The document outlines Singapore's e-government initiatives and achievements, highlighting the country's strategic ICT plans that aim to enhance citizen services and integrate technology within the public sector. It emphasizes Singapore's international recognition in e-government rankings and its status as a leading global hub for infocomm development. The Singapore E-Government Leadership Centre plays a pivotal role in providing education, research, and advisory services in this domain.

1. Singapore eGov Programme
QITCOM, 25 May 2011
Joseph Teo
Centre Director Transform
Singapore eGovernment Leadership Centre Lead
Inspire
National University of Singapore
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2. About Singapore
■ Land Area : 710 sq km
■ Population : 5.3 m (3.6 m citizens and residents)
■ GDP : S$257 billion (~US$171 billion)
■ GDP Per Capita : S$53,192 (~US$35,461)
■ Government Agencies : 15 Ministries, 66 Statutory Boards
■ Public Sector Officers : 126,000
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(Source : Singapore Department of Statistics http://www.singstat.gov.sg/ dated Mar 2009)
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3. Six National Strategic ICT Plans
Leveraging Infocomm for Innovation,
Integration and Internationalisation
Unleashing potential of Infocomm to create
new values, realise possibilities & enrich lives
Developing Singapore as global Infocomm
Capital, e-Economy and e-Society
Transforming Singapore into an Intelligent
Island
Extending government systems to private
sector e.g. TradeNet, MediNet, LawNet
Civil Service Computerisation Programme
Developing IT industry & IT manpower
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4. Government-To-Citizen Services (G2C) - eCitizen
Grouping of G2C services Transform
Lead
Inspire
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5. Government-To-Business Services (G2B) -
EnterpriseOne
Transform
Grouping of G2B services Lead
Inspire
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6. Transform
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Lead
Maintenance
and Operations
Inspire
Industry
Implementation
Project Management
Skills for Developing eGovernment
Manpower
Procurement
eGL Core Competencies
Requirements, E
nterprise
Architecture
CSCP
Business Process
Re-engineering
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Masterplanning
Leadership and
Vision
Development

7. SINGAPORE’S NATIONAL INFOCOMM COMPETENCY FRAMEWORK
ICT Sectors
Software & Network & Tele- IT Services Emerging
Digital Media
Applications Communication communications Technologies
Occupational
Groups • Telco • Games • Systems • Grid
Systems Devt Integration
Design • RFID
• Animation • Infrastructure
OCCUPATIONAL • Telco Support • Cloud
LEVELS Systems
+ Mgmt • Business
BUSINESS Process
DOMAIN Outsourcing
 Financial Mgmt
Services
 Tourism & • Database
Hospitality Management
 Retail
 Healthcare &
Biomedical Horizontal Occupational Groups that exist in all ICT sectors at all levels
Sciences
 Government  CIOs, CTOs & IT Managers
Services
 Infocomm Sales & Marketing
 Manufacturing
 Infocomm Quality Assurance
 Logistics
 Education &  Consulting
Learning  Project Management
 Infocomm Security
 Infocomm Education & Training
 Infocomm Research & Development Transform
 Technical Writing Lead
Inspire
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8. General Literacy and accessibility
■ Internet access to Government websites
■ Personalised help by CitizenConnect officers to search for Government
information and transact with Government online
■ Near their homes/workplaces
■ No charge
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9. One Key Takeaway
eGovernment is
less about the technology and
more about the people
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(Source : Singapore Department of Statistics http://www.singstat.gov.sg/ dated Mar 2009)
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10. Thank you
Singapore e-Government Leadership Centre
National University of Singapore
25 Heng Mui Keng Terrace
ISS Building Level 4
Singapore 119615
Tel : (65) 6516 1156
Fax : (65) 6778 2571 Transform
URL : www.egl.sg Lead
Inspire
Email : enquiries@egl.sg
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11. International Recognition for our e-Government efforts
• Waseda University International ranking on e-Government
– Ranked 1st in 2009
– Ranked 2nd in 2008, 2007
– Ranked 3rd in 2006, 2005
• Accenture e-Government Report
– Ranked 1st in 2007
– Consistently ranked amongst top 3 e-Governments (2000-2005)
• e-Government Study by Brown University
– Second (2007,2005,2004)
– Third (2006)
• UN’s 2005 e-Government Readiness Report
– 7th for e-Government Readiness
– 2nd for e-Government Participation
• Award-winning e-Government Solutions
– UN Public Service Award (2005, 2006, 2007)
– Intelligent Enterprise Asia Awards (2004)
– Stockholm Challenge Award (2002, 2004) Transform
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12. Singapore is ranked as the easiest place to do business
by World Bank
Economy
Overall Rank
Business
Starting a
Permit
Construction
Dealing with
Workers
Employing
Property
Registering
Getting Credit
Investors
Protecting
Paying Taxes
Borders
Across
Trading
Contracts
Enforcing
Business
Closing a
Singapore 1 4 2 1 16 4 2 5 1 13 2
New Zealand 2 1 5 15 3 4 1 9 26 10 17
Hong Kong 3 18 1 6 75 4 3 3 2 3 13
United States 4 8 25 1 12 4 5 61 18 8 15
United
Kingdom 5 16 16 35 23 2 10 16 16 23 9
Denmark 6 28 10 9 47 15 27 13 6 28 7
Ireland 7 9 30 27 79 15 5 6 21 37 6
Canada 8 2 29 17 35 30 5 28 38 58 4
Australia 9 3 62 1 34 4 57 47 27 16 14
Norway 10 35 65 114 8 43 20 17 9 4 3
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Source: World Bank “Doing Business 2010”
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13. eGL is supported by its 3 key stakeholders
Stakeholders of eGL
■ Singapore’s regulator and promoter of
the ICT industry
■ CIO to Singapore Government
■ website: www.ida.gov.sg
■ A provider of quality e-
■ Institute under the National University of
Government education,
Singapore specializing in broad-based
research and consulting
advanced professional education in
■ Established on 1 August
Information Technology
2006, as part of
■ website: www.iss.nus.edu.sg
Singapore’s iN2015
masterplan to keep
■ Graduate school under the National Singapore on the cutting
University of Singapore with the mission edge of e-Government
to educate and train the next generation Leadership
of Asian policy-makers and leaders ■ website: www.egl.sg
■ website: www.lkyspp.nus.edu.sg
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14. Our Charter
A not-for-profit organisation which aims to facilitate the
adoption of ICT by governments through:
a) Providing public-sector eGovernment leadership education;
b) Conducting research and providing thought leadership on the use of
ICT for the development and implementation of public policies; and
c) Providing advisory services on e-Government, ICT governance and
ICT Management for public and public related services.
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