This document discusses three experiences a mental health nurse had and the lessons learned from each one. The first experience was failing to properly collect a patient's health history, missing their diabetes diagnosis. This taught the importance of thorough patient histories. The second experience caring for an Indigenous patient reinforced the need for cultural competence. The third experience trying to educate a schizophrenic patient about medication adherence showed the nurse the importance of building rapport and trust with patients. The nurse learned they need to verify medical records, include family more, improve communication skills, and focus on strong nurse-patient relationships.

1. MNGT1001 Introduction To Management
Answers:
Experience 1
Overview of experience: While providing mental health support to one of the patients with
Bipolar disorder, I failed to collect the health history of the patient accurately. This resulted
in poor acknowledgement of the history of diabetes and was later corrected based on health
records.
Reflections on experience: This experience helped me learn about the importance of patient
history. I failed to include this information in the record as the patient had not mentioned
the incidence.
Learning from experience: I have learned that for patients with severe mental illnesses, the
inclusion of family in the process of care should be taken into consideration (Jones
& Beauvais, 2022).
Change for the future: In future, I will ensure verifying patient information from the medical
record and also include the family of patients for comprehensive assessments.
Experience 2
Overview of experience: I had to provide care to an ATSI patient with depression, and I was
assisted by a Liaison officer for the same.
Reflections on experience: Sensitive care is crucial for mental health patients (Hwang et al.,
2018). Through this experience, I was able to gather information on competence in care.
Learning from experience: I was able to learn the importance of strong communication
skills in care.
Change for the future: I will improve my communication skills and be more competent with
cultural sensitivity.

2. Experience 3
Overview of experience: I had to educate a patient with schizophrenia about the need for
medication adherence. I was struggling to do so and was helped by my supervisor,
Reflections on experience: Patients with severe mental illnesses need to be educated about
the importance of medication adherence (Hansen & Metzl, 2019). This needs specific
attention that I failed to provide in the process.
Learning from experience: Understood the importance of rapport building and trust-
building with patients.
Change for the future: I Will focus on building strong patient and nurse relationships.
References
Hansen, H., & Metzl, J. M. (Eds.). (2019). Structural competency in mental health and
medicine: A case-based approach to treating the social determinants of health. Springer.
https://books.google.com/books?hl=en&lr=&id=rGqPDwAAQBAJ&oi=fnd&pg=PR5&dq=Co
mpetency+for+mental+health+nursing&ots=UgS5cFUJ45&sig=GIdHDu8Z-
EsacwUITScsnZcSeag
Hwang, B., Choi, H., Kim, S., Kim, S., Ko, H., & Kim, J. (2018). Facilitating student learning with
critical reflective journaling in psychiatric mental health nursing clinical education: A
qualitative study. Nurse Education Today, 69, 159-164.
https://www.sciencedirect.com/science/article/pii/S0260691718303113
Jones, J. S., & Beauvais, A. M. (2022). Psychiatric mental health nursing: An interpersonal
approach. Jones & Bartlett Learning.
https://books.google.com/books?hl=en&lr=&id=lt9XEAAAQBAJ&oi=fnd&pg=PP1&dq=Com
petency+for+mental+health+nursing+book&ots=GHxHx-P-
Pz&sig=uGT7dSE78V1bDXuyDKPqufQA77U