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Build an intelligent SharePoint Bot
Rick Van Rousselt
#SPSHEL
Thank you to our sponsors!
Bots… Bots…Bots
What’s the first bot
you ever used?
Q&A Maker Demo
Not: Should I build a bot
But
What is the outcome I want for users of my product or
service?
What is the business outcome you want to drive?
- Customer retention
- Customer service
- Ex: helping a user until a live person is available
Is a
conversational
chatbot the
best medium
for your
outcome?
 Vacation booking site?
 Recipe's site?
Does your idea try to replace tasks that people love
doing?
- Ex: Plan a trip
Is the cost for using your
chatbot-powered product or
service less than the perceived
value?
 Ex: Shopping list
Start easy
What do we need
to build a
SharePoint bot?
Bot Framework Luis.ai
YOU
Demo
Luis.ai
Utterances
 Training sentences
 Ex: What do you think the user will ask to the bot
Intents
 Task or action a user wants to perform => verbs
 Ex: What's the weather like in Dublin?
Entities
 Information relevant to the intent => Nouns
 Ex: What's the weather like in Dublin?
Entities
 Prebuild: dates, times, geography
 Simple
 List: synonyms
 Hierarchical: parent – child relationship
 Ex: $TravelClass: including $First, $Business, and
$Economy
 Composite: made up of other entities that form
part of a whole
Features Improve your model
Features
 Phrase list features:
 Help establish an utterance pattern
 Ex: Who is Rick, Who is Jeff, Who is Dan
 Always use pre-build entities if they exist first
 Pattern features:
 Express that some words or structures are
meaningful
 Ex: INCd => INC12345
Pre-build
domains
 Prebuild sets of intents and entities
 Use them to see how it can be done
Luis.ai Demo
TIP
Always re-train your
model
Supported Languages
Locale Language Prebuilt entity support
en-US American English ☑️
fr-CA Canadian French -
fr-FR French (France) ☑️
it-IT Italian ☑️
nl-NL Dutch -
de-DE German ☑️
es-ES Spanish (Spain) ☑️
es-MX Spanish (Mexico) -
pt-BR Portuguese (Brazil) ☑️
ja-JP Japanese ☑️
ko-KR Korean -
zh-CN Chinese ☑️
The front-end
conundrum
Webchat control
hosted on an azure
website
Connect it to
MS Teams
Skype 4
Business
Custom WebChat Control in
SharePoint
SPAdminBot Demo
Sessions Bot Demo
What happens
when
SharePoint
talks back?
Demo
How can I start
(dev)
https://dev.botframework.com/
https://www.luis.ai/
https://mva.microsoft.com/en-
us/training-courses/getting-
started-with-bots-16759
How can I start
(non-dev)
https://www.onsequel.com/
https://botsociety.io/
https://chatfuel.com/
https://qnamaker.ai/
https://www.luis.ai/
Thank you!
bit.ly/spshel2018
Please rate this session

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My Slides from SharePoint Saturday Helsinki

Editor's Notes

  1. Demo how to use the Q&A maker with a simple FAQ. Go to qnamaker.ai New bot Use url: http://www.epizone-eu.net/en/Home/show/FAQ-SharePoint.htm
  2. Quick walkthrough how to create a new bot https://dev.botframework.com/bots/new
  3. No relation with SharePoint Features 
  4. https://github.com/RickVanRousselt/SharePointAdminBot