The document summarizes the key findings of the 2009 Miller Heiman Sales Best Practices Study. It discusses how the study benchmarks sales trends annually and surveyed over 3,900 sales professionals. It then outlines best practices of top-performing "World-Class" organizations, such as having a formal value proposition, aligning sales and marketing, understanding customers' needs, and collaborating across departments to manage strategic accounts. The presentation concludes by making the full report and recording available to attendees.