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Bots… Bots…Bots
What’s the
first bot you
ever used?
Q&A Maker
qnamaker.ai
Not: Should I build a bot
But
What is the outcome I want for users
of my product or service?
1
What is the business outcome you
want to drive?
2
- Customer retention
- Customer service
- Ex: helping a user until a liv...
Is a conversational chatbot the
best medium for your outcome?
3
- Vacation booking site?
- Recipe's site?
Does your idea try to replace tasks
that people love doing?
4
- Ex: Plan a trip
Is the cost for using your chatbot-
powered product or service less than
the perceived value?
5
- Ex: Shopping list
Start easy
What do we need to build a Bot
http://bit.ly/bots1710
Bot templates and info
Bot Framework Luis.ai
YOU
Demo
2 choices
Start from a
template directly
in Azure
Start from scratch
or register an
existing Bot
Starting Templates
Echo bot
Form Bot
LUIS bot
QnA Bot
Proactive Bot
Luis.ai Demo
Utterances
Training sentences
Ex: What do you think the user will ask to the bot
Intents
Task or action a user wants to perform => verbs
Ex: What's the weather like in Brussels?
Entities
Information relevant to the intent => Nouns
Ex: What's the weather like in Brussels?
Entities
• Prebuild: dates, times, geography
• Simple
• List: synonyms
• Hierarchical: parent – child relationship
• Ex: $...
Features
Improve your model
Features
• Phrase list features:
• Help establish an utterance pattern
• Ex: Who is Rick, Who is Jeff, Who is Dan
• Always...
Pre-build domains
Prebuild sets of intents and entities
Use them to see how it can be done
Luis.ai Demo
TIP
• Always re-train your model
Supported Languages
Locale Language Prebuilt entity support
en-US American English ☑️
fr-CA Canadian French -
fr-FR French...
Local development
The front-end
conundrum
Webchat control
hosted on an azure
website
Connect it to
MS Teams
Skype 4
Business
Skype
Facebook
messenger
How can I start (dev)
• https://dev.botframework.com/
• https://www.luis.ai/
• https://mva.microsoft.com/en-us/training-co...
How can I start (non-dev)
• https://www.onsequel.com/
• https://botsociety.io/
• https://chatfuel.com/
• https://qnamaker....
Email : rick.vanrousselt@outlook.com
rickvanrousselt
My slides from the Microsoft Inovation Center Brussels at DigitYser
My slides from the Microsoft Inovation Center Brussels at DigitYser
My slides from the Microsoft Inovation Center Brussels at DigitYser
My slides from the Microsoft Inovation Center Brussels at DigitYser
My slides from the Microsoft Inovation Center Brussels at DigitYser
My slides from the Microsoft Inovation Center Brussels at DigitYser
My slides from the Microsoft Inovation Center Brussels at DigitYser
My slides from the Microsoft Inovation Center Brussels at DigitYser
My slides from the Microsoft Inovation Center Brussels at DigitYser
My slides from the Microsoft Inovation Center Brussels at DigitYser
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My slides from the Microsoft Inovation Center Brussels at DigitYser

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My session on Bots & Bots for Mic Brussels about Bots, Chatbots and LUIS.ai presented in October 2017 at DigitYser

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My slides from the Microsoft Inovation Center Brussels at DigitYser

  1. 1. Bots… Bots…Bots
  2. 2. What’s the first bot you ever used?
  3. 3. Q&A Maker qnamaker.ai
  4. 4. Not: Should I build a bot But What is the outcome I want for users of my product or service? 1
  5. 5. What is the business outcome you want to drive? 2 - Customer retention - Customer service - Ex: helping a user until a live person is available
  6. 6. Is a conversational chatbot the best medium for your outcome? 3 - Vacation booking site? - Recipe's site?
  7. 7. Does your idea try to replace tasks that people love doing? 4 - Ex: Plan a trip
  8. 8. Is the cost for using your chatbot- powered product or service less than the perceived value? 5 - Ex: Shopping list
  9. 9. Start easy
  10. 10. What do we need to build a Bot
  11. 11. http://bit.ly/bots1710 Bot templates and info
  12. 12. Bot Framework Luis.ai YOU
  13. 13. Demo
  14. 14. 2 choices Start from a template directly in Azure Start from scratch or register an existing Bot
  15. 15. Starting Templates
  16. 16. Echo bot
  17. 17. Form Bot
  18. 18. LUIS bot
  19. 19. QnA Bot
  20. 20. Proactive Bot
  21. 21. Luis.ai Demo
  22. 22. Utterances Training sentences Ex: What do you think the user will ask to the bot
  23. 23. Intents Task or action a user wants to perform => verbs Ex: What's the weather like in Brussels?
  24. 24. Entities Information relevant to the intent => Nouns Ex: What's the weather like in Brussels?
  25. 25. Entities • Prebuild: dates, times, geography • Simple • List: synonyms • Hierarchical: parent – child relationship • Ex: $TravelClass: including $First, $Business, and $Economy • Composite: made up of other entities that form part of a whole
  26. 26. Features Improve your model
  27. 27. Features • Phrase list features: • Help establish an utterance pattern • Ex: Who is Rick, Who is Jeff, Who is Dan • Always use pre-build entities if they exist first • Pattern features: • Express that some words or structures are meaningful • Ex: INCd => INC12345
  28. 28. Pre-build domains Prebuild sets of intents and entities Use them to see how it can be done
  29. 29. Luis.ai Demo
  30. 30. TIP • Always re-train your model
  31. 31. Supported Languages Locale Language Prebuilt entity support en-US American English ☑️ fr-CA Canadian French - fr-FR French (France) ☑️ it-IT Italian ☑️ nl-NL Dutch - de-DE German ☑️ es-ES Spanish (Spain) ☑️ es-MX Spanish (Mexico) - pt-BR Portuguese (Brazil) ☑️ ja-JP Japanese ☑️ ko-KR Korean - zh-CN Chinese ☑️
  32. 32. Local development
  33. 33. The front-end conundrum
  34. 34. Webchat control hosted on an azure website
  35. 35. Connect it to MS Teams
  36. 36. Skype 4 Business
  37. 37. Skype
  38. 38. Facebook messenger
  39. 39. How can I start (dev) • https://dev.botframework.com/ • https://www.luis.ai/ • https://mva.microsoft.com/en-us/training-courses/getting-started- with-bots-16759
  40. 40. How can I start (non-dev) • https://www.onsequel.com/ • https://botsociety.io/ • https://chatfuel.com/ • https://qnamaker.ai/ • https://www.luis.ai/
  41. 41. Email : rick.vanrousselt@outlook.com rickvanrousselt

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