: 20/06/2016
(SOURABHA.N)