1. Amanda Dishon
https://www.linkedin.com/pub/amanda-dishon/23/286/156
amandanicoledishon@yahoo.com
269 N Cooper Ave. Cincinnati OH 45215
513-413-4256
Education
New York Film Academy
February 2008 Film Arts
 Wrote 10 short films
 Served as Producer, Director and Assistant Director on multiple short films
 Functioned as Sound Operator, Gaffer and Grip on several films
University of Cincinnati
June 2006 Bachelor of the Arts in English
 Consistently participated in poetry writing competitions
 Pursued cultural studies in England and Ireland to enrich literary perspectives
 Extensively wrote short stories and essays
 Educated in multiple aspects of technical, medical, and legal writing
Experience
Humana | Cincinnati OH
Digital Customer Service Specialist June 2013 – Current
 Create and conduct training sessions
 Providing claim review and guidance
 Aiding in benefit guidance
 Support to billing and enrollment operations
 Agent support and outreach
 Online technical support
Citibank NA | Florence KY
Business Banking Specialist July 2011 – May 2013
 Aiding business and personal clients with accounts
 Providing online support
 Consulting with brick and mortar locations
 Helping third party callers
 Addressing questions regarding wires, transfers and payments

2. Amanda Dishon
  
 Assist with new hire job training
Boomtown Casino | Verdi, NV
Customer Service/Sales August 2010 – May 2011
 Overseeing ordering of products
 Receiving inventory
 Meeting sales goals
 Customer service
Skills & Accomplishments
 Provided training support for new employees
 Developed power point training modules
 Promoted to an escalations support team
 Took the lead in creating and enacting a team impact plan
 Trained in Microsoft Office software
 Trained in ICD 9 & 10 coding
 Trained in Health Care Reform statutes
 Quick at learning company specific computer programs
 Extensive experience in providing web support for multiple platforms
 Over 15 years of customer service experience
 Over 5 years sales experience
 Over 4 years call center experience
 Ability to follow management instruction and accept criticism
Extra-Curricular
 Regular participation in work based health challenges
 Participate in a variety of charity based 5k walks
 Planned events at local Ronald McDonald house
 Attendee and assistant planner for monthly book club