This document provides an overview of Message Solutions and Services Corporation and their products and services. It discusses their value propositions for customers and partners, leadership team, customers and markets, core products including iProMOH, Conference Bridge 800, SBX, XMU+, and Code Announcer. It also outlines their services including consulting, engineering, training and support.

1. Message Solutions and Services Corporate Presentation

2. Agenda Value Propositions About Interalia Leadership Philosophy Customers and Markets Solutions Core Products Applied Systems Services Questions and Discussion

3. Value Proposition - Customer Interalia can help you provide the right messages at the right time , while improving service and reducing costs. Our systems ensure timely, reliable and consistent transmission of information critical to your customers and the public. With 250,000 installations in over 60 countries, you can rely on Interalia’s proven expertise .

4. Value Proposition - Partner Regular/repeat revenue opportunities Predictable margins Excellent bundling potential to enhance your core products Comprehensive channel partner program Business Referral Program Co-operative marketing funds Recognized and Trusted Company Customer focused

5. About Interalia Over 30+ years experience (Est. 1975) 250,000 customers in over 60 countries ISO 9001:2000 registered RoHS (lead-free) compliant manufacturing In-house design and manufacturing

6. Interalia Offices Calgary Global Headquarters Established 1975 also Manages Canadian Operations United Kingdom Corporate Office Established 1988 Manages EMEA, ASIA/Pacific United States Corporate Office Established 1987 Manages US and Latin America Toronto Regional Office Montreal Regional Office

7. Global Leadership CFO Garth Hunter Sales/Marketing Martin Grace Engineering Werner Deyzel President Bob Cormack Channel Sales John Tatton

8. Regional Leadership Simon Latham EMEA/APAC Tom Peterson North American Mid West Martha Daniels North America South East and CALA Sebastien Di’Meglio North America North East John Kitchen North America West John Tatton Director of Channel Sales David Konopinski UK/Ireland

9. Philosophy Interalia provides: Reliable, high quality products Systems that are easy to manage Solutions that are simple to deploy and operate Fast and seamless integration Customer validated service and support 100+ Customer Testimonials 50+ Customer Profiles

10. Customers and Markets Interalia is all around you! Finance: Retail: Contact Centers: Entertainment:

11. Customers and Markets 250,000 installations in 60 countries Hospitality: Government: Healthcare: Education:

12. Customers and Markets Over 32 years experience Manufacturing: Oil, Gas & Utilities: Transportation:

13. Solutions Contact Centers Information Dissemination Event Notification/Paging Public Safety/Help Points Teleconferencing System Failover Centrex and CO Intercept

14. Core Products iProMOH Conference Bridge 800 SBX XMU+ Code Announcer

15. Product Overview Plug n’ play IP based messaging device that delivers high quality Music and Messaging On-hold Includes Music Ships with 4 minutes pre-loaded fully licensed music Managed via LAN Single site administration Multi site administration

16. 1 output with 1 hour recording time 2 outputs with 3 hours recording time No moving parts to break Accepts any audio file type Product Features

17. Pre-loaded with 4 minutes of globally licensed music 2 nd output channel available for background music and overhead announcements External music feed input to allow fading and mixing with scheduled message broadcasts Single or multi-site admin Customer Value Optional Interalia iCAS Workstation Paging Amplifier Overhead Speakers Background Music / Overhead Announcements Optional Background Music Feed iProMOH Administration Intra net Music On Hold Caller on hold PBX Interalia iproMOH

18. Customer Value Avoids Legal Liabilities Re-broadcast (from Radio or CD) copyrighted songs without a license can lead to fines of up to $20,000 per song Damages may be up to $100,000 if infringement is wilful Infringement on a copyright for commercial or private gain can be fined up to $25,000 and jail time of up to a year, or both Improves Marketing Effectiveness Personalize your message content Deliver a consistent brand image across all sites Avoid playing competitors radio advertisements to on-hold callers

19. Customer Value Reduces Number of Dropped Calls* “ On-average, seven out of ten callers are placed on-hold” “ Callers stay on the line up to 25% longer with on-hold messaging ” “ 34% of callers who hang up will not call back” Other Centralized (multi-site) message administration Pre-scheduled messages play at the exact time you want Easily schedule and change messages * Source: On Hold Music Association http://www.ohma.org/html/surveyresults.html)

20. Product Overview Rapidly communicate and collaborate in urgent or emergency situations Secured teleconferencing for sensitive voice communications Easy to deploy Maintenance free Seamless connection to all major host PBX equipment Rapid return on investment Extremely cost effective compared to hosted service

21. Product Features 8 simultaneous audio ports or channels per unit with FXO connectivity Two Conference Bridge 800s can be linked together for 16 ports Works right out of the box Built-in voice prompting Audio can be output to a recording device Entry/exit tones First caller greeting

22. Customer Value Unlike Hosted Solutions Small one time fixed investment No recurring fees Quick ROI of 3-4 months Ensures secure communications (internal solution) Unlike Built-in Solutions Provides affordable dial-in (meet-me) functionality Conference can be set-up with one email to attendees

23. Customer Value Economical with a quick ROI Dial-in (Meet-me) functionality Simple to deploy Easy to administer/operate Works with all phone systems Supports multiple languages Facilitates communication efficiency Reliable & Maintenance Free No recurring costs Secure

24. Product Overview Affordable platform for: Call processing Audiotex ACD announcements Music/messaging-on-hold Excellent solution for 8 ports or under

25. Product Features Schedule messages in advance Easily record/change messages Up to 1 hour of memory 4 or 8 analog ports 8, 16, 32 or 60 minutes audio Optional MOH with 2 outputs and 1 input FLASH memory

26. Product Features Callers rotate through messages on one port Windows-based GUI Built-in modem & TCP/IP Multi-site admin tools Disaster recovery override Multi-language support Easily change messages from your desktop Interfaces to network redirect services

27. Customer Value Great for small companies needing up to 8 ports for: Processing calls Prompting callers for information Playing a variety of ACD announcements Transferring calls when operators are not available Re-directing callers to ACD queues, IVR ports, voicemail, departments or informational messages Works seamlessly with all major telephone systems Affordable

28. Product Overview Great for small companies needing up to 64 ports for: Call Processing Audiotex ACD announcements Music/messaging-on-hold Dial-by-name functionality Works seamlessly with all major telephone systems Affordable

29. Product Features XMU+ Large : 64 analog channels 48 T1 channels Up to 8 MOH cards (with dual power supply) Up to 8 lines cards Up to six hours memory

30. Customer Value Callers choose extensions Answers/transfers calls Prompts callers for information Notifies callers when agents are unavailable Entertains callers Answers after-hours calls Answers FAQs Delivers info 24x7 Broadcasts emergency messages

31. Customer Value Single solutions with multiple functionality Retains memory even if power fails Announcements can be scheduled in advance Plays a variety of messages on one port Plenty of ports for simple or complex applications Abundant recording time Easy-to-use GUI for message management Plays pre-programmed disaster messages Expands as your needs change

32. Product Overview A paging application Used in a hospital/institution environment to deliver code announcements that indicate particular emergency conditions or situations such as: Code Red (fire emergency) Code Black (bomb threat) etc. Pages can indicate the condition and location/room identifier Comes complete with customized programming to fit individual hospital terminology

33. Product Features Connects to overhead paging system to provide coded announcements Deliver pages with code announcement and the associated room identifier System delivered complete with customized programming

34. Customer Value A paging application is better than a paging system because: Simplified user interface User does not need to learn the paging system Consistent messages All messages spoken in the same professional, clear voice

35. Applied Systems On board passenger information systems Public information dissemination and public safety systems Help points for public places Terminals Campus environments etc. Site and equipment monitoring solutions Audio/visual customer engineering projects

36. Services Consulting Customized Engineering Training Extended Support 24x7 Extended Warranty Contract Manufacturing

37. Questions and Discussions