MIS

1. Passenger Reservation Information System
INDIAN RAILWAYS

2. INDIAN RAILWAYS
What comes to your mind??

3. Background
• Second largest network in the world under single Management
• Largest Employer in India
• 12 million Passenger everyday – more than any rail system on
earth
• 500 million metric tons of freight annually
• Largest civilian government department in India
• 15 Zones, 6853 stations.

4. Problem
• Increasing number of pasengers / customers
• Rising input cost upto 200%
• Unavailibility of easy, correct & timely access to information
• Ineffecient management of resources
• Revenue leakage
• Poor Customer Service/Satisfaction

5. Objective
• Reduce cost
• Reduce burden on staff
• Improve efficiency
• Provide better Customer Service

6. INDIAN RAILWAYS
What are the solutions to address the problems faced by
Indian railways??

7. Solution
• Adoption of Customer-centric IT applications
– PRS
– UTS
– NTES
– FOIS
• Integration of all reservation counters
– CONCERT ( Country wide Network of Reservation and Ticketing counters)

8. Solution
• Passenger Reservation System (PRS)- www.indianrail.gov.in
– Web enabled
– Journey Planning/Fare/Availibility
– Reservation between any pair of station
– Automatic upgradation
– Uses centralized database
– 97% reservation made through PRS presently

9. Solution
• IRCTC – www.irctc.co.in
– To remove burden on employees at booking counters.
– Online ticket reservation system
– Payments can be made both on Debit/Credit Card
– Uses the Centralised database of Railways

10. Solution
• National Train Enquiry System (NTES) – www.trainenquiry.com
– Running position and arrival of train
– Information passed on to customers via IVRS and Web

11. Solution
• Freight Operating Information System (FOIS)
– Instant information of current status of goods in transit
– Helps in managing inventory
– Helps in assest utilization

12. Solution
• Unreserved Ticketing System (UTS)
– Introduced to address the issue of unreserved tickets
– System uses centralized database to manage ticketing so that
unreserved ticket can be bought from any terminal.
– Brought simplicity and flexibility into the process of procuring tickets
even for unreserved class

13. Roadmap for IT in Railways
Five year period Stage
Period
1:
2005-10
Period
2:
2010-15
Period
3:
2015-20
Period
4:
2020-25

14. Automa
tion
Synerg
y
Glob
al
Acce
ptance Integration

15. Levels of Railways
Lev
el
No:
Level Type of System Examples
1 Operational Transaction processing system PRS and FOIS
2 Knowled
ge Level
Office Automation System MS Office Suite
Knowledge Work System Computer
Aide
d Design(CAD)
3 Managerial Management Information System MIS
reports in
PRS and FOIS
Decision Support System
4 Strategic Executive Support System Long
Range
Decision

16. Support
Systems(LRDS
S)

17. INDIAN RAILWAY ENTERPRISE COMPUTING
SYSTEMS APPLICATIONS
INTEGRATION ENTERPRISE RESOURCEPLANNING INDIAN RAILWAY PORTAL
ENTERPRISE
MANAGEMENT
Strategic Enterprise
Management
Business
Intelligence and
Data
Warehousing
Managerial
Accounting
Financial
Accounting
Regulatory Reporting
CRM Market Research PRS Call Centre
Customer Data
Base
Customer Service
OPERATIONS FOIS Crew Scheduling
Station
Management
PARCEL
MANAGEMENT
Train Planning
MAINTENANCE
Engineering
Planning
Rolling Stock
Maintenance
Inventory
Management
Infrastructure
Maintenance
AssetLife Cycle
Management
BUSINESS
SUPPORT
SYSTEMS
Human Resources
Management
Procurement and
Contract
Management
Cash Flow
Management
Real Estate
Management
Litigation
Management
DATA
PROCESSING
SYSTEMS
CONTROL OFFICE APPLICATIONS
DATA CAPTURE
TERMINALS,FIXED,
HAND-HELD
PDAS
MOBILE
PHONES
DATA LOGGERS SCADA SYSTEMS

18. C
CO
ON
NC
CE
ER
RT
T N
NE
ET
TW
WO
OR
RK
K T
TO
OP
PO
OL
LO
OG
GY
Y
Delhi PRS kolkata PRS
2 MBPS (x2) Leased
Line
2 MBPS (x2) Leased
Line6
Mumbai PRS 2 MBPS (x2) Leased
Line
2 MBPS Leased Line
2 MBPS Leased Line
Secunderabad PRS
2 MBPS (X 2) Leased
Line
Delhi
Calcutta
Chennai PRS
Mumbai
SecBad
16
Chennai

19. INDIAN RAILWAYS
What are the benefits to customers from the solutions
discussed??

20. Outcomes
• Benefits to customers
– Transperancy
– Universal Booking Counters
– Upgradation/ instant update of Status
– Reduced wait time
– Customer satisfaction

21. INDIAN RAILWAYS
What are the benefits to Railways from the solutions
discussed??

22. Outcomes
• Benefits to Railways
– Increase in the sale of tickets – Increased revenue
– Increased efficiency
– Optimal utilisation of berths
– Analysis of traffic pattern for better overall planning
– Reduction in Revenue losses
– Saving on Manpower
– Eliminate possibilities of fraud

23. Summary - Benefits of using IT
• Issue of reservation ticket from any station to any station. Passenger
journey to multiple laps of reservation can be handled from a single
window
• Reservation services can offered round the clock 24x7.
• Change of train profile can be possible effectively and immediately.
• Dynamic definition of the advance reservation period is possible.
• Provides online aggregation of EIS figure such as revenue ,berth utilisation
etc. and presentation of the summarised data in the from the operational
systems store.
• Provides automatic database recovery against all kinds of hardware and
software failures.
• Complete audit for transactions and data access.