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mHealth: the enabler of
Empowered Patients
David Doherty, coFounder, 3G Doctor
Selfcare Pharmacy Conference
London Olympic Stadium
15th
November 2018
IMPORTANT: THESE SLIDES ARE NOT CONFIDENTIAL. PLEASE SHARE THEM.
For a copy of these slides & video recording
of this talk please visit
twitter.com/mHealth
1995
Most important lesson I was taught at Medical School
My first experience looking up something for a Patient
Why did I feel like a complete fraud?
We weren't being trained to sign post Patients to info
Doctors still aren't taught to use the Internet with Patients
Did you know a Mobile on your person gets you
an instant fail in the MRCGP exam?
Did you know a Mobile on your person gets you
an instant fail in the MRCGP exam?
You may never consult a Patient without a phone that's at
least as powerful as an iPhone XS in your pocket.
Did you know a Mobile on your person gets you
an instant fail in the MRCGP exam?
You may never consult a Patient without a phone that's at
least as powerful as an iPhone XS in your pocket.
You may never see a Patient/Carer won't doesn't have
a phone that's as powerful as an iPhone XS in their pocket.
Mobile has transformed Patient Education
https://mhealthinsight.com/2015/10/07/
Mobile is transforming Clinician Education
http://3D4Medical.com
Mobile is transforming Clinician Education
http://MedHand.com
http://mhealthinsight.com/2013/06/17/
“It is not enough to do your best,
you must know what to do and
then do your best”
W Edwards Deming
It's time to unlearn old ways of doing things...
http://mHealthInsight.com/2015/07/20/
Guess how many Billions it would cost to get Doctors
to enter their thoughts into Computers?
Guess how many Billions it would cost to get Doctors
to enter their thoughts into Computers?
> The NHS spent £12B on the NpfIT
> The US Government spent €30B on MACRAS subsidies
Guess how many Billions it would cost to get Doctors
to enter their thoughts into Computers?
> The NHS spent £12B on the NpfIT
> The US Government spent €30B on MACRAS subsidies
Imagine if they'd asked a Doctor who was already sharing
Medical Records with their Patients?
Prof Sam Lingam MD (Hons),
FRCPCH FRCP (Glas),
DCH DRCOG
https://mhealthinsight.com/2016/07/16/review-a-new-mhealth-apph/
Medical Records are better when connected to a Medic
in the same way that financial data is better when
connected to a means of transacting...
The evidence for the value of Interactive Medical History
Taking Questionnaires

http://www.youtube.com/watch?v=uY32p_BqPw0
3GDoctor
https://engagehealth.uk/about-us/
EngageHealth.uk by Wiggly-Amps.com
https://engagehealth.uk/about-us/
Why aren't GPs motivated to make themselves
more accessible?
The GP Shortage means Patients accept they'll lose
half a day to see a GP
GPs know that if they become easier & more convenient
to access they will create more demand.
Solutions need to save Patients and Doctors time: you
can only achieve that by helping Doctors better manage
Demand, better utilise their time, help them work beyond
The 2000 year old office visit only model and at the top
of their licence.
Doctors worked hard to get secretaries, they're not going to
let them go just because an app can now do their job...
Search “Computer Says No” on YouTube
Healthcare records are now electronic & the world's largest
and most profitable company wants to focus on using this
Information to empower Patients
https://mhealthinsight.com/2017/10/25/
The Sickcare industry & the Politicians it promotes don't
want to hear about this...
https://mhealthinsight.com/2018/03/07/
What can a Pharmacist do for a Patient empowered with
Mobile access to a detailed Healthcare Record?

Perhaps more than a GP?
Might there be more incentives for Pharmacists to serve
Empowered Patients than for Doctors?
The opportunity for mHealth to transform Healthcare
http://mHealthInsight.com/2014/01/05/
The opportunity for mHealth to help us manage Health
http://TelCare.com
What if every Patient had:
> Mobile access to Medical Records
> Seamlessly connected medical devices
> a 24x7 Mobile Video Connection to their Carers
https://www.hisi.ie/hisi/certif ication/mhealth
m is for Mobile – the newest mass media
http://mHealthInsight.com/2010/01/11/ http://twitter.com/TomiAhonen/
Unique attributes of Mobile as a mass media
1st – mobile is personal
2nd – mobile is permanently carried
3rd – mobile is always on
4th – mobile has a built-in payment channel
5th – mobile is available at the point of creative impulse
6th – mobile is most accurate at measuring its audience
7th – only mobile can capture the social context of consumption
8th – only mobile can offer augmented reality
http://mHealthInsight.com/2010/01/11/ http://twitter.com/TomiAhonen/
Mobile isn't a subset of the Internet
There are
Landline phones
1.1B
TomiAhonen.com Mobile Industry Almanac
Mobile isn't a subset of the Internet
There are
PCs
(desktops+laptops
+netbooks+tablet PCs)
1.5B
TomiAhonen.com Mobile Industry Almanac
Mobile isn't a subset of the Internet
There are
TVs
2B
TomiAhonen.com Mobile Industry Almanac
Mobile isn't a subset of the Internet
There are
mobile subscriptions
7.1B
TomiAhonen.com Mobile Industry Almanac
Mobile isn't a subset of the Internet
68%Say they check their phone
within 15 mins of waking up
Google Consumer Surveys Aug 2015 n=729
Mobile isn't a subset of the Internet
We check our mobiles
a day
150
Kleiner Perkins C&B Internet Trends Report 2013
Mobile is transforming the Internet into a network of devices
http://TelCare.com
Mobile is transforming the Internet into a network of devices
http://twitter.com/UnderStudyPanc/
Mobile is transforming the Internet into a network of devices
“I just made that number up
to stop Mum worrying”
http://twitter.com/UnderStudyPanc/
“When Digital Technologies Converge
they Converge to Mobile”
http://twitter.com/TomiAhonen/
“When Digital Technologies Converge
they Converge to Mobile”
http://www.withings.com/eu/en/products/blood-pressure-monitor/
“When Digital Technologies Converge
they Converge to Mobile”
http://www.withings.com/eu/en/products/smart-body-analyzer/
“When Digital Technologies Converge
they Converge to Mobile”
http://www.withings.com/us/withings-aura.html
“When Digital Technologies Converge
they Converge to Mobile”
http:/starkey.com/hearing-aids/technologies/halo-wireless-hearing-aids/
“When Digital Technologies Converge
they Converge to Mobile”
http://Alivecor.com
“When Digital Technologies Converge
they Converge to Mobile”
http://mHealthInsight.com/2015/04/11/
“When Digital Technologies Converge
they Converge to Mobile”
http://www.digisight.net/digisight/paxos-scope.php
“Healthcare will become a Mobile Experience,
we will drop the Health in mHealth not the m”
http://twitter.com/mHealth/
“...we see mHealth as one of the tools in fighting the spread of
diabetes & making the lives of people with diabetes better.
The key however is really ensuring that mHealth is embedded
within healthcare programmes. It’s not an optional
add on extra but it’s part of how we do good
healthcare with people who have diabetes...”
Petra Wilson, CEO
International Diabetes Federation
http://www.youtube.com/watch?v=tocZ7s4F8nA
Prescribe yourself some social media training
http://mHealthInsight.com/2013/03/27/
Be brave, call things out & prepared to be told you're wrong
http://twitter.com/mHealthInsight/
Support those you trust by sharing their insights
Understanding Mobile is the duty of Health Influencers
Understanding Mobile is the duty of Health Influencers
http://mHealthInsight.com/2015/05/22/
Understanding Mobile is a duty of a Community Pharmacist
“Do we need AllTrials
or AllConsultations?”
http://mHealthInsight.com/2013/03/06/
Mobile connects us and that transforms Patient Care
`````
Mobile connects Carers and that transforms their lives
Unimaginably tough times
Volunteers
Friends & Family
untrained24x7
unpaid
http://mHealthInsight.com/2015/04/11/
Assume Patients want to use the tech they use elsewhere
“my mother is 93 years old & has
an iPad. She wants to know why
she can't FaceTime the Practice
Nurse. So do I”
http://twitter.com/roylilley/
Remember: “here's my number” is one of the most Caring
Things you can say to a Patient
https://mhealthinsight.com/2015/03/06/
Minimally Disruptive Medicine
http://mHealthInsight.com/2015/02/08/
Snellen Chart or Smartphone App?
http://mHealthInsight.com/2015/11/26/
Mobile is disrupting everything
http://mHealthInsight.com/2015/04/01/
Clinical Trials are being disrupted by a
company that doesn't make drugs
http://mHealthInsight.com/2015/04/11/
http://www.youtube.com/watch?v=BFmb9OL-oq0
mHealth is transforming Research & Clinical Trials
mHealth is transforming Research & Clinical Trials
https://mhealthinsight.com/2015/04/01/mobile-f irst-clinical-trials/
Most people have no idea what Big Data actually is...
http://mHealthInsight.com/2013/08/21/
Apple HealthKit is closing the loop & enabling us to
Calculate the precise values of personalised treatments
http://developer.apple.com/heathkit/
How would the Born Mobile generation design Healthcare?
http://mHealthInsight.com/2014/04/16/
http://mHealthInsight.com/2014/04/16/
How would the Born Mobile generation design Healthcare?
“Life's most persistent & urgent question:
What are you doing for others?”
http://mHealthInsight.com/2015/04/11/
Thank you. Please share your thoughts!
@mHealth
mHealth Insight.com

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Mobile Health: the enable of Empowered Patients

  • 1. mHealth: the enabler of Empowered Patients David Doherty, coFounder, 3G Doctor Selfcare Pharmacy Conference London Olympic Stadium 15th November 2018 IMPORTANT: THESE SLIDES ARE NOT CONFIDENTIAL. PLEASE SHARE THEM.
  • 2. For a copy of these slides & video recording of this talk please visit twitter.com/mHealth
  • 4. Most important lesson I was taught at Medical School
  • 5. My first experience looking up something for a Patient
  • 6. Why did I feel like a complete fraud?
  • 7. We weren't being trained to sign post Patients to info
  • 8. Doctors still aren't taught to use the Internet with Patients
  • 9. Did you know a Mobile on your person gets you an instant fail in the MRCGP exam?
  • 10. Did you know a Mobile on your person gets you an instant fail in the MRCGP exam? You may never consult a Patient without a phone that's at least as powerful as an iPhone XS in your pocket.
  • 11. Did you know a Mobile on your person gets you an instant fail in the MRCGP exam? You may never consult a Patient without a phone that's at least as powerful as an iPhone XS in your pocket. You may never see a Patient/Carer won't doesn't have a phone that's as powerful as an iPhone XS in their pocket.
  • 12. Mobile has transformed Patient Education https://mhealthinsight.com/2015/10/07/
  • 13. Mobile is transforming Clinician Education http://3D4Medical.com
  • 14. Mobile is transforming Clinician Education http://MedHand.com
  • 15. http://mhealthinsight.com/2013/06/17/ “It is not enough to do your best, you must know what to do and then do your best” W Edwards Deming
  • 16. It's time to unlearn old ways of doing things... http://mHealthInsight.com/2015/07/20/
  • 17. Guess how many Billions it would cost to get Doctors to enter their thoughts into Computers?
  • 18. Guess how many Billions it would cost to get Doctors to enter their thoughts into Computers? > The NHS spent £12B on the NpfIT > The US Government spent €30B on MACRAS subsidies
  • 19. Guess how many Billions it would cost to get Doctors to enter their thoughts into Computers? > The NHS spent £12B on the NpfIT > The US Government spent €30B on MACRAS subsidies Imagine if they'd asked a Doctor who was already sharing Medical Records with their Patients?
  • 20. Prof Sam Lingam MD (Hons),
FRCPCH FRCP (Glas), DCH DRCOG https://mhealthinsight.com/2016/07/16/review-a-new-mhealth-apph/
  • 21. Medical Records are better when connected to a Medic in the same way that financial data is better when connected to a means of transacting...
  • 22. The evidence for the value of Interactive Medical History Taking Questionnaires http://www.youtube.com/watch?v=uY32p_BqPw0
  • 25. Why aren't GPs motivated to make themselves more accessible?
  • 26. The GP Shortage means Patients accept they'll lose half a day to see a GP GPs know that if they become easier & more convenient to access they will create more demand. Solutions need to save Patients and Doctors time: you can only achieve that by helping Doctors better manage Demand, better utilise their time, help them work beyond The 2000 year old office visit only model and at the top of their licence.
  • 27. Doctors worked hard to get secretaries, they're not going to let them go just because an app can now do their job... Search “Computer Says No” on YouTube
  • 28. Healthcare records are now electronic & the world's largest and most profitable company wants to focus on using this Information to empower Patients https://mhealthinsight.com/2017/10/25/
  • 29. The Sickcare industry & the Politicians it promotes don't want to hear about this... https://mhealthinsight.com/2018/03/07/
  • 30. What can a Pharmacist do for a Patient empowered with Mobile access to a detailed Healthcare Record? Perhaps more than a GP?
  • 31. Might there be more incentives for Pharmacists to serve Empowered Patients than for Doctors?
  • 32. The opportunity for mHealth to transform Healthcare http://mHealthInsight.com/2014/01/05/
  • 33. The opportunity for mHealth to help us manage Health http://TelCare.com
  • 34.
  • 35. What if every Patient had: > Mobile access to Medical Records > Seamlessly connected medical devices > a 24x7 Mobile Video Connection to their Carers
  • 37. m is for Mobile – the newest mass media http://mHealthInsight.com/2010/01/11/ http://twitter.com/TomiAhonen/
  • 38. Unique attributes of Mobile as a mass media 1st – mobile is personal 2nd – mobile is permanently carried 3rd – mobile is always on 4th – mobile has a built-in payment channel 5th – mobile is available at the point of creative impulse 6th – mobile is most accurate at measuring its audience 7th – only mobile can capture the social context of consumption 8th – only mobile can offer augmented reality http://mHealthInsight.com/2010/01/11/ http://twitter.com/TomiAhonen/
  • 39. Mobile isn't a subset of the Internet There are Landline phones 1.1B TomiAhonen.com Mobile Industry Almanac
  • 40. Mobile isn't a subset of the Internet There are PCs (desktops+laptops +netbooks+tablet PCs) 1.5B TomiAhonen.com Mobile Industry Almanac
  • 41. Mobile isn't a subset of the Internet There are TVs 2B TomiAhonen.com Mobile Industry Almanac
  • 42. Mobile isn't a subset of the Internet There are mobile subscriptions 7.1B TomiAhonen.com Mobile Industry Almanac
  • 43. Mobile isn't a subset of the Internet 68%Say they check their phone within 15 mins of waking up Google Consumer Surveys Aug 2015 n=729
  • 44. Mobile isn't a subset of the Internet We check our mobiles a day 150 Kleiner Perkins C&B Internet Trends Report 2013
  • 45. Mobile is transforming the Internet into a network of devices http://TelCare.com
  • 46. Mobile is transforming the Internet into a network of devices http://twitter.com/UnderStudyPanc/
  • 47. Mobile is transforming the Internet into a network of devices “I just made that number up to stop Mum worrying” http://twitter.com/UnderStudyPanc/
  • 48. “When Digital Technologies Converge they Converge to Mobile” http://twitter.com/TomiAhonen/
  • 49. “When Digital Technologies Converge they Converge to Mobile” http://www.withings.com/eu/en/products/blood-pressure-monitor/
  • 50. “When Digital Technologies Converge they Converge to Mobile” http://www.withings.com/eu/en/products/smart-body-analyzer/
  • 51. “When Digital Technologies Converge they Converge to Mobile” http://www.withings.com/us/withings-aura.html
  • 52. “When Digital Technologies Converge they Converge to Mobile” http:/starkey.com/hearing-aids/technologies/halo-wireless-hearing-aids/
  • 53. “When Digital Technologies Converge they Converge to Mobile” http://Alivecor.com
  • 54. “When Digital Technologies Converge they Converge to Mobile” http://mHealthInsight.com/2015/04/11/
  • 55. “When Digital Technologies Converge they Converge to Mobile” http://www.digisight.net/digisight/paxos-scope.php
  • 56. “Healthcare will become a Mobile Experience, we will drop the Health in mHealth not the m” http://twitter.com/mHealth/
  • 57. “...we see mHealth as one of the tools in fighting the spread of diabetes & making the lives of people with diabetes better. The key however is really ensuring that mHealth is embedded within healthcare programmes. It’s not an optional add on extra but it’s part of how we do good healthcare with people who have diabetes...” Petra Wilson, CEO International Diabetes Federation http://www.youtube.com/watch?v=tocZ7s4F8nA
  • 58. Prescribe yourself some social media training http://mHealthInsight.com/2013/03/27/
  • 59. Be brave, call things out & prepared to be told you're wrong http://twitter.com/mHealthInsight/
  • 60. Support those you trust by sharing their insights
  • 61. Understanding Mobile is the duty of Health Influencers
  • 62. Understanding Mobile is the duty of Health Influencers http://mHealthInsight.com/2015/05/22/
  • 63. Understanding Mobile is a duty of a Community Pharmacist “Do we need AllTrials or AllConsultations?” http://mHealthInsight.com/2013/03/06/
  • 64. Mobile connects us and that transforms Patient Care `````
  • 65. Mobile connects Carers and that transforms their lives Unimaginably tough times Volunteers Friends & Family untrained24x7 unpaid http://mHealthInsight.com/2015/04/11/
  • 66. Assume Patients want to use the tech they use elsewhere “my mother is 93 years old & has an iPad. She wants to know why she can't FaceTime the Practice Nurse. So do I” http://twitter.com/roylilley/
  • 67. Remember: “here's my number” is one of the most Caring Things you can say to a Patient https://mhealthinsight.com/2015/03/06/
  • 69. Snellen Chart or Smartphone App? http://mHealthInsight.com/2015/11/26/
  • 70. Mobile is disrupting everything http://mHealthInsight.com/2015/04/01/
  • 71. Clinical Trials are being disrupted by a company that doesn't make drugs http://mHealthInsight.com/2015/04/11/
  • 73. mHealth is transforming Research & Clinical Trials https://mhealthinsight.com/2015/04/01/mobile-f irst-clinical-trials/
  • 74. Most people have no idea what Big Data actually is... http://mHealthInsight.com/2013/08/21/
  • 75. Apple HealthKit is closing the loop & enabling us to Calculate the precise values of personalised treatments http://developer.apple.com/heathkit/
  • 76. How would the Born Mobile generation design Healthcare? http://mHealthInsight.com/2014/04/16/
  • 77. http://mHealthInsight.com/2014/04/16/ How would the Born Mobile generation design Healthcare?
  • 78. “Life's most persistent & urgent question: What are you doing for others?” http://mHealthInsight.com/2015/04/11/
  • 79. Thank you. Please share your thoughts! @mHealth mHealth Insight.com