PRESENTED BY, 
GROUP 3 
Varsha- 131202056 
Niriksh- 131202037 
Ankita Tiwari – 131202078 
Abhilash- 13120202 
Pushparaj- 1312020 
Abhijit Gowda- 1312020 
Akshatha Shenoy - 131202034
COMPANY PROFILE 
Myntra.com is one of the first online fashion shopping retailer. 
Started in 2007 
Headquartered in Bangalore, Karnataka. 
On 22nd May 2014 Flipkart acquired Myntra. 
In 2011, Myntra launched its first and quite stylish TV 
commercial.
CUSTOMER EXPECTATION 
Ideal expectation or desires. 
Normative expectations 
Experience based norms 
Acceptable expectations
Myntra.com is an aggregator of many brands. 
Website is based on procuring merchandise from various brands. 
Myntra.com offers nearly 50,000 products from more than 600 Indian and 
international brands . 
It ships about 5 million goods per month by hosting around 3,000 sellers.
Satisfied expectation 
Webpage is very attractive. 
Wide variety of products in all the sections 
Easily available in search column 
Trusted Brands. 
Good deals on products (365 days discounts) 
User friendly interface. 
Quick Delivery as promised 
Packing is well finished.

Myntra customer expectation

  • 1.
    PRESENTED BY, GROUP3 Varsha- 131202056 Niriksh- 131202037 Ankita Tiwari – 131202078 Abhilash- 13120202 Pushparaj- 1312020 Abhijit Gowda- 1312020 Akshatha Shenoy - 131202034
  • 2.
    COMPANY PROFILE Myntra.comis one of the first online fashion shopping retailer. Started in 2007 Headquartered in Bangalore, Karnataka. On 22nd May 2014 Flipkart acquired Myntra. In 2011, Myntra launched its first and quite stylish TV commercial.
  • 3.
    CUSTOMER EXPECTATION Idealexpectation or desires. Normative expectations Experience based norms Acceptable expectations
  • 5.
    Myntra.com is anaggregator of many brands. Website is based on procuring merchandise from various brands. Myntra.com offers nearly 50,000 products from more than 600 Indian and international brands . It ships about 5 million goods per month by hosting around 3,000 sellers.
  • 8.
    Satisfied expectation Webpageis very attractive. Wide variety of products in all the sections Easily available in search column Trusted Brands. Good deals on products (365 days discounts) User friendly interface. Quick Delivery as promised Packing is well finished.