The document outlines the CHAMPS2 business transformation method used by Birmingham City Council to enhance service quality and efficiency, achieving over £2 billion in benefits from a £683 million investment over ten years. It details a structured approach to transformation across various phases, focusing on vision, planning, design, and benefits realization. Additionally, it highlights the availability of resources and qualifications related to the CHAMPS2 methodology for global users.

1. Mumtaz Mohammed
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2. Birmingham City Council
Customers
Step-change in service quality
Efficiencies
Improved efficiency
Improved process efficiency
Staff
Increased job satisfaction
Realising more than £2 billion of benefits (£1.574 billion
cashable) over ten years for an investment of £683 million
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3. BCC Business Transformation
Children,
Young
People &
Families
Customer First
Working for the
Future
Excellence in
People Mgmt
Corporate Services
Excellence in
Information Mgmt
ICT
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Adults &
Communities
Housing
Environment

4. CHAMPS2 origins
Birmingham City Council needed a method:
•
To reduce the risk of Business Transformation
•
Common approach & single language
•
Repository of best practice, avoiding re-inventing the wheel
•
Method for business transformation rather than incremental change
•
Change management method in addition to project management
•
Vision led benefits driven approach
•
Method sensitive to public sector
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5. The transformation journey
Vision-led
Strategic
Strategic
Need
Outcome
Benefits-driven
VISION STATEMENT
OUTCOMES
BENEFITS
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•
A broad, aspirational image of the future that an
organisation is aiming to achieve.
•
The result of change and its effect on customers,
employees or efficiency.
•
Measurable improvement resulting from an
Outcome. What difference the change will
make.

6. CHAMPS2: A Common sense approach
‘Why do we want to Transform?’
‘Where do we want to get to?’
‘How are we going to get there?’
‘What will the new solution look like?’
‘Creating the new service/solution and testing’
‘Proving the new service/solution works as designed &
getting the business ready to use it’
‘Embedding and stabilising the new solution’
‘Making sure the Benefits are achieved’
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7. CHAMPS2: A Common sense approach
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8. Phase 0: Transformation Initiation
• Phase 0 makes 'space' for the new change initiative
• Top down approach by leadership
• Core product: Strategic Business Case
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9. Phase 1: Visioning
• Phase 1 describes the future for the business area
• Vision & Future Operating Model
• Core product: Outline Business Case
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10. Phase 2: Shaping and Planning
• Logical design of processes, organisation structure and technology
• Key products and suppliers are selected
• Measurable Benefits are identified
• Core product: Full Business Case
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11. Phase 3: Design
•
Processes, organisation structure and technology designed in detail
• Design Blueprint produced
• Benefits validated and FBC revised
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12. Phase 4: Service Creation & Realisation
•
All components are created/purchased
• 3 levels of testing: unit, system, integration
• Benefits validated
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13. Phase 5: Proving & Transition
•
•
•
•
User Acceptance Testing & Operational Acceptance Testing
Transition – preparing people for change
Going live
Benefits enabled
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14. Phase 6: Stabilisation
•
•
New ways of working embedded in the business
Early Benefits are realised
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15. Phase 7: Benefits Realisation
•
Majority of Benefits are realised in phase 7
• Improvements need to be aligned to Vision and support Benefits
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16. CHAMPS2 structure
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17. Scaling CHAMPS2
Business Transformation programme
Non-transformational programme
Project portfolio
Prototype or
proof of concept
Proof of concept
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18. Quality Management Framework
Phase
Product
Quality
Quality
Plan
Plan
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Product
Product
Quality
Quality
Plan
Plan
Phase
Product
Exit
Quality
Criteria
Plan
Checklist

19. Applying CHAMPS2
4
5
6
Programme
work streams
0
1
2
7
3
4
4
5
5
6
7
Time
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20. Benefits management
• Non–financial benefits - customer satisfaction, reputation
• Financial benefits
– Cashable
- delivering same for less money
– Non-cashable
- delivering more for same money
Identified
Defined value
calculated
Validated
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Refined
definition
and value
Enabled
Solution
is ready
Realised
The
difference is
made

21. Benefits journey
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22. Benefit card
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23. CHAMPS2 gates
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24. Sharing CHAMPS2
• Entire on-line method free to use
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• Around 3000 registered website members from 50 countries
• Part of APMG portfolio of products (alongside Prince2, MSP)
• CHAMPS2 qualification awarded by APMG at:
- Foundation level
- Practitioner level
• Accreditation available for training organisations and consultancies
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25. Find out more…
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• Process guide
• Process map
• e-Learning
Reference manual
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