1. CURRICULUM VITAE
Mick Starmer
(MCMI, BSc Hons (1.1), Lean Sigma Black Belt)
Address: 1A Welbeck Avenue,
Burbage, Leics.
LE10 2JH
Telephone: 0755 767 6612 (mobile)
Nationality: British
Profile
A highly experienced Operations Professional who has Lead Teams both within core Functions and
across Functional boundaries who works well at all levels of the organisation and uses his personality to
influence outcomes. Creates an atmosphere where people are willing to contribute to improving
performance and drives a Team approach to challenge the “status quo”. Very calm and structured in his
approach with tangible evidence of consistently delivering challenging objectives year on year. Works
hard doesn’t waste time and can be relied on to “Find a way” to get the task done. Is very self-critical
which ensures high levels of personal performance are always maintained.
Key experience and skills include;
• Set up own business to provide a comprehensive range of Operational services to manufacturing
industries over the last 2 years. These include: Operations Production Mgt; Black Belt Lean Sigma
Improvements; Production Planning & Control; Quality Mgt; Load & Capacity planning.
• As Head of Operations has been instrumental in delivering challenging delivery plans in a site closure
environment in two key areas of the RR Defence Services Business at Ansty (Helicopters & Fast Jet).
Improved performance in both areas.
• Good communicator who thrives on working with People to improve performance. Led numerous
Kaizens over the years that have delivered tangible benefits.
• Lead Customer Complaint reduction programme for RR Civil Aerospace Aftermarket, which has seen
a 20% year on year reduction over the last 2 years.
• Lead the Quality & Business Improvement organisation within the biggest operational Plant in the
Rolls-Royce Gas Turbine Supply Chain. During the time in role delivered significant improvement in
all key metrics associated with Quality, Improvement & HS&E.
• Leading several projects, within the organisation and with key suppliers, to improve yield, lead time
and quality, managing project plans and dedicated teams to meet objectives whilst being able to think
creatively and strategically.
• Business Improvement in Civil Aerospace Planning & Control with the responsibility for developing
and implementing the improvement strategy for the Function, leading key projects, coaching
improvement professionals to deliver Process Excellence benefit targets.
• Undertaken numerous Quality Assurance audits and taken the Lead Auditor role across different
Aerospace Functions and Processes.
• As a Project Manager delivered significant factory transformation projects that enabled Plant
consolidation to allow Site closure of RR Leavesden & Coventry. All delivered on time and within
budget.
• Responds confidently and enthusiastically to change, being innately adaptable and able to remain
calm and focused when under pressure.

2. Qualifications
Certificate in Operations & Industrial Mgt (NVQ.4)
(I.M Branch Prize for Best Student & Reinshagen Trophy for Best Student)
Diploma in Operations & Industrial Mgt (NVQ.5)
Member of the Chartered Management Institute
BSc (Hons 1.1) in Lean Engineering
(Toyota Prize for Best Student)
Lean Sigma Black Belt
Trained QA Auditor
Career Experience
Starmer Operational Solutions Ltd (April 2015 – Nov 15)
Head of Operations (Self Employed) – RR Defence Services Fast Jet (2015 – 2015)
(50 Employees)
Role
Responsibilities
Head of Operations, leading a cross functional team to deliver the Customer
requirements for the Fast Jet Business at Ansty
- Manage BPD (Q, C, D) process for the Business Unit
- Develop tangible delivery plans and re-deployment aspirations for the Team
- Resolve ongoing material non-conformance issues
- Develop and manage relationship with the Customer
- Manage Teams performance to deliver prioritised business benefits
Starmer Operational Solutions Ltd (March 2013 – April 2015)
Head of Operations (Self Employed) – RR Defence Services Helicopters (2013 – 2015)
(80 Employees)
Role
Responsibilities
Head of Operations, leading a cross functional team to deliver the Customer
requirements for the Helicopter Business at Ansty
- Manage BPD (Q, C, D) process for the Business Unit
- Develop tangible delivery plans and re-deployment aspirations for the Team
- Resolve ongoing material non-conformance issues
- Develop and manage relationship with the Customer
- Manage Teams performance to deliver prioritised business benefits
Head of Business Improvement – RR Civil Aerospace Planning & Control (2012 – 2013)
(350 Employees)
Role
Responsibilities
Functional Head of Business Improvement, leading the improvement strategy for the
business. (Lean Sigma Black Belt)
- Manage BPD process for the Function
- Developing the strategy, executing and communicating the plan for delivering a
sector level picture of Civil Aerospace to identify business issues.
- Leading a programme of improvement workshops focussed on associated business
issues.
- Coaching Improvement professionals to deliver PE benefit targets to the business to
plan.

3. - Managed direct reports performance to deliver prioritised business benefits
Business Improvement Manager – RR Civil Large Engines Planning & Control (2010 – 2012)
(350 Employees)
Role
Responsibilities
- Business Improvement Manager, leading the improvement strategy for the business.
(Lean Sigma Black Belt)
- Implemented more robust governance within Services to enable all planned
improvements to be governed and managed more effectively.
- Instrumental in designing an Improvement organisation to support the whole of Civil
Planning & Control.
- Introduced & deployed the Civil Strategy for focussing quality related issues through
Cost of Non Quality awareness around process failures which delivered circa £11M
benefits.
- Customer Interface for External Quality related issues and Programme Lead for
overall complaint reduction strategy
- Implemented more robust governance within Services to enable all planned
improvements to be governed and managed more effectively.
- Recognised Black Belt leading complex process improvement activities.
- Managed the challenge of delivering the RR Improvement Journey
Quality & Business Improvement Manager – PCF RR Gas Turbine Supply Chain (2007– 2010)
(520 Employees)
Role
Responsibilities
- Quality & Business Improvement Mgr, Leading the Quality, HS&E & Improvement
Strategy
- Implemented an organisation within the Plant that fully supported the company
Quality strategy.
- Introduced robust governance for all Quality, HS&E & Improvement activities.
Responsible for the implementation of processes that enabled the Plant to improve
all Quality assurance measures within the Plant.
- Managed the transition required within the Plant to gain Basics Silver level for all 15
cells during 2009.
- Implemented robust processes & governance to achieve OHSAS 18001 within the
Plant.
Business Improvement Manager – PCF Plant RR Gas Turbine Supply Chain (2005 – 2007)
(520 Employees)
Role
Responsibilities
- Business Improvement Mgr, leading the Improvement Strategy
- Implemented an organisation within the Plant that fully supported the improvement
strategy for the Plant.
- Introduced robust BPD processes & governance that enabled prioritisation of
activities across functional boundaries.
- Introduced clearly defined accountabilities within the team that contributed to the
company’s improvement strategy.
- Implemented visual communications that simplified the data requirements of the
Plant team.

4. Business Imp’ Manager – Turbines Systems HQ Derby Rolls-Royce plc (2003 – 2005)
(2000 Employees)
Role
Responsibilities
- Single Point of Contact for Turbines on the Rolls-Royce Production System and
Business Improvement Manager for Domestic & Joint Venture Plants.
- Interface and support between the RRPS Core Team and Turbine Systems
business.
- Provide coaching to the Line Operations to ensure adherence to the principles of the
RRPS.
- Implementation of a Visual Control system in the Precision Casting Facility at Derby.
- Embed and facilitate the Goal Deployment Process across Turbine Systems.
- Provide Business Improvement Mgt support to Ross Ceramics, Turbine Surface
Technologies (TSTL) & 2 Shop.
- Provide support across Turbines on Lean Principles as and when required.
- Lead a number of SWIP (Kaizen) improvement workshops across the Business.
Business Improvement Mgr – (Turbines Systems Ansty) Rolls-Royce plc
SAP/ERP Implementation Mgr – (Turbine Systems Ansty) Rolls-Royce plc
Cell Leader Static Components – (A,R&O) Rolls-Royce plc
RB199 Business Supervisor – (A,R&O) Rolls-Royce plc
Better Performance Faster Core Team Member - Rolls-Royce plc
Group Leader Administration & Systems - Rolls-Royce plc
Plant Services Engineer (System Re-Engineering) – Rolls Royce plc
Systems Engineer - Rolls-Royce plc
Project Engineer - Rolls-Royce plc
Maintenance Technician - Rolls-Royce plc
References –
Rob Neale, General Manager Rolls Royce Nuclear (Tel:- 07968767264)
John Elliott, Managing Director Defence Service Ansty (Tel:- 07870242665)
Steve Davison, Quality Director Rolls-Royce Civil Aerospace (Tel:- 07973485760)
Craig Smith, P&C Exec - Product Introduction, SC Ops (Tel:- 07968767132)
Mark Thompson RR Process Excellence Executive (Tel:- 07968906614)
Suzanne Hill Director & Quality Executive, Assured Quality Improvements Limited (Tel:- 07739706502)