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Task 1 
Lease Management Case 
1 
Metrics for Software Managers 
Fall 2014 
Presented by: Team Touchstone 
Dibyendu Roy, Felix Amoruwa, Jennifer Li, Pallavi Mathane, Susana Lau, Tushar Dadlani
Agenda 
Project Background 
Approach - Goal-Question-Metric Diagram 
Key Metrics/Reports 
Team Decisions & Insights 
Reflection: Lessons Learned 
A Real Story 
Q&A 
2
3 
Project Background 
Lease management portal 
30 Developers + 20 Domain Experts 
3 Years 
Over 1000 stories 
18 months plan-driven + XP 
Tarak
Issue 1: Missing Deadline 
4
Issue 2: 
Changing Requirements 
5
Issue 3: Integration Failures 
6
Assumptions 
Stories are not of equal size and same priority 
Requirements can come in any time 
Team can accurately estimate hours/story 
Nature of the project can’t be changed 
7
Goal- Question - Metric 
8
Key Metrics 
Velocity 
Defect Density 
9 
Existing 
Metrics 
Story point Variance 
Variance of deadline over time 
Percentage of accepted story points by customer 
Attrition rate 
Unit test & integration test success rate 
http://aea365.org/blog/2011/10/page/2/ 
Suggested 
Metrics
Velocity Reports 
10
Burndown & Burnup Charts 
11
Defects & Tests Reports 
12
Dashboard 
13 
http://howto.commetrics.com/articles/who-benchmarks-against-you/
Team Decisions & Insights 
1. How many goals to consider? 
2. How to include different stakeholders? 
3. How to present GQM in a meaningful way? 
4. Important to provide actionable items for 
stakeholders based on reports 
14
Task: What Worked 
15 
Suitable 
Hypothesis 
Well Defined 
Goals 
Questions 
Metrics 
Well 
Structured 
Reports 
End to end workflow 
Actionable 
Items
Task: What To Improve 
Supplementary reports 
Deep dive into existing tools for similar projects 
Better understanding of what is absolutely necessary 
16
Teamwork Reflection: What Worked 
17 
http://raedevelopment.com/wp-content/uploads/2012/09/team-hands1.jpg 
http://shirtoid.com/wp-content/uploads/2010/08/brainstorm.jpg 
http://www.learning3pointzero.com/wp-content/uploads/2011/03/listeningBowler.jp 
http://pdci-network.org/images/stories/consensus.jpg
Teamwork Reflection: What To Improve 
18 
Strategy
A Real Story - Sentinel 
19 
“10 years of ‘Waterfall’ failure and $800m of waste”
Background 
2001 Virtual Case File (VCF) - FBI’s IT Modernization Project 
2005 730,000 lines of code never worked properly 
Abandoned after spending $170 million 
2006 Award of a $305 million contract to Lockheed Martin 
to develop Sentinel 
20
However… 
Aug 2010 project was only half done … 
… and $100 million over budget 
Sep 2010 new Agile methodology development strategy 
July 2012 successfully deployed ~$500 million 
21
What Worked - Agile 
• Organized work into 670 ‘user stories’ 
• To be developed over 21 sprints – each 2 weeks long 
• Assign story points based on difficulty 
• Demos every other Friday with a host of stakeholders 
• Only stories passed tests claimed completed 
22
Questions 
23

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Software Metrics - Lease Management Case Study

  • 1. Task 1 Lease Management Case 1 Metrics for Software Managers Fall 2014 Presented by: Team Touchstone Dibyendu Roy, Felix Amoruwa, Jennifer Li, Pallavi Mathane, Susana Lau, Tushar Dadlani
  • 2. Agenda Project Background Approach - Goal-Question-Metric Diagram Key Metrics/Reports Team Decisions & Insights Reflection: Lessons Learned A Real Story Q&A 2
  • 3. 3 Project Background Lease management portal 30 Developers + 20 Domain Experts 3 Years Over 1000 stories 18 months plan-driven + XP Tarak
  • 4. Issue 1: Missing Deadline 4
  • 5. Issue 2: Changing Requirements 5
  • 6. Issue 3: Integration Failures 6
  • 7. Assumptions Stories are not of equal size and same priority Requirements can come in any time Team can accurately estimate hours/story Nature of the project can’t be changed 7
  • 8. Goal- Question - Metric 8
  • 9. Key Metrics Velocity Defect Density 9 Existing Metrics Story point Variance Variance of deadline over time Percentage of accepted story points by customer Attrition rate Unit test & integration test success rate http://aea365.org/blog/2011/10/page/2/ Suggested Metrics
  • 11. Burndown & Burnup Charts 11
  • 12. Defects & Tests Reports 12
  • 14. Team Decisions & Insights 1. How many goals to consider? 2. How to include different stakeholders? 3. How to present GQM in a meaningful way? 4. Important to provide actionable items for stakeholders based on reports 14
  • 15. Task: What Worked 15 Suitable Hypothesis Well Defined Goals Questions Metrics Well Structured Reports End to end workflow Actionable Items
  • 16. Task: What To Improve Supplementary reports Deep dive into existing tools for similar projects Better understanding of what is absolutely necessary 16
  • 17. Teamwork Reflection: What Worked 17 http://raedevelopment.com/wp-content/uploads/2012/09/team-hands1.jpg http://shirtoid.com/wp-content/uploads/2010/08/brainstorm.jpg http://www.learning3pointzero.com/wp-content/uploads/2011/03/listeningBowler.jp http://pdci-network.org/images/stories/consensus.jpg
  • 18. Teamwork Reflection: What To Improve 18 Strategy
  • 19. A Real Story - Sentinel 19 “10 years of ‘Waterfall’ failure and $800m of waste”
  • 20. Background 2001 Virtual Case File (VCF) - FBI’s IT Modernization Project 2005 730,000 lines of code never worked properly Abandoned after spending $170 million 2006 Award of a $305 million contract to Lockheed Martin to develop Sentinel 20
  • 21. However… Aug 2010 project was only half done … … and $100 million over budget Sep 2010 new Agile methodology development strategy July 2012 successfully deployed ~$500 million 21
  • 22. What Worked - Agile • Organized work into 670 ‘user stories’ • To be developed over 21 sprints – each 2 weeks long • Assign story points based on difficulty • Demos every other Friday with a host of stakeholders • Only stories passed tests claimed completed 22