Natalya Naumenko discusses common reasons why projects fail and provides case studies of project failures. She analyzes root causes such as inadequate planning, scope creep, lack of stakeholder engagement, and changes in sponsorship. Naumenko provides recommendations for improving project success, including clear accountability, consistent processes, customer involvement, and managing expectations. She also presents a case study of a successful project where transparency, forecasting changes, and defining responsibilities helped achieve goals.

1. TYC
5+ reasons to miss :)
Natalya Naumenko
10/13/18

2. TYCTYC What we plan to discuss
• Project and product
• What “google” says?
• My rake:)
Transform Your Company10/13/2018 @Natalya Naumenko

3. TYCTYC Product vs project
Transform Your Company10/13/2018 @Natalya Naumenko

4. TYCTYC Project environment
Transform Your Company10/13/2018 @Natalya Naumenko
Idea
Design
ROI
Implementation
Project 1
…
Project N
Operations
Support
CRs
Major
Enhancement
Closure
Sales
closure
Support
Closure
Finance
Closure

5. TYCTYC Project limitations
Quality
Transform Your Company10/13/2018 @Natalya Naumenko

6. TYCTYC What “google” says?
1. Inadequate Project Planning
2. Scope Creep
3. Use of Unpracticed Tools and Techniques
4. Shortage of Resources/ Requirements
5. No or Poor Risk Management
6. Lack of User Engagement
7. Poor Controlling and Monitoring
8. Inexperienced Project Managers
9. Ineffective Communication
10. Poor Project Management
Transform Your Company13/10/2018 @Natalya Naumenko

7. TYCTYC What “google” says?
1. Mismatch between the project and organisation’s strategic priorities.
2. No pre-agreed measures of project success.
3. Ill-defined senior management ownership and leadership.
4. Ineffective engagement with stakeholders.
5. Poor project management technical skills.
6. Non-standard approach to project management and risk management.
7. Inability to differentiate stages of project development and implementation.
8. Proposal evaluation focused on price rather than long-term value for money
and achievement of business benefits.
9. Lack of contact with senior management levels in the organisation.
10. Poor project team integration between clients, the supplier team and supply
chain.
Transform Your Company9/29/2018 @Natalya Naumenko

8. TYCTYC What “google” says?
Projects most commonly fail because there is a lack of attention and efforts being
applied to seven project performance factors:
1. Focus on business value, not technical detail.
2. Establish clear accountability for measured results.
3. Have consistent processes for managing unambiguous checkpoints.
4. Have a consistent methodology for planning and executing projects.
5. Include the customer at the beginning of the project and continually involve
the customer as things change so that the required adjustments can be made
together.
6. Manage and motivate people so that project efforts will experience a zone of
optimal performance throughout its life
7. Provide the project team members the tools and techniques the need to
produce consistently successful projects.
Transform Your Company9/29/2018 @Natalya Naumenko

9. TYCTYC Case1: Wrong Solution
Transform Your Company9/29/2018 @Natalya Naumenko
Pre-condition
Contract Fixed Price
Scope Business process
References data
Calculations
Reporting
Root cause
Non predictable changes in
formulas
Dynamic corrections
Huge data loading via WEB
Customer
Vision
Advanced Calculator
Vendor
vision
Flow management system
What could help:
- measured by digits expectations from system capabilities
- user usage scenarios verified “on places”
- divide contract per phases: analysis, prototype, implementations

10. TYCTYC Case2: not client demand
Transform Your Company13/10/2018 @Natalya Naumenko
Pre-condition
Contract Fixed Price
Scope Business process
References data
Calculations
Reporting
Initiations IT Sponsor initiative
Vendor initiative
What could help:
- Client Sponsor involvement
- Make solution promo
- Talk about expected client loading openly
- No major investment till any agreement
Root cause
No client motivation to
spend time
Client bad perception
about vendor
No client Sponsor support
No client request
Customer
Vision
Low trust to vendor
Vendor
vision
Make investment and
improve client
expectations

11. TYCTYC Case3: ABCD
Transform Your Company10/13/2018 @Natalya Naumenko
Pre-condition
Contract Fixed Price
Scope Business process
References data
Reporting
Mobile versions
Devices
Root cause
More than 1 customer
Customer is not end user
No stakeholders involvement
Hidden agenda
Devices not cover system needs
Poor internet
What could help:
- Measured by digits expectations from system capabilities
- Verify requirements for device capabilities
- Make pilot by testing analogue ready system
- Create strong dependencies between projects outputs

12. TYCTYC Case4: Sponsor change
Transform Your Company10/13/2018 @Natalya Naumenko
Pre-condition
Contract Fixed Price
Scope Business process
References data
Reporting
Mobile versions
Devices
Root cause
Sponsor change
Sponsor ownership absent
What could help:
- If any changes on Sponsor level ALWAYS have to be escalation and request for
support from level +1
- When new CXO come, CEO have to update about existing project portfolio and
commitments
In both cases PM have to request such support and highlight risks

13. TYCTYC Case5: Hidden conflict
Transform Your Company10/13/2018 @Natalya Naumenko
Pre-condition
Contract Fixed Price
Scope Business process
References data
Reporting
Calculator
Product cover
cross-functional process
needs
Root cause
Hidden agenda
Power conflict
What could help:
- Agreement between all stakeholders
- Approval of process “on paper”
- All Sponsors and +1 level have to be involved

14. TYCTYC Case6: System Usage
Transform Your Company10/13/2018 @Natalya Naumenko
Pre-condition
Internal FTE
Scope References data
Reporting
Calculator
Solution cover part of
cross-functional process
needs
Root cause of Success
Rules for upcoming changes
Scope change: only calculator
3rd party involvement inside of
the company as a part of business
process
Business process change
What was achieved
- Transparency in calculations
- Forecasted changes
- Internal solution, no contract dependencies
- Sponsors responsibilities for new changes

15. TYCTYC Questions?
Transform Your Company10/13/2018 @Natalya Naumenko

16. TYCTYC Thank you!
Transform Your Company10/13/2018 @Natalya Naumenko