1. EIGHT P’S OF BY INDIAN
RAILWAYS
Submitted by
Aarthi
Aravintha
Deepika
Iliyas Ahamed
Karthika R
Naveen
Sai Venkatesh
Sindhuja.S

2. DETAILS OF INDIAN RAILWAY
Railway Minister: Pavan kumar Bansal , Union Cabinet
Railway minister of Gujarat: Naranbhai J Rathwa.
Type : Government-owned corporation
Industry : Railways
Founded : 16 April 1853
Headquarters : New Delhi , India
Area served : India
Services : Passenger railway, freight services, Parcel carrier
Catering and Tourism Services and other related services
Revenue : 106,647 crore (US$19.41 billion) (2011–12)
Net Income : 14,500 crore (US$2.64 billion) (2012–13)
Owner(s) : Government of India (100%)
Employees : 1.4 million (2011)
Parent : Ministry of Railways through Railway Board (India)
Divisions : 17 Railway Zones

3. S. No Name Date Established Headquarters
1. Central 1951, November 5 Mumbai
2. East Central 2002, October 1 Hajipur
3. East Coast 2003, April 1 Bhubaneswar
4. Eastern 1952, April Kolkata
5. North Central 2003, April 1 Allahabad
6. North Eastern 1952 Gorakhpur
7. North Western 2002, October 1 Jaipur
8. Northeast Frontier 1958,15th Jan Guwahati
9. Northern 1952, April 14 Delhi
10. South Central 1966, October 2 Secunderabad
11. South East Central 2003, April 1 Bilaspur
12. South Eastern 1955 Kolkata
13. South Western 2003, April 1 Hubli
14. Southern 1951, April 14 Chennai
15. West Central 2003, April 1 Jabalpur
16. Western 1951, November 5 Mumbai

5. Services
 Express Trains
 Fast Passenger
 Superfast/Mail
 Deccan Odyssey
 Duronto
 Garib Rath
 Jan Shatabdi Express
 Maharaja Express
 Palace on Wheels
 Royal Rajasthan on
Wheels
 Rajdhani
 Shatabdi Express
 Sampark Kranti
Express
 The Golden Chariot
 Lifeline Express
 Red Ribbon Express

6. Standard Berth
AC Fans
Postal Parcel
TV Cottons
Chair ATM
E-Ticketing Online
Waiting Rooms
Satiation Staff
RPF Guard
Trains TC
Tracks TTE
Platforms Catering
Enquiry
Transportation
Travel & Tourism

7. Child
Senior
Citizen
Super
Senior
Citizen
Poor
Peoples
AC
Class
First
Class
Chair
Class
Long
Distance
Sleeper
Class
General
Class
Luggage
Monthly
Basis
Student
Travel
Time
Other
Charges

8. policy of Indian Railway

9. Objectives of pricing Policy of Indian
Railway
Revenue Maximization
satisfactory level of profit.
Cost Recovery
Welfare Maximization

10. Revenue Maximization
Price at which the revenue is maximized, is not necessarily the same as
that at which maximum profit is obtained.
Satisfactory level of Profit
The fare charges are decided such that it helps to achieve a satisfactory
level of profit for the Indian Railway.

11. Cost Recovery (with an acceptable level of profit)
• Basic strategy of Cost plus pricing is followed.
• This is very popular among public utilities and power sector
organizations.
• Price= Average cost of providing service(plus an acceptable
level of profit as the case may be).
Welfare Maximization
• Welfare is maximized when Price= Marginal Cost .
• Such a condition exists in the long term when there is Perfect
Competition.
• Marginal Social Cost leads to Allocation Efficiency.

12. Public Relationship
Advertisement
Infrastructure
Online Availability
Media & Press
Employees Satisfaction
Facilities
Better Services
Occasional Offers

13. PLACE
Direct Distribution
1. Railway Station
2. Online Booking
3. Tele Booking
4. Mobile Reservation
Indirect Distribution
1. Agent
2. Franchiser
3. E-Ticket Places
4. Tour Operators
5. Travel Agencies

14. CONCERT Performance
Less than 1 sec for
local transaction
3 sec for network
transaction.
Capable for providing
reservations for 22
hours per day.

15. Parcel Management System
Following Functions are covered
 Parcel Booking, Cancellation and Loading
 monitoring and tracking of Parcels
 Demurrage and Wharfage Calculation
 Printing of Parcel labels
 Networking of all parcel offices
 RFID tags for tracing parcels

16. PEOPLE
Employee
1. Station Controller Staff
2. Other Station Staff
3. TTE
4. Driver
5. Guard
6. Securities
7. Rail Ministry
Customer
1. Initiative
2. Influencer
2. Payer
3. Decider
4. Buyer
5. User
6. Financer

17. Good Infrastructure
Parking Space
Waiting Hall
TV on Platform
Attach to city/village
Securities
Catering facilities
Available Facilities

18. Catering
• A new Catering Policy 2010 has
been introduced which has revised
the role of agency for management
of catering services on IR.
• IRCTC would continue to be a service provider to the IR and shall be
responsible for managing the premium and high end outlets like Food
Plazas, Food Courts and Fast Food Units including institutional catering
outside the Railways.
• To provide low cost wholesome food and regional cuisine to common
passengers, 32 Jan Ahaar outlets were commissioned at various
stations.

19. Reached to station
Leave the train
Travel in train
Conform your reservation
Collect your ticket
Come to the Railway Station

20. FACILITIES PROVIDED BY THE INDIAN
RAILWAY TO THE PASSENGERS
• RESERVATION:
 Provision of computerized reservation facilities at all stations
with a workload of 300 reservation related transaction. It has
opened adequate number of counters to ensure reduced
waiting time.
• BOOKING:
 Opening of ticket booking counters with adequate working
hours to facilitate issue of tickets to the public. The working
hours will be clearly displayed at the counters

21. REFUNDS :
1. As far as possible, refunds would be made across the counter,
provided the ticket is surrendered within the specified time limit.
Such refunds can be obtained at the computerised counters of any
station provided it is linked with the ticket issuing station and the
ticket is presented within the prescribed limit.
2. In case of failure of air-conditioning equipment, the portion
traveled without air-conditioning shall be refunded for which a
Certificate may be obtained from Guard/TTE.
3. Station Masters of certain important stations/reservation offices
have been granted special discretionary powers to grant refund
on used tickets issued from their stations.

22. SPECIAL TRAINS:
 It gives information in advance through media
for special trains on special occasions.
LOST, TORN OR MUTILATED TICKETS:
1.No claim for refund is entertained by Indian
Railways in case of lost or misplaced tickets.
2.Refund of fare will be granted in respect of a torn or
mutilated ticket if the authenticity is verifiable on
the basis of the particulars visible on the face of the
ticket.

23. CONCESSIONS
 Handy information pamphlets in local languages
containing details of different types of concessions to
which passengers are eligible and other relevant passenger
information will be made available at Book Stalls and
Railway Counters on payment of nominal charges.
PASSENGER AMENITIES
 Basic facilities like booking arrangements, waiting hall.
Benches lighting, drinking water, platform, urinals, and
shady trees shall be available at all the regular stations. On
board a train, lighting and fans, cushioned berths, toilets,
reservation charts and destination board will be available.
TTEs/Conductors, etc. shall also be available to attend to
complaints/grievances.

24. PUBLIC GRIEVANCES
 Railway Administration would ordinarily reply to
the complainant within 90 days, where detailed
enquiries are not required to be made and within
120 days, in case of complaints where detailed
enquiries are warranted.
THEFT OF LUGGAGE
 A Prescribed FIR Form is available in the Timetable
or with TTEs/Guards or GRP escort. After filling it
up, the Form may be handed over to one of the
officials’ viz., TTE, Guard or GRP escort for
registration of the report at the next Police Station.

25. ENQUIRY AND INFORMATION:
 Railway Timetables provide information for
different trains, computerized Interactive Voice
Response System is also available at important
stations.
 The position of running of trains will be updated
regularly and announced on the Public Address
System at important stations and also made
available on telephone or personal enquiries.

26. Customer Care
 IR imparted training to 1,473 staff during 2010-11 which
included frontline staff like Station Superintendents,
 Deputy Station Superintendents,
 Train Examiners,
 Travelling Ticket Examiners,
 Railway Protection Force and those manning Enquiry,
 Reservation,
 Booking, Parcel Office, “May I Help You” counters with a view to
improve their inter-personal skills and to equip them to deal
with the rail customers in a better manner.
 The programme also aims at increasing the performance level of
employees by sensitizing them to the needs of the customers.

27. Latest developments
1) The Darjeeling Himalayan Railway, a narrow gauge train with
a steam locomotive is classified as a World Heritage Site by
UNESCO. The route starts at Siliguri in the plains in West
Bengal and traverses tea gardens en route to Darjeeling, a hill
station at an elevation of 2,134 meters (7,000 ft).

28. DARJEELING HIMALAYAN RAILWAY

29. 2) In Rajasthan it is the Palace on Wheels which is a specially
designed train, lugged by a steam engine, for promoting
tourism in the state.
• The Palace on Wheels comprises of 14 fully air-conditioned
deluxe saloons, equipped with world class amenities to
enhance the pleasure of traveling.

30. 3) The efforts of Maharashtra government had made a way to
introduce the Deccan Odyssey along the Konkan route.
• The next journey of the Deccan Odyssey, a luxurious and
expensive five-star train, will offer commuters a 25% discount.
Maharashtra Tourism Development Corporation (MTDC) has
offered the sop to attract rich Indian travellers.

31. 4) Then there is even the Samjhauta Express a train that runs
between India and Pakistan. However, in 2001 the hostilities
between the two nations saw the line being closed, though it is
scheduled to be opened soon.

32. 5) "Hospital-on-Wheels" Lifeline Express is a special train
which provides healthcare to the rural areas.
The train has a compartment that serves as an operating room,
a second one which serves as a storeroom and an additional
two that serve as a patient ward. The train travels around the
country, staying at a location for about two months before
moving elsewhere.

33. 6)Pamban Railway Bridge that links
Rameshwaram to the mainland. Thousands of
pilgrims cross the sea every day to visit the
island.

34. 7) Kalka-Shimla Railway, a narrow gauge railway in the Shivalik
mountains in Himachal Pradesh. In 2003 the railway was
featured in the Guinness Book of World Records for offering the
steepest rise in altitude in the space of 96 kilometre.
8) Vivek Express, between Dibrugarh and Kanyakumari, has the
longest run in terms of distance and time on Indian Railways
network. It covers 4,286 km (2,663 mi) in about 82 hours and 30
minutes.
9) Himsagar Express, between Kanyakumari and Jammu Tawi, has the
second longest run in terms of distance and time on Indian Railways
network. It covers 3,715 km (2,308 mi) in about 69 hours and 30
minutes. The Bhopal Shatabdi Express is the fastest train in India
today having a maximum speed of 150 km/h (93 mph) on the
Faridabad–Agra section. The fastest speed attained by any train is
184 km/h (114 mph) in 2000 during test runs.

35. 10) RCF rolls out country's first double-decker rake.
RCF has offered this rake comprising eight double-
decker and two power car coaches to Eastern
Railway Kolkata as the first AC double-decker train
will run between Howrah in West Bengal and
Dhanbad in Jharkhand within a fortnight.

36. Current Issues
 Higher demand for Freight and Passenger transport, with planned economic growth
 Need for capacity enhancement in the Railway network over the next 10-15 years
 Technological uprgadation for better maintenance of railway assets
 Increase freight market share through higher availability of services at competitive prices
 Greater attention to passenger services and safety
 Heavily subsidised passenger fares
 Upgradation of the Railway Production units for improved efficiency and productivity
 Large Geographical Dispersion
 Diverse Computing Platforms
 24x7 operations throughout the Year
 OLTP applications support Public Services
 Demanding Missions to accomplish
 Heterogeneous Networks

37. IT STRATEGIES OF IR
Applications should transcend boundaries of railway
organisation and go into the domain of the customer.
Implement decision support systems
Integration with communication systems and other
technologies.-use of Internet, mobile phones, hand held
terminals, universal product code readers etc
Manage continuous improvement in technology.

38. Future Trends in IT in Railways
• Killer Applications
– Ticketing Solutions (Centralised, Stand-alone, Mobile, Smart Card,
Self Service, Internet etc.); value added services to customer
– On line and e-enabled Freight Management System
– Integrated revenue accountal system
– Train Charting and Control Systems
– RFID based Wagon/Parcel Tracking Systems
– Integrated Materials Management System / Fixed assets mgmt
– Safety Systems (GPS, Embedded Systems)
– GIS based Track Maintenance Systems
Leverage on the state-of-the-art technology to be more
competitive and reduce cost

39. • E-enabled Freight Management
System
• Customer care centers
• Intelligent Stations Infrastructure
• Self service kiosks at Stations
• Smart and Stored Value Cards for
MST / Passes
• RFID based Smart card & Biometric
technology for passenger screening
• Re-vamped Revenue Management
A Service-Oriented IT Vision For IR
• Operations & Scheduling
• Staff Management
• Yield Management
• WAP Gateway
• WAP Applications and WML Pages
• SMS Gateway
• Payment Gateway
• ERP for IR
• An IR PORTAL

40. RECENT NEWS ON INDIAN RAILWAYS

41. Convert Your Waitlisted Train Ticket
Into an Airline Ticket
• On 1 April 2015 it announced 120 days of advance booking in trains in India.
• For passengers failing to get a confirmed ticket, the Indian Railway Catering and Tourism
Corporation (IRCTC) has decided to provide an option of converting it into a airline ticket at a
competitive fare.
• The railways has already tied up with GoAir and it has sold approximately 100 tickets through
this scheme in the past one month. They are also planning to rope in SpiceJet under this
scheme.
• Most of the domestic airlines fly with 25% empty seats and IRCTC plans to utilise this
opportunity.
• This calculated move will not only be a boon for the domestic airlines but also help the
passengers to avail much benefit.

42. Continues…..
• Points to be Noted:
• The scheme is applied to the tickets booked at
least three days prior to the date of the journey.
• IRCTC will intimate the wait-listed passengers to
seek benefit under this scheme.
• Any passenger (with a booking in sleeper class or
AC) can avail this facility.
• Airline tickets for these wait-listed passengers
(who failed to get confirmed tickets) will be
competitively (by 30-40%) priced.

43. Dynamic Pricing
• Airfares fluctuate with demand, the Premium
Tatkal is its Indian Railways adaptation, they call it
the dynamic fare pricing.
• The main difference of Premium Tatkal scheme,
with all other ticketing including the regular
Tatkal tickets, is the dynamic nature of ticket cost.
• Price of Premium Tatkal tickets increase as the
demand increases, especially towards the fag end
of the reservation period. If there is no demand,
the price of the Premium Tatkal would be
comparable with the Tatkal fares.

44. The revised Tatkal bookings schedule
is as follows:
• Reservations in AC class from 10 am to 11am
• Reservations for Non-AC class from 11 am to
12 noon
• This will ensure faster service through online
booking facilities, and in turn reduce the
passenger rush at the booking counters.
• IRCTC is also considering the refund (upto
50%) on cancellation of Tatkal tickets.

45. The revised bookings schedule is as
follows:
• From June 15 onwards timings for booking of Tatkal tickets will be
staggered for AC & non-AC classes to 1000 hours onwards and 1100
hours onwards respectively.
• Hence, now the reservation under Tatkal scheme will open at 1000
hours on the previous day of journey from train originating station
for AC classes whereas that for non-AC classes will start at 1100
hours on the previous day of journey from train originating station,
says an official release.
• Moreover, all types of ticketing agents (YTSK, RTSAs, IRCTC agents,
etc.) will now be debarred from booking tickets during the first
thirty minutes of opening of booking from 0800 to 0830 hours for
general bookings and from 1000 to 1030 hours & 1100 to 1130
hours for Tatkal booking in AC & non-AC classes respectively.

46. E-Samiksha
• According to Prabhu, the new portal will focus on
budget review, board meetings, zonal railway
review, infrastructure targets and project
implementation review.
• the portal for monitoring implementation of
railway budget announcements, several other
features of ‘E-Samiksha’ can be used for co-
ordination between different directorates, zonal
and divisional level officials in the railways.

47. THANK YOU