The document discusses modernizing incident response using PagerDuty and Rundeck, highlighting how their integration can lead to quicker resolutions and fewer escalations during incidents. It emphasizes the importance of automation in incident management, allowing for self-service access and streamlined workflows to improve operational efficiency. Additionally, it outlines the benefits of reducing reliance on large teams, leveraging individual expertise, and maintaining accessible operational procedures.

1. Proprietary & Confidential
Modernizing Incident
Response:
Quicker Resolution and
Fewer Escalations

2. Damon Edwards Darren Huggins
Hello

3. Proprietary & Confidential
What You’ll Learn Today
1 PagerDuty: Real-Time Operations Platform
2 Rundeck: Runbook Automation
3 PagerDuty + Rundeck: Modernizing Incident Response
4 Live Demos & Discussion

4. Proprietary & Confidential
PagerDuty - The Basics
is a platform for real-time operations.

5. Proprietary & Confidential
PagerDuty - The Basics
+ Proactively manage your real
time operations

6. Proprietary & Confidential
PagerDuty - The Basics
+ Proactively manage your real
time operations
+ Harness digital data

7. Proprietary & Confidential
PagerDuty - The Basics
+ Proactively manage your real
time operations
+ Harness digital data
+ Make sense of data

8. Proprietary & Confidential
PagerDuty - The Basics
+ Proactively manage your real
time operations
+ Harness digital data
+ Make sense of data
+ Respond & engage teams

9. Proprietary & Confidential
PagerDuty - The Basics
+ Proactively manage your real
time operations
+ Harness digital data
+ Make sense of data
+ Respond & engage teams

10. Proprietary & Confidential
PagerDuty - The Basics
+ Proactively manage your real
time operations
+ Harness digital data
+ Make sense of data
+ Respond & engage teams

11. Proprietary & Confidential
PagerDuty - The Basics
+ Proactively manage your real
time operations
+ Harness digital data
+ Make sense of data
+ Respond & engage teams

12. Proprietary & Confidential
PagerDuty - The Basics
+ Proactively manage your real
time operations
+ Harness digital data
+ Make sense of data
+ Respond & engage teams

13. Proprietary & Confidential
PagerDuty - The Basics
+ Proactively manage your real
time operations
+ Harness digital data
+ Make sense of data
+ Respond & engage teams
+ Analyze & learn

14. Proprietary & Confidential
Rundeck - The Basics
is runbook automation.

15. Proprietary & Confidential
Rundeck - The Basics
is runbook automation.
Give anyone in your organization self-service access to
operations tasks that previously only your subject matter
experts could perform.

16. Proprietary & Confidential
Rundeck - The Basics
Dev SRE NOC Security Support
Define Automated
Workflows Across:
SME
● Tools
● Scripts
● APIs
● Manual Commands
Cloud, Physical, VMs,
Containers, Serverless
Anyone
Anything
Anywhere
Enable
to do
it’s needed

17. Proprietary & Confidential
Rundeck for Incident Response

18. Proprietary & Confidential
Rundeck for Incident Response

19. Proprietary & Confidential
Rundeck for Incident Response

20. Proprietary & Confidential
Rundeck + PagerDuty = Fewer Escalations

21. Proprietary & Confidential
Rundeck + PagerDuty = Fewer Escalations

22. Proprietary & Confidential
Rundeck + PagerDuty Rewrites the Incident Timeline
Detect
30 min
Mobilize
1 hr
Resolve
2 hr
Learn
2 days
Incident Volume
Before
Diagnose
1 hr
Detect &
Prevent
5 min
Mobilize
< 1 min
Resolve
30 min
Learn
2 days
With PagerDuty
Incident Volume
Diagnose
30 min
Resolve
15 min
Learn
1 day
PagerDuty and
Rundeck Together
Incident Volume

23. Proprietary & Confidential
Accelerate Incident Resolution with Automation
PagerDuty and Rundeck
are used together to
prevent and reduce the
duration of incidents
by incorporating
automation seamlessly
into the incident
response process.
Attempting
auto-remediation before
engaging responder
Provide common
diagnostic and
remediation tasks to
responders during the
incident
Audit trail of automated
tasks for more effective
post-mortem analysis

24. Proprietary & Confidential
Benefits of Using Rundeck with PagerDuty
Use PagerDuty to alert the
right individual or team,
while using automation to
assist them in diagnosis
and remediation.
Prevent Incidents and
Reduce Incident Duration
Stop relying on large teams
of individuals performing
manual actions. Empower
individuals and small groups
to take the actions necessary
to resolve issues.
Reduce the Cost
of Response
Reduce reliance on your
heroes’ tribal knowledge,
leading to burnout. Keep current
operational procedures in a
system that is accessible
by multiple stakeholders.
Share Knowledge and
Continuously Improve

25. Proprietary & Confidential
Integration Overview
Automatically trigger Rundeck jobs at start of
PagerDuty incident.
Trigger Rundeck jobs during an incident using
PagerDuty custom actions.
Have your Rundeck jobs update incident notes in
PagerDuty.
Rundeck notifications can trigger a PagerDuty incident.

26. Proprietary & Confidential
Demo Time

27. Proprietary & Confidential
https://www.rundeck.com/pagerduty
Get Started Today!
or contact your PagerDuty/Rundeck rep