The document summarizes the agenda and discussions from a management review meeting at Alghanim International General Trading & Contracting Co. The meeting covered a range of topics required by the company's quality management system including: reviewing actions from the previous meeting, internal and external issues, quality policies, customer and supplier feedback, process and product conformity, compliance obligations, audit results, resource adequacy, risks and opportunities, emergency drills, and areas for improvement. Key discussion points included customer complaints, nonconformities across projects, supplier performance, and strengthening centralized document management and contractor qualification.

1. The new normal Safe Behaviors
We must keep on protecting each other

2. Alghanim International General Trading & Contracting Co. W.L.L.
- Oil & Gas Division
‘Management Review Meeting – XVI (16th)’
Wednesday, 02-December-2020 @ 13:00 Hrs. at Conference Room

3. The subject MRM is a requirement of ISO 9001:2015 Clause
9.3 and AIGTCC Corporate Procedure QA-106 Rev 03.
Alghanim International General Trading & Contracting Co.
W.L.L.
- Oil & Gas Division

4. 17) AREAS TO FURTHER STRENGTHEN
12) THE PERFORMANCE OF EXTERNAL PROVIDERS
15) THE EFFECTIVENESS OF THE ACTIONS TAKEN TO ADDRESS RISKS AND OPPORTUNITIES
16) THE RESULTS OF EMERGENCY DRILLS AND RECOMMENDATIONS FOR IMPROVEMENT.
14) RELEVANT COMMUNICATIONS FROM INTERESTED PARTIES, INCLUDING COMPLAINTS
13) THE ADEQUACY OF RESOURCES
11) RESULTS OF AUDIT
10) FULFILLMENT OF ORGANIZATIONAL COMPLIANCE OBLIGATIONS
9) MONITORING AND MEASUREMENT RESULTS
1) REVIEW OF MOM OF PREVIOUS MRM
2) EXTERNAL AND INTERNAL ISSUES RELEVANT TO THE QMS
7) PROCESS PERFORMANCE AND PRODUCT/SERVICE CONFORMITY
4) THE NEEDS AND EXPECTATIONS OF INTERESTED PARTIES, INCLUDING COMPLIANCE OBLIGATIONS
3) STATEMENTS OF QMS POLICIES
6) CUSTOMER & EXTERNAL PROVIDERS SATISFACTION AND FEEDBACK FROM RELEVANT INTERESTED
PARTIES
5) CHANGES IN LEGISLATION, COMPETITIVE PRACTICES OR TECHNOLOGICAL INNOVATIONS
8) NONCONFORMITIES AND IMPROVEMENT ACTIONS
MANAGEMENT REVIEW MEETING – 16 ‘AGENDA’

5. 1) REVIEW OF MOM OF PREVIOUS MRM
Core Pending Issue of Previous MRM
SL NO. Pending Item
Target
Date
Responsibility
01
Revised ‘Authorization Matrix’ (Procurement and Subcontract)
need to be concluded by Top Management.
02 ‘Quality Policy’ & ‘Quality Objectives’ need to be revised.
03
Company (Corporate and Operational) procedures need to be made
available on intranet to be accessed by Ahmadi Office and all the
project site.
04
‘Customer Complaints’ need to be identified by Project Director /
Project Manager.
05
A Schedule for Training and Development programs for employees
need to be developed and implemented in consultation with HR.
06
All OFIs for department and projects need to be implemented by
respective department and project managers.
07
‘Business Risks and Opportunities Register’ need be updated in
consultation with departments and projects.
08
‘Asset Management Procedure (OP 212)’ need to revised and
implemented.

6. 2) EXTERNAL AND INTERNAL ISSUES RELEVANT TO THE QMS
External
• Government regulations and changes in legislation, requirement of regulatory and statutory bodies.
• Competition/Competitor Strategies.
• Changes in technology i.e. change in the mode of delivery pertaining to customer requirements.
Internal (In the following slides)
• Overall performance of the organization.
• Resource factors such as infrastructure , environment for the operation of the processes, organizational
knowledge.
• Human aspects such as competence of persons, organizational behavior and culture.
• Operational factors such as process or production and service provision capabilities, performance of the
quality management system, monitoring customer satisfaction.
• Factors in the governance of the organization, such as rules and procedures for decision making or
organizational structure.

7. Quality Policy
3) STATEMENTS OF QMS POLICIES

8. 4) THE NEEDS AND EXPECTATIONS OF INTERESTED PARTIES, INCLUDING
COMPLIANCE OBLIGATIONS
External Interested Parties Needs and Expectations
Government
Regulatory / Statutory Bodies
Local Authority
Compliance to regulatory requirements.
Reporting on compliance fulfillment.
Cooperation on policies.
Customers
Fulfillment of contractual obligations.
Timely project delivery.
Quality Excellence.
Society
Involvement and execution of CSR activities, Reduction in environmental
pollution.
Note : Our honorable chairman and group has contributed a lot to the society.
Competitors Agreement on mutually beneficial ventures/collaborations.
Service Providers
Supplier/Vendors
On time payment.
Clarification on technical queries.
Clear communication on contract/purchase order requirements.
Certification bodies Effective implementation of standard requirements.
Support during audit.
Internal Interested Parties Needs and Expectations
Owners/shareholders
Assured profitability, return on investment and growth in market value of
organization.
Employees
Good work environment, fair recognition & compensation with appropriate
training & shared values.
Joint Ventures / Group
Companies
Beneficial relationships.

9. 5) CHANGES IN LEGISLATION, COMPETITIVE PRACTICES OR
TECHNOLOGICAL INNOVATIONS
Legislation Competitive Practices Technological Innovations
No significant changes.
• Digitization of Organizational
procedures.
• Development Of Training
Modules.
• Establishment of NDT section
• Accreditation as NIICAP
Contractor (NACE International
Institute Contractor Accreditation
Program AS-1).
Note: KOC is likely to implement
as a requirements for
‘Coating Company’.
No significant changes.

10. 6) CUSTOMER AND EXTERNAL PROVIDERS SATISFACTION AND
FEEDBACK FROM RELEVANT INTERESTED PARTIES
Customer Feedback received during the period of Oct 2019 to Oct 2020.
#
Contract / Project
Ref
Contract Name Client
Customer Feedback
received date
1 17051670
Water Management at GC’s 3, 4, 7 & 21 in SK
Area.
KOC 03-March-2020
2 15052373
Construction of Remote Header Manifold and
Associated Works in S & EK Areas.
KOC 05-September-2020
3 19053542
KOC Specialized Technical Services for Support
Services Group (S&EK).
KOC 20-September-2020
4
15051200 &
19053618
Provision of Personnel to Commercial Support
Group.
KOC 22-September-2020
5 1201684
KOC Feed Pipelines for New Refinery Project
(4084).
KOC/
SAIPEM
07-October-2020
6
1126984 &
1200304
Mechanical package IB related to KIPIC Al-Zour
Refinery Project-EPC Package #4
& Package #3.
KIPIC/
SAIPEM
26-October-2020

11. 7) PROCESS PERFORMANCE AND PRODUCT/SERVICE CONFORMITY
8.1. AIGTCC Quality Objectives
8.2. KPI & Quantification
8.2.1 Administration Department
8.2.2 Central Store
8.2.3 Quality Assurance / Quality Control
8.2.4 Tendering & Proposal
8.2.5 Procurement
8.2.6 IT& MIS
8.2.7 Contracts
8.2.8 Project Objectives
8.2.9 Cost Control

12. 8) NONCONFORMITIES AND IMPROVEMENT ACTIONS
Nonconformity Status of Projects (From OCT 2019 To OCT 2020)
Point no. 12
#
Contract /
Project
Ref
Contract Name Client
NCR issued thru
Internal Audit
NCR issued by
Client
1 1201684
KOC Feed Pipelines for New
Refinery Project.
KOC/
SAIPEM
09
(03 NCRs is open,
06 NCRs is Closed)
27
(11 NCRs is open,
16 NCRs is
Closed)
2 17051670
Water Management at GC’s 3,
4, 7 & 21 in SK Area.
KOC 00 02
3
1126984 &
1200304
Mechanical package IB related
to KIPIC Al-Zour Refinery
Project-EPC Package #4
& Package #3.
KIPIC/
SAIPEM
00
31
(04 NCRs is open,
27 NCRs is
Closed)

13. 9) MONITORING AND MEASUREMENT RESULTS
Welding Performance Project Wise
#
Contract /
Project Ref
Contract Name Client
Overall Weld Radiography
Repair Rate
1 15052373
Construction of Remote Header Manifold
and Associated Works in S & EK Areas.
KOC
Pipeline - 1.1 6%
Piping - 2.73 %
2 17051670
Water Management at GCs 3,4,7& 21 in
SK Area.
KOC 3.56%
3 1201684
KOC Feed Pipelines for New Refinery
Project.
KOC/
SAIPEM
4.74%
4
1126984 &
1200304
Mechanical package IB related to KIPIC
Al-Zour Refinery Project-EPC Package #4
& Package #3.
KOC/
SAIPEM
Pkg 1B – 1.7%
Pkg 3 – 1.3%

14. 10) FULFILLMENT OF ORGANIZATIONAL COMPLIANCE OBLIGATIONS
Organizational Compliance Obligations
Attainment of ISO 9001:2015 Certification Achieved Implemented
Attainment of ISO 14001:2015 Certification Achieved Implemented
Attainment of ISO 45001:2018 Certification Under Process

15. 11) RESULTS OF AUDIT
11.1. Total No. of OFIs in Department Audits for year Oct 2019 – Oct 2020: 12.
11.2. Total No. of OFIs in Project Audits for the year Oct 2019 – Oct 2020: 74.
For NCRs, refer point no. 08

16. 12) THE PERFORMANCE OF EXTERNAL PROVIDERS
Total 05 Audits were conducted for Subcontractor's for the year OCT 2019 to
OCT 2020.
• Total no. of OFIs – 36.

17. 13) THE ADEQUACY OF RESOURCES
Resources Adequacy
Manpower Adequate
List of Auditors
Adequate (further Internal Auditors certification shall
be conducted).
Machinery / Equipment / Instrument Adequate
Codes & Standards Adequate & Updated.
Infrastructure (for improved Work Environment/IT) Moderate
Welding Procedure Specification List Adequate
Project QA/QC Data Back Up Ongoing
QMS procedures and formats List Adequate
Project procedures Ongoing as per Client requirement.

18. 14) RELEVANT COMMUNICATIONS FROM INTERESTED PARTIES, INCLUDING
COMPLAINTS
• Communicating with Third Party Inspection Agencies & Vendors for outside
inspection.
• Communication with relevant Clients of each project and resolving quality related
issues.
• Client concerns are well communicated with project team.

19. 15) THE EFFECTIVENESS OF THE ACTIONS TAKEN TO ADDRESS RISKS
AND OPPORTUNITIES
Business Risks And Opportunities Register

20. 16) THE RESULTS OF EMERGENCY DRILLS AND RECOMMENDATIONS FOR
IMPROVEMENT
16.1. Project Feedpipeline (4084)
16.2. Project RHM (4078)
16.3. Project NRP Mechanical Package (4080)
16.4. Project Water Management (4082)

21. 17) AREAS TO FURTHER STRENGTHEN
1) Focus on centralization of QA/QC data & technical documents (Procedures, ITP etc).
2) Implementation of client QA/QC specification to Vendors / Subcontractors.
3) To consider establishment of NDT division & Mechanical Testing Laboratory.
4) Data Management and Backup directly by IT section.
5) To initiate Quality recognition of project for Quality excellence. (Less No. of
Concession Request, Non Conformity Reports from Client, Rejection of Inspection
Notification from Client. Quality of Vendor documents, Customer feedback from
Client).
6) Workmen training on specialized construction processes.
8) Initiation for Accreditation as NIICAP Contractor (NACE International Institute
Contractor Accreditation Program AS-1).
Note: KOC is likely to implement as a requirements for ‘Coating Company’.

22. “None of us is as smart as all
of us, together we make it
happen.”
Theme of this MRM is concluded with

23. Sincere thanks to management,
executive committee and every one
for their continuous support.

24. 1
2
4
3
Back to
Slide
Quality Objectives need
to be revised

25. 1
Completion of Projects as per schedule.
#
Contract / Project
Ref
Contract Name Client Start Date
Finish
Date
Forecast/Actual
Finish Date
Remarks*
1 17051670
Water Management at GCs
3,4,7&21 in SK Area.
KOC
28-May-
2017
22-Sep-
2021
22-Sep-2021
Ongoing
Project
2 OG/TR/ISCO/4087
Civil Works for Water
Management At GC’s 6 & 11
in S&EK Area.
KOC/
ISCO
06-May-
2018
16-Dec-
2019
31-Mar-21
Ongoing
Project
3 1201684
KOC Feed Pipelines for New
Refinery Project.
KOC/
SAIPEM
11-Dec-
2017
31-Aug-
2020
30-Jul-2021
Ongoing
Project
4 15052373
Construction of Remote Header
Manifold and Associated Works
in S & EK Areas.
KOC
10-July-
2016
09-July-
2021
Ongoing
Project
5
1126984
(NRP-4080)
Mechanical Package 1B related
to KIPIC Al-Zour Refinery
Project EPC Package #0059.
KIPIC/
SAIPEM
1-Jun-
2017
30-Jun-
2021
30-Jun-2021
Schedule
approved
6
1200304
(NRP-4080)
Mechanical Package 3 related
to KIPIC Al-Zour Refinery
Project EPC Package #0059.
KIPIC/
SAIPEM
1-Oct-
2019
30-May-
2020
30-Mar-2021
Schedule
approval
with Client.
Back to
Slide

26. 2
CONTINUALLY IMPROVE CUSTOMER SATISFACTION BASED ON CUSTOMER
FEEDBACK.
 Customer Feedback Survey Report, QF-805 & QF-1015’ formats are utilized to
receive the Customer feedback.
Back to
Slide
#
Contract / Project
Ref
Contract Name Client
Customer Feedback
received date
1 17051670
Water Management at GC’s 3, 4, 7 & 21 in SK
Area.
KOC 03-March-2020
2 15052373
Construction of Remote Header Manifold and
Associated Works in S & EK Areas.
KOC 05-September-2020
3 19053542
KOC Specialized Technical Services for Support
Services Group (S&EK).
KOC 20-September-2020
4
15051200 &
19053618
Provision of Personnel to Commercial Support
Group.
KOC 22-September-2020
5 1201684
KOC Feed Pipelines for New Refinery Project
(4084).
KOC/
SAIPEM
07-October-2020
6
1126984 &
1200304
Mechanical package IB related to KIPIC Al-Zour
Refinery Project-EPC Package #4
&Package #3.
KIPIC/
SAIPEM
26-October-2020

27. 3
CONTINUOUSLY IMPROVE PRODUCT QUALITY AND PROCESS
EFFICIENCY THROUGH TRAINING AND DEVELOPMENT PROGRAMS FOR
EMPLOYEES
 QMS Trainings / Awareness Programs to continue to cover new employees &
new projects.
Back to
Slide

28. 4
REDUCE NON CONFORMANCES RESULTING FORM INTERNAL AND
EXTERNAL AUDITS
Back to
Slide
Point no. 09
NCR Status - Internal
Year Department Project
OCT 2019 - OCT 2020 00
KOC Feed Pipelines for New Refinery Project ‘4084’.
(09) – 03 NCRs is open, 06 NCRs is closed.
NCR Status - External
Year Department Project
OCT 2019- OCT 2020 00
KOC Feed Pipelines for New Refinery Project ‘4084’.
(27) – 11 NCRs is open, 16 NCRs is closed.
Water Management at GCs 3,4,7&21 in SK Area ‘4082’.
(02) – 01 NCR is open.
Mechanical package IB related to KIPIC Al-Zour Refinery
Project-EPC Package #4 & Package #3 ‘4080’.
(31) – 04 NCRs is open, 27 NCRs is closed.