my 2nd assignment on CTQs, specs & defects
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The document outlines critical-to-quality traits (CTQs), specifications, and potential defects for a training program. The CTQs include having a well-recognized training certificate, a conducive venue with free transportation, and inexpensive training costs. Specifications dictate that training will take place daily from 8am to 4pm over 3 weeks at a scheduled venue. Potential defects include training not starting on time, a sudden change in venue, unavailable materials, incompetent instructors, faulty equipment, or a training cancellation with less than 5 days notice.
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