Learn how the ZenTouch mobile software application can help your field service business thrive! ZenTouch provides a complete field service management software to manage your business. From estimates, work orders, scheduling, dispatching, invoicing, seamless integration with QuickBooks and MAS and powerful reporting, your service business will have the tools necessary to grow your business. ZenTouch was specifically designed to work for multiple service industries. Use our configuration tools to customize ZenTouch to fit your business. Field service industries that use ZenTouch include HVAC, Electricians, Auto Reconditioning, Property Management, Plumbers, Lawn Care, Janitorial Services and much more. Learn more about ZenTouch here: www.zentouchsoftware.com.

1. ZenTouch
Transforming Field Service Business
with Mobile

2. Who is Zenware?
• Mobile Centric Software Firm
• iPhone, iPad, Android, Windows Phone and
BlackBerry
• Web applications
• Cloud Solutions
ZenTouch
• Traditional software applications
• Some of our Customers:
Six Flags, Driven Brands,
MKS Natural Gas, Ben Bridge Jewelers
• Our Purpose: Transform Business with Smarter
Technology

3. Field Service Management
• 2010 – 25% of large field service
companies deployed some type
of FSM (Field Service
Management) tool
• In 2013 – this number has
jumped to 45%
• Why?
Source: Aberdeen Group,
State of Service Management: Outlook for 2013

4. Here’s a Hint . . .
The average workforce utilization, according
to Aberdeen’s 2013 Survey, is only
64%
Source: Aberdeen Group Field Service 2013

5. Astonishing
That means your field service
agents are idle or non-productive
about
36%
of the time

6. Implementation of Mobile
Companies that implemented
mobile solutions increased their
utilization to
78%

7. Implementation of Mobile
Companies that implemented mobile
solutions had a higher “first time fix
rate”
82% vs.
65%

8. Other FSM Impact Areas
Those that implemented FSM
achieved a 14% increase in
workforce utilization
9.6% increase in service
revenue
13% increase in productivity
gains by eliminating paper

9. Auto Detailing Company – Service
Impact

10. Auto Detailing Company –
Accounting Impact
Work Order direct integration with QuickBooks
Time Savings per work
order
3 minutes
Total Work Order per day
48
Total Time Savings per
day
2.4 hours
Total Time Saving per 12 hours
week
What could you do with
12 more hours?

11. Manager Impacts
• Real-time exposure enables you to make decisions
NOW
• Assign the right technician for each job
• Provide Up-sale opportunities
• Mobile inventory management
• Proof of acceptance
• GPS Route Management –
“Follow the Dots”

12. Example from a Local Business
Impact of scheduled “Call Backs”
using ZenTouch
•18% increase in new customer
conversion
•12% set appt. on 1st call back
•6% set appt. on 2nd call back
•Average sale $324.00

13. Another Example from a Local
Business
Eric was staying up until 2 or 3 in the
morning doing his invoicing
He is now able to invoice on the spot
Integrating with QuickBooks has given
his time back

14. Mobile is Everywhere
1. Mobility is no longer an extension
2. Productivity gains = Significant
MEASURABLE Impacts
3. Remember 50% of
companies have not
updated their processes.
4. Where are you?

15. Questions? More Information?
Ben Ellsworth (208) 477-7218