TuneHotels is a budget hotel chain in Malaysia that aims to provide affordable accommodations. The presentation analyzes TuneHotels' website and identifies key activities users can perform, including booking a room, learning about hotel locations and amenities, reading promotional offers, and finding company news. The website flowchart shows the booking process involves selecting rooms and occupants, adding extra services, registering customer details, and making payment. Overall the website allows customers to easily reserve rooms and explore what TuneHotels has to offer.

1. TUNEHOTELS.com My personal analysis

2. BackGround Short Introductions Activity Instances Flowchart

3. Short Introductions TuneHotels is a hotelier company which focusing to serve 5 stars good night rest plus hot shower with 1 star price. TuneHoles is a shareholding company lead by Tune Venture Sdn Bhd and are trying to get customer by it’s new line of business, ’Online Room Reservation’, which enable customers to book their room via internet. The customer can choosing any of Their hotel which spread around Malaysia. This Presentation is created in order to explore TuneHotels’s website, and to specify their web’s activity instances and to draw the flowchart.

4. Activity Instances In this website activity instances being categorized in 5 major activity instances, each with their minor activity instances: Booking Activity. Sightseeing Company Profile. Read Promo Activity. Read Company new news. Looking into Hotel’s map.

5. Booking Activity Customer can book online for their room in TuneHotels website. There is 2 way to booking in this online reservation system: Personal booking Customer can book for personal use. This booking system will ask for 5 step to fulfill this process: Selecting Room Select how many vacant rooms will be book by the customer. Selecting Room Occupant Select how long customer will stay in those rooms. Selecting Add On Purchase Select additional services needed by the customer. Registering Registering Customer profile for booking. Paying Pay the room reserved by the customer. Group booking Customer can book for group/company needed. This booking system will ask for group detail, meeting detail and customer (who’s booking) detail, and payment detail. This system less complicated than Personal booking system.

6. Sightseeing Company Profile Customer can also sightseeing around TuneHotels to see room model, search about TuneHotels, and other activity in this website. It’s divide into 7 sections: Home contain first page of website, which is the first interface viewed by customers. Our Hotels There is a list of hotel belong to TuneHotels. Each hotel has their sub instance to be explored by customer. Each hotel show: Hotel & room appearance photo. Instruction on how to get there. Attraction being or will be held around hotel. Floor Gallery

7. Sightseeing Company Profile Concept Contain 5 advantages of TuneHotels. How to Book Contain instruction on how to booking, online & manual booking. About Us Contain short explanation about TuneHotels’s stakeholder, job vacancy and TuneHotels’s list of manager. News Room Contain news about TuneHotels in other media. Help& Info Contain FAQ, call center and TuneHotels branch addresses.

8. Read Promo Activity Customer can search for Promo held by TuneHotels in their branch hotels.

9. Read Company new news Customer can read about new news from TuneHotels management team about: Online Payment Options. Transport Services. TuneHotels in Media. Traveler Resview Other new facility or other announcement.

10. Looking into Hotel’s map Customer can look for TuneHotels map, which contain geolocation of their branch hotel which is spread on Malaysia.

11. TuneHotels FlowChart Next is flowchart representing customer way to explore TuneHotels website.

13. 1’st Up Zoom

14. 2’nd Down Zoom

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