This document summarizes an online presentation about intermediate and advanced techniques for Scrum Masters and Agile Coaches. The presentation covered topics such as team dynamics, product owner behaviors, retrospective meetings, Scrum Master behaviors, self-learning, teaching methods, communication strategies, and forming separate project teams. It emphasized coaching through the Socratic method, co-creating with product owners, and explaining Agile in business terms to help people understand faster feedback and rapid corrections. The presentation also discussed potential decreases in productivity early on and the Tuckman team formation model. It concluded by inviting questions and comments from attendees.

1. UA Online PMDAY 2020
Intermediate and Advanced
Techniques for Scrum
Masters and Agile Coaches
Mike Palladino, PMP, CSM
- Head, Agile Center of Excellence, Bristol-Myers Squibb
- Adjunct Professor, Villanova University
- Author, Data Management University
- Past President, PMI-DVC chapter
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2. Learning in Three Parts
•Intermediate and Advanced Techniques for
• Scrum Masters
• Agile Coaches
•Question & Answer (Q/A) and group discussion
•Use at your own risk!
•Use with Caution!
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3. Background
•Agile for nearly 20 years
• Pharmaceutical
• Music company
• Travel company
• Insurance
• Banking
• Project Recovery Effort
• Largest team
• 200 people, 5 vendors, 7 sites, 5 time zones, $120 Million
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4. Book Learning vs Experience
• Certifications are not enough
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5. Agile
A framework for
delivering value iteratively
and incrementally
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•A mindset based on values and principles
•Built on trust and collaboration at every level
•Adaptive to rapid change
•Anchored on Lean 6-sigma and Lean Management
principles
•A change in the way we work and not limited to the way
we run projects
•A prescriptive methodology or process
•Something you “do” or blindly follow
•Just for technology or software
•A noun!
Agile is:
Agile is NOT:

6. Scrum Master - Teams
• Team Dynamics
• Team dynamics over perfect processes
• Continual Improvement
• Team Behaviors
• Team to update their own stories
• Team pull the next available story
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7. Scrum Master – Product Owner (PO) Behaviors
•Pre-load 2-3 sprints ahead
•Supplement with Business Analysts (BA)
•BA help with Testing
•2 people - Co-Product Owners
•PO to review and move stories to done during the sprint
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8. Scrum Master - Retrospective
•Quiet retrospectives
•Retro occurs in real time
•Retro that breaths
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Sprints
1-2 ideas 1-2 ideas 1-2 ideas 1-2 ideas 1-2 ideas 1-2 ideas 1-2 ideas 1-2 ideas
Sprints
1-2 ideas 1-2 ideas 0 ideas 0 ideas 3-4 ideas 1-2 ideas 0 ideas 2-3 ideas
Taught
Reality

9. Scrum Master Behaviors
•Help any way you can, but don’t be a permanent solution
•Testing
•Writing stories
•Solving logic problems
•Solving logistic problems
•Support PO’s
•Learn their business and explain concepts in their terms
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10. Coaching – Self Learning
•Read books on how to influence people
•Learn the tools
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11. Coaching - Teaching
•Socratic method. “Why” and “What do you think?”
•Co-create with the Product Owner
•Teach the Scrum Masters
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12. Coaching - Communication
•Explain how Agile is faster
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13. Value of Rapid Feedback
2018 Agile Overview 13
Waterfall
Agile
Start
Results
Desired
Start
Results
Desired
Small differences in the beginning can lead to large
disconnects by the end of the project

14. Value of Rapid Corrections
2018 Agile Overview
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Waterfall
Agile
Start
Results
Desired
Start Results
Desired
Now what if the business
goals change?
Better able to adjust
throughout the project

15. Form, Separate Project Teams
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3 Month Project 3 Month Project
3 months to form
team and start
3 months to form
another team and start
1 month to stop
project and team
1 month to stop
project and team
3 Month Project
3 months to form
team and start
3 Month Project
1 month to stop
project and team
14 months
10 months
71% of the original time
or
1.40 x faster – 40% faster

16. Form, Separate Project Teams
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3 Month
Project
3 Month
Project
28 months
16 months
3 Month
Project
3 Month
Project
3 Month
Project
3 Month
Project
3 Month
Project
3 Month
Project
57% of the original time
or
1.75 x faster – 75% faster

17. University Analogy
• Shared University experience
• Yet each experience is different
• Explaining University to a 17-year-old
• Values and Principles
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Easier
Follow Principles

18. Coaching - Communication
•Explain how Agile is faster
•Coaching Agreements
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19. Coaching - Communication
•Explain how Agile is faster
•Coaching Agreements
•Productivity Decrease (in the beginning)
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20. Tuckman Model
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21. Coaching - Communication
•Explain how Agile is faster
•Coaching Agreements
•Productivity Decrease (in the beginning)
•Learn their business and explain concepts in their terms
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22. Questions and Comments?
What examples do you have?
What problems do you struggle with?
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23. UA Online PMDAY 2020
Thank you!
Questions ???
Comments ???
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