The document outlines a range of solutions and services aimed at enhancing sales performance and customer experience through various assessments and learning modalities. It emphasizes the importance of data-driven insights for talent management and sales strategy, including pre-hire assessments, onboarding, and ongoing performance management. The offerings are designed to help organizations maximize their potential through improved skills, methodologies, and strategic planning.

1. Talent Performance
Journey
Maximising
Potential
Leadership Insights
Assessments
Talent CQ Assessments
Sales Force Talent Audit
Sales Skills Assessments
Selec%on
Development
Pre Hire
&
Onboarding
Succession Planning
Managing Performance
Learner ReadyTM
Insight ReadyTM
Strategy ReadyTM
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Memberships
Custom
Benchmarks
Advisory
Services
Leverage the full range of research studies, underlying data, industry analysis,
as well as members-only thought leadership: assessments, maturity models
and frameworks.
Prioritize investments and address performance gaps based on comparative data.
Address strategic issues and refine plans with customized
interactions, data and analysis with CSOi Analysts focused on
your strategic issues.
Instructor Led
Miller Heiman Group
Facilitated
Client Trained
Facilitated
Public Workshops
Digital
Interactive E-Learning
Engaging
Animated Delivery
Micro-learning
Modules
Integrated
Self-paced, or
Time-Bound
Social Learning
Gamification
Serves as a
Content Hub
Reinforced
Ongoing coaching
and Follow up
Proven IP + Custom Services
Sales ReadyTM
Platform
Solutions
Portfolio
Behavioral
Changes
Customer
Challenges
Conversation
Ready
Professional
Selling
Skills®,
SPIN®
Selling
Conversa5ons,
Conceptual
Selling®
Lack
of
commitment
by
not
having
purposeful
conversa5ons
• More planning before meetings
• Asking important and difficult
questions
Opportunity
Ready
Strategic
Selling®,
Funnel
ScoreCard®,
Strategic
Selling®
Funnel
Management
Common
approach
to
winning
more
opportuni5es
• Identify & address risks related to
winning
• Proactively leverage strengths to
increase position
Relationship
Ready
Large
Account
Management
Process
(LAMP®)
Driving
results
through
more
produc5ve
rela5onships
• Collaborate with the customer to build a
strategy and shared vision
CRM Ready Planning
Tools
and
Funnel
Management
Tools
integrated
with
the
customer’s
CRM
Adop5on
of
a
CRM
system
• Increase
use
of
methodologies
&
CRM
as
a
result
of
integra5on
with
the
CRM
data
Channel Ready Channel
Partner
Management
Channel
selling
effec5veness
• Iden5fy
the
number
of
partners
to
hit
the
target
• More
effec5vely
engage
with
partners
Service ReadyTM
Sales
Field Service
Invoicing
Delivery
Installation
Accounts
Receivable
Account
Management
Service &
support
Tech Support
CUSTOMER
Exploring Digital
Communications
Building
Customer
Loyalty
Mastering
Conversation
Essentials
Navigating
Challenging
Situations
Strengthening
Customer
Connections
SERVICE READYTM
The most comprehensive learning modalities on the market. Choose one, or any
combination, of all four to shape a cutting edge learning experience that fits your
company, your team and your culture.
Talent ReadyTM
The most comprehensive set of solutions and
services on the market to help companies sell more
and service better.
Welcome to the
New Innovative
Research-based perspectives on sales effectiveness and customer experience that
help organizations find more, win more, and keep and grow more business.
The most innovative and proven skill and methodology programs on the
market. Designed to help sellers change behaviors and drive selling
performance. Solutions within the platform are available in the
accompanying Learner ReadyTM modalities found to the right.
Solutions provide the skills, methodology and processes that ensure exceptional
interactions at every touch point along the customer journey. These solutions are
available in the accompanying Learner ReadyTM modalities found to the left.
At every point along the talent lifecycle of sales professionals and leaders, assessment plays a
critical role. From initial selection to succession planning to job transition, it is important to
understand what top performers do consistently and leverage that knowledge to create a path to
success for sales professionals at every level.
Strategy
Ready
Consulting services to better align and improve
sales organizational execution.
Specific Consulting Solutions5-Point Performance Diagnostic
(Sales force assessment)
Talent Management & Assessment
Sales Process Improvement & Metrics
Territory Coverage and Quota Setting
CRM Audit & Design
Channel Definition
Compensation & Incentive Design
Sales Enablement
1. Comprehensive Data Collection
(40+ performance benchmarks)
2. Identification of Risks and
Opportunities
3. Attaching Value to Mitigating Risks
and Pursuing Opportunities
4. Prioritizing Risks to Mitigate and
Opportunities to Pursue
5. Recommending Specific Actions over
Time Frames that Make Business
Sense
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