With the increasing usage of smart phone devices (iPhone, Android, Blackberry, Nokia and tablet devices) among system administrators and datacenter workers to manage their deployment footprint, many trends can be observed by looking into usage patterns of these workers to find identify inefficiencies for further improvements. Caleb take an in-depth look into both industry patterns as well as usage trends in order to figure out what is grabbing user attention in the hosting industry.
1. Opportunities in the mobile space for hosting
providers to add value and improve profitability
Presented by: Caleb Kow, MobPanel
2. What to Expect
Background
20 minute presentation – focus on facts & statistics
No companies mentioned (though they should be fairly
obvious to those of you who are experts in the industry)
Staged Scenarios – how to improve ARPU, acquire higher
value customers through value offerings
Why is the mobile cloud the next big wave?
Data, Statistics, References are all copyright of their
respective sources
6. Mobile Adoption Quick Facts
According to GigaOM(http://gigaom.com/2010/03/26/1-in-2-americans-will-have-a-smartphone-by-christmas-
2011/), one in two Americans will have a smart phone by Christmas – this year!
8. Mobile Adoption in Hosting Industry
General Websites
Increasing number of mobile compatible websites
Render content customized to screen real estate
“Mobilizer” Services
Take an existing website and convert it into a mobile-
optimized view
Control Panels skinning themes for mobile devices
Hosting & Cloud Providers
Allow customers to open tickets conveniently through a
mobile interface
Native applications to manage cloud slices
9. Opportunities for Hosting Providers
Convenience Familiarity Mobility
• “I want it right here right • Increased adoption of • Ability to accomplish work
now” drives familiarity with a while on the go
• Business owners not particular mobile or screen • Stuck in traffic? Long
necessarily always in front interface commutes? Flight delays?
of their computer screens • People are using smart Tasks can still be
phones/devices to do more accomplished.
day to day tasks
Service Providers can increase value offerings
10. Questions to ponder upon
How can my
customers manage How can I reduce
their websites more customer service
conveniently? cost overheads?
Service Provider
Dilemma
Am I reaching
How do I maximize
out effectively
revenue from
to customers?
customers?
11. Thought-Provoking Questions
How can we make How much control is
purchasing hosting sufficient for effective
services as simple as management without
“buying an app”? compromising security?
Value of
Mobility
Can hosting providers
Which mobile platform(s)
make the entire customer
would give me the best
experience more social
return on investment?
and/or collaborative?
12. What Phones are folks using these days?
Know your “turf” before deciding on a mobile strategy
Pay attention to emerging trends in order to ride growth waves
13. What Phones are folks using these days?
Know your “turf” before deciding on a mobile strategy
Pay attention to emerging trends in order to ride growth waves
14. Understanding the Mobile Consumer
Source:
http://online.wsj.com/article/SB10001424052748703326204575616310040096840.html?mod=e2tw
16. Scenario 1: Active Engagement
John is the owner of johnisthebest.com
90 days before johnisthebest.com is about to expire, his
web host sends him a friendly email
60 days before johnisthebest.com is about to expire, his
web host sends him yet another friendly email
30 days before johnisthebest.com is about to expire, his
very patient web host sends him a more seriously worded
email
The same happens 3, 2 and 1 day before the final expiry
Domain expires…..
17. Scenario 1: Active Engagement
Isn’t this
just simply
Domain Name yourdomain.com magical?
expires in 24 hours, last chance to
renew now at half the public price!
Expire Renew
18. Scenario 2: Collaboration
John is the owner of johnisthebesthost.com
He employs 2 outsourced techs to manage all his shared
hosting servers
Techs are “trigger happy”, love to reboot servers
Especially those which are in the process of being rebooted
Massive mayhem.. fsck woes.. never ending chkdsk…
Techs blame it on not knowing when a particular server has
already been rebooted by the other tech
John is sad
19. Scenario 2: Collaboration
Amazing..
Tech A requests permission to reboot
Isn’t it?
Server 5 from Rack 2 (Windows
Server 2000 – Shared Hosting)
Deny Approve
20. Scenario 3: Ubiquitous Access
John from johnisthebesthost.com braved through the worst of LA traffic to
reach his favorite steak house. Just when the order is served, John receives a
call from his mum that her website is down, and immediately deduces that he
has to reboot the entire cloud slice powering his mum’s site.
The steak goes to waste. John braces himself for a mad dash into
traffic, again. This is the second time its happening this month.
Solution?
Login to the mobile web application and reboot
his cloud slice. The steak tastes great.
21. Security Concerns
Loss – Theft or malicious activity
Insecurity – Storing sensitive data on mobile phone
Administrator Privileges – entry point to gain full access to all accounts
Session Hijacking – MITM, spoofing attacks
Malicious Applications – Trojans and backdoor applications
Private Networks
Tunneling
VPN
Two Factor Authentication Tokens
Administrative Approval Checks
22. Trends which we (MobPanel) have learnt
o System Administrators love statistics
o Server Load Averages
o Disk Utilization
o Frequent checks across all servers
o Allowing customers to “self serve manage” their sites through a mobile interface
has a direct impact on customer service helpdesk ticketing load
o Perceived value goes up when hosting customers are offered the option to manage
their sites through a mobile phone, on top of established control panel software
o Users choose to manage their site through a mobile phone for simple
straightforward tasks (eg creating an email account, changing ftp password, reboot
server)
o Users prefer to manage their site using a desktop and control panel access for
advanced functionality (eg creating a database, creating a database user, assigning a
database user to the newly created database)
23. Conclusion
Mobilizing of the hosting industry is already underway
Hosting Providers making their websites mobile
compatible
Site management functionality in native mobile
applications
Opportunities for commercialization
Engage customers wherever they go
Ride the wave of smart phone adoption