![45
We believe that [doing/building
this]
For [these people]
Will [have this impact]
If it works, we’ll [take this step]
If it fails, we’ll [take this step]
1. Business
2. Product
3. Engagement
MetricsHypothesisProblem Back Brief
Alignment
OKRs
Briefs
Roadmaps
1. Initial
2. Ongoing](https://image.slidesharecdn.com/untitled-191101070556/85/Navigating-Complexity-High-performance-Delivery-and-Discovery-Teams-47-320.jpg)
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Navigating Complexity: High-performance Delivery and Discovery Teams
This document discusses strategies for balancing discovery and delivery work in high-performance teams. It recommends allocating 50% of time to discovery/innovation work and 50% to delivery/execution work. Key learnings include maximizing learning through MVPs, improving idea flow through collective intelligence, and achieving alignment through OKRs, briefs, and roadmaps. Metrics should measure outcomes at the business, product, and engagement levels to guide the work. Managing discovery work in complex problem spaces requires an adaptive approach.
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Navigating Complexity: High-performance Delivery and Discovery Teams
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- 2. InfoQ.com: News &Community Site • 750,000 unique visitors/month • Published in 4 languages (English, Chinese, Japanese and Brazilian Portuguese) • Post content from our QCon conferences • News 15-20 / week • Articles 3-4 / week • Presentations (videos) 12-15 / week • Interviews 2-3 / week • Books 1 / month Watch the video with slide synchronization on InfoQ.com! https://www.infoq.com/presentations/ high-performance-delivery-discovery- team/
- 3. Presented at QConNew York www.qconnewyork.com Purpose of QCon - to empower software development by facilitating the spread of knowledge and innovation Strategy - practitioner-driven conference designed for YOU: influencers of change and innovation in your teams - speakers and topics driving the evolution and innovation - connecting and catalyzing the influencers and innovators Highlights - attended by more than 12,000 delegates since 2007 - held in 9 cities worldwide
- 4. Tale of TwoTeams 2 >8
- 5. Two different typesof work; two different ways of thinking Key Learnings 3 Maximize Learning Accelerate discovery MVPs Better Ideas Idea flow Collective intelligence Alignment OKRs Briefs Roadmap Metrics 3 levels Correct category
- 6. Our Team 4 1 ProductManager 1 Designer 3 Engineers Build a B2B payments system
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- 9. Balance 50% 80% 20% Discovery / Innovation Delivery/ Execution 7 discovery delivery
- 10. Balance Discovery / Innovation Delivery/ Execution 8 discovery delivery
- 11. Two different typesof work Key Learnings 9
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- 17. 1. Recognize whichtype of system you are dealing with 2. Think “manage, not solve” 3. Employ a “try, learn, and adapt” operating strategy 4. Develop a complexity mindset. Dealing with Complexity 15https://sloanreview.mit.edu/article/the-critical-difference- between-complex-and-complicated/
- 18. Two different typesof work; two different ways of thinking Key Learnings 16
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- 21. Maximize learning while minimizingrisk and investment Types: • Paper Prototypes • Invisionapp • Single Use Case 19 Maximize Learning Accelerate discovery MVPs
- 22. Validate Problem Validate Usability ValidateInteractions 20 Maximize Learning Accelerate discovery MVPs
- 23. • Pre-Order • AudienceBuilding • Wizard of Oz • Concierge 21 Maximize Learning Accelerate discovery MVPs
- 24. Two different typesof work; two different ways of thinking Key Learnings 22 Maximize Learning Accelerate discovery MVPs
- 25. 23 “the team issafe for interpersonal risk taking” Better Ideas Idea flow Collective Intelligence
- 26. 24 Better Ideas Idea flow CollectiveIntelligence https://rework.withgoogle.com/print/guides/5721312655835136/
- 27. 25 Better Ideas Idea flow CollectiveIntelligence
- 28. • Ability toperform a wide range of tasks • Correlated with performance on complex tasks 26 Better Ideas Idea flow Collective Intelligence
- 29. 1. Remove frictionin feedback 2. Informal, internal teams focused on collaboration 3. Broadcast updates 27 Better Ideas Idea flow Collective Intelligence
- 30. 28 Better Ideas Idea flow CollectiveIntelligence
- 31. 29 Better Ideas Idea flow CollectiveIntelligence
- 32. 30 Better Ideas Idea flow CollectiveIntelligence
- 33. Two different typesof work; two different ways of thinking Key Learnings 31 Maximize Learning Accelerate discovery MVPs Better Ideas Idea flow Collective intelligence
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- 36. Alignment OKRs Briefs Roadmaps Objective: where doI want to go? • KR1: how will I pace myself to see if I’m getting there? • KR2: how will I pace myself to see if I’m getting there? • KR3: how will I pace myself to see if I’m getting there? 34
- 37. Alignment OKRs Briefs Roadmaps Objective: Beat ourcompetitors • KR1: Integrate with Authorize.net • KR2: Build pre-authorization functionality • KR3: Build manual shipping charges • KR4: Reduce churn by 12% • KR5: Check out Bitcoin • KR6: Integrate with PayPal 35 X
- 38. Alignment OKRs Briefs Roadmaps Objective: Accelerate cashflow for small businesses • KR1: Integrate with 2 payment processors by August 1st • KR2: Conduct at least 15 customer development interviews • KR3: Process $100K/mo GMV 36
- 39. Alignment OKRs Briefs Roadmaps Objective: Accelerate cashflow for small businesses • KR1: Integrate with 2 payment processors by August 1st • KR2: Conduct at least 15 customer development interviews • KR3: Process $100K/mo GMV Objective: Establish ourselves as the premier B2B platform for small businesses 37
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- 41. Alignment OKRs Briefs Roadmaps 1. Focus andcommit to priorities 2. Align and connect for teamwork 3. Track for accountability 4. Stretch for amazing 39
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- 47. 45 We believe that[doing/building this] For [these people] Will [have this impact] If it works, we’ll [take this step] If it fails, we’ll [take this step] 1. Business 2. Product 3. Engagement MetricsHypothesisProblem Back Brief Alignment OKRs Briefs Roadmaps 1. Initial 2. Ongoing
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- 50. Key Learnings 48 Two differenttypes of work; two different ways of thinking Maximize Learning Accelerate discovery MVPs Better Ideas Idea flow Collective intelligence Alignment OKRs Briefs Roadmap
- 51. Metrics 49 How do Iknow my product is benefitting users? Outcome of engagement; our product hypothesis Leading indicator of impact Examples: efficiency, throughput, risk How do I know people are using it? How we know people are using our product Example: DAUs, pageviews, events, milestones How do I know my product is helping my business? Benefit to the business as a result of achieving the outcome Examples: revenue, ACV, customer satisfaction Business Product Engagement Metrics 3 levels Correct category
- 52. Metrics 3 levels Correct category 50 80% 20% Discovery/ Innovation Delivery / Execution Revenue, LTV, acceleration Customer Satisfaction, NPS discovery delivery
- 53. Tale of TwoTeams 51 >8
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- 55. Two different typesof work; two different ways of thinking Key Learnings 53 Maximize Learning Accelerate discovery MVPs Better Ideas Idea flow Collective intelligence Alignment OKRs Briefs Roadmap Metrics 3 levels Correct category
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- 57. Alex Pentland -Social Physics Collective Intelligence in Computer-Mediated Collaboration Emerges in Different Contexts and Cultures Evidence for a Collective Intelligence Factor in the Performance of Human Groups Exploring the use of Cynefin Framework for to Inform Software Development Approach Decisions 55 https://flatiron.com/careers/
- 58. Watch the videowith slide synchronization on InfoQ.com! https://www.infoq.com/presentations/ high-performance-delivery-discovery- team/