Description of changes contained in the Water Supply Services Legislation Amendment Bill 2014

1. The Queensland Water Industry –
Regulatory Reform 2014

2. Overview of rationale for reforms
• Moving from process regulation to outcome regulation
• Improving transparency for customers and ratepayers
• Improving the information available to government for
regulation AND for support
• Empowering providers to implement local or regional
solutions to local problems

3. Update on progress
• Bill
– Not yet passed
• Committee Report
– State Devt Industry & Infrastructure Committee has
recommended Bill be passed
• Likely debate date
– Should be in the May sitting of Parliament
– Some modifications to SEQ connections as a result of DSDIP
policy development.

4. Summary of key reforms
1. Performance based reporting
2. Improved transparency and accountability
3. Simplification of recycled water framework
4. Minor amendments
5. SEQ connections policy (not in scope for this
workshop)

5. Performance based reporting
• Annual reporting on KPIs
– 62 for <10 000 cx
– 62 + most NPR for >10 000 cx (about 140 extra)
– Reporting will be public
• Comparative report issued by DEWS
– Strategic level
– NPR indicators shared with NWC
– Comparative data will also be made available

6. Performance based reporting - Removal of plans
• SAMP/SLMP/DMP/OWCP
– Long-term asset management plan under LG Act still required
– DWQMP and RWMP for higher exposure schemes still
required
• Ability to make minor changes to DWQMP without
approval
– No changes to dam safety framework

7. Improved transparency and accountability
• Comparative report will do much of the work
– Escalating scale of regulatory action
– Increased reporting frequency – water security
• Publication of annual report
• Publication of improvement plans

8. • Removal of need to submit plans for lower exposure
schemes
• Does not affect
– Potable reuse
– Dual reticulation
– Minimally processed food crops
• Lower exposure schemes still:
– Must be registered
– Attract Public Health Act ‘fit for use’ provisions
– Fall under WHS legislation and EP/Waste Reduction Act
• Separate legislation is also removing regulation of
CSG produced water through recycled water
provisions
Simplification of recycled water framework

9. • Clarification of state of play regarding water meters
– Provides that a WSP authorised person installing a main
meter or doing related work does not commit a P&D Act
offence
• Committee has accepted that the law is currently
ambiguous
– Removal of requirement for tenant advice notice
• SEQ only
– Removes need for draft charges to be published,
– Increases number of councillors permitted on boards
– Ensures linkages for TWCM continue if councils have
TWCMP
– Repeal of Metropolitan Water Supply & Sewerage Act 1909
Minor amendments

10. • Due 1 Oct 2015 (if Bill passed)
– NPR timings will be adjusted to suit
• Does not affect drinking water quality reporting
• Designed for ease of reporting through SWIM
– Working with qldwater to ensure SWIM is effective
– SWIM local will be available for small providers
– DEWS will also offer a flat spreadsheet option if you choose
not to use SWIM
Detail on performance reporting – annual report
process

11. • Basic class – all local governments & similar providers
– 62 indicators (all QG except 63, 64 & 65)
• All local governments with connections ≥10 000
– 23 indicators plus NPR – about 200 indicators
• Local governments drawing solely from a bulk supplier
– No reporting on water security indicators
• Bulk suppliers
– no reporting on retail indicators
• REPORTING CLASSES ≠ COMPARATIVE CLASSES
Detail on KPI classes

12. Comparative report
• Likely to be strategic and sector-wide in early years
– Not going to be NPR like
• Topics expected to be covered
– Prices
– Costs
– Water security and efficiency
– Customer service
– Asset sustainability and performance
• Can use other sources of data
• Likely to be supported by open data visualisation

13. Detail on customer service standards
• Likely to require providers to set targets for
– total water main breaks
– total sewerage main breaks and chokes
– non-revenue water
– incidence of unplanned interruptions
– water quality complaints
– total water and sewerage complaints
– average response/reaction time for incidents.
• Due by 31 December 2014 or six months after
commencement
• No exemptions if in your regulator notice
• No penalty for not meeting your targets

14. Transparency of reporting
• Providers will be required to publish (on internet)
– Customer service standards
– Drinking water quality management plan reports
– Performance reports
– Guidelines for WEMPs
– Service area maps
• RW Providers will be required to maintain copies of
RWMPs and reports
• RW Providers will be required to publish annual
reports

15. • In discussion with QAO at the moment
– Looking for the lightest touch that meets regulatory needs
– May be a simple addition to the QAO annual audit covering
basis of some indicators
– QAO assisting us to develop guidance on what level of detail
is necessary
• Fundamentally, transparency will do a lot of the audit
work
• NPR audits being reviewed by DEWS in consultation
with recently audited providers
– Not clear that the NPR process passes cost/benefit hurdle
– May be substantial scope to simplify or to take a Qld only
approach
Detail on audit processes and basis of preparation

16. • Use the urban water reform project address
• uwrp@dews.qld.gov.au
• Call me
–Richard Scott 3166 0126 or 0419 515 622
Support availability

17. Support Program
•The 2014 support program:
•is phase 4 of the indigenous regulatory support program;
•consists of routine regular visits to non-indigenous service
providers;
•facilitates compliance with DWQMP and associated reporting; and
•will be used to support the implementation of the KPI framework.
•We would encourage you to let us know what you would like
assistance with when we are heading out to your area.
•It will help us to make sure we are prepared and bring the correct
support materials with us, providing you with a better level of
support customised as far as possible to meet your needs.

18. Support Program Trip MapAttachment 2
Trip 1
Trip 3
Trip 4
Trip 2
Trip 5
Trip 6
Trip 7
Trip 8
Trip 9
Trip 10
Trip 11
Note: Due to their remoteness, (e.g. driving distance) Boulia and Diamantina Shire Council have not currently
been included with any other trips. It is the intent of the regulator to either arrange to either meet at an alternate
location (e.g. Windorah, Winton, or Longreach), or to arrange a separate flight to visit these providers.

19. Support Program Visit Schedule
2014/15 M T W T F S S M T W T F S S M T W T F S S M T W T F S S M T W T F S S M T
July 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31
August 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31
September 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30
October 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31
November 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30
December 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31
January 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31
February 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28
March 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31
April 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30
May 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31
June 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30
Legend: Public Holiday School holidays Rec Leave Trips Non-indigenous trips
Indigenous trips
Trip 1 - Torres Shire
Trip 3 - Weipa
Trip 4 - Kowanyama
Trip 7 - Cherbourg
Trip 6 - Woorabinda
Trip 8 - Palm Island
Trip 5 - Morinington / Doomadgee
Trip 2 - Cook Shire
Trip 9 - Southern Region
Trip 10 - Central West Region
Trip 11 - Central East Region
Trip 10 - Southern Region
Trip 2 - Cook

20. KP definition discussion

21. Report Requirement Notice
• The Report Requirement Notice will be issued after the new
legislation is passed and the assent date given.
• The notices will be tailored to each individual service provider,
only those providers that receive a notice will be required to
report. They will be required to report against all of the Key
Performance Indicators listed in the attachment to their Notice.
• The regulator and the policy team within DEWS will provide
support to service providers who are having difficulties. Any
support material provided to providers will have appropriate
contact details of someone who can assist to answer questions.
• DWQMP Reporting (periodic and Annual) are separate from the
KPI’s reporting requirements and will still be required to be
reported against.

22. Report Requirement Notice

23. Report Requirement Notice

24. Report Requirement Notice

25. Local Governments with >10 000
connections
Attachment 1: Key Performance Indicators - Local Government service providers
>10,000 connections
In addition to the below table, service providers must report on all applicable indicators as part of
the National Performance Reporting (NPR) framework. Details of applicable NPR indicators and
definitions are to be sourced from the most current ‘National performance framework, urban
performance reporting indicators and definitions handbook’ released by the National Water
Commission.
Legend: (S) = scheme wide; (W) = service provider wide
Indicator code and title NPR/SWIM
code
QG1- Length of water mains (S) A2/AS2
QG2 - Length of sewerage mains (S) A5/AS5
QG3 - Number of sewage treatment plants (S) A4/AS4
QG4 - Capacity of water treatment plants (S) -
QG5 - Maximum daily demand (S) -
QG6 - Total volume of potable water produced (S) W11.3/WA74
QG7 - Total treated/drinking water storage (S) -
QG8 - Volume of water sourced from surface water (S) W1/WA1
QG9 - Volume of water sourced from ground water (S) -/WA100
QG10 - Volume of water sourced from desalination of marine water (S) W3/WA3
QG11 - Volume of water sourced from recycling (S) W4/WA4
QG12 - Total water sourced (S) W7/WA7
QG13 - Connected residential properties – water supply (S) C2/CS2
QG14 - Connected non-residential properties – water supply (S) C3/CS3
QG15 - Connected residential properties – sewerage (S) C6/CS6
Indicator code and title NPR/SWIM
code
QG16 - Connected non-residential properties – sewerage (S) C7/CS7
QG17 - Volume of water supplied – residential (S) W8/WA8
QG18 - Volume of water supplied – commercial, municipal and industrial (S) W9/WA9
QG19 - Volume of water supplied (other) (S) -/WA120
QG20 - Volume of non-revenue water (S)
W10.0/WA36
QG21 - Months of supply remaining at end of reporting period (30 June) (S)
If response <12 months, then triggers QG23
If response <6 months, then triggers QG24
-
QG22 - Total anticipated water demand for next reporting year (S) -
QG23 - Anticipated capacity to meet demand for next reporting year (at QG22) (S)
Only required if QG21 response <12 months
-
QG24 - Available contingency supplies (S)
Only required if QG21 response <6 months
-
QG25 - Total anticipated annual water demand in five years’ time (S) -
QG26 - Anticipated capacity to meet demand in 5 years’ time (at QG25) (S)
If response NOT OK, then triggers QG27
-
QG27 - Planned supply system response (S)
Only required if QG26 response is reported as NOT OK
-
QG28 - Water restrictions (duration) (S)
If response >0, then triggers QG29
-
QG29 - Water restrictions (severity) (S) -

26. Local Governments with >10 000
connectionsIndicator code and title NPR/SWIM
code
QG29 - Water restrictions (severity) (S)
Only required if QG28 response > 0
-
QG30 - Total Full-Time Equivalent water and sewerage services employees (W) -
QG31 - Total water supply capital expenditure (W) F14/FN14
QG32 - Total sewerage capital expenditure (W) F15/FN15
QG33 - Nominal written-down replacement cost of fixed water supply assets (W) F9/FN9
QG34 - Nominal written-down replacement costs of fixed sewerage assets (W) F10/FN10
QG35 - Current replacement costs of fixed water supply assets (W) -
QG36 - Current replacement costs of fixed sewerage assets (W) -
QG37 - Total revenue – water (W) F1/FN1
QG38 - Total revenue – sewerage (W) F2/FN2
QG39 - Operating cost - water (W) F11/FN11
QG41 - Operating cost - sewerage (W) F12/FN12
QG43 - Annual maintenance costs water (W) Component of
F11/FN11
QG44 - Annual maintenance costs sewerage (W) Component of
F12/FN12
QG45 - Previous 5 year average annual renewals expenditure – water (W) -
QG46 - Previous 5 year average annual renewals expenditure - sewerage (W) -
QG47 - Forecast 5 year average annual renewals expenditure – water (W) -
QG48 - Forecast 5 year average annual renewals expenditure – sewerage (W) -
QG49 - Fixed charge – water (S) P1.2/PR3
Indicator code and title NPR/SWIM
code
QG50 - Fixed charge – sewerage (S) P4.1/PR31
QG51 - Total water main breaks (S)*
* Target level of service to be set in Customer Service Standard
A8/AS8
QG52 - Component of water main breaks caused by third-parties (S) Component of
A8/AS8
QG53 - Total sewerage main breaks and chokes (S)*
* Target level of service to be set in Customer Service Standard
A14/AS39
QG54 - Component of total sewerage main breaks caused by third-parties (S) Component of
A14/AS39
QG55 - Annual bill based on 200 kL/annum water (S) P7/PR47
QG56 - Typical residential bill - water (S) P8/PR48
QG57 - Receiving waterway/s nutrient/sediment load reduction initiatives (W) -
QG58 - Source water/s nutrient/sediment load reduction initiatives (W) -
QG59 - Incidence of unplanned interruptions – water (S)*
* Target level of service to be set in Customer Service Standard
C17/CS17
QG60 - Water quality complaints (S)*
* Target level of service to be set in Customer Service Standard
C9/CS9
QG61 - Total water and sewerage complaints (S)*
* Target level of service to be set in Customer Service Standard
C13/CS13
QG62 - Average Response/reaction time for incidents (including main breaks and
chokes) (S)*
* Target level of service to be set in Customer Service Standard
-/CS33

27. Local Governments with <10 000
connectionsAttachment 1: Key Performance Indicators - Local Government service providers
≤10,000 connections
Legend: (S) = scheme wide; (W) = service provider wide
Indicator code and title NPR/SWIM
code
QG1- Length of water mains (S) A2/AS2
QG2 - Length of sewerage mains (S) A5/AS5
QG3 - Number of sewage treatment plants (S) A4/AS4
QG4 - Capacity of water treatment plants (S) -
QG5 - Maximum daily demand (S) -
QG6 - Total volume of potable water produced (S) W11.3/WA74
QG7 - Total treated/drinking water storage (S) -
QG8 - Volume of water sourced from surface water (S) W1/WA1
QG9 - Volume of water sourced from ground water (S) -/WA100
QG10 - Volume of water sourced from desalination of marine water (S) W3/WA3
QG11 - Volume of water sourced from recycling (S) W4/WA4
QG12 - Total water sourced (S) W7/WA7
QG13 - Connected residential properties – water supply (S) C2/CS2
QG14 - Connected non-residential properties – water supply (S) C3/CS3
QG15 - Connected residential properties – sewerage (S) C6/CS6
QG16 - Connected non-residential properties – sewerage (S) C7/CS7
QG17 - Volume of water supplied – residential (S) W8/WA8
Indicator code and title NPR/SWIM
code
QG18 - Volume of water supplied – commercial, municipal and industrial (S) W9/WA9
QG19 - Volume of water supplied (other) (S) -/WA120
QG20 - Volume of non-revenue water (S)
W10.0/WA36
QG21 - Months of supply remaining at end of reporting period (30 June) (S)
If response <12 months, then triggers QG23
If response <6 months, then triggers QG24
-
QG22 - Total anticipated water demand for next reporting year (S) -
QG23 - Anticipated capacity to meet demand for next reporting year (at QG22) (S)
Only required if QG21 response <12 months
-
QG24 - Available contingency supplies (S)
Only required if QG21 response <6 months
-
QG25 - Total anticipated annual water demand in five years’ time (S) -
QG26 - Anticipated capacity to meet demand in 5 years’ time (at QG25) (S)
If response NOT OK, then triggers QG27
-
QG27 - Planned supply system response (S)
Only required if QG26 response is reported as NOT OK
-
QG28 - Water restrictions (duration) (S)
If response >0, then triggers QG29
-
QG29 - Water restrictions (severity) (S)
Only required if QG28 response > 0
-
QG30 - Total Full-Time Equivalent water and sewerage services employees (W) -
QG31 - Total water supply capital expenditure (W) F14/FN14

28. Local Governments with <10 000
connections
Indicator code and title NPR/SWIM
code
QG32 - Total sewerage capital expenditure (W) F15/FN15
QG33 - Nominal written-down replacement cost of fixed water supply assets (W) F9/FN9
QG34 - Nominal written-down replacement costs of fixed sewerage assets (W) F10/FN10
QG35 - Current replacement costs of fixed water supply assets (W) -
QG36 - Current replacement costs of fixed sewerage assets (W) -
QG37 - Total revenue – water (W) F1/FN1
QG38 - Total revenue – sewerage (W) F2/FN2
QG39 - Operating cost - water (W) F11/FN11
QG40 - Current cost depreciation – water (W) -
QG41 - Operating cost - sewerage (W) F12/FN12
QG42 - Current cost depreciation – sewerage (W) -
QG43 - Annual maintenance costs water (W) Component of
F11/FN11
QG44 - Annual maintenance costs sewerage (W) Component of
F12/FN12
QG45 - Previous 5 year average annual renewals expenditure – water (W) -
QG46 - Previous 5 year average annual renewals expenditure - sewerage (W) -
QG47 - Forecast 5 year average annual renewals expenditure – water (W) -
QG48 - Forecast 5 year average annual renewals expenditure – sewerage (W) -
QG49 - Fixed charge – water (S) P1.2/PR3
QG50 - Fixed charge – sewerage (S) P4.1/PR31
Indicator code and title NPR/SWIM
code
QG51 - Total water main breaks (S)*
* Target level of service to be set in Customer Service Standard
A8/AS8
QG52 - Component of water main breaks caused by third-parties (S) Component of
A8/AS8
QG53 - Total sewerage main breaks and chokes (S)*
* Target level of service to be set in Customer Service Standard
A14/AS39
QG54 - Component of total sewerage main breaks caused by third-parties (S) Component of
A14/AS39
QG55 - Annual bill based on 200 kL/annum water (S) P7/PR47
QG56 - Typical residential bill - water (S) P8/PR48
QG57 - Receiving waterway/s nutrient/sediment load reduction initiatives (W) -
QG58 - Source water/s nutrient/sediment load reduction initiatives (W) -
QG59 - Incidence of unplanned interruptions – water (S)*
* Target level of service to be set in Customer Service Standard
C17/CS17
QG60 - Water quality complaints (S)*
* Target level of service to be set in Customer Service Standard
C9/CS9
QG61 - Total water and sewerage complaints (S)*
* Target level of service to be set in Customer Service Standard
C13/CS13
QG62 - Average Response/reaction time for incidents (including main breaks and
chokes) (S)*
* Target level of service to be set in Customer Service Standard
-/CS33

29. Bulk Providers
Attachment 1: Key Performance Indicators – Bulk providers
In addition to the below table, service providers must report on all applicable indicators as part of
the National Performance Reporting (NPR) framework. Details of applicable NPR indicators and
definitions are to be sourced from the most current ‘National performance framework, urban
performance reporting indicators and definitions handbook’ released by the National Water
Commission.
Legend: (S) = scheme wide; (W) = service provider wide
Indicator code and title NPR/SWIM
code
QG1- Length of water mains (S) A2/AS2
QG4 - Capacity of water treatment plants (S) -
QG6 - Total volume of potable water produced (S) W11.3/WA74
QG7 - Total treated/drinking water storage (S) -
QG8 - Volume of water sourced from surface water (S) W1/WA1
QG9 - Volume of water sourced from ground water (S) -/WA100
QG10 - Volume of water sourced from desalination of marine water (S) W3/WA3
QG11 - Volume of water sourced from recycling (S) W4/WA4
QG12 - Total water sourced (S) W7/WA7
QG18 - Volume of water supplied – commercial, municipal and industrial (S) W9/WA9
QG19 - Volume of water supplied (other) (S) -/WA120
QG20 - Volume of non-revenue water (S)
W10.0/WA36
QG21 - Months of supply remaining at end of reporting period (30 June) (S)
If response <12 months, then triggers QG23
If response <6 months, then triggers QG24
-
Indicator code and title NPR/SWIM
code
QG22 - Total anticipated water demand for next reporting year (S) -
QG23 - Anticipated capacity to meet demand for next reporting year (at QG22) (S)
Only required if QG21 response <12 months
-
QG24 - Available contingency supplies (S)
Only required if QG21 response <6 months
-
QG25 - Total anticipated annual water demand in five years’ time (S) -
QG26 - Anticipated capacity to meet demand in 5 years’ time (at QG25) (S)
If response NOT OK, then triggers QG27
-
QG27 - Planned supply system response (S)
Only required if QG26 response is reported as NOT OK
-
QG30 - Total Full-Time Equivalent water and sewerage services employees (W) -
QG31 - Total water supply capital expenditure (W) F14/FN14
QG33 - Nominal written-down replacement cost of fixed water supply assets (W) F9/FN9
QG35 - Current replacement costs of fixed water supply assets (W) -
QG37 - Total revenue – water (W) F1/FN1
QG43 - Annual maintenance costs water (W) Component of
F11/FN11
QG45 - Previous 5 year average annual renewals expenditure – water (W) -
QG47 - Forecast 5 year average annual renewals expenditure – water (W) -
QG51 - Total water main breaks (S)*
* Target level of service to be set in Customer Service Standard
A8/AS8
QG52 - Component of water main breaks caused by third-parties (S) Component of
A8/AS8

30. Bulk Providers
Indicator code and title NPR/SWIM
code
QG57 - Receiving waterway/s nutrient/sediment load reduction initiatives (W) -
QG58 - Source water/s nutrient/sediment load reduction initiatives (W) -
QG63 - Operating ratio (W) F5, F6, F11,
F12/FN5, FN6,
FN11, FN12
QG64 - Capital replenishment ratio (W) -
QG65 - Debt to revenue ratio (W) F5, F6/FN5,
FN6

31. Distributor-RetailersAttachment 1: Key Performance Indicators – Distributor-Retailers
In addition to the below table, service providers must report on all applicable indicators as part of
the National Performance Reporting (NPR) framework. Details of applicable NPR indicators and
definitions are to be sourced from the most current ‘National performance framework, urban
performance reporting indicators and definitions handbook’ released by the National Water
Commission.
Legend: (S) = scheme wide; (W) = service provider wide
Indicator code and title NPR/SWIM
code
QG1- Length of water mains (S) A2/AS2
QG2 - Length of sewerage mains (S) A5/AS5
QG3 - Number of sewage treatment plants (S) A4/AS4
QG5 - Maximum daily demand (S) -
QG7 - Total treated/drinking water storage (S) -
QG13 - Connected residential properties – water supply (S) C2/CS2
QG14 - Connected non-residential properties – water supply (S) C3/CS3
QG15 - Connected residential properties – sewerage (S) C6/CS6
QG16 - Connected non-residential properties – sewerage (S) C7/CS7
QG17 - Volume of water supplied – residential (S) W8/WA8
QG18 - Volume of water supplied – commercial, municipal and industrial (S) W9/WA9
QG19 - Volume of water supplied (other) (S) -/WA120
QG20 - Volume of non-revenue water (S)
W10.0/WA36
QG28 - Water restrictions (duration) (S)
If response >0, then triggers QG29
-
Indicator code and title NPR/SWIM
code
QG29 - Water restrictions (severity) (S)
Only required if QG28 response > 0
-
QG30 - Total Full-Time Equivalent water and sewerage services employees (W) -
QG31 - Total water supply capital expenditure (W) F14/FN14
QG32 - Total sewerage capital expenditure (W) F15/FN15
QG33 - Nominal written-down replacement cost of fixed water supply assets (W) F9/FN9
QG34 - Nominal written-down replacement costs of fixed sewerage assets (W) F10/FN10
QG35 - Current replacement costs of fixed water supply assets (W) -
QG36 - Current replacement costs of fixed sewerage assets (W) -
QG37 - Total revenue – water (W) F1/FN1
QG38 - Total revenue – sewerage (W) F2/FN2
QG39 - Operating cost - water (W) F11/FN11
QG41 - Operating cost - sewerage (W) F12/FN12
QG43 - Annual maintenance costs water (W) Component of
F11/FN11
QG44 - Annual maintenance costs sewerage (W) Component of
F12/FN12
QG45 - Previous 5 year average annual renewals expenditure – water (W) -
QG46 - Previous 5 year average annual renewals expenditure - sewerage (W) -
QG47 - Forecast 5 year average annual renewals expenditure – water (W) -
QG48 - Forecast 5 year average annual renewals expenditure – sewerage (W) -
QG49 - Fixed charge – water (S) P1.2/PR3

32. Distributor-RetailersIndicator code and title NPR/SWIM
code
QG50 - Fixed charge – sewerage (S) P4.1/PR31
QG51 - Total water main breaks (S)*
* Target level of service to be set in Customer Service Standard
A8/AS8
QG52 - Component of water main breaks caused by third-parties (S) Component of
A8/AS8
QG53 - Total sewerage main breaks and chokes (S)*
* Target level of service to be set in Customer Service Standard
A14/AS39
QG54 - Component of total sewerage main breaks caused by third-parties (S) Component of
A14/AS39
QG55 - Annual bill based on 200 kL/annum water (S) P7/PR47
QG56 - Typical residential bill - water (S) P8/PR48
QG57 - Receiving waterway/s nutrient/sediment load reduction initiatives (W) -
QG58 - Source water/s nutrient/sediment load reduction initiatives (W) -
QG59 - Incidence of unplanned interruptions – water (S)*
* Target level of service to be set in Customer Service Standard
C17/CS17
QG60 - Water quality complaints (S)*
* Target level of service to be set in Customer Service Standard
C9/CS9
QG61 - Total water and sewerage complaints (S)*
* Target level of service to be set in Customer Service Standard
C13/CS13
QG62 - Average Response/reaction time for incidents (including main breaks and
chokes) (S)*
* Target level of service to be set in Customer Service Standard
-/CS33
QG63 - Operating ratio (W) F5, F6, F11,
F12/FN5, FN6,
FN11, FN12
Indicator code and title NPR/SWIM
code
QG64 - Capital replenishment ratio (W) -
QG65 - Debt to revenue ratio (W) F5, F6/FN5,
FN6

33. SEQ withdrawn CouncilsAttachment 1: Key Performance Indicators – SEQ withdrawn councils
In addition to the below table, service providers must report on all applicable indicators as part of
the National Performance Reporting (NPR) framework. Details of applicable NPR indicators and
definitions are to be sourced from the most current ‘National performance framework, urban
performance reporting indicators and definitions handbook’ released by the National Water
Commission.
Legend: (S) = scheme wide; (W) = service provider wide
Indicator code and title NPR/SWIM
code
QG1- Length of water mains (S) A2/AS2
QG2 - Length of sewerage mains (S) A5/AS5
QG3 - Number of sewage treatment plants (S) A4/AS4
QG5 - Maximum daily demand (S) -
QG7 - Total treated/drinking water storage (S) -
QG13 - Connected residential properties – water supply (S) C2/CS2
QG14 - Connected non-residential properties – water supply (S) C3/CS3
QG15 - Connected residential properties – sewerage (S) C6/CS6
QG16 - Connected non-residential properties – sewerage (S) C7/CS7
QG17 - Volume of water supplied – residential (S) W8/WA8
QG18 - Volume of water supplied – commercial, municipal and industrial (S) W9/WA9
QG19 - Volume of water supplied (other) (S) -/WA120
QG20 - Volume of non-revenue water (S)
W10.0/WA36
QG28 - Water restrictions (duration) (S)
If response >0, then triggers QG29
-
Indicator code and title NPR/SWIM
code
QG29 - Water restrictions (severity) (S)
Only required if QG28 response > 0
-
QG30 - Total Full-Time Equivalent water and sewerage services employees (W) -
QG31 - Total water supply capital expenditure (W) F14/FN14
QG32 - Total sewerage capital expenditure (W) F15/FN15
QG33 - Nominal written-down replacement cost of fixed water supply assets (W) F9/FN9
QG34 - Nominal written-down replacement costs of fixed sewerage assets (W) F10/FN10
QG35 - Current replacement costs of fixed water supply assets (W) -
QG36 - Current replacement costs of fixed sewerage assets (W) -
QG37 - Total revenue – water (W) F1/FN1
QG38 - Total revenue – sewerage (W) F2/FN2
QG39 - Operating cost - water (W) F11/FN11
QG41 - Operating cost - sewerage (W) F12/FN12
QG43 - Annual maintenance costs water (W) Component of
F11/FN11
QG44 - Annual maintenance costs sewerage (W) Component of
F12/FN12
QG45 - Previous 5 year average annual renewals expenditure – water (W) -
QG46 - Previous 5 year average annual renewals expenditure - sewerage (W) -
QG47 - Forecast 5 year average annual renewals expenditure – water (W) -
QG48 - Forecast 5 year average annual renewals expenditure – sewerage (W) -
QG49 - Fixed charge – water (S) P1.2/PR3

34. SEQ withdrawn Councils
Indicator code and title NPR/SWIM
code
QG50 - Fixed charge – sewerage (S) P4.1/PR31
QG51 - Total water main breaks (S)*
* Target level of service to be set in Customer Service Standard
A8/AS8
QG52 - Component of water main breaks caused by third-parties (S) Component of
A8/AS8
QG53 - Total sewerage main breaks and chokes (S)*
* Target level of service to be set in Customer Service Standard
A14/AS39
QG54 - Component of total sewerage main breaks caused by third-parties (S) Component of
A14/AS39
QG55 - Annual bill based on 200 kL/annum water (S) P7/PR47
QG56 - Typical residential bill - water (S) P8/PR48
QG57 - Receiving waterway/s nutrient/sediment load reduction initiatives (W) -
QG58 - Source water/s nutrient/sediment load reduction initiatives (W) -
QG59 - Incidence of unplanned interruptions – water (S)*
* Target level of service to be set in Customer Service Standard
C17/CS17
QG60 - Water quality complaints (S)*
* Target level of service to be set in Customer Service Standard
C9/CS9
QG61 - Total water and sewerage complaints (S)*
* Target level of service to be set in Customer Service Standard
C13/CS13
QG62 - Average Response/reaction time for incidents (including main breaks and
chokes) (S)*
* Target level of service to be set in Customer Service Standard
-/CS33

35. KP definition discussion