Michael Underwood has over 35 years of experience as a lead computer operator with extensive skills in mainframe systems like IBM Z Series. He has a proven track record of performing tasks like initial program loads, resolving issues, and ensuring production schedules are completed. Underwood also has experience creating reports, updating documentation, and resolving incidents. He is proficient in various software programs and technical languages.

1. Michael Underwood
506-B North Main Street, Rolesville, NC 27571
Phone: 919-413-8138
E-mail: munderwood12@yahoo.com
Summary
Highly Trained Lead Computer Operator with more than 35 years of experience in Data Center
computer operations. Thorough knowledge of technical languages. Keen ability to diagnose and
correct a variety of problems affecting production or console operation and excellent
communication skills which allows me to effectively interact with technical staff.
Skills
 Operated multiple Large Mainframe Systems currently an IBM2827 Z Series enterprise
z/OS SYSPLEX with 10 LPARs.
 Perform Initial Program Load (IPL) to all mainframe LPARS onsite as needed.
 Perform user requests pertaining to software packages on mainframe computers and
servers.
 Create reports and update documentation using MS Word for management and staff.
 Report, update, and resolve issues using Remedy which utilizes ITIL methodology.
 Utilize TSO/ISPF to monitor and adjust batch job flow and assist in abend resolution.
 Operate Master Computer console and all associated peripheral equipment.
 Work in a multi-platform environment reporting all occurrences to management and
staff.
 Ensure production schedules completed utilizing Zeke a job scheduler package on
multiple MVS and server Operating systems.
 Place calls for service on problems with software, hardware, and batch jobs.
 Perform tape library functions with silo and standard cartridge tape drive.
 Operated Laser and impact printers using JES3 Operator commands.
 Performed Unix daily backups.
 Proficient in TSO/ISPF, SDSF, JES2 /3 JCL, ZEKE, Sysview, MVSII, z/OS SYSPLEX, Excel,

2. Word, Outlook and other enterprise software.
 Performed Disaster Recovery backups and testing from on and off site locations.
 Submit, update, and resolve assigned Remedy incidents and change records needed for
day to day operations.
Experience
Weekend Lead Computer Operator (December 1995 – June 2015)
Senior Computer Operator (June 1989-December 1995)
North Carolina Office of Information Technology Services, Raleigh, North Carolina
 Conducted all Power-on-Resets and IOCDs changes as necessary per scheduled weekend
requests
 Updated appropriate weight changes on specific LPARS per instructions provided by the
CAPM team
 Analyze and resolve all operational problems regarding SILOS, ATLS, DASD, Printers,
servers and any other related hardware on the computer room floor
 Coordinate with service engineers to rectify hardware problems
 Monitor and maintain the Data Center and related systems used to control building
generators, chillers and battery backups
 Process all weekend production schedules and notify appropriate personnel of job
abends ad ramifications and ensure steps are taken to correct abends and resume
production schedules
 Ensure CICS availability for all clients and bring up any special request CICS regions or
IMS upon Helpdesk notification
 Conduct training for Operations staff
 Perform procedures for monthly disaster Recovery backups and verify accuracy of
procedures for offsite disaster recovery backup.
Senior Computer Operator (December 1982 – June 1989)
Computer Operator II (September 1978 – December 1982)
Wachovia Bank, Raleigh, North Carolina
 Processed multi-million dollar transit and automated clearing house items that return a
substantial profit for the corporation
 Operated 3800 laser printer and IBM 600J & 4341 computer system
 Assisted operators with troubleshooting
 Trained junior operators
 Controlled 3890 MICR Sorter

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 Monitored all I/O devices
Education
High School Diploma (June 1977)
Wake Forest-Rolesville High School, Wake Forest, NC 27587