This presentation by Jane Alexander, Chief Digital Information Officer at the Cleveland Museum of Art and Cal Al-Dhubaib, Founder and Managing Partner of Pandata, was given virtual at MW20 in April of 2020. You can see more on the MW20 site, here: https://mw20.museweb.net/proposal/big-data-and-the-visitor-journey-using-data-science-to-understand-visitor-experience-in-the-artlens-gallery-and-beyond/