Charles Smith has over 20 years of experience in technical leadership roles across various stages of the product lifecycle. He is currently the Director of Quality Assurance at Dovetail/Fiserv, where he leads QA teams and has reduced client defects by over 15% per year. Previously he held Director of QA roles at Audible.com and VP Senior Test Manager roles at Citi.

1. Charles Smith
1096 Sussex Tpk Randolph, NJ 07869
Cell phone: 973.876.6771 chsoccer@yahoo.com
Experience:More than twenty years experience of technical leadership in all stages of the product life
cycle, including Development, Quality Assurance, and System Administration. Strong track record in
creating new business methods within and across organizations, defining technical requirements, as well
as managing people. Recognized as an innovative and team-oriented leader whose interpersonal skills
help motivate individuals to contribute at high performance levels.
Dovetail/Fiserv Aug 2013- Present
Director of Quality Assurance Parsippany NJ
● Lead Quality Assurance (QAE and SDET), Interim Release Management, and Internal Tools
teams
● Created a Best-in-class Quality Culture by using “How Google Test Software” and embedding key
Test Strategies concepts and processes, including SDLC Quality Gates and release certifications
● Reduced client found defects by over 15% per year while functionality and client base grew
● Championed Agile Transformation and lead team to create or integrate agile tools for Continuous
Integration, Backlog Grooming, Sprint Management and Automation
● Improved automation test coverage by building out and introducing new test frameworks
● Increased annual revenues by 2-3 million working directly with Client Senior Management and
Client Quality Assurance teams by finding opportunities to improve the quality and overall
process thru Fiserv Quality Assurance Services
● Used Agile Scrum and Kanban methodologies to manage project and release tasks - Fiserv
typically delivers 20-30 client releases a month and a product release every 6 weeks
Audible.com Dec 2010 – Aug 2013
Director of Quality Assurance Newark, New Jersey
● Increased Quality organization from 12 to 30 FTE/Contractors in order to support expanding
ecommerce strategies for existing and new platforms (Web, Mobile, Tablets, Ingestion,
Services) in the US and international (UK, DE, Australia, France).
● Collaborated and aligned with Amazon teams to create a first class Audible experience on the
Fire HD. This included Patten-pending features such as Immersion Reading©, Whispersync for
Voice©.
● Created, documented and implemented a quality process for the ingestion of EBooks and
Audiobook to create a new technology and feature set for our customers - Immersion Reading ©,
Whispersync for Voice©.
● Setup and implemented automation, performance and test strategy across multiple platforms and
teams.(Web, Services, Mobile, Tablet, APCS)
● Increased revenue by introducing QA best practices to marketing, online sales and email
marketing campaigns with A/B Testing, pixel tracking and feature toggles
● and feature toggle
● Mentored internal technology teams on new processes and tools to improve quality across the
organization including (Branching/Merging, Unit Testing, Buddy Builds, Code Coverage,
Continuous integration, Performance Testing, Automation, and Test Strategies)
Citi March 2010 – Dec 2010

2. VP Senior Test Manager Jersey City, New Jersey
● Responsible for the delivery of quality of all IT projects within 3 critical business programs of 12
million dollars annually.
● Direct multiple testing teams thru a variety of projects, releases with 37 members, and 90% being
offshore.
● Created transparency to business and management by tweaking existing processes, tools,
adding structure and automation.
● Established from scratch metrics for managing daily, weekly status and for project management
and executive teams.
Viewpointe Archive LLC April 2006 – March 2010
Manager - Quality Assurance & Technical Writing Parsippany, New Jersey
● Created a new QA organization by fully staffing up to 21 people, locally as well as offshore, while
introducing new tools and process levels of quality to existing production applications.
● Acted as Account Executive managing all relationships, expectations between Wells Fargo and
Viewpointe from Executive team thru management.
● Lead QA strategies thru the SDLC including test plans, automation, environment and defect
management.
● Reduced test cycles up to 95% by designing and developing in-house automation tools for testing
using java, perl and shell scripts. Team created 3K automated test cases.
● Increased the scope of testing from 10 to 40 production applications, including back-end and
front end applications using C++, java applications, perl and Unix scripts which used Websphere,
DB2, oracle, AIX, On Demand, MQueue and IHS.
● Architected and negotiated QA/Dev and performance environment with IBM using virtualization
saving $500,000.
● Managed multiple outsourced projects by incorporating in-house expertise to deliver production
level applications.
● Administered and created source control process using CVS for all of Viewpointe 40
applications, and all other internal SDLC tools and scripts.
Ameritrade Inc. 2004 - 2006
Manager - Quality Assurance Jersey City, New Jersey
● Managed a staff of 15-18 people from 3 locations (Omaha, Baltimore and Jersey City) by
assigning daily tasks, long-term goals and projects.
● Responsible for quality control for 20-40 projects per quarter.
● Increased usage of Test Direct 8.0 in 3 locations from 15% (mostly used on defects) to 90%
usage on all projects across entire QA department (52 in staff).
● Rebuilt process by designing and implementing metrics programs which include automation,
release, and system and project scorecards.
● Raised morale and improved team’s production defects rate down 25% per quarter for 6 quarters
● Team was responsible for testing client facing applications multiple web applications, streaming
java applets, Quote plant, IVR and mobile devices.
Earlier Positions:
Schering-Plough Project Manager - Quality Assurance
Noosh, Inc. Manager/Lead - Performance Engineering and Automation
France Telecom/ThinkOne Manager - Quality Assurance

3. Pangea Systems/Double Twist System Administrator/Programmer
Wells Fargo System Administrator / Sr. Applications Programmer
Periphonics Programmer- Voice Response Applications
Software: Jenkins, JIRA, Maven, Ant, VM, GIT, Mercurial, Selenium, JIRA, LoadRunner, WinRunner TSL
,C, Perl, SQL, JavaScript, ASP, HTML, Unix shells (C, Bourne, Korn), Java, VRAM, Expect, Pascal, C++,
Visual Basic, Unix, SunOS, Solaris, Irix, AIX, Linux, HP, Windows/DOS, NT, IIS, Clear Case, Perforce,
SourceSafe, CVS, Oracle, Sybase, DB2 MySQL, Weblogic, Websphere, JBoss, Filemaker Pro,
ClearQuest, Quality Center, Track, Pivitol’s Relationship 99, Mysql, PHP, WebSphere MQueue, IIS,
PowerVM, VRML MP4, Rally. Site Catalyst, AWS
Hardware: Multiple Sun and SGI servers, Periphonics IVRUs, VPS/IS, VPS/VAS, VPS, PC, DEC, IBM
P550s
Mobile: iOS (IPad, Iphone, Ipod), Android (Kindle Fire, Samsung and a variety of smartphones),
Windows 7 phone
Education: State University of New York College at Stony Brook - BS Computer Science
Certifications:
QAI Certified Software Tester; HP Mercury Interactive LoadRunner, QuickTest Professional, TestDirector,
WinRunner; Solaris 2.x System Administration and Solaris 2.x Network Administration; Project
Management for IT Professionals by IIL; Microsoft Solution 1516: MSF Principles of Application
Development; Rational’s ClearCase Administration; ClearCase Multisite Administration; Mortgage Broker
License for the State of NJ