IOM is seeking a Migrant Services Assistant in Ho Chi Minh City, Vietnam on a one-year fixed term contract to provide administrative support to the Visa Application Centre. The position will assist clients with visa applications, ensure complete documentation, input application data, and maintain records. Requirements include a university degree or high school diploma plus relevant experience, strong English and computer skills, and the ability to maintain accuracy and confidentiality while providing excellent customer service.

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Open to Internal and External Candidates
VN 2022/10 (GS-HCMC)
Position Title : Migrant Services Assistant
Duty Station : HCMC, Vietnam
Classification : General Service Staff, Grade G4 (UN Salary Scale)
Type of Appointment : Fixed term, One year with possibility of extension
Estimated Start Date : As soon as possible
Closing Date : June 24, 2022
Established in 1951, IOM is the leading inter-governmental organization in the field of migration
and works closely with governmental, intergovernmental and non-governmental partners. IOM is
dedicated to promoting humane and orderly migration for the benefit of all. It does so by
providing services and advice to governments and migrants.
Context:
Under the overall direction of the Head of Office in HCMC and the direct supervision of the
Head of Visa Application Centre (VAC), the Incumbent will provide administrative support for the
VAC operated by IOM; particularly the Migrant Services Assistant will:
Core Functions / Responsibilities:
 Provide a high level of service to VAC clients at all times, in full compliance with the
Citizenship and Immigration Statement of Work and Service Standards;
 Assist VAC clients to correctly fill-in applications and provide clients with application forms,
information and any other requirements;
 Manage and review client applications and ensure the accurate collection of biometric data;
 Ensure all inquiries from VAC clients relating to visa applications are properly addressed;
 Translate all application questionnaires and related forms from Vietnamese into English as
required;
 Ensure complete applications/documents are timely processed following the established
procedures;
 Input visa application data and maintain a high degree of skill in using the software platform
provided, ensuring accurate tracking of both applications and supporting documents;
 Record all applications and associated fees received and provide reports on these records
when required;
 Provide backup to other migration assistance services within the Migrant Services
department as and when required;
 Maintain a professional appearance and migrant friendly demeanour at all times;
 Perform any other related duties that may be assigned by the supervisors.
Required Qualifications and Experience
 University degree in Business Administration or a related field from an accredited academic
institution, with two years of relevant professional experience; or
 Completed High School degree from an accredited academic institution, with four years of
relevant professional experience;
IOM is committed to a diverse and inclusive environment. Internal and external candidates
are eligible to apply to this vacancy. Internal candidates should meet the minimum of time
in post requirement of six months or more.

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 An understanding of the needs of migrants; experience working with stringent procedures
and requirements; a demonstrated ability to maintain accuracy & confidentiality;
 Excellent knowledge of English; excellent computer skills, especially in Word & Excel; strong
interpersonal & intercultural skills; excellent Customer Service Relations skills; excellent
presentation.
Languages
Fluency in English and Vietnamese is required.
Required Competencies
The incumbent is expected to demonstrate the following values and competencies:
Values
 Inclusion and respect for diversity: respects and promotes individual and cultural
differences; encourages diversity and inclusion wherever possible.
 Integrity and transparency: maintains high ethical standards and acts in a manner consistent
with organizational principles/rules and standards of conduct.
 Professionalism: demonstrates ability to work in a composed, competent and committed
manner and exercises careful judgment in meeting day-to-day challenges.
Core Competencies
 Teamwork: develops and promotes effective collaboration within and across units to achieve
shared goals and optimize results.
 Delivering results: produces and delivers quality results in a service-oriented and timely
manner; is action oriented and committed to achieving agreed outcomes.
 Managing and sharing knowledge: continuously seeks to learn, share knowledge and
innovate.
 Accountability: takes ownership for achieving the Organization’s priorities and assumes
responsibility for own action and delegated work.
 Communication: encourages and contributes to clear and open communication; explains
complex matters in an informative, inspiring and motivational way.
Other
• Appointment will be subject to certification that the candidate is medically fit for appointment
and verification of residency, visa and authorizations by the concerned Government, where
applicable.
• Only candidates residing in the country will be considered. A prerequisite for taking up the
position is legal residency and work permit, as applicable.
How to apply:
All interested candidates should download and complete an IOM Personal History Form from
the IOM Viet Nam website at www.iom.int.vn
Completed applications, including IOM Personal History Form, application letter, and copies of
diplomas and certificates, recommendation letters, etc. may be delivered to the IOM Sub-Office
in Ho Chi Minh City at 1B Pham Ngoc Thach, District 1, or submitted electronically to
hcmc@iom.int. All applications must contain a criminal background check.
Posting period:
From 10.06.2022 to 24.06.2022