This document provides keywords and summaries for 12 lessons on business information systems. Lesson 1 introduces concepts like CRM, MES, ERP software, management information systems, and artificial intelligence. Lesson 2 discusses payroll systems, order fulfillment processes, transaction processing systems, and knowledge management systems. Lesson 3 covers business analysis, supply chain management, customer relationship management and enterprise resource planning. Lesson 4 defines roles like the chief technology officer and chief information officer. The remaining lessons discuss topics like conducting exercises in Figma and Google Sites, practicing SQL queries in groups, and terms related to access queries, online analytical processing, and entity-relationship diagrams.

1. Lesson 1
Introduction and overview of the chapters in the object
01

2. Keywords
• CRM (Customer Relationship Management): a technology for managing all your
company’s relationships and interactions with customers and potential customers
• MES (Manufacturing Execution System): a software control system for managing
work processes in the industrial situation
• ERP software: Oracle, Odoo, SAP
• System: A system is a collection of elements or components that are organized for
a common purpose
• Management Information System (MIS): is the study of people, technology,
organizations, and the relationships among them
• Data (in computing): is information that has been translated into a form that is
efficient for movement or processing
• International Business Machines (IBM): is a global technology company that
provides hardware, software, cloud-based services, and cognitive computing.
• Artificial Intelligence (AI): the simulation of human intelligence processes by
machines, especially computer systems

3. Lesson 2
Chapter 2. Global E-business and Collaboration
02

4. Keywords
• Payroll System: is a program used to streamline and manage employee payments
• Order Fulfillment Process: is the process of receiving goods, then processing and
delivering orders to customers
• Transaction Processing Systems (TPS): is an information processing system for
business transactions involving the collection, modification, and retrieval of all
transaction data
• Decision Support Systems (DSS): is a computerized program used to support
determinations, judgments, and courses of action in an organization or a business.
• Data-Driven: enables companies to examine and organize their data with the goal of
better serving their customers and consumers
• Executive support systems (ESS): is software that allows users to transform enterprise
data into quickly accessible and executive-level reports, such as those used by billing,
accounting, and staffing departments
• Knowledge Management Systems (KMS): is any kind of IT system that stores and
retrieves knowledge to improve understanding, collaboration, and process alignment
• E-Business: is the conduct of online business processes on the web, internet, extranet
or a combination thereof

5. Lesson 3
Chapter 3. Global E-business and Collaboration
03

6. Keywords
• Business Analysis (BA): is the practice of enabling change in an organizational context,
by defining needs and recommending solutions that deliver value to stakeholders
• Supply Chain Management (SCM): is the optimization of a product's creation and flow
from raw material sourcing to production, logistics and delivery to the final customer
• Customer Relationship Management (CRM): is a technology for managing all your
company’s relationships and interactions with customers and potential customers
• Functional Business Process (FBP):
• Enterprise Resource Planning (ERP): is a platform companies use to manage and
integrate the essential parts of their businesses
• Transaction Processing Systems: is a type of information processing system, software,
and hardware combination, which supports Transaction processing
• General ledger: is a set of numbered accounts a business uses to keep track of its
financial transactions and to prepare financial reports
• Health – Safety – Environment (HSE): is an umbrella term for the laws, rules, guidance
and processes designed to help protect employees, the public and the environment
from harm

7. SCM overview

8. Lesson 4
04

9. Keywords
• Chief Technology Officer (CTO): is the executive in charge of an organization's
technological needs as well as its research and development (R&D)
• Chief Information Officer (CIO): is the company executive responsible for the
management, implementation, and usability of information and computer
technologies.
• Chief Privacy Officer (CPO): is a senior-level executive responsible for managing an
organization’s compliance with information privacy laws and regulations
• One Time Password (OTP): itself indicates it is a six-digit security code that can be used
only one time to authorize an online transaction.
• Media Access Control (MAC): is a unique identifier for an Ethernet or network adapter
over a network (use for 7 classes model)
• End users: the consumer of a good or service, often who has some innate know-how
that is unique to consumers
• Key users: who are usually pre-selected employees of the company
• Internet Protocol version 4 (IPv4 Address)
• Internet Protocol version 6 (IPv6 Address)

10. Lesson 11
11

11. Keywords
• Hướng dẫn thao trên trên Figma và Google site
• Thao tác cơ bản trên phần mềm SQL, thực hành bài tập theo nhóm bằng phần mềm
SQL

12. Lesson 12
12

13. Nhật ký tt 05/
• Access Query: is a part of the Microsoft Office Suite. It does not come with all versions
of Microsoft Office, so if you specifically want Microsoft Access make sure the office
suite you are purchasing has it
• Online Analytical Processing (OLAP): is the technology behind many business
intelligence application
• Entity-Relationship Diagram (ERD): is a data modeling technique that graphically
illustrates an information system’s entities and the relationships between those
entities
• Business Intelligence (BI): is a technology-driven process for analyzing data and
delivering actionable information that helps executives, managers and workers make
informed business decisions