Indian Railways is the largest railway system in the world under a single management. It is 150 years old and carries over 11 million passengers daily on more than 7,000 stations across its 8520 trains. It is also the largest civilian employer in the world with over 1.7 million employees. While Indian Railways has faced challenges like delays and corruption, it continues to expand its network and adopt new technologies to improve customer satisfaction and remain the primary mode of long distance transport.

2.  Indian Railways is 150 years old
 It is largest railway system in world under one
management
 It is the lifeline of our country
 It is the biggest civilian employer in the world
 No strike in last 30 years in spite of 17 lac workers
 It runs 12000 trains every day
 It carries 1.4 crore passengers & 16 lac tonnes of goods
everyday
 Indian Railways,the world’s second largest railway,
carries 11 million passengers each day, on 8520 trains
departing from 7000 stations.

4.  1853- First train run (Boribunder to Thane)
 1854-The first passenger train (Howrah to Hoogly)
 1856-First south line was open. (Chennai)
 1859-First north line( Allahabad to Kanpur)
 1947-Post partition 21 railway systems - 10 owned by the GOI and balance by
princely states
 1951- Southern, Central and Western Railways SR, CR&WR created
 1952-Northern, Eastern and North Eastern Railways, NR,ER&NER created
 1955-South Eastern Railways, SER created
 1958-North East Frontier Railways, NFR created.
 1966-South Central Railways, SCR created.
 2002-East Central & North Western Railways created in October
 2002-South Western , West Central, North Central, South Eastern Central &
East Coast Railway, created in April 2003

5. PAST APPROACH
 Nothing can change
 We are rail roads
 Fear and anxiety
 Restructuring and
Rightsizing
 Tariff focused
PRESENT APPROACH
 Passion and Integrity
to change
 We are in the business
of transportation
 Hope and excitement
 Regeneration and
competitiveness
 Unit cost focused
C
H
A
N
G
E

8.  Strength- biggest company , largest network ,
affordable to common people.
 Weakness-corruption within department , poor
infrastructure , delayed train.
 Opportunity-Metro in commercial city like Mumbai ,
development in small cities.
 Threat-low cost airlines , improvement of roadways ,
could be taken over by airlines

13. Process Complexities
Technological Factors
Competition
Customer Satisfaction
SECOND ORDER CHANGE
Usage of IT in Railways
Metro Rail
Golden quadrilateral projects
Expansion of Railway Zones from nine to sixteen

14.  Doubling of Railway routes
 Railway road kms expansion
 Phasing out of steam engines.
 Replacing diesel engines with electric engines.
 Meter gauge to broad gauge conversion .
 Electrification of routes
 Third class accommodation abolished
 Introduction of AC-2 tier and AC-3 tier coaches
 Introduction of IRCTC
 Outsourcing of maintenance operations
 Decentralization
 Human Resource initiatives
 Product innovation
 Increasing the speed of trains

15.  A large complex Infrastructure System with Large
Geographical Dispersion such as the Indian Railways can
benefit greatly from the intelligent use of IT
E-GOVERNANCE OBJECTIVE
 Freight revenue enhancement
 Passenger revenue enhancement
 Improvements in Customer and public service
 Investment optimization
 Transforming Transport through Technology
 Jewels in the Crown
-Freight Operations Information system ( FOIS)
-Passenger Reservations System (PRS)
-Unreserved Ticketing System (UTS)
-Instant voice response system (IVRS)
-Rail Net
-E- Ticketing

16.  Total freight increased to 728.41 mt. during 2006-07 from 666.51
mt. in 2005-06.
 During 2006-07 gross earnings went up by 14% to register US $
15.19 billion as against US $ 13.25 billion while passenger
earnings accounted for US $ 4.1billion (13.8 per cent growth)
freight earnings accounted for US $ 10.16 billion.
 The operating ratio of Railways has improved to 78.68 per cent
during the year 2006-07 from 83.72 per cent in 2005-06
SOURCE: Alok Kumar Mishra, Indian Railways, Backbone of
Information Transport in India, Oct. 15, 2002, p.2 and 11

17. “It is not the strongest of the species that
survive, nor the most intelligent, but is the
one most responsive to change.”
“Revolutions don’t last, but Evolution does”

18.  http://www.ibef.org/economy/railways.aspx.
 http://indiaonestop.com/economy-macro-viewhtm
 http://www.iloveindia.com/economy-of-
india/service-sector.html.

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