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At Mobients,
Experience is
Everything
Have you ever been to a
               restaurant and had a waiter
               ruin your experience?




Experience is Everything   © Copyright 2010 Mobients, Inc. All rights reserved.   2
Maybe you’ve been to a grocery
               store and couldn’t find what you
               were looking for…




Experience is Everything   © Copyright 2010 Mobients, Inc. All rights reserved.   3
In mobile, this is the story of
               loyalty and adoption.




Experience is Everything   © Copyright 2010 Mobients, Inc. All rights reserved.   4
So, who is Mobients? We’re the
          company that’s changing the way
          you experience mobile. We design
          mobile user experiences.




Experience is Everything   © Copyright 2010 Mobients, Inc. All rights reserved.   5
We’re the experts in user experience and
   design strategy for mobile. It’s what we live
   for.

   And, we do it better than anyone, because
   we have more experience and more focus
   than anyone else in this space.

   We’ve worked with clients ranging from
   one of the world’s largest carriers to the
   mobile innovators that are defining the
   mobile revolution.
Experience is Everything   © Copyright 2010 Mobients, Inc. All rights reserved.   6
The simple answer
                                           is, because like most
    Why should                             business leaders,
    you care?                              you’re looking at the
                                           mobile channel
                                           to generate growth
                                           and revenue.


Experience is Everything   © Copyright 2010 Mobients, Inc. All rights reserved.   7
In Mobile, Experience is Everything
    No matter how powerful your product or platform
    may be, user experience ultimately determines:

     Who will use it
     How they will use it, and,
     How much they will use it
    Yet, user experience is difficult to perfect –
    especially on a small screen in such a young
    and fragmented industry.

Experience is Everything   © Copyright 2010 Mobients, Inc. All rights reserved.   8
In mobile, the time to capture
    market share is now.
So, what can Mobients do for you?
    We can help you attract new users, get them to
    use features more often, and inspire them to tell
    their friends. By working with Mobients you will:

     Dramatically decrease churn
     Increase advertising revenue
     Increase transactional revenue

     Increase adoption and usage; we guarantee it!

     And ultimately, gain an edge over the competition


Experience is Everything   © Copyright 2010 Mobients, Inc. All rights reserved.   10
At Mobients, we tailor our approach
 to maximize your value. In short,
 we design experiences that help you
 capture the attention of users.
Experience is Everything   © Copyright 2010 Mobients, Inc. All rights reserved.   11
How do we do it…
    Mobients is a multi-disciplinary consulting firm led
    by design thinking mobile experts. We deliver a
    spectrum of design strategy and user experience
    services in:

     Mobile Design Strategy
     Mobile User Research
     Mobile Information Architecture
     Mobile Visual Design
     Mobile Human Factors and Usability

Experience is Everything   © Copyright 2010 Mobients, Inc. All rights reserved.   12
When fast,                                   Our quick start
    affordable                                   services provide
    and targeted                                 a great way to
    is the                                       start increasing
    approach                                     loyalty and
    you need…                                    adoption today!


Experience is Everything   © Copyright 2010 Mobients, Inc. All rights reserved.   13
Strategy Research
               • Concept Discovery                     • Mini-Ethnographies
               • UX Requirements Strategy              •   Persona Creation
Our Services



               •   Competitive Benchmarking            •   User Research
               •   Trend Analysis                      •   Guerilla Testing



               • UI Design                             • Usability Assessments
               •   Styleguides (iPhone, Android, BB)   •   Rapid Prototyping
               •   Concept Design                      •   In-Lab Testing
               •   Information Architecture/           •   Expert Reviews
                   Wireframing



               Design                                  Usability
“I need to turn my vision into an actionable,
   testable and marketable concept ”

       Our Concept Discovery is an immersive and
      collaborative service designed to:
      Strategically position your product or service for market
      entry
      Create visual prototypes to communicate your vision to a
      wide array of stakeholders

      Develop a framework to guide all future production and
      design activities

Experience is Everything    © Copyright 2010 Mobients, Inc. All rights reserved.   15
“I need requirements that balance my
      business, technical and end-user needs”

      Our UX Requirements Strategy is a collaborative
      process, between business, technical and UX
      stakeholders, that ensures:
      Prioritization of features is aligned with the needs and
      desires of target audience
      Product scope includes critical user-centered requirements

      Planning and estimation account for differences in user
      experience requirements across target platforms

Experience is Everything    © Copyright 2010 Mobients, Inc. All rights reserved.   16
“I need to understand how my product fits
   into the lives of my target audience ”

       Our Mini-Ethnographies give you key insights
      into:

      The Personas that will help you make informed decisions
      throughout the product lifecycle
       The devices that dominate your target market

      The features that will create a “sticky” factor and prove
      invaluable for your users


Experience is Everything    © Copyright 2010 Mobients, Inc. All rights reserved.   17
“I need my product to be compelling and
   grab the attention of users ”

       Our UI Design can help you differentiate your
      product by:

      Creating an aesthetic that speaks to your audience and
      strengthens your brand
      Providing visual cues that promote usage of key features

      Defining visual style guidelines that provide a framework
      for current and future designs


Experience is Everything   © Copyright 2010 Mobients, Inc. All rights reserved.   18
“I need to make improvements that will
      decrease churn and increase satisfaction ”

      Our Usability Assessments are performed by
      mobile expert reviewers who:

      Leverage deep backgrounds in Usability, Accessibility and
      Universal Design
      Tailor proven heuristics for your target mobile audience

      Identify issues and severities along with actionable
      recommendations


Experience is Everything   © Copyright 2010 Mobients, Inc. All rights reserved.   19
So, why is Mobients the right
partner for you?
Mobile is our life!
    Deep experience:                                        Innovation:
     Our multi-disciplinary teams come                       Mobients has patents pending in
    from diverse fields of study and                        augmented reality. We pioneered
    industry experience. Our mobile                         mobile banking which is now a
    expertise crosses a broad range of                      staple in the mobile space
    industry verticals & domains
                                                            Proven track record:
    Laser Focus:                                             Our clients are industry leaders,
     The only major player in mobile to                     ranging from carriers to the
    focus exclusively on user                               innovators that are defining the
    experience and design strategy                          mobile revolution
    Guaranteed:                                             Smart processes:
     We guarantee our services will
    increase both adoption and usage                         We strike an optimal balance
    of your products and services                           between structured systems and
                                                            organic, creative thinking

Experience is Everything      © Copyright 2010 Mobients, Inc. All rights reserved.               21
And, our track record speaks for itself
    Since 2007, we’ve had the pleasure of working with
    many of the key players in the mobile value chain.
    Industries we serve:                                    Companies we’ve helped:
        Mobile Commerce                                        AT&T
        Mobile Banking                                         Qualcomm
        Mobile Publishing                                      Firethorn Mobile
        Social Networking                                      Samsung
        Mobile Retail                                          LG
        Mobile Advertising                                     Sprint
        Carriers & Manufacturers                               Fleishman-Hillard
        Convergent Channels



Experience is Everything       © Copyright 2010 Mobients, Inc. All rights reserved.   22
Are you ready? Start your
experience@mobients.com today!
Atlanta
                                                    10 Glen Lake Pkwy.
                                                    Suite 130
                                                    Atlanta, GA 30328
                                                    P 404.478.6540
                                                    F 404.549.3399

   Get in Touch!                                    Virginia
                                                    1934 Old Gallows Rd.
                                                    Suite 350
                                                    Vienna, VA 22182
                                                    P 703.752.6116
                                                    F 703.997.7564

                                                    experience@mobients.com

Experience is Everything   © Copyright 2010 Mobients, Inc. All rights reserved.   24
Thank You!

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Mobients experience is everything

  • 2. Have you ever been to a restaurant and had a waiter ruin your experience? Experience is Everything © Copyright 2010 Mobients, Inc. All rights reserved. 2
  • 3. Maybe you’ve been to a grocery store and couldn’t find what you were looking for… Experience is Everything © Copyright 2010 Mobients, Inc. All rights reserved. 3
  • 4. In mobile, this is the story of loyalty and adoption. Experience is Everything © Copyright 2010 Mobients, Inc. All rights reserved. 4
  • 5. So, who is Mobients? We’re the company that’s changing the way you experience mobile. We design mobile user experiences. Experience is Everything © Copyright 2010 Mobients, Inc. All rights reserved. 5
  • 6. We’re the experts in user experience and design strategy for mobile. It’s what we live for. And, we do it better than anyone, because we have more experience and more focus than anyone else in this space. We’ve worked with clients ranging from one of the world’s largest carriers to the mobile innovators that are defining the mobile revolution. Experience is Everything © Copyright 2010 Mobients, Inc. All rights reserved. 6
  • 7. The simple answer is, because like most Why should business leaders, you care? you’re looking at the mobile channel to generate growth and revenue. Experience is Everything © Copyright 2010 Mobients, Inc. All rights reserved. 7
  • 8. In Mobile, Experience is Everything No matter how powerful your product or platform may be, user experience ultimately determines:  Who will use it  How they will use it, and,  How much they will use it Yet, user experience is difficult to perfect – especially on a small screen in such a young and fragmented industry. Experience is Everything © Copyright 2010 Mobients, Inc. All rights reserved. 8
  • 9. In mobile, the time to capture market share is now.
  • 10. So, what can Mobients do for you? We can help you attract new users, get them to use features more often, and inspire them to tell their friends. By working with Mobients you will:  Dramatically decrease churn  Increase advertising revenue  Increase transactional revenue  Increase adoption and usage; we guarantee it!  And ultimately, gain an edge over the competition Experience is Everything © Copyright 2010 Mobients, Inc. All rights reserved. 10
  • 11. At Mobients, we tailor our approach to maximize your value. In short, we design experiences that help you capture the attention of users. Experience is Everything © Copyright 2010 Mobients, Inc. All rights reserved. 11
  • 12. How do we do it… Mobients is a multi-disciplinary consulting firm led by design thinking mobile experts. We deliver a spectrum of design strategy and user experience services in:  Mobile Design Strategy  Mobile User Research  Mobile Information Architecture  Mobile Visual Design  Mobile Human Factors and Usability Experience is Everything © Copyright 2010 Mobients, Inc. All rights reserved. 12
  • 13. When fast, Our quick start affordable services provide and targeted a great way to is the start increasing approach loyalty and you need… adoption today! Experience is Everything © Copyright 2010 Mobients, Inc. All rights reserved. 13
  • 14. Strategy Research • Concept Discovery • Mini-Ethnographies • UX Requirements Strategy • Persona Creation Our Services • Competitive Benchmarking • User Research • Trend Analysis • Guerilla Testing • UI Design • Usability Assessments • Styleguides (iPhone, Android, BB) • Rapid Prototyping • Concept Design • In-Lab Testing • Information Architecture/ • Expert Reviews Wireframing Design Usability
  • 15. “I need to turn my vision into an actionable, testable and marketable concept ” Our Concept Discovery is an immersive and collaborative service designed to: Strategically position your product or service for market entry Create visual prototypes to communicate your vision to a wide array of stakeholders Develop a framework to guide all future production and design activities Experience is Everything © Copyright 2010 Mobients, Inc. All rights reserved. 15
  • 16. “I need requirements that balance my business, technical and end-user needs” Our UX Requirements Strategy is a collaborative process, between business, technical and UX stakeholders, that ensures: Prioritization of features is aligned with the needs and desires of target audience Product scope includes critical user-centered requirements Planning and estimation account for differences in user experience requirements across target platforms Experience is Everything © Copyright 2010 Mobients, Inc. All rights reserved. 16
  • 17. “I need to understand how my product fits into the lives of my target audience ” Our Mini-Ethnographies give you key insights into: The Personas that will help you make informed decisions throughout the product lifecycle  The devices that dominate your target market The features that will create a “sticky” factor and prove invaluable for your users Experience is Everything © Copyright 2010 Mobients, Inc. All rights reserved. 17
  • 18. “I need my product to be compelling and grab the attention of users ” Our UI Design can help you differentiate your product by: Creating an aesthetic that speaks to your audience and strengthens your brand Providing visual cues that promote usage of key features Defining visual style guidelines that provide a framework for current and future designs Experience is Everything © Copyright 2010 Mobients, Inc. All rights reserved. 18
  • 19. “I need to make improvements that will decrease churn and increase satisfaction ” Our Usability Assessments are performed by mobile expert reviewers who: Leverage deep backgrounds in Usability, Accessibility and Universal Design Tailor proven heuristics for your target mobile audience Identify issues and severities along with actionable recommendations Experience is Everything © Copyright 2010 Mobients, Inc. All rights reserved. 19
  • 20. So, why is Mobients the right partner for you?
  • 21. Mobile is our life! Deep experience: Innovation: Our multi-disciplinary teams come Mobients has patents pending in from diverse fields of study and augmented reality. We pioneered industry experience. Our mobile mobile banking which is now a expertise crosses a broad range of staple in the mobile space industry verticals & domains Proven track record: Laser Focus: Our clients are industry leaders, The only major player in mobile to ranging from carriers to the focus exclusively on user innovators that are defining the experience and design strategy mobile revolution Guaranteed: Smart processes: We guarantee our services will increase both adoption and usage We strike an optimal balance of your products and services between structured systems and organic, creative thinking Experience is Everything © Copyright 2010 Mobients, Inc. All rights reserved. 21
  • 22. And, our track record speaks for itself Since 2007, we’ve had the pleasure of working with many of the key players in the mobile value chain. Industries we serve: Companies we’ve helped:  Mobile Commerce  AT&T  Mobile Banking  Qualcomm  Mobile Publishing  Firethorn Mobile  Social Networking  Samsung  Mobile Retail  LG  Mobile Advertising  Sprint  Carriers & Manufacturers  Fleishman-Hillard  Convergent Channels Experience is Everything © Copyright 2010 Mobients, Inc. All rights reserved. 22
  • 23. Are you ready? Start your experience@mobients.com today!
  • 24. Atlanta 10 Glen Lake Pkwy. Suite 130 Atlanta, GA 30328 P 404.478.6540 F 404.549.3399 Get in Touch! Virginia 1934 Old Gallows Rd. Suite 350 Vienna, VA 22182 P 703.752.6116 F 703.997.7564 experience@mobients.com Experience is Everything © Copyright 2010 Mobients, Inc. All rights reserved. 24