1. MOHAMMAD FIROZ
#43/1,1st Floor, 2ndMain, 1st cross,
OppMaruthi Layout Park,
BTM Layout 1st Stage,
Bangalore-560029
Mob. No.+91 74114 81146 Email:firozh46@gmail.com
Career Summary:
 Total 3+ years of experience in INFRASTRUCTURE MANAGEMENT
 Working as L2 support engineer SCCM administrator for the deployment management
and Windows servers.
Working Experience (Summary)
Duration Organization Designation
1. November 2011 – till date. MindTree Pvt. Ltd. Engineer
Work Experience (Detailed)
Organization: Mind Tree Limited, Bangalore
Duration : November 2011– till date
Designation: IMS-Engineer
Client: KPN (A Netherland Company)
Role: Wintel L2 Administrator.
KPN is a Telecommunication company in Netherlands who providing server and
Application supports to over all 90 companies in Netherlands. Mindtree is providing 1st
and 2nd level support(24/7) for all the environment (Windows, Unix, Linux, I series,
AS,SAP,SQL and Oracle) and KPN is providing 3rd line supports.
Job Responsibilities:
 Microsoft System Center Configuration Manager (SCCM) 2007 and SCCM 2012
deployment on various environments.
 Pre-announcement of the Microsoft security patch released to the customers.
 Analysis and testing the released patches.

2.  Managed systems configuration and maintenance, problem troubleshooting,
system and program security, applications and program management, planning and
directing upgrades, and testing operations to ensure optimum system functionality.
 Microsoft SCCM package creation and task sequence advertisements.
 SCCM manifest creations and imports of variables.
 Deploying the updates through SCCM to the servers and workstations.
 Maintain current Configuration Manager infrastructure and identify improvement
opportunities.
 Troubleshoot infrastructure and client health issues.
 Installation & configuration of new and existing sites.
 Reporting on server, client and infrastructure health.
 Evaluating current procedures and processes for accomplishing department
objectives and continuously developing and implementing improved practices.
 Follow change control processes, document and communicate changes.
 Approving Patches from WSUS
 Responsible for creation of evaluation report for servers and client reports for
workstations.
 Provide 3rd level support on all existing SCCM Servers and including Client
issues
 Provide documentation for ongoing support of SCCM environment.
 Provide Technical Diagrams and layouts.
 Creating and Managing the domain user account.
 Responsible for proper escalation, communications, and management of
production system problems.
 Incident management/ticket handling related to infrastructure, client and server
health.
 Windows Server 2003, 2008 R2 installation, deployments, troubleshooting and
automation.
 Monitor ticketing system for new tickets and work-items. Update existing tickets.
Maintain hardware inventory control in ticketing system.
 Handling the Server intake (Post Installation) and decommission.
 Handling all Schedule activity by weekly and month wise.
 Controlled Reboot of Server for hardware repair / replace
 Creating, disabling and deleting the users, group and OUs in AD.
 Coordinating with 3rd line supports and solving the critical issues.
Domain Knowledge
 Windows 2008 R2 Servers
 Active Directory
 Group Policy Management
 DHCP And DNS
 WSUS and AntiVirus

3.  Programming Languages: MySQL, Oracle DBA 11g, C, C++.
 Operating System : Windows server 2003, Windows server 2008 R2, Windows
Xp, Citrix XenApp 6.5
 TSM Backup
 iCCSA (iCalibrator Certified System Administrator ) as Linux System Administrator
 IBM certified software testing training named RFT.
 ITIL V3 certified.
 Oracle certified on MySQL 5
 Microsoft SCCM 2012 certified.
 Bachelor of Technology “BE” (Information Technology) from East West institute of
Technology Bangalore, Karnataka with 62.51%.
 Higher Secondary School (H.S.S) from Mrs K.M.P.M. Inter collage, Jharkhand with 66.6%.
 SSLC from Kerala Public School Jharkhand with 67.40%.

 Won Team Spot award in Mindtree Pvt ltd.
 Won first place in 400 m race at School level.
 Won first place in One Act Play at School Level and State Level.
Date of Birth : 20/12/1988
Marital Status : Single
Languages Known : English, Hindi
Hobbies : Playing cricket & listening music
Current address : #43/1, 1st Floor, 2nd Main, 1st Cross,
Opp Maruthi Layout Park,
BTM Layout 1st,
Bangalore- 560029.
I declare that the above information is correct to best of my knowledge. I take complete
responsibility if any of the information is found to be incorrect.
Mohammad Firoz
Technical Skills
Certification
Education Qualification
Achievements
Personal Details
Declaration