Social Media, Content and the
Magic of Marketing
Todd Van Hoosear
Principle, Fresh Ground



                           #ProgressSW
                                         1
If you build it…



http://www.flickr.com/photos/22711505@N05/5766880112/




                                                        2
Will they come?



  http://www.flickr.com/photos/jewe/2905913332/




                                                  3
What is Inbound Marketing?
“Inbound Marketing” is another term for content
marketing. It focuses on using multimedia
content to create awareness, drive
traffic and close sales.
It works.
But…




             http://www.flickr.com/photos/jameskm03/5990507429/   4
It’s a Search Game




And a social game. The two are blurring and merging.


                                                       5
Content Marketing
It’s not magic. It doesn’t just work.
It requires strategic planning, nimbleness and a
healthy dose of culture change.




                                        #ProgressSW
                                                      6
Today’s Webinar
We’ll tackle how to win the content marketing
game. We’ll focus on the two most critical
success factors: search and social.




                                        #ProgressSW
                                                      7
By the End
You’ll have a strategic framework for starting or
revising your content marketing, SEO and social
media programs, and you’ll understand how
they all fit together.



                                         #ProgressSW
                                                       8
Your Presenter




                 9
The Old SEO Game
To understand content marketing,
we have to start with SEO




                                   #ProgressSW
                                                 10
SEO, SEM, PPC and Other TLAs
There’s “paid search” (a.k.a. advertising) and “organic
search” (a.k.a. SEO)

 ‣ Search engine marketing (SEM) is a combination of
   paid search programs (PPC) and “organic” search
   optimization (SEO)
 ‣ Paid search models includes:
     1.   Pay-per-click (PPC)
     2.   Cost-per-impression (CPI or CPM) (M=1,000)

‣ Organic search (i.e., SEO) focuses on “unpaid” ways to
  improve search engine results page (SERP)
  placement
                                                           11
One Unpaid Spot “Above the Fold”


                  Paid Placement




   Unpaid (Organic) Placement
                                   12
What’s a SERP?



   Search
   Engine
   Results
   Pages




                 13
SEO’s GOAL:
Get on the Front Page
     (of SERPs)




  http://www.flickr.com/photos/globochem/2321238318/   14
On-Page vs. Off-Page SEO
Direct Control vs. Indirect Control

 ‣ On-Page SEO focuses on how you can improve the content,
   structure and navigability of your own site
 ‣ Off-Page SEO focuses on, well, pretty much everything else,
   including
   •   DNS (Domain name services)
   •   Social media
   •   Inbound links
   •   Press releases
   •   PPC
        http://www.directtrafficmedia.co.uk/blog/on-page-seo-vs.-off-page-optimisation   15
9 Steps to SEO Success
These still work. But now there’s one more element that’s
key to SEO success…
  1.   Market research

  2.   Keyword research

  3.   On-page optimization

  4.   Site structure

  5.   Link building

  6.   Brand building

  7.   Viral marketing

  8.   Adjusting

  9.   Staying up-to-date
                        http://www.toprankblog.com/2007/01/google-cartoon/
                                                                             16
The New SEO Game
To understand how SEO has evolved, we need to
understand social media




                                           #ProgressSW
                                                         17
Social Media




               18
Social Media’s Impact on SEO
     Before             After




                                19
What is Social Media?

‣ Social media is a set of channels, tools and philosophies for
  creating content, building community, joining (and shaping)
  the conversation, and ultimately “converting”
‣ Social media is not just a new way to communicate: it’s a new
  way to do business
‣ Ultimately, social media, and more specifically social
  marketing, is about turning your customers and influencers
  into salespeople.




                                                                  20
Four Critical Questions to Ask
Before you dive into social marketing or
any significant content marketing program




                                            #ProgressSW
                                                          21
Question #1


          IS THIS TRIP REALLY NECESSARY?


                       or,


   WHY SHOULD I CARE ABOUT SOCIAL MEDIA AT ALL?




                                                  22
Question #2




         http://www.flickr.com/photos/npobre/2601582256/
                                                           23
Question #3




              24
Question #4




         http://www.flickr.com/photos/chokola/1229450683/
                                                            25
Good News / Bad News




  YOU CAN MEASURE
      EVERYTHING!




    Flickr photo used with permission under Creative Commons license: http://www.flickr.com/photos/sterlic/4299633060/
                                                                                                                         26
Five Keys to Survival / Success
Keeping your head above water when evaluating
social media tools and content strategy isn’t easy,
but these will help…




                                                 #ProgressSW
                                                               27
Step #1: Define Social Success



1.   Overall, and for each campaign, start by defining your conversion indicator
       •    Traffic?

       •    Information?

       •    Sales?


2.   What are the leading indicators of progress toward this conversion?
       •    Maybe # of Twitter followers is one of those, maybe not…


           Image lifted shamelessly, then modified, from: http://www.frogloop.com/social-network-calculator
                                                                                                              28
Step #2: Calculate Risk Tolerance


     I’ve seen some great social and content campaigns
     scuttled before they’ve even launched because of
     insufficient risk tolerance…

 1. To succeed, you need to delegate…
 2. To delegate, you need to give up control…
 3. To give up control, you need to trust!




                  http://www.flickr.com/photos/jon_a_ross/3392389382/
                                                                        29
Step #3: Inventory Your Assets

 •   Who and what do you have at your disposal currently to help
     –   Champion the program?
     –   Create content?
     –   Engage with your community?
     –   Measure the effectiveness of your program?
     –   Escalate and respond to issues and feedback?


 •   What’s more effective, 10% of 10 people’s time, or 100% of 1
     person’s time?



                     http://www.flickr.com/photos/lazzarello/4602738032/
                                                                           30
Step #4: Find Tools & Techniques

•   Discovery

•   Listening

•   Creating, Sharing & Amplifying

•   Engagement & Workflow

•   Automation*

•   Collaborating

•   Measuring & Reporting

•   Outsourcing*



                       http://www.flickr.com/photos/jamarr/88716882/
                                                                       31
Step #5: Create a Policy
• Define clear parameters
  for
  –   Who your community is
  –   How you will engage with
      them (and who will do it)
  –   How you will not engage
      with them
  –   How to delineate official
      from unofficial
      communications

                    http://www.flickr.com/photos/axis/1892931/
                                                                 32
Step #6: Build an Ed Cal




          http://www.flickr.com/photos/danmoyle/6601589893/
                                                              33
Some Content Marketing Secrets
Here are some insights from other marketers, along with
some tips, tricks and techniques to get the most out of
content marketing efforts…




                                               #ProgressSW
                                                             34
Top B2B Content Marketing Goals




      http://www.slideshare.net/hschulze/b2b-content-marketing-trends-2013
                                                                             35
Top Content Marketing
Platforms, Tactics & Influencers




http://www.slideshare.net/hschulze/b2b-content-marketing-trends-2013




                                                                       36
http://www.slideshare.net/stevenvanbelleghem/a-six-step-content-marketing-model
                                                                                  37
6 Keys to Sharable Content




      http://www.slideshare.net/stevenvanbelleghem/a-six-step-content-marketing-model
                                                                                        38
(Some) Content (Marketing) Rules

‣ Start with the why
‣ Define success
‣ Speak human (but read tech)
‣ Reimagine (but don’t recycle)
‣ Share, solve, but don’t shill
‣ Listen and learn



                       www.contentrulesbook.com   39
Rand Fishkin’s
Content Marketing Manifesto

  I pledge to create something remarkable –
  something that people will love. Something they
  will want to share. Something I can be proud of.
  And if it fails to achieve my marketing goals, I
  won’t give up. I will try again. My failures will be
  the practice I need to earn future successes and
  future customers.


            http://www.slideshare.net/randfish/the-content-marketing-manifesto   40
THANK YOU!
Todd Van Hoosear
Principle, Fresh Ground
vanhoosear@itsfreshground.com
+1-617-326-3211
@vanhoosear


                                #ProgressSW
                                              41

My Progress Software Webinar on Social Media

  • 1.
    Social Media, Contentand the Magic of Marketing Todd Van Hoosear Principle, Fresh Ground #ProgressSW 1
  • 2.
    If you buildit… http://www.flickr.com/photos/22711505@N05/5766880112/ 2
  • 3.
    Will they come? http://www.flickr.com/photos/jewe/2905913332/ 3
  • 4.
    What is InboundMarketing? “Inbound Marketing” is another term for content marketing. It focuses on using multimedia content to create awareness, drive traffic and close sales. It works. But… http://www.flickr.com/photos/jameskm03/5990507429/ 4
  • 5.
    It’s a SearchGame And a social game. The two are blurring and merging. 5
  • 6.
    Content Marketing It’s notmagic. It doesn’t just work. It requires strategic planning, nimbleness and a healthy dose of culture change. #ProgressSW 6
  • 7.
    Today’s Webinar We’ll tacklehow to win the content marketing game. We’ll focus on the two most critical success factors: search and social. #ProgressSW 7
  • 8.
    By the End You’llhave a strategic framework for starting or revising your content marketing, SEO and social media programs, and you’ll understand how they all fit together. #ProgressSW 8
  • 9.
  • 10.
    The Old SEOGame To understand content marketing, we have to start with SEO #ProgressSW 10
  • 11.
    SEO, SEM, PPCand Other TLAs There’s “paid search” (a.k.a. advertising) and “organic search” (a.k.a. SEO) ‣ Search engine marketing (SEM) is a combination of paid search programs (PPC) and “organic” search optimization (SEO) ‣ Paid search models includes: 1. Pay-per-click (PPC) 2. Cost-per-impression (CPI or CPM) (M=1,000) ‣ Organic search (i.e., SEO) focuses on “unpaid” ways to improve search engine results page (SERP) placement 11
  • 12.
    One Unpaid Spot“Above the Fold” Paid Placement Unpaid (Organic) Placement 12
  • 13.
    What’s a SERP? Search Engine Results Pages 13
  • 14.
    SEO’s GOAL: Get onthe Front Page (of SERPs) http://www.flickr.com/photos/globochem/2321238318/ 14
  • 15.
    On-Page vs. Off-PageSEO Direct Control vs. Indirect Control ‣ On-Page SEO focuses on how you can improve the content, structure and navigability of your own site ‣ Off-Page SEO focuses on, well, pretty much everything else, including • DNS (Domain name services) • Social media • Inbound links • Press releases • PPC http://www.directtrafficmedia.co.uk/blog/on-page-seo-vs.-off-page-optimisation 15
  • 16.
    9 Steps toSEO Success These still work. But now there’s one more element that’s key to SEO success… 1. Market research 2. Keyword research 3. On-page optimization 4. Site structure 5. Link building 6. Brand building 7. Viral marketing 8. Adjusting 9. Staying up-to-date http://www.toprankblog.com/2007/01/google-cartoon/ 16
  • 17.
    The New SEOGame To understand how SEO has evolved, we need to understand social media #ProgressSW 17
  • 18.
  • 19.
    Social Media’s Impacton SEO Before After 19
  • 20.
    What is SocialMedia? ‣ Social media is a set of channels, tools and philosophies for creating content, building community, joining (and shaping) the conversation, and ultimately “converting” ‣ Social media is not just a new way to communicate: it’s a new way to do business ‣ Ultimately, social media, and more specifically social marketing, is about turning your customers and influencers into salespeople. 20
  • 21.
    Four Critical Questionsto Ask Before you dive into social marketing or any significant content marketing program #ProgressSW 21
  • 22.
    Question #1 IS THIS TRIP REALLY NECESSARY? or, WHY SHOULD I CARE ABOUT SOCIAL MEDIA AT ALL? 22
  • 23.
    Question #2 http://www.flickr.com/photos/npobre/2601582256/ 23
  • 24.
  • 25.
    Question #4 http://www.flickr.com/photos/chokola/1229450683/ 25
  • 26.
    Good News /Bad News YOU CAN MEASURE EVERYTHING! Flickr photo used with permission under Creative Commons license: http://www.flickr.com/photos/sterlic/4299633060/ 26
  • 27.
    Five Keys toSurvival / Success Keeping your head above water when evaluating social media tools and content strategy isn’t easy, but these will help… #ProgressSW 27
  • 28.
    Step #1: DefineSocial Success 1. Overall, and for each campaign, start by defining your conversion indicator • Traffic? • Information? • Sales? 2. What are the leading indicators of progress toward this conversion? • Maybe # of Twitter followers is one of those, maybe not… Image lifted shamelessly, then modified, from: http://www.frogloop.com/social-network-calculator 28
  • 29.
    Step #2: CalculateRisk Tolerance I’ve seen some great social and content campaigns scuttled before they’ve even launched because of insufficient risk tolerance… 1. To succeed, you need to delegate… 2. To delegate, you need to give up control… 3. To give up control, you need to trust! http://www.flickr.com/photos/jon_a_ross/3392389382/ 29
  • 30.
    Step #3: InventoryYour Assets • Who and what do you have at your disposal currently to help – Champion the program? – Create content? – Engage with your community? – Measure the effectiveness of your program? – Escalate and respond to issues and feedback? • What’s more effective, 10% of 10 people’s time, or 100% of 1 person’s time? http://www.flickr.com/photos/lazzarello/4602738032/ 30
  • 31.
    Step #4: FindTools & Techniques • Discovery • Listening • Creating, Sharing & Amplifying • Engagement & Workflow • Automation* • Collaborating • Measuring & Reporting • Outsourcing* http://www.flickr.com/photos/jamarr/88716882/ 31
  • 32.
    Step #5: Createa Policy • Define clear parameters for – Who your community is – How you will engage with them (and who will do it) – How you will not engage with them – How to delineate official from unofficial communications http://www.flickr.com/photos/axis/1892931/ 32
  • 33.
    Step #6: Buildan Ed Cal http://www.flickr.com/photos/danmoyle/6601589893/ 33
  • 34.
    Some Content MarketingSecrets Here are some insights from other marketers, along with some tips, tricks and techniques to get the most out of content marketing efforts… #ProgressSW 34
  • 35.
    Top B2B ContentMarketing Goals http://www.slideshare.net/hschulze/b2b-content-marketing-trends-2013 35
  • 36.
    Top Content Marketing Platforms,Tactics & Influencers http://www.slideshare.net/hschulze/b2b-content-marketing-trends-2013 36
  • 37.
  • 38.
    6 Keys toSharable Content http://www.slideshare.net/stevenvanbelleghem/a-six-step-content-marketing-model 38
  • 39.
    (Some) Content (Marketing)Rules ‣ Start with the why ‣ Define success ‣ Speak human (but read tech) ‣ Reimagine (but don’t recycle) ‣ Share, solve, but don’t shill ‣ Listen and learn www.contentrulesbook.com 39
  • 40.
    Rand Fishkin’s Content MarketingManifesto I pledge to create something remarkable – something that people will love. Something they will want to share. Something I can be proud of. And if it fails to achieve my marketing goals, I won’t give up. I will try again. My failures will be the practice I need to earn future successes and future customers. http://www.slideshare.net/randfish/the-content-marketing-manifesto 40
  • 41.
    THANK YOU! Todd VanHoosear Principle, Fresh Ground vanhoosear@itsfreshground.com +1-617-326-3211 @vanhoosear #ProgressSW 41