The document discusses market segmentation and targeting. It describes four levels of micro-marketing including segments, niches, local areas, and individuals. Market segmentation can be done geographically, demographically, psychographically, and behaviorally. Demographic segmentation includes factors like age, life cycle, gender, income, and social class. Behavioral segmentation looks at variables such as decision roles, benefits, usage rates, loyalty status, and attitudes. The document outlines the steps involved in effective segmentation including identifying needs-based segments, measuring segment attractiveness and profitability, and developing targeted marketing strategies.