Stand your ground online – the future growth for the National Lottery
The real money gaming market is a growing and valuable segment of the digital economy, with an increasing share of the global gaming market. The interactive gaming market was estimated to be worth €26.1billion in 2013, with a predicted compound annual growth rate (CAGR) of 10.1% to 2018.
In the last few years online gaming’s development has benefited from the roll-out of broadband services; from technology innovation and the rapid expansion of smartphones and tablets; from investment by the industry to promote its services; from increased consumer trust in payment mechanisms; and from traditional bricks and mortar businesses making it online.
Growth has also been driven by an expanding customer demographic. As the early adopters, who typically were in the 18–25 age-bracket, become older and continue to play, they are being joined by the next generation of gamers, whom enjoy their first gaming experience online through phones and tablets.
National Lottery Forum will give national gaming and gambling executives an opportunity to assess the competitive landscape and establish
road-maps to effectively compete with other operators. By understanding which platforms and technology to invest in, national operators can
maintain desirable offers to their customers and prevent any further loss of revenue.
Online Content - Presentation by Kristin Cardwell, VP of International Strategy & Business Development of Refinery29 at the NOAH Conference London 2017, Old Billingsgate on the 2nd of November 2017.
What is The Future Of Lotteries After The Pandemic - The Lottery LabThe Lottery Lab
As traditional in-person ticket sales experienced contractions, iGaming has become a larger part of lottery ticket sales both in real terms and as a proportion of all sales.
Lottery marketing effectiveness case studyMichael Wolfe
Applications of predictive analytics and econometrics for measuring the effectiveness of Lottery Corp. marketing and media. This study is able to differentiate marketing effectiveness across different types of lottery games, including instant (scratch) games, draw games and high jackpot intererstate games like Powerball and Mega Millions.
ICE Totally Gaming introduces sever premium conferences on gaming innovations:
International Casino Conference
Combating Cybercrime
Mobile Gaming
Payments for Gaming
Monetising Social Games
CRM & Retention in Gaming
Mergers & Acquisitions in Gaming
To download the brochure, go to www.icetotallygaming.com/conferences
Online Content - Presentation by Kristin Cardwell, VP of International Strategy & Business Development of Refinery29 at the NOAH Conference London 2017, Old Billingsgate on the 2nd of November 2017.
What is The Future Of Lotteries After The Pandemic - The Lottery LabThe Lottery Lab
As traditional in-person ticket sales experienced contractions, iGaming has become a larger part of lottery ticket sales both in real terms and as a proportion of all sales.
Lottery marketing effectiveness case studyMichael Wolfe
Applications of predictive analytics and econometrics for measuring the effectiveness of Lottery Corp. marketing and media. This study is able to differentiate marketing effectiveness across different types of lottery games, including instant (scratch) games, draw games and high jackpot intererstate games like Powerball and Mega Millions.
ICE Totally Gaming introduces sever premium conferences on gaming innovations:
International Casino Conference
Combating Cybercrime
Mobile Gaming
Payments for Gaming
Monetising Social Games
CRM & Retention in Gaming
Mergers & Acquisitions in Gaming
To download the brochure, go to www.icetotallygaming.com/conferences
Agenda for the 3rd meeting of the OECD Task Force on Charting Illicit Trade ...OECD Governance
The TF-CIT meets as part of the OECD High Level Risk Forum of the Public Governance Committee. It was set-up to better understand the dynamics of illicit trade, who the actors are, where and how it occurs, the size of the problem and the methods used to conduct it.
The 3rd meeting of the OECD Task Force on Charting Illicit Trade (TF-CIT) will discuss its first synthesis report on illicit trade, comprising estimates on the values and flows of some of the most important sectors.
For more information on the TF-CIT please visit our webpage: http://www.oecd.org/gov/risk/oecdtaskforceonchartingillicittrade.htm
International Capital Conference 2011 in Paris on November 22-24.
ICC 2011 is organized by the Boao Forum for Asia and co-organized by the Federation of Indian Chamber of Commerce and Industry and Cavendish Group International.
Keynote by Isidro Laso, Head of Sector - Startup Europe of the European Commission at the NOAH 2015 Conference in London, Old Billingsgate on the 13th of November 2015.
Dr. Anton Theuma: A Glimpse into the Future - ICT VENTUREGATE PROJECTFITT
This presentation was held by Dr. Anton Theuma during the FITT conference „ICT Innovations: Research > Business > Society“ on 10 May 2011 in Brussels.
www.fitt-for-innovation.eu
Six countries in Latin America have benefited from a project on competition market studies with the help of the OECD Competition Division and the UK Foreign Office. The studies will result in a report with suggestions for improvement in methodology and a two-day regional conference to present the findings in March 2015. See the agenda for the event
The Netherlands_Bill_Betting and Gaming Act_Explanatory memorandum_English tr...Market Engel SAS
See bill on http://www.internetconsultatie.nl/kansspelen_op_afstand
This bill amends the Betting and Gaming Act.It is the second phase in the modernisation process of the games of chance policy, which aims to prevent gambling addiction, protect the consumer and discourage illegality and crime.
Remote games of chance are games of chance in which the player takes part with electronic means of communication and without physical contact with (the personnel of the) the organiser of the games of chance or a third party which provides a room and resources for the participation in the games of chance.
Because of the lack of direct contact between the player and the games of chance provider, these games involve different and bigger risks of fraud and gambling addiction than the traditional physical (“land based”) games of chance.
Proper and strict regulation of remote games of chance involves among other things that additional measures are set to prevent gambling addiction, including a central register for the exclusion of games of chance3, as well as additional supervision and enforcement powers for the Games of Chance Authority and amendment of the games of chance legislation.
WELCOME TO THE 3rd ANNUAL FIELD SERVICE FORUM
The service business is going through a drastic change, transforming from a cost-centric and reactive approach towards a proactive service offering with high profit margin as companies are pushing to lock-in their customers with long term service agreements. But what effects is that having on field engineers’ jobs, as customer expectations keep rising and the business keeps globalizing? Join us this June in Amsterdam where 150+ field service professionals will share, network, discuss and benchmark on the following three key areas: Field Engineers, Process, Technology.
More information: http://www.fieldserviceexcellence.com/
Agenda for the 3rd meeting of the OECD Task Force on Charting Illicit Trade ...OECD Governance
The TF-CIT meets as part of the OECD High Level Risk Forum of the Public Governance Committee. It was set-up to better understand the dynamics of illicit trade, who the actors are, where and how it occurs, the size of the problem and the methods used to conduct it.
The 3rd meeting of the OECD Task Force on Charting Illicit Trade (TF-CIT) will discuss its first synthesis report on illicit trade, comprising estimates on the values and flows of some of the most important sectors.
For more information on the TF-CIT please visit our webpage: http://www.oecd.org/gov/risk/oecdtaskforceonchartingillicittrade.htm
International Capital Conference 2011 in Paris on November 22-24.
ICC 2011 is organized by the Boao Forum for Asia and co-organized by the Federation of Indian Chamber of Commerce and Industry and Cavendish Group International.
Keynote by Isidro Laso, Head of Sector - Startup Europe of the European Commission at the NOAH 2015 Conference in London, Old Billingsgate on the 13th of November 2015.
Dr. Anton Theuma: A Glimpse into the Future - ICT VENTUREGATE PROJECTFITT
This presentation was held by Dr. Anton Theuma during the FITT conference „ICT Innovations: Research > Business > Society“ on 10 May 2011 in Brussels.
www.fitt-for-innovation.eu
Six countries in Latin America have benefited from a project on competition market studies with the help of the OECD Competition Division and the UK Foreign Office. The studies will result in a report with suggestions for improvement in methodology and a two-day regional conference to present the findings in March 2015. See the agenda for the event
The Netherlands_Bill_Betting and Gaming Act_Explanatory memorandum_English tr...Market Engel SAS
See bill on http://www.internetconsultatie.nl/kansspelen_op_afstand
This bill amends the Betting and Gaming Act.It is the second phase in the modernisation process of the games of chance policy, which aims to prevent gambling addiction, protect the consumer and discourage illegality and crime.
Remote games of chance are games of chance in which the player takes part with electronic means of communication and without physical contact with (the personnel of the) the organiser of the games of chance or a third party which provides a room and resources for the participation in the games of chance.
Because of the lack of direct contact between the player and the games of chance provider, these games involve different and bigger risks of fraud and gambling addiction than the traditional physical (“land based”) games of chance.
Proper and strict regulation of remote games of chance involves among other things that additional measures are set to prevent gambling addiction, including a central register for the exclusion of games of chance3, as well as additional supervision and enforcement powers for the Games of Chance Authority and amendment of the games of chance legislation.
WELCOME TO THE 3rd ANNUAL FIELD SERVICE FORUM
The service business is going through a drastic change, transforming from a cost-centric and reactive approach towards a proactive service offering with high profit margin as companies are pushing to lock-in their customers with long term service agreements. But what effects is that having on field engineers’ jobs, as customer expectations keep rising and the business keeps globalizing? Join us this June in Amsterdam where 150+ field service professionals will share, network, discuss and benchmark on the following three key areas: Field Engineers, Process, Technology.
More information: http://www.fieldserviceexcellence.com/
Annual Nordic IT Security Forum has been marked as the leadership forum and it represents a blend of top-tier strategic discussion with over 300 minutes of structured commercial networking for C level decision makers from private and public sectors. Book your participation, influence the content and benefit from extended marketing campaigns www.nordicitsecurity.com
Enterprise Digital Transformation Survey report 2015Copperberg
We are pleased to present the first edition of Copperberg Research’s Enterprise Digital Transformation Survey Report 2015.
The Enterprise Digital Transformation (EDT) survey is a long-term initiative to shape a trustworthy, forward-thinking overview of the impact digital transformation will have on multiple business sectors and verticals. The survey provides insight into the current perception of Digital Transformation as held by leaders in the public and the private sector. Download the report and learn more about what more than 620 CxO´s, Directors, Managers and Professors had to say about Digital Transformation.
Find out more www.enditra.com
Changing times ask for solid relationships.
Times are changing. A renewed interest from big pharma in the rare disease landscape
has awakened due to large-scale patent expirations, competition from generics &
biosimilars, anemic pipelines, escalating clinical trial costs and a global health-care
reform. This means that the traditional blockbuster model has become less viable while
the revenue-generating potential of orphan drugs has shown to be huge with a greater
return on investment than non-orphan drugs. According to EvaluatePharma, the orphan
drugs sales will grow at an annual rate of 11% and constitute 19% of the total share of
prescription drugs by 2020, totalling 176 billion dollars.
The rare disease landscape is very complex due to the large amount of stakeholders
involved. Despite their different interests they have one goal in common: getting an
orphan drug approval that will help save or improve lives. But there are many challenges
on the road to orphan drug designation:
• Complex and changing national and regional regulations
• Clinical trial design and finding & keeping patients
• The lack of a central database designed specifically to list patient registries, which
asks for close stakeholder engagement
• Partnering and establishing financing for future development
• Establishing a foundation for price that is balanced and sustainable
• Achieving an efficient and timely access to market with equal access for patients
around the world
• Achieving timely and correct diagnosis to enable higher quality of life and more time
and information for developers
More information: http://www.orphandrugssummit.com/
The 3rd Manufacturing Pricing conference is taking place on May 20th - 22nd at Barcelo Sants, Barcelona, Spain. Last year over 120 pricing experts from across Europe and beyond came to discuss, share, learn and network around several themes such as value based pricing and TCO, pricing strategies in a highly competitive market, change management in pricing, ROI in pricing, pricing initiatives, pricing execution improvement, analytics-enabled pricing optimization and much more.
Key topics considered to run a successful field service business included knowledge management, workforce planning & scheduling, and competence development. As technicians are the face of the company to the eyes of the customers, there is a great need to have a skilled workforce; however, expertise is running scarcer and scarcer, so the ability to capture knowledge and transfer it from experienced technicians to coming talent is critical. Lastly, having control and visibility of the whole workforce is key to improving response time and thus excelling at customer service.
What are your pressing issues for the year?
Find out more: http://www.fieldserviceexcellence.com/
European Decision Support Days 2015 agendaCopperberg
The market of BI is shifting from early adoption to actual implementation.
It has gradually evolved from being rigid to a much more
flexible, agile process, that is cloud enabled, that organizations
as well as individuals can utilize. This change has now reached Europe,
with 37% of the companies performing Business Intelligence projects.
Big Data is projected to be a $28.5 billion market in 2014, growing to
$50.1 billion in 2015. The average business expects to spend about $8
million on Big Data related activities.
The early adopters of Business Intelligence and Big Data have
gained a significant advantage. Bain & Company examined over
400 large companies and their research has shown that those
with the most advanced analytics capabilities are outperforming
their competitors by wide margins. Leaders in the field are twice as
likely to be in the top quartile of financial performance within their
industries, five times as likely to make decisions much faster than
market peers and are three times as likely to execute decisions as
intended.
Advanced users of BI are now shifting from desktop to mobile, but
the question is how to manage this shift and overcome issues to
enable mobile decision support for decision making anytime, anywhere.
Converging the cloud and BI to enable the central coordination of
applications for information delivery to any device asks for a complete
tool that meets quality standards. Up till today, a complete tool
does not exist and it is very challenging to show the value of BI to
convince management and support decisions. This lack of value
measurements results in difficulties of ROI measurements of BI
solutions and thus the demand for performance management is
growing momentum.
After the staggering success and interest for our local Business Intelligence
conferences in Stockholm, Oslo and Amsterdam, we are
now glad to present our inaugural Pan-European Decision Support
Days conference. The Decision Support Days is not just a conference.
It is a business focused benchmarking tool for strategy makers and
business owners working with Business Intelligence and Business
Analytics from across Europe and beyond. The conference will shed
light on the current BI or BA strategies, processes, tools and models
that organisations in Europe and beyond are using in order to utilize
both internal and external data to drive business and enable faster
data-driven decision making.
Welcome to the European Decision Support Days 2015
Find out more: http://www.decisionsupportdays.com/
This conference is based on the latest directive created by the EU Parliament and the EU Committee for
Transport and Tourism for clean vehicles. Focusing on the role electric vehicles can have in reaching various
emission targets from previous global and European directives as well as the demands on governments and cities
throughout the EU on reaching these latest targets.
The event will allow cities and governments from throughout Europe to hear what other member states are doing,
initiatives that have shown clear promise and also the reason as to why this directive was introduced.
Highlighting major aspects and the most frequently asked questions on financial incentives, safety, commerce and
responsibility, after the conference we should all have a clearer understanding of who should be doing what in
the push to meet the requirements of the directive.
Hear from ministers of transport, city officials and energy experts. The time to start with electric vehicle infrastructure
is now. FInd out more: http://electricvehicles2020.org/
Conference is taking place on 17th March in Stockholm
Welcome to the i-Gaming Forum 2015
The online gaming industry has been in a
silent turmoil over the past years. On the
one hand, online gaming is Europe`s fastest
growing service activity with a predicted
global gambling gross win increase of 60
percent over the next 3 years. On the other
hand, as consumer access to gaming
increases in line with the evolution of
online and mobile technologies, industry
regulations remain strict and inconsistent.
In order to push and move forward, it is
crucial to capture the drivers behind the
changes.
Our delegates voice
Interesting conference which dealt with contemporary matters
- Samuel Gauci, Manager Legal Affairs, LGA
I found the conference very interesting and a good opportunity to meet
Scandinavian operators and regulators in particular
- Julian Harris, Partner, Harris Hagen
The I-Gaming Forum was an extremely productive event - not only did
I learn a lot about the Scandinavian market, but the quality of the
attendees was exceptional - and for sure, I’ll be getting some new
business out of it
- Aideen Shortt, Independent Betting and Gaming Researcher
NOTE FROM THE EDITOR
Globalization, individualization and innovation
are the buzzwords of our century. We will
take you on a journey around the world,
exploring the tremendous opportunities
of emerging markets. We will zoom in on
your customers behavior in order to deliver an
optimal user experience, to stand out, to be
innovative and creative, to utilize the right
channels at the right time and use big data
to your advantage. We assemble the i-Gaming
all-stars, like-minded enthusiasts and gamechangers
for the 7th year in a row.
Find out more: http://www.i-gamingforum.com/agenda/
Aftermarket Business Platform 2014 Post Event ReportCopperberg
Aftermarket Business Platform 2014 was taking place on 22nd-24th October in Netherlands.
Read testimonials and insights from event.
More about Aftermarket Business Platform you can find here: http://www.aftermarketeurope.com/
First agenda for Spare Parts Business Plattform 2015, taking place on 4th-5th February in Stockholm.
For updates, please visit http://www.sparepartseurope.com/
Tomas Wennerstein, Syncron presenation at Spare Parts 2013Copperberg
"Differentiated Inventory Management", Tomas Wennerstein – MD, Syncron Inc. presentation at Spare Parts Business Platform 2013.
Find out more http://www.sparepartseurope.com/
Johan Östlin, Syncron presentation at Spare Parts 2013Copperberg
"Finding the hidden profit potential in a spare part business", Johan Östlin, Pricing Consultancy Manager from Syncron presentation at Spare Parts Business Platform 2013.
Find out more http://www.sparepartseurope.com/
Giacomo Squintani, PTC presenation at Spare Parts 2013Copperberg
"Spare Parts:from undervalued challengeto profit-boosting opportunity" Giacomo O. Squintani, Marketing Manager from PTC presentation at Spare Parts Business Platform 2013.
Find out more http://www.sparepartseurope.com/
Axel Bühler, Nordex presenatation at Spare Parts 2013Copperberg
"WIND SERVICE COMING OF AGE. Case Study – Spare Parts Improvement Projects at Nordex" Axel Bühler presenatation at Spare Parts Business Platform 2013.
Find out more http://www.sparepartseurope.com/
Joel Marusiak, Neovia Logistics presenatation at Spare Parts 2013Copperberg
"Global Inventory Management Strategy, Design & Execution:
Optimisation & Flexibility Amidst Constant Change" Joel Marusiak, IM Solutions Manager - EMEA, Neovia Logistics presenation at Spare Parts Business Platform 2014.
Find out more http://www.sparepartseurope.com/
The Indian economy is classified into different sectors to simplify the analysis and understanding of economic activities. For Class 10, it's essential to grasp the sectors of the Indian economy, understand their characteristics, and recognize their importance. This guide will provide detailed notes on the Sectors of the Indian Economy Class 10, using specific long-tail keywords to enhance comprehension.
For more information, visit-www.vavaclasses.com
Operation “Blue Star” is the only event in the history of Independent India where the state went into war with its own people. Even after about 40 years it is not clear if it was culmination of states anger over people of the region, a political game of power or start of dictatorial chapter in the democratic setup.
The people of Punjab felt alienated from main stream due to denial of their just demands during a long democratic struggle since independence. As it happen all over the word, it led to militant struggle with great loss of lives of military, police and civilian personnel. Killing of Indira Gandhi and massacre of innocent Sikhs in Delhi and other India cities was also associated with this movement.
2024.06.01 Introducing a competency framework for languag learning materials ...Sandy Millin
http://sandymillin.wordpress.com/iateflwebinar2024
Published classroom materials form the basis of syllabuses, drive teacher professional development, and have a potentially huge influence on learners, teachers and education systems. All teachers also create their own materials, whether a few sentences on a blackboard, a highly-structured fully-realised online course, or anything in between. Despite this, the knowledge and skills needed to create effective language learning materials are rarely part of teacher training, and are mostly learnt by trial and error.
Knowledge and skills frameworks, generally called competency frameworks, for ELT teachers, trainers and managers have existed for a few years now. However, until I created one for my MA dissertation, there wasn’t one drawing together what we need to know and do to be able to effectively produce language learning materials.
This webinar will introduce you to my framework, highlighting the key competencies I identified from my research. It will also show how anybody involved in language teaching (any language, not just English!), teacher training, managing schools or developing language learning materials can benefit from using the framework.
Palestine last event orientationfvgnh .pptxRaedMohamed3
An EFL lesson about the current events in Palestine. It is intended to be for intermediate students who wish to increase their listening skills through a short lesson in power point.
Students, digital devices and success - Andreas Schleicher - 27 May 2024..pptxEduSkills OECD
Andreas Schleicher presents at the OECD webinar ‘Digital devices in schools: detrimental distraction or secret to success?’ on 27 May 2024. The presentation was based on findings from PISA 2022 results and the webinar helped launch the PISA in Focus ‘Managing screen time: How to protect and equip students against distraction’ https://www.oecd-ilibrary.org/education/managing-screen-time_7c225af4-en and the OECD Education Policy Perspective ‘Students, digital devices and success’ can be found here - https://oe.cd/il/5yV
Synthetic Fiber Construction in lab .pptxPavel ( NSTU)
Synthetic fiber production is a fascinating and complex field that blends chemistry, engineering, and environmental science. By understanding these aspects, students can gain a comprehensive view of synthetic fiber production, its impact on society and the environment, and the potential for future innovations. Synthetic fibers play a crucial role in modern society, impacting various aspects of daily life, industry, and the environment. ynthetic fibers are integral to modern life, offering a range of benefits from cost-effectiveness and versatility to innovative applications and performance characteristics. While they pose environmental challenges, ongoing research and development aim to create more sustainable and eco-friendly alternatives. Understanding the importance of synthetic fibers helps in appreciating their role in the economy, industry, and daily life, while also emphasizing the need for sustainable practices and innovation.
We all have good and bad thoughts from time to time and situation to situation. We are bombarded daily with spiraling thoughts(both negative and positive) creating all-consuming feel , making us difficult to manage with associated suffering. Good thoughts are like our Mob Signal (Positive thought) amidst noise(negative thought) in the atmosphere. Negative thoughts like noise outweigh positive thoughts. These thoughts often create unwanted confusion, trouble, stress and frustration in our mind as well as chaos in our physical world. Negative thoughts are also known as “distorted thinking”.
Model Attribute Check Company Auto PropertyCeline George
In Odoo, the multi-company feature allows you to manage multiple companies within a single Odoo database instance. Each company can have its own configurations while still sharing common resources such as products, customers, and suppliers.
1. NATIONALLOTTERY
FORUM 2015
PROTECT.GROW.INNOVATE
April 17th
2015,7AStrandvägen,Stockholm,Sweden
www.nationallotteryforum.com
SPEAKERS & PANELISTS 2015
Chief Security Officer Compliance Manager,Paf
Director of Law department,Lotteries and
gambling supervisory inspection,Republic of Latvia
Head of the Secretariat,Belgian Gaming Commission
Secretary General,EGBA
President,The European Lotteries
Chief Responsibility Officer,Paf
Director,Seren
Brandl &Talos Rechtsanwälte GmbH
Svenska Spel
Veikkaus Oy
Lottotech
Director,International Gaming Research Unit,NottinghamTrent University
BYINVITATION ONLY
2. Editor’s Note
Stand your ground online!
How long can this dysfunctional EU last? Reform is required but there seems no appetite for it.
The gambling news from Europe always appears to be negative, the latest big issue being the
implementation of new EU VAT regulations. On the other hand, the interactive gaming market is a
growing and valuable segment of the digital economy. It is estimated to be worth €26.1billion in
2013, with a predicted compound annual growth rate (CAGR) of 10.1% to 2018.
This growth has been driven by the rapid expansion of smartphones and tablets, the increasing
consumer confidence in effective and low-cost payment methods as well as by the expanding
customer demographic.
Consistency is a term that usually suits neither the online gaming industry nor the drivers behind it. But in times of high competition, roughly
embattled market shares, low margins and a fast increasing gap between the players, consistency is required more than ever. Finding a way to
stabilize and compete with other operators is an essential road-map that every National Operator must have as part of their immediate strategy.
In challenging times being idle is not an option.With consumers in Europe searching beyond national borders for online gaming services, it is
more than evident for national providers to be as competitive as they can be. Start establishing road-maps to effectively compete, grow, protect
and innovate! Start standing your ground!
Welcome to the close-door National Lottery Forum 2015.
Heidi Scheiffele - Editorial Director
2
NATIONALLOTTERYFORUM 2015
www.nationallotteryforum.com
3. 08:00 Registration Opens for National Lottery Forum 2015
08:30 Chairman’sWelcome
08:40 Review i-Gaming Forum: Networking & Fika
Agenda
THE NEWEUROPE –ADIVERSIFIED MARKETIN RAPID CHANGE
09:00 Regulatory Panel – the European landscape for National
Lotteries
A year after the European Commission’s infringement proceedings
against member states regarding online gambling rules and the
envisaged EU-action plan, what is the current outlook for national
operators in these states?
Panelistswill discuss if the countries that have met the commission’s
plans have effectivelyhandled re-regulation,and theywill also examine
what these experiences have taught them.
09:30 10 minutes Q&Ato the panel from the audience
09:40 Debate:The Socio-economic aspect – which model brings
the most to the Government?
European LotteryAssociation members give back21 billion Euros of the
generated revenue to state budgets.Mainlythis goes to combating problem
gambling,sports and culture programs etc.
Right nowthe debate is onwhat a licensing structurewould bring:Will the government taxrevenue from including more actors on the market bring
more moneyto the table in the fight against combating problem gaming? Or is the monopolystructure the safest for the citizens and the most
lucrativewayfor the government?
10.10 10 minutes Q&Ato the panel
3
NATIONALLOTTERYFORUM 2015
www.nationallotteryforum.com
Peter Naessens,Head of the Secretariat,Belgian Gaming
Commission
Panelists:
Daniel Brättemark,Chief SecurityOfficer
Compliance Manager,Paf
JanisUngurs,DirectorofLawdepartment,Lotteriesand
gamblingsupervisoryinspection,RepublicofLatvia
The EC recommendation states:
Member States are recommended to achieve a high level of protection for consumers,players and minors through the adoption of principles for online
gambling services and for responsible commercial communications of those services,in order to safeguard health and to also minimise the eventual
economic harm that mayresult from compulsive or excessive gambling.
GROW
Maarten Haijer,SecretaryGeneral,EGBA
Panelists:
Friedrich Stickler,President,The European Lotteries
4. 4
THE BALANCEACT: REVENUEWITH RESPONSIBILITY
10.50 Combiningcustomerexperiencewithresponsiblegamblingtools
11:15 CombatingProblemGamblingPanel
ThispanelwilllookathowNationalOperatorscanspotonline
trends;identifybehaviorinpathologicalgambler,andhowto
createaneffectiveroadmaptohelpcombatproblemgambling
whenresponsiblegamingfailsafesarenotsufficient.
11:45 10 min Q&Ato the panel
NATIONALLOTTERYFORUM 2015
www.nationallotteryforum.com
10:20 Networking Break: Swedish traditional FIKA,coffee,cake and one-to-one-meetings
PROTECT
11.55 Expertsession:TheFutureCustomerandCustomerExperience
The customer is the most important driver in the online gaming
and gambling service sector. Following customer driven trends
and wants will ensure success for new platforms and revenue
channels, allowing for effective competition against other
operators.Discussionswill focus on the digital native generation,
the customer experience, and customer centric trends.
DanielaJohansson,
Chief Responsibility Officer,
Paf
Dr.Mark Griffiths,
Professor of Gambling Studies,Director,International Gaming
Research Unit,Psychology Division,NottinghamTrent University
Catriona Campbell,
Director,
Seren
Isthereabalancingactbetweenrevenueandresponsiblegaming?
AtPafwethinkthereisnot,andinsteadbelievethatworkingwith
responsiblegamingwillenablelonglastingrelationshipswiththe
customerwhicharegoodforthebusiness.
•Howtomakethecustomersfeelthatresponsiblegamingtoolsareanaturalpartofgaming?
•Howtocreateastructuredwaytoapproachandcommunicatewithcustomersthathaveproblematicgamingbehaviour.
•Howtoremovethestigmaaroundgamblinginordertoenableproblemgamblerstoseekprofessionalhelp
5. 5
BIG DATAPOWER HOUR
14:30 Networking Break: Swedish traditional FIKA,coffee,cake and one-to-one-meetings
14:20 10 min Q&Ato the experts
12:20 Networking Lunch
NATIONALLOTTERYFORUM 2015
www.nationallotteryforum.com
INNOVATE
13:55 BusinessCase:Astrategicenabler
Utilizing Big Data to optimize the customer base,serve customers better,
reach optimal growth through up-selling and cross-selling and churn
minimization is evident.But howcanyou additionallyuseyour data as a
preventive tool to detect signs that might lead to problem gambling?
13:20 ExpertSession:Agileanalyticsinabigdataworld
Howdid an analog monopol develop to a digital leader in an un-
regulated market? Howdoyou handle agile analytics in theworld
of data? Find out out howbig data can changeyour strategyand
position in the online gaming landscape.
Speaker:
Svenska Spel - SpeakerTBA
Veikkaus Oy- SpeakerTBA
Speaker:
6. 6
TO BE OR NOTTO BE….TODAY’SVIEWONTOMORROW
15:00 ThePickyPlayerParadigm-TechnologyOutlookPanel
The new generation players create high pressure on delivering up
to date services in a changing market. Players are picky, impa-
tient and they become younger.What technologies are driving the
future landscape? How can you optimize your technology use to get
competitive advantages and protect your player pool?
15:40 Power Session: Being part in the European landscape of Social Gaming
16:00 Power Session: Convergence or Conflict?– the National Lottery role in the future gaming market
What will be the role of the National Lottery – are we moving towards a global convergence or is the diverse markets of Europe alone a big
enough challenge to be able to overcome it? And how will the future National Lottery interact with Private operators?
16:20 10 min Q&Ato the presenter
15:30 10 minutes Q&A to the panel
16:30 Closing Remarks from the Chairman
16:40 Friday’sAfterwork: Networking Drinks
NATIONALLOTTERYFORUM 2015
www.nationallotteryforum.com
NicholasAquilina
Partner
Brandl &Talos Rechtsanwälte GmbH
Lottotech - SpeakerTBA
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SPEAKERS 2015
JanisUngurs–DirectorofLawdepartment,LotteriesandGamblingSupervisoryInspection–RepublicofLatvia
Janis Ungurs has worked in the Ministry of Defense, as a lawyer on public procurement procedures. Until 2003 Janis held various positions in the
sphere of marketing, customer services and sales in leading telecommunication enterprises in Latvia– Tele2, Lattelecom. Until 2006 Janis then
worked in Ministry of Defense as a Lawyer on public procurement procedures. Professional activities include supervising licensing procedures in
Latvia, legal developments, Gaming Regulatory European Forum – GREF.
DanielBrättemark-ChiefSecurityOfficerComplianceManager,Paf
Daniel is a security professional with experience from different countries and industries. He has worked in security management roles and as a
professionalservicesadvisor.Danielstartedhiscareerasaconsultantinthelatenineties.Inthatenvironmenthebegantodeveloptheunderstandingofhow
importantstrategicinformationsecurityisfororganisations,theirpeopleandtheircustomers.Afterafewinterestingassignmentsforgamingcompanies
DanieldevotedhimselftotheindustryfulltimeastheInformationSecurityManagerforabignationaloperatorinSweden.Afterthatheworkedforafew
yearsintheUKbeforesettlingdownonthebeautifulAlandIslandsintheBalticSea.Asformanysecurityprofessionalsinformationsecurityismorethana
jobforDaniel.Itisaninterest,apassionandalifestyle.Foranyoneplacingbetsorspinningwheelsonlinetherearerisksinvolved.Iftheyarenotawareofthoserisksthingscan
gowrong.Danieliscommittedtospreadingthewordandeducatingasmanyaspossibleabouthowtobeawareoftherisksandtoavoidtheirimpact.DanielisnowtheChief
SecurityOfficerfortheonlineandofflineAlandIslandbasedbettingandgamingcompanyPaf.
CatrionaCampell,Director,Seren
Voted into the Digital Hall of Fame (September 2012) for achievements in digital media over the last 20 years with Sir Tim Berners-Lee and Sir
Jonny Ive, she was instrumental in setting the UK standards for digital media. She was voted into the Top 100 people in the Internet 2002 – Int.
Mag.And selected as one of the Top 50 people in digital – by Econsultancy. Catriona is a Founder and Director at Seren, Customer Experiences.
Working for 43 of the Top 100 FTSE, as well as numerous global clients such as Dell, Nokia and Microsoft. Seren advises Board level Gaming
Executives on Customer Experience Strategy.
DrMarkGriffiths,Director,InternationalGamingResearchUnitPsychologyDivision,NottinghamTrentUniversity
Dr. Mark Griffiths is a Chartered Psychologist and Professor of Gambling Studies at the Nottingham Trent University, and Director of the
International Gaming Research Unit. He has spent almost 30 in the field is internationally known for his work into gaming and gambling. He has
published over 500 refereed research papers, four books, 120+ book chapters and over 1000 other articles. He has served on numerous national
and international committees and gambling charities (e.g. National Chair of GamCare, Society for the Study of Gambling, Gamblers Anonymous
General Services Board, National Council on Gambling etc.). He has won 14 national and international awards for his work including the John
Rosecrance Prize (1994), CELEJ Prize (1998),Joseph Lister Prize (2004) and the US National Council on Problem Gambling Lifetime Research Award (2012). He
also does a lot of freelance journalism and has appeared on over 2500 radio and television programmes.
Peter Naessens,Head of the Secretariat,Belgian Gaming Commission
HestudiedlawattheuniversityofBrussels,criminologyattheuniversityofLeuvenandsocialworkatCampusKortrijk.Hehasalargeexperienceinlegislative
and regulatory advice.He coordinates the implementation of internet gambling and followswith special interest the European debate on regulation of the
gambling market.Peter Naessens is member of the Expert Group of the European Commission.
NATIONALLOTTERYFORUM 2015
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NATIONALLOTTERYFORUM 2015
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SPEAKERS 2015
DanielaJohansson,Chief Responsibility Officer,Paf
Daniela has been working in the gaming industry and Paf since 2001.She started her career in the technical side of the business and has since then
worked in both project- and team leading positions.The last couple of years her focus has been on responsible gaming.Since September 2014 she
is a part of the top management at Paf.She believes that responsible gaming is very important to the business and is a prerequisite in order to have
long-lasting customer relationship.
Maarten Haijer,Secretary General,EGBA
Maarten Haijer is the Secretary General of the European Gaming and BettingAssociation sinceApril 2013.Previously he was the Director for Regula-
toryAffairs at EGBA,representing the interests of the EGBAmembers in the increasing number of legislative initiatives for the online gambling sector
at both EU and national level.Before joining the EGBA,Maarten worked as the Internal Market and Consumer Protection Councilor at the Netherlands
Permanent Representation to the EU,where he inter alia negotiated the Services and Consumer Rights Directives.Prior to that he worked in several
positions at the Dutch Ministry of EconomicAffairs,where he dealt with EU andWTO trade policy issues.
Friedrich Stickler,President,The European Lotteries
Friedrich Stickler has been a member of the board of Österreichische Lotterien GmbH (Austrian Lotteries) since 1986.InJune 2009 he was elected
President of the European Lotteries (EL),the umbrella organization of state lotteries in Europe.He was re-elected to this position inJune 2011. In his
role as ELPresident,Mr.Stickler the represents interests of the European lottery sector towards the Commission and the European Parliament and is
fighting for the preservation of the lottery model based on sustainability.As ELPresident,Mr.Stickler is also in the forefront of the fight to defend the
integrity of sport.
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NATIONALLOTTERYFORUM 2015
www.nationallotteryforum.com
The National Lottery 2015
Step by step to the National Lottery Forum 2015
Meet the criteria *
Representing a National Lottery,
Regulatory body orAuthority?
Congratulations.You are welcome
to join the National Lottery Forum
2015.Get your invite
Register for the event by emailing
registration@copperberg.com or visit www.
nationallotteryforum.com to sign up online.
All registrations will be reviewed to make
sure you meet the criteria of the above
mentioned categories.
Get your ticket **
Your application has been reviewed
andyou received an invitation?
Your ticket includes entrance for
the full conference,inclusive coffee,
lunch, networking cocktails and a
documentation pack. Last but not least you receive our
February campaign, a complimentary entrance to the 7th
annual I-Gaming Forum 16th
- 17th
of April at the Berns
Hotel. (Subject to availabillity)
* by invitation only to national lotteries, regulatory bodies or authorities. the event is strictly welcoming representatives from the above
mentioned categories. any other industry representation will be solely as speakers, moderators and/or panelists, and will be clearly
indicated in the conference agenda. all programme participants are handpicked for their knowledge within the topic area to be discussed
or to create a dynamic discussion properly mirroring the market space.
** Investment: 1290 Euros excl VAT for full conference *incl coffee, lunch, networking cocktail and documentation pack
For more information about the I-Gaming Forum please visit www.i-gamingforum.com
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10. NATIONALLOTTERYFORUM 2015
100%
Internet
penetration
in age bracket
12 - 55 years old
73%
Of the Swedes own
a smart phone
48%
Of the time a Swede
spendontheinternet
is dedicated for
gaming
€ 4,5 bn
The turnover of the
Swedish regulated
gaming market
1 in 10
Living person has
at one time played
a Swedish video
game
57%
Of the 2 year olds in
Sweden uses the Internet
70%Of the Problem gamblers
gamble online
SWEDEN IN FACTS
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11. VENUE: Strandvägen 7A
Welcome to the National Lottery Forum 2015,taking place in one of Stockholm’s most exclusive office and conference center.Debate,
discuss and networkwith a stunning view over the waters of Nybroviken and the archipelago boats.
www.nationallotteryforum.com
Strandvägen 7A
Phone: +46 (0)8-586 107 00
Strandvägen 7A
114 56 Stockholm
NATIONALLOTTERYFORUM 2015
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