The document discusses a diversity management project proposal for a course. It outlines a diversity problem at Bank of America related to its lack of mobile banking options compared to competitors. The outline proposes developing a mobile banking platform through partnering with a mobile company to provide a mobile app. This would help address increased competition and the potential for losing employees. Failure to adopt the solution could result in job losses as the bank loses customers and market share to other banks with more developed mobile services.

1. MODULE 1 COURSE PROJECT1
MODULE 1 COURSE PROJECT2
Module 1 Course Project
Linsey Mendoza
Rasmussen College
Author Note
This assignment is being submitted on February 20th, 2016 for
Michael Heard’s B440/GEB4220 Section 05 Managing a
Diverse Workforce course.
Module 01 Diversity Management Project - Topic Selection and
Purpose Statement
4.50%
83.00 %
B
Overall you did a good job on this. As you develop this project,
you need to shift your focus away from diversifying the
business to identifying a diversity problem with the workforce.

2. This project is about identifying and correcting a problem with
diversity such as underrepresentation of women, minorities, etc.
rather than business plan strategy. Additional feedback is
attached for your review. Use this week's outline to shift your
focus. Perhaps BofA has a diversity problem within its
workforce you can write about.
Overview of the organization
The organization that I will focus on will be Bank of America
that has diverse services that range from giving loans to its
customers, receiving deposits, offering financial services, credit
facilities and acting as a platform for buying and selling of
shares. The bank over the years has been able to thrive and
achieve most of its set objectives which are not the case now
because there is the need to be more diverse in mobile banking
because the method has been embraced by most of the banks.
The competition in the market is stiff and thus the Bank of
America must out more effort in ensuring that it takes into
account apt measures that are going to make it still hold its
position in the market. The bank has at least 150,000 competent
employees who risk losing their jobs if the issue is not looked
into with the urgency that it deserves.The decision-making
Process
The problem that is relating to diversity is the issue of
increased competition in the market that is stirred by mobile
banking that the organization has not adopted yet. The
organization also has the risk of losing its employees to other
well-developed rivals in the market. The alternatives that are in
place are that the bank can employ at least 250 Information
technologists who can help to develop mobile banking for the
company. The other choice could be to open more branches all
over the country that will be closer to the customers. The last
alternative could be to reach out to a communication network
organization or a mobile company, that is the most competitive
and alias with them to offer the mobile services through their
network so that the customers do not have to acquire another
sim card for the banking services. Ethical principles will be

3. taken into consideration, regarding confidential information of
the customers (Ford & Richardson, 2013).
The first alternative on employing of IT professionals is
applicable but it will be expensive in the end for the
organization will have to incur costs on paying for their labor
and also for maintenance and repair of the systems that the
Bank of America operates in the mobile phones. The second
alternative that is the opening of more branches of the bank is a
good option, but it will be time-consuming to identify the most
appropriate place to locate the banks and the costs that will be
associated with opening the various banks (Minton et al. 2014).
More employees have to be employed to run the new branches
and thus more costs will be incurred by the organization that
will be so strenuous to the management. The last option will
call for an alliance with a mobile operating organization that
will incorporate the mobile banking services in its operations
and thus the customers will be able to deposit or withdraw their
money any place and at any time. The best choice could be to
have talks with the communication network.
To be able to be more competitive in banking services, then the
imperial bank has to invest its funds in mobile banking, and this
is through the association of a mobile services organizations
Google and Android that will engage its customers through
installing of the Bank of America App on their mobile phones.
The choice will be implemented through carrying out of talks
with the mobile Company and signing of a contract. The money
that is going to be agreed on for the services will be paid, and
the mobile company will install the App in mobile phones. The
Bank of America will then carry out commercials to inform
their customers on how diverse it has become with their
services. When the customers access the services, the Bank of
America would have got a competitive edge.Conclusion
The project will be followed up by the management where the
concerned parties will be required to submit reports from time
to time to indicate how far they are with the project. The project
has to been assessed so that it is achieved within the desired

4. time frame. The reports that are submitted will be reviewed so
that possible amendments are made. The project will work only
if it exclusively solves the problem that the Bank of America is
facing.
References
Ford, R. C., & Richardson, W. D. (2013). Ethical decision
making: A review of the empirical
literature. In Citation Classics from the Journal of Business
Ethics (pp. 19-44). Springer
Netherlands.
Minton, B. A., Taillard, J. P., & Williamson, R. (2014). The
financial expertise of the board, risk
taking, and performance: Evidence from bank holding
companies. Journal of Financial
and Quantitative Analysis, 49(02), 351-380.

5. MODULE 3 COURSE PROJECT1
MODULE 3 COURSE PROJECT2
Module 3 Course Project
Linsey Mendoza
Rasmussen College
Author Note
This assignment is being submitted on March 6th, 2016 for
Michael Heard’s B440/GEB4220 Section 05 Managing a
Diverse Workforce course.
Barket, R. T. (2012). Preliminary investigation of
employee's dog presence on stress and organizational
perceptions. International Journal of Workplace Health
Management, 15-30.
The diversity in the present day world is a fact and a thriving

6. reality. Diversity is inherent in the human societies and
communities. The communities are unique and diverse within
and without. The diversity pertains to the existing psychological
and virtual divergence in the origins, belief systems and cultural
values of the people forming a community. The parameters of
this diversity in a community also confer the backdrops from
which these groups emerge.
This paper will examine the diversity of a certainly given group,
how the group handles differences and how these distinctions
add up to the strength of that particular group, making it more
potent and influential. The significance of this research is
formative as it discusses the vitality of the diversity
management in organizations, illustrates the affirmative
implications, that each uniquely distinct culture has on the
organization, whilst reversing their individualities.
The paper will help me in formatting method of existing
approaches that were applied in the workplace. In the formation
of social groups, respect and integration of cultures are very
crucial. It is from respecting other people’s cultures that people
learn how to accommodate each other, for instance in a social
group, to achieve a common group. In the United States, for
instance, there exists social groups that respect cultural
diversity and background within them, posturing understanding
within such groups, thus peace in the entire community, from a
very integral unit, the social group.
The social group is formed with objectives or common interests
such as common objectives, accepted roles for each to play, a
mode of contact among members of the social group, rules, and
regulations, among other related disciplinary measures. All
these are implemented to ensure that the social group operates
within the accepted norms of the society and that they are not in
violation of any set rules or norms in the given society.
In a diverse workforce environment, where
mismanagement is prevalent the motivation among the
employees is diminished, and the focus on the core objectives
and direction towards to the goals of the organization are

7. lacking. The employees in such a setting with their unique race,
ethnicity, or religion have distinct qualities and skills as result
of different education, age, and experience; are likely to get
involved in pointless disagreements, reducing the productivity.
Nayab, N. Bowen. R. October 2010. Common Diversity Issues
in the Workplace. Retrieved from:
http://www.brighthub.com/office/humanresources/articles/91541
.aspx.
This article will help me in understanding the legal issues
involved in diversity are multifaceted. The Laws that have been
created, although initially have help in reducing discrimination
and increasing the workplace diversity, they also acted as a
backlash since although the goal for diversity is common, but
the ways implement the strategies and laws to protect the
diversity are always conflicting for different departments and
organization. (New York City Bar, 2012)
As EEOC has promoted work/life initiatives especially for
the caregiving of children and elderly persons, etc., these
programs have turned out be another source of discrimination
complaints against employers. The equal treatment and non-
discriminatory practices enumerated Title VII of the Civil
Rights Act of 1964, entail the equality in terms and conditions
of employment, like the implementation of company policies
fairly, the benefits and compensations provided etc.
Carrillo, V. N. (2009). Diversity in America, Thousand Oaks,
Caliph: Pine Forge Press. Community and diversity
This article will help me in understanding the necessity and
impact of creating policies to enforce diversity and managing it
well enough for the benefit of the organization and employees is
a big challenge The employee assessments and research data
available either from outside or inside of the organization is a
big resource for the organizations to design, customize and
implement diversity management strategies, to expand the
advantages of workplace diversity in that particular
organization .
The bigger issue, however, is that some companies adopt a

8. diversity policy only to comply with the country’s laws, instead
of embracing it and acknowledging it as a strength of their
business and creating an acceptance culture in the organization
that will make diversities policies a success. And although it
may hire diverse employees, certain higher posts were often
held or given to let’s say white males.
The organizations need to create diversity in the top
management of the organization, as the attitudes towards
diversity policies are developed at the top and trickle down to
middle and lower groups of employees.
References
Barket, R. T. (2012). Preliminary investigation of employee's
dog presence on stress and organizational perceptions.
International Journal of Workplace Health Management, 15-30.
Carrillo, V. N. (2009). Diversity in America, Thousand Oaks,
Caliph: Pine Forge Press.
Community and diversity
http://www.kaplanuniversity.edu/public-
service/articles/cultural-diversity.aspx
Nayab, N. Bowen. R. October, 2010. Common Diversity
Issues in the Workplace. Retrieved from:
http://www.brighthub.com/office/humanresources/articles/91541
.aspx.
Project Overview

9. For the course project, you will develop a Diversity
Management Proposal that uses the five steps of the decision
making process (listed below) for solving a diversity issue
within an organization that you've worked for, an organization
that you have researched or are familiar with.
1. Recognize a problem or opportunity
2. Develop alternative solutions to the problem
3. Evaluate alternatives
4. Select and Implement chosen alternative
5. Follow up to Determine effectiveness of decision.
You will address your proposal to the decision-makers of the
company who have the power to implement your solution.
Due Date
Your final project is due in Module 05 and you will upload the
entire project in Optimal Resume in Module 06. There are
individual assignments along the way. The module they are due
is noted in the time line below.
Time Line
Module
Assignment
01
Topic Selection / Purpose Statement
02
Outline of Proposal
03
Annotated Bibliography
04
Rough Draft of Proposal
05
Final Proposal Due
06
Combine all completed assignments with rubrics and submit to
Optimal Resume: Transferable Skills Course Project Collection
Requirements
Your final paper must 5 - 8 pages long. It should use correct

10. proposal format except that it should use double spacing. Your
research must include at least one interview and two valid print
sources. Include both in text citations and a References page in
APA format.
Running head: PROJECT OUTLINE1
PROJECT OUTLINE6
Project Outline
Linsey Mendoza
Rasmussen College
Author Note
This paper is being submitted on March 4, 2017 for Michael
Heard’s Section 05 Managing a Diverse Workforce Class,
Online Plus, 2017 Winter Mid-Quarter.
Grade
75.00 / 100.00
Graded on
Wednesday, March 1, 2017, 3:25 PM

11. Graded by
Michael Heard
Feedback comments
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Although your outline presented the required elements, you're
focusing on a business strategy rather than a diversity problem.
If you'll ...
Although your outline presented the required elements, you're
focusing on a business strategy rather than a diversity problem.
If you'll look back to your week 1 paper and review my
feedback, I indicated your focus needs to change to issues
pertaining to women, minorities, etc. at the organization. You
should correct this for future project installments to help
improve your grade by lining up the problem with the intent of
the assignment. Please let me know if you have any questions.
Feedback files
Lmendoza_projectoutline_022817.docx
Export to portfolio
Problem
Over the years, the bank of America has been able to thrive and
achieve most of its set objectives, which is not the case now
because there is the need to be more diverse in mobile banking
considering the method has been embraced by most of the
banks. Furthermore, the competition in the market is stiff and
thus the Bank of America must input more effort in ensuring
that it takes into account apt measures that are going to make it

12. hold its position in the market.
Failure to Implement the
Solution
If my solution is not adopted, there will be jobs lost. This is
because the business is impacted the most by loss of its
customers and employees as a result of stiff competition.
When The problem Started
The problem started several years ago after diverse mobile
banking started began being adopted by other banks.
Business Implications
The business implications of the problem is stiff competition
from the other banks that have adapted the use of mobile
banking. Since most of the banks use diverse mobile banking
technologies, the Bank of America is highly likely to lose its
customers to the competition as customers will go for
convenience, which the other banks are offering.