The document provides a summary of Mohammed Nousseir's professional experience and qualifications. It outlines over 7 years of experience in IT-related jobs, including positions providing technical support for networks and customers at various companies in Egypt and the UAE from 2008 to the present. Key skills include systems administration, Microsoft and Linux operating systems, virtualization, accounting software, and social media/web platforms.

1. I am an enthusiastic, hands-on IT professional with more than 7 years’ experience in Jobs related to IT
Field, I enjoy closely following the latest changes in technology and apply this to my duties wherever
relevant
Mohammed Nousseir
12AbuGabalst, from Al Arish,Haram,Giza
Mobile: 0106-038-0166
E-Mail:Mohammed.Nussier@Gmail.com
Linkedin: https://eg.linkedin.com/in/mohammed-nousseir-457080ab
Personal Skills
o Business oriented: practical, precise and systematic.
o Personable: honest, inviting and genuine with customers and clients.
o Self-motivated: dependable, hard-working and goal-oriented.
o Cooperative: team player, takes directions, works for the greater good.
Personal Data
Name Mohammed Sayed Hussein Nousseir
Date of birth 16/11/1985
Military State Postponed
Bachelor BAC of Information System
Academy EL Gezera academy
Year of Gradation 2010

2. Skills Summary
Skill Tools
System Administrator  DFS - Active Directory – Group Policy –
Internet Security and Acceleration 2006 –
(CompTIA A+ - CompTIA N+ - CompTIA
Linux+ - Ubunu)
Microsoft Office Suit  Word - Excel –PowerPoint - Outlook
Operating System  Microsoft Windows ) XP - 7 – 8 – 10 )
 Microsoft Windows Server (2003 – 2008 -
2012)
 Linux Ubuntu
 Linux Fedora
Virtualizing VMware Work Station – VMWare VSphere
Accounting Software
Social Media and Web
Quick Books – SMACC
Word Press – Facebook Ads –Facebook Page
Management - Photoshop CS4
Courses
Comptia A+ / N+ / Linux +
Microsoft Microsoft certified System Engineer 2003
Microsoft certified System Engineer 2008
ISA 2006
Microsoft certified System Engineer 2012
Web Word Press

3. Professional Experience
October 2014 – Present Account Advisor – Etisalat UAE
Raya Contact Center - RCC o Identify customer’s Technical Issue and use the
system to solve it
o Supporting deferent network Types (Gpon –
Copper - WIMax )
o Supporting all customer’s Inquires (internet –
landline – IPTV)
o Deal with the Virtual System (Citrix )
Jan 2012 – February 2013 CSR Technical Support – TE-Data
Xceed Call Center o Identify customer’s Technical Issue and use the
system to solve it
o Reporting all the troubleshooting steps in the
CRM System
Jan 2011 – November 2012 Outdoor Technical Support
Code Times o Implementing and Maintaining Small and
medium Networks in Deferent Locations
June 2008 – September 2010 Outdoor Technical Support
Sharm Print - Sharm El Sheikh o Implementing and Maintaining Small and medium
Networks in Deferent Locations
o Install and maintain operating systems and
Required software and
February 2013 – September
2014
Floor Assist– TE-Data
Xceed Call Center o helping Colleges to find the required
information in the system to solve customers’
problem
o Reporting the inquiries Data to find the most
dropped Points to make fast Briefings in it