This document is a resume for Mziyanda Shadrek Pawuli applying for a hotel reservations consultant position. It summarizes his nearly 3 years of experience in customer service roles in game lodges and hotels. It also lists his education and qualifications which include a General Travel Qualification certificate and computer skills certificates. His work experience includes his current role as a reservations consultant and previous internship and volunteer experience.

1. Mziyanda Shadrek Pawuli
C 991 B, Thandanani Street, Site C, Khayelitsha, 7784
Cell: 062 298 5364 - E-mail: mziyanda.pawuli01@gmail.com
Id Number 930404 5540 082
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Summary
Courteous self-motivated and detail-oriented Hotel Reservations Consultant with nearly three
years of experience exercising a high level of commitment to exceptional customer service in Game
Lodge/Hotel settings. Brings apositive energyto workplace and functionswell in afast-paced high
volume environment. Simplifying the reservation department.
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Skills Highlights
 Guest Experiences
 MS Windows/ offices
 Keystone Hospitality Software solution
(Book Easy)
 Nightsbridge (Hotel Booking System)
 Relationship Building
 Reliable
 Customer Satisfaction
 Handling of Credit Cards
 Reservations
 Acctrav
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EDUCATIONALQUALIFICATION
Last School Attended : Intlanganiso Senior Secondary School
Highest Grade Passed : 12
Subjects : Isi-Xhosa (Home Language)
English (First Additional Language)
Mathematical Literacy
Tourism
Business Studies
Life Orientation
Accounting
Year Passed : 2013
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PROFFESIONALCOURSE
I participated in a yearlong accredited CATHSSETA Learnership program in a Certificate in General
Travel Qualification (SAQA ID 14119). All training was conducted by the Bidtravel Learnership
Academy (a division of the Bidvest Group) and the experiential learning has taken place under the
mentorship of BCD Travel, Cape Town Branch. I have beentrained a week a month at the Academy
gaining the required knowledge and then return to the workplace for 3 weeks applying the
knowledge in order to gain the practical work skills to ensure competency is achieved.
Name of the Company : BCD Travel Cape Town
Program : Learnership
Certificate : General Travel Qualification SAQA ID 14119/61597
Year : March 2014 – March 2015
Name of the Company : Cartiza Training Academy
Certificate : Basic Club Administration
Year : 2012

2. Name of the Company : Dynamix Learning Solution
Certificate : Introduction to Computer
Year : 2014
Name of the Company : Whizz ICT
Certificate : Full Computer Course
Year : 2009
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ACHIEVEMENTS
 National Galileo Full Course Certificate
 National Galileo Introduction Certificate
 South African Specialist Certificate
 Completion Certificate in general travel qualification SAQA ID 14119/61597
 Certificate of being a most conscientiousness person.
 Grade 12 Certificate
 Passed Tsogo Sun Workshop with 100% and 80%
 Awardeda trophybySAFA CapeTown in conjunction with Boo!AlternativeMedia asbest youth
manager in Soccer.
 Computer Certificate from Whizz ICT and Dynamix Training Centre
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WORK EXPERIENCE 10 June 2015 –Until Now
Reservations Consultant
Kichaka Luxury Game Lodge (Meliza Karmiris) Goodwood Cape Town
 Maintain an inventory of vacancies reservations and room assignments
 Answer inquiries regardinghotelservices andregistration by letter by telephoneand in person
providing information about services available in the community and responding to guest
complaints
 Compile and check daily record sheets guest accounts receipts and vouchers using
computerized systems
 Dealing with Clients, Tour Operator and Agents.
 Working with Different properties example; Boutique hotels, Game Lodges, Apartments.
 Allocating payments
 Booking shuttles for guests
 Providing guests with the requested information concerning the facilities locations and
surrounding area
 Sending STO Contracts to Agents/Tour Operators
 Creating opportunities to maintain repeat-stay guests and good relations between the hotel
and new guests.
 Handling of Credit Cards and Bank Statement for the hotel
 Working close with Duty Manager in making sure we fulfil the expectations of the guests
Service Provider 2006 – 2009
Whizz ICT Khayelitsha – Cape Town
 Printing Assignment documents for students, teachers and disadvantage people
 Helping people with Internet and Email
 Assisting students with researches using Internet

3. Intern March2014 – March 2015
BCD Travel Cape Town Branch
 Issuing Car and Hotel Vouchers on Acctrav
 Issuing Car and Hotel Vouchers on Logiwiz, Booking Flights on Galileo
 Calling the suppliers requesting quotes and invoices.
 Telephone bookings (Car rental and Hotel)
 Issuing After Hour Vouchers on Acctrav, Filing Invoices, Order Forms and quotes
 Processing incoming and outgoing telephone calls, Ticketing.
 Dealing with customer’s complaints.
 Providing a collection and delivery service
 Access Information on Travel Products and Services
 Advising customers on travel entry document and assist with application
Founder Voluntarily
Ikamvalethu Youth Foundation Khayelitsha
 Using art to send positive message to our people
 Making sure that the foundation is maintaining its aims and objectives.
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REFERENCE
Name and Surname : Samantha Van Der Berg (Facilitator during leanership period)
Company : Bidtravel
Position : Head of Learnership
Contact Details : +27 (0) 72 378 1732(Mobile Number) / +27 (11) 731 7600
Name and Surname : Meliza Karmiris
Company : 1-res.com
Position : Owner
Contact Details : +27 (0) 72 402 0749
Name and Surname : Eliza Saayman (My Mentor during Learnership period)
Company : BCD Travel Cape Town
Position : Senior Travel Consultant
Contact Details : 021 462 4103 / 072 958 7225
Name and Surname : Devi Reddy
Company : BCD Travel Cape Town
Position : Branch Manager
Contact Details : 021 462 4103 / 083 381 5595
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ADDITIONAL INFORMATION
Nationality : South African Marital Status : Single
Status : Male Transport : Public
Home Language : Isi-Xhosa Other language : English
Thank you for considering my application. Please do not hesitate to contact me when you have
any question or require additional information.