1. PAUL M. MINDEN
425 15th
Street
SNOH0MISH, WASH 98290
(425) 268-8447
minden61@hotmail.com
EXPERIENCE:
PREMERA BLUE CROSS Mt Lake Terrace, Wash
Manager – IT Production Operations July 2001 – March 2016
 Leadership of 11 direct reports as well as co-managing 10 others including two
associates at the Spokane location, overseeing daily IT Production Operations for
Premera’s entire print production and batch processing claims adjudication
 Point working with vendors in regards to purchases of consumables and/or large
operational machinery
 Represented department at weekly Incident/Problem and Change Management meetings
 Responsible for shift scheduling, associate time maintenance and career paths
 Provided monthly metrics to senior management in regards to volumes of medical ID
cards as well as high speed printer output
 Directly involved in all interview processes and hiring of new associates
 Also provided coordination and participation in Premera’s Disaster Recovery bi-annual
exercises.
PREMERA BLUE CROSS, Mt. Lk Terrace, Wash
Computer Operator 4 January 2000 – July 2001
 Monitored/operated large scale IBM mainframe and attached equipment including
 batch recovery through inter-action with users/programmers as well as unassisted
recoveries utilizing all available applications and software tools
 Oversaw operations while keeping team lead informed of any or all occurrences including
employee relations, scheduling, documentation additions and/or alterations. While
providing input to supervisors in regards to performance appraisals
 Also responsible for technical training of other operators.
REGENCE BLUE SHIELD, Seattle, Washington
Operations Analyst October 1997 - January 2000
 Duties included monitor/operation of large scale IBM 9672-R36 mainframe as well as
 LAN, UNIX, RS6000
 Performed batch recovery through available resources CA7,CA11,TSO
 and REMEDY problem reporting system
 Other responsibilities included over seeing operations and/or providing training for
operators when necessary
 Responsible for notifying hardware/software venders of areas of concern, keeping
management abreast of issues concerning operations.
KING COUNTY MEDICAL BLUE SHIELD, Seattle, Washington
Computer Operator III July 1995 - October 1997
 Duties included: Monitoring of IBM3090 Mainframe through use of CA7,CAI l,JE,S,TSO
 CICS, ISPF and MVS.
 Some light batch recovery

2.  Operation of Xerox 4635 laser printers and IBM 3480/3490 tape units. Duties also
included overseeing off-shift weekend operations to insure smooth transition into the
following week.
SWEDISH MEDICAL CENTER, Seattle, Washington
Computer Operator II January 1994 - July 1994
 Duties included: Monitoring of IBM Mainframe. Also, AS/400 miniframe
 Provided off-shift technical assistance too various nursing stations throughout hospital.
 Responsible for all tape operation and printout/distribution of nightly reports.
SECURITY PACIFIC AUTOMATION CO., Seattle, Washington
Lead Computer Operator January 1990 - September 1992
 Oversaw shift processing in high volume operations environment for multi-state regions
while providing daily status reports
 Responsible for assigning operators daily tasks plus training on various hardware and
software
 Also provided input to supervisors regarding performance reviews
 Additional Experience: Tandem WX/TXP Bess application
 Unisys ,{4 series
 STK silo robotic self loading facility
 Microsoft Windows 95197198 NT3.5l & NT4.0
References:
David Loewen – Owner/General Manager – Capital Architecture Products ( CAPCO)
8310 Belvedere Ave Sacramento, CA 95826 (916) 387-0777
* John Shepard - Director Global Technology - Starbucks
2401 Utah Ave S, Seattle, WA 98134 (425) 931-0863
Brenda Wise – President - Legend Data Systems
18024 72nd Ave S, Kent, WA 98032 (425) 251-1670
Tom Hebner - Director Corporate Real Estate & Facilities – Starbucks
2401 Utah Ave S, Seattle, WA 98134
* Patrick Riley – Manager IT Producttion Opertations – Premera Blue Cross
7001 220th
ST SW Mt. Lake Terrace, WA 98043 (425-918-4131)