Customer Service Analytics - Make Sense of All Your Data.pptx
Need analysis of teachrrs and students slides
1. NEEDS ANALYSIS OF LEARNERS
Necessity
1. The most emphasized skill in existing
course of English
Reading Speaking Writing Listening
21
16
31
15
23
15
18
17
6
19
1
18
Extremely Moderately Not at all
2. In the course of study/work, how
often you use the following skills?
Reading Speaking Writing Listening
12
15
22
19
29
18
20
17
9
17
8
14
Extremely Moderately Not at all
2. Lacks
3. How often do you have difficulty
with each of these skills?
Reading Writing Speaking Listening
17
8 9
6
18
31
23 22
15
11
18
22
NEED ANALYSIS
Extremely Moderately Not at all
4. What is more difficult in your English
course?
Grammar /
tenses
Essay writing Writing
business letters
Report Writing
25
6
13
8
13
30
28
31
12
14
9 8
NEED ANALYSIS
Extremely Moderately Not at all
3. 5. Which key skill do you lack?
Job application and resume
writing
Job interview Presentation in a meeting Business correspondence writing
16
14
17
6
19
18
17
27
15
18
16
17
NEED ANALYSIS
Extremely Moderately Not at all
4. 6. What weaknesses do you have in writing and
speaking?
Writing Speaking
i. can’t speak
with
grammatical
correctness
ii. Can’t speak
in context
iii. Can’t speak
fluently
iv. can’t speak
in context, with
fluency and
intonation
27
3
12
14
SPEAKING
Speaking
i. Can’t write
grammatically
correct
sentences
ii. Can't write in
free hand
iii. Can’t create
well-organized
paragraphs
iv. Can’t
produce
analytical,
coherent and
cohesive
writing
24
7 6
12
WRITING
Writing
5. Wants
7. Why do you want to learn this
English course?
It is a
requirement to
obtain your
degree
It is necessary
for daily life
You have urge
to learn English
It is important
to improve
status in society
24
27 28
35
17
13
18
15
9 10
4
0
NEED ANALYSIS
Extremely Moderately Not at all
8.What type of materials do you think
the course should include?
Instruction/equipment
manuals, CDs, DVDs,
videotapes, and other
Materials from websites like
business letters, dialogues,
instructions, telephone
conversations, etc.
36
46
12
22 2
NEED ANALYSIS
Extremely Moderately Not at all
6. 9. What kind of learning style(s) do you
like?
The teacher
give the
lectures.
The teacher
give lecture
and provide
me
Study
Individually
Group work Pair work
8
21 21
35
13
26
28
22
10
22
15
0
7
5
15
NEED ANALYSIS
Extremely Moderately Not at all
10. When do you want the course
classes to be held?
a) In the early hours
of the morning or
evening In the
middle hours of the
morning or evening
b) In the late hours
of the morning or
evening
c) Any time.
28
13
9
OPINION
Opinion
7. NEEDS ANALYSIS OF TEACHERS
1 ) Do you use language other than english
in the class to explain the material?
2) How frequently teachers should get
training for teaching specific degree
English course?
0
1
2
3
4
5
6
Yes No
Necessity
URDU
0
1
2
3
4
5
6
Once in a year Monthly Yearly
Necessity
8. 4) Does your institute provides sufficient
resources for teaching english cource?Name
the resources. What teaching resources do
you have at your disposal?
4) Which method do you follow for
teaching?
0
1
2
3
4
5
6
Internet, Interactive Boards,
Dictionaries, Library
DVD/CD Player
Necessity
0
0.5
1
1.5
2
2.5
3
3.5
Traditional Method Communicative Method
Necessity
9. 5) Do you think that the teaching of english in class room should be based
on discussions and presentations?
0
0.5
1
1.5
2
2.5
3
3.5
Agree Disagree
Necessity
10. Wants
6) How do you deal with students' learning?
What type of activities do you use?
7) What are the strength of the
curriculum?
0
0.5
1
1.5
2
2.5
3
3.5
Presentations Writing tasks Reading
material
lecture
Wants
0
1
2
3
4
5
6
English course
provides an easy and
effective source of
learning for students.
According to the
degree program
Improve the students
writing skills
Wants
11. 8) Do you think that the teaching of
English in classroom should be based on
lecture method and solving grammatical
exercise?
9) In which areas you want training workshops?
0
0.5
1
1.5
2
2.5
3
3.5
4
4.5
Agree Disagree
Wants
0
0.5
1
1.5
2
2.5
3
3.5
Material designing Prepaing tasks and
activities
Teaching
Wants
12. Lacks
10) Do your students have language problems?
Mention the most common problem.
11) What are the weaknesses of the current
curriculum?
0
1
2
3
4
5
6
Speaking writing Listening Reading
Lacks
0
0.5
1
1.5
2
2.5
3
3.5
4
4.5
Students have to face challnges
in speaking skills
The learners are in habit of
cramming the material
Lacks