SlideShare a Scribd company logo
THE PRE-COVID
ENTERPRISE
JANUARY
2020
Employees
Alternative
workforce
employees
4 Key Remote Work Toolsets10,500
8,000
Zoom
Meetings
Microsoft
Teams
VPN for
Security
NetApp Virtual
Desktop
Our COVID-19 Report
#WFH
MARCH 4
MARCH 13
MARCH 15
High Impact Locations WFH
NetApp CEO George Kurian restricts travel to
revenue generating or business critical
activities. WFH directives are sent to high
impact locations, and individuals who have
traveled to outbreak regions are encouraged
to self-quarantine and required to WFH.
Companywide WFH Test
NetApp conducts a WFH test for all US-based
employees and contractors to test access,
connectivity, systems and preparedness for
scalable remote work. Site-specific amenity
closure impacts are communicated on a
regional basis.
Required WFH Extended
GK encourages employees to regularly check
the COVID-19 intranet site for updates as well
as communications from local leaders and
NetApp Safety and Security. Required WFH is
extended. 
THE COVID-19
OUTBREAK
MARCH
2020
APRIL 27
WFH Required Indefinitely
As the US begins lifting restrictions, GK
announces that WFH is extended indefinitely
while NetApp leadership develops plans to
return to office.
NOV. 2020
Projected Return to Office
GK and NetApp leadership anticipate a
phased approach to returning employees to
NetApp offices, as shared via companywide
Town Halls delivered in May 2020. 
more weekday
Zoom meetings
63%
or major system
outages
No P1s
Support tickets weekly averages have not increased
with increased use
ZOOM MEETING USAGE
Zoom Meetings per Month
M
ay19
Jun
19
July19
Aug19
Sep
19
O
ct19
N
ov19
D
ec19
Jan
20
Feb
20
M
arch
20
Apr20
M
ay20
0
50k
100k
150k
WFH
Zoom Increased Use and Impact
more weekend
Zoom meetings
5x
While the usage of Zoom has increased since WFH, so has Teams for
both collaboration via chat and direct calling via Teams Audio
MICROSOFT TEAMS
Increase in average
chats per month
5.4M
11.5M
Increase in average
calls per month
3500
7650
more Teams
Chat messages
2x
more Teams
Audio calls
2x
NVD
NetApp's 2700 virtual machines,
up by 175 this quarter, enabled day 1
support for acquisitions, intern
onboarding and served as a break
fix for any hardware issues.
Virtual Private Network for security and NetApp Virtual Desktop
for remote onboarding and more
VPN + NVD
VPN
NetApp's virtual private network
enabled split tunneling for
performance on Zoom meetings,
protecting traffic without losing
access.
Before WFH WFH
Sunnyvale
D
urham
W
ichita
EM
EA
Bangalore
H
ongKong
Tokyo
Sydney
0
5
10
15
20
VPN Usage
JUNE
2020
© 2020 NetApp, Inc. All rights reserved. No portions of this document may be reproduced without prior written consent of NetApp, Inc.
Specifications are subject to change without notice. NetApp, the NetApp logo OnCommand, and ONTAP are trademarks or registered
trademarks of NetApp, Inc. the United States and/or other countries. All other brands or products are trademarks or registered trademarks of
their respective holders and should be treated as such. A current list of NetApp trademarks is available on the web.
NetApp has fully embraced the tools that allow
for seamless, collaborative work and as a result
was fully prepared to minimize COVID-19's
impact on how we conduct business. 
THE BOTTOM
LINE

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NetApp #WFH: COVID-19 Impact Report

  • 1. THE PRE-COVID ENTERPRISE JANUARY 2020 Employees Alternative workforce employees 4 Key Remote Work Toolsets10,500 8,000 Zoom Meetings Microsoft Teams VPN for Security NetApp Virtual Desktop Our COVID-19 Report #WFH MARCH 4 MARCH 13 MARCH 15 High Impact Locations WFH NetApp CEO George Kurian restricts travel to revenue generating or business critical activities. WFH directives are sent to high impact locations, and individuals who have traveled to outbreak regions are encouraged to self-quarantine and required to WFH. Companywide WFH Test NetApp conducts a WFH test for all US-based employees and contractors to test access, connectivity, systems and preparedness for scalable remote work. Site-specific amenity closure impacts are communicated on a regional basis. Required WFH Extended GK encourages employees to regularly check the COVID-19 intranet site for updates as well as communications from local leaders and NetApp Safety and Security. Required WFH is extended.  THE COVID-19 OUTBREAK MARCH 2020 APRIL 27 WFH Required Indefinitely As the US begins lifting restrictions, GK announces that WFH is extended indefinitely while NetApp leadership develops plans to return to office. NOV. 2020 Projected Return to Office GK and NetApp leadership anticipate a phased approach to returning employees to NetApp offices, as shared via companywide Town Halls delivered in May 2020.  more weekday Zoom meetings 63% or major system outages No P1s Support tickets weekly averages have not increased with increased use ZOOM MEETING USAGE Zoom Meetings per Month M ay19 Jun 19 July19 Aug19 Sep 19 O ct19 N ov19 D ec19 Jan 20 Feb 20 M arch 20 Apr20 M ay20 0 50k 100k 150k WFH Zoom Increased Use and Impact more weekend Zoom meetings 5x While the usage of Zoom has increased since WFH, so has Teams for both collaboration via chat and direct calling via Teams Audio MICROSOFT TEAMS Increase in average chats per month 5.4M 11.5M Increase in average calls per month 3500 7650 more Teams Chat messages 2x more Teams Audio calls 2x NVD NetApp's 2700 virtual machines, up by 175 this quarter, enabled day 1 support for acquisitions, intern onboarding and served as a break fix for any hardware issues. Virtual Private Network for security and NetApp Virtual Desktop for remote onboarding and more VPN + NVD VPN NetApp's virtual private network enabled split tunneling for performance on Zoom meetings, protecting traffic without losing access. Before WFH WFH Sunnyvale D urham W ichita EM EA Bangalore H ongKong Tokyo Sydney 0 5 10 15 20 VPN Usage JUNE 2020 © 2020 NetApp, Inc. All rights reserved. No portions of this document may be reproduced without prior written consent of NetApp, Inc. Specifications are subject to change without notice. NetApp, the NetApp logo OnCommand, and ONTAP are trademarks or registered trademarks of NetApp, Inc. the United States and/or other countries. All other brands or products are trademarks or registered trademarks of their respective holders and should be treated as such. A current list of NetApp trademarks is available on the web. NetApp has fully embraced the tools that allow for seamless, collaborative work and as a result was fully prepared to minimize COVID-19's impact on how we conduct business.  THE BOTTOM LINE