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Mind The Gap:
Doing Digital
Transformation Right
Douglas Shirlaw, Chief Digital Officer, COSLA
World’s largest taxi company
World’s largest accommodation provider
World’s most popular media owner
World’s largest movie operator
Largest software vendors
http://mjs.jobs/altimeter_digital
Vision / Leadership
Customer Experience
Transformation Team
Consumer Feedback
Summary
• Digital transformation is about making
businesses more human.
• It’s a continual journey that improves
customer experience and relationships.
• Introduces new models for business as well
as coping strategies.
douglas@cosla.gov.uk
@myjobscotland
@dshirlaw
Thanks

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Mind the Gap – Doing Digital Transformation Right Douglas Shirlaw, Chief Digital Officer, Convention of Scottish Local Authorities (COSLA)

Editor's Notes

  1. BUDGET AND RESOURCES ARE NOT OFFICIALLY ALLOCATED TO DIGITAL TRANSFORMATION, REQUIRING CHANGE AGENTS TO MAKE THE CASE FOR SUPPORT.
  2. As you can see with the 3rd iteration of the software – this is definitely a journey. However that journey can be stutter at the very beginning as this cartoon shows.
  3. Couple of these slides Altimeter - 63 Page Report Vision and Leadership – Business Case / Vision / Someone rising to the challenge Digital Transformation Team Digital Customer Experience – Owned by everyone / Not good enough to think of it is a by-product needs to be baked in from the start and iterated
  4. Collaborations = Transformations As FFS recently said.
  5. Co-authoring now available in Office 365
  6. Google Feedback Form - retrospect maybe not a good idea to put this front and foremost as a banner ad link! 1,000 responses in two weeks….not all feedback!!