Michael P. Arseneau is seeking a position that allows him to utilize his writing, editing, and management skills. He has a bachelor's degree in English and experience in technical assistance, bartending, groundskeeping, and sales. His skills include writing, editing, research, Microsoft Office, and client services. He is passionate about film, literature, music, and pop culture.

1. Michael P. Arseneau
1844 W Henderson St.
Chicago, IL 60657
224-406-1735
marseneau447@yahoo.com
Objective: To obtain a position where I can maximize my leadership abilities, my love of
writing, and my management experience while contributing to an already established business.
Profile:I am a passionate, motivated individual regarding film, literature, writing, music, pop
culture news and experiencing new things. I am an English Literature graduate from Western
Michigan University that sees himself making a positive contribution to any work environment
utilizing my writing, proofreading and researching skills. I am interested in writing in both online
and print media including informational articles, newsletters, blogs and website content; and
hopefully in the future some film work.
Skills:
- Ability to research, write, and edit strong content
- Strong computer skills
- Skilled in Microsoft Word, Excel and PowerPoint
-Excel: vlook-ups, pivot tables/graphs, formulas
-PowerPoint: setup presentations
- Strong work ethic with the ability to meet tight deadlines
- Works well with cross-functional teams
- Excellent writing/editing skills.
- Strong attention to detail
- Extremely self-motivated and organized
- Ability to work independently
- Exceptional client service skills
- Professional
- Strong leadership
ProfessionalExperience:
Gallagher Bassett Services, Inc. 10/2014-Present
Technical Assistant
- Support 11 Account Managers (AMs) at once, who work with 15-30 clients
each. Run excel spreadsheets that are utilized by the AMs and clients. I use these spreadsheets to
work directly with the clients to resolve issues regarding: claims, user securities, claim reviews
and client profiles/hierarchy. Frequently listed as my AMs backups when they are out-of-office
and manage the clientele appropriately in their absence. Involved in our bigger company
projects ex: changes to our claims/client systems and helping our offshore team. Train new hires
to show them the appropriate, most efficient way to do things and to fully utilize excel.
Erbelli’s Italian Bistro and Pub 6/2011 – 8/2014
Bartender, Shift Manager, Server

2. - Managed the dining room: scheduled servers, dealt with customer service, made
sure food was getting out on time, answered phone calls, closed the dining room, filled out
reports for the day’s sales/evaluations of servers, and closed out registers.
Township High School District 214 6/2009 - 8/2010
Groundsman
- Full-time summer job, maintained the grounds of the high school by using
different kinds of maintenance equipment.
Play It Again Sports 1/2008 - 5/2009
Sales Associate, Assistant Manager
-Helped customers, filled out reports for the day’s sales, and closed out the
register.
Education:
Bachelor of Arts in English, Minor in History
Western Michigan University Fall 2012 – June 2014
Kalamazoo, MI
Associates in Liberal Arts
Kalamazoo Valley Community College Fall 2010 - Spring 2012
Kalamazoo, MI
Extensive studies in science and math courses (chemistry, physics, geology, biology, and
calculus) through Western Michigan University and Kalamazoo Valley Community College.
Palatine High School
Palatine, IL
Graduated 2009
Basketball (1-3), Football (1)
Interests:
- Film Production and Review
- Recent entertainment: film, music, etc.
- Gothic (Transcendental/Romanticism) Literature
- General interest in history, especially World Wars
- Comic book production
- Screenplay production and editing
- Sports Writing/Reporting (Basketball, Football, Baseball)
References:
References available upon request.