The 5TRIVE office prototype includes:
- Cubicles for financial advisors to meet with students one-on-one.
- Comfortable lounge areas with couches and chairs for students to relax in between meetings.
- A reception desk near the entrance to check students in for their appointments.
- Vending machines and a water fountain to provide refreshments for students.
- An open layout and use of the color green to create a welcoming environment that promotes balance and growth.
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Reina Clark is seeking a position that allows her to continue growing her career through excellent customer service and problem solving. She has over 15 years of experience in business to business sales, customer service, and student advising. Her background includes generating new prospects, creating business development strategies, and providing guidance to students.
Jose R Lovo has over 18 years of experience in case management services including employment coaching, vocational evaluation, and financial employment planning. His objective is to continue applying his experience and education to contribute to economic and social development. He is bilingual in English and Spanish and computer literate. Currently he works as a W-2 TEMP Coordinator at ResCare Workforce Services, where he implements W-2 pilot programs in Kenosha and Racine counties to improve unsubsidized employment outcomes.
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Ben needed help connecting with potential employers for his dream job. The document proposes three ideas to address this:
1) Create a website with resources and tips for job seekers to engage companies, including reviews from students and professionals.
2) Open "study and recruitment cafes" where companies post real-world challenges for students to work on in teams. Students build skills and ratings that can lead to jobs.
3) Companies provide detailed online information about roles and career paths to help students plan their studies and development to work there. Students can rate companies' support which incentives better opportunities and recognition.
Ben needed help connecting with potential employers for his dream job. He found the job seeking process challenging and felt companies neglected job seekers' needs. Three ideas were proposed: (1) A website with resources on engaging employers, including tips from students and professionals. (2) "Study and Recruitment Hubs" where companies host challenges for students to gain skills and exposure while in school. Students are rated and can earn points for jobs. (3) A website where companies provide comprehensive information on roles and career paths to help students plan their studies and development.
The document summarizes career preparation services available at Western Carolina University. It discusses a study that found gaps between how prepared for employment recent college graduates feel versus how prepared employers feel they are. It then analyzes how WCU's institutional learning outcomes align with the skills employers say are important. The outcomes focus on skills like critical thinking, problem solving, communication and ethics. WCU provides experiences like internships, externships and partnerships with career services to help students develop these skills and improve their career preparation.
E-tools for Minnesota's Youth Practitioners: ISEEK and the Training Resource ...brown288
The document summarizes an online presentation about e-tools available through ISEEK and the Training Resource Center to help youth practitioners, counselors, and others serving youth ages 14-21 in Minnesota. It provides an overview of available online tools and resources on ISEEK to help youth set goals, explore careers and education options, and improve work readiness. It also describes the Training Resource Center and its functions in connecting counselors to training opportunities and a counselor networking platform. Presenters explain available tools, partnerships, and services to further assist counselors in meeting the needs of youth customers.
Reina Clark is seeking a position that allows her to continue growing her career through excellent customer service and problem solving. She has over 15 years of experience in business to business sales, customer service, and student advising. Her background includes generating new prospects, creating business development strategies, and providing guidance to students.
Jose R Lovo has over 18 years of experience in case management services including employment coaching, vocational evaluation, and financial employment planning. His objective is to continue applying his experience and education to contribute to economic and social development. He is bilingual in English and Spanish and computer literate. Currently he works as a W-2 TEMP Coordinator at ResCare Workforce Services, where he implements W-2 pilot programs in Kenosha and Racine counties to improve unsubsidized employment outcomes.
Student Enrolment Management - Lead Acquisition, Maturation, ConversionJP Rains, MBA
In Post-Secondary Education we place a tremendous amount of focus on our enrolment funnel. In these slides, I cover the three step process from acquisition to conversion (enrolment) and the implications of technology on the industry.
Ben needed help connecting with potential employers for his dream job. The document proposes three ideas to address this:
1) Create a website with resources and tips for job seekers to engage companies, including reviews from students and professionals.
2) Open "study and recruitment cafes" where companies post real-world challenges for students to work on in teams. Students build skills and ratings that can lead to jobs.
3) Companies provide detailed online information about roles and career paths to help students plan their studies and development to work there. Students can rate companies' support which incentives better opportunities and recognition.
Ben needed help connecting with potential employers for his dream job. He found the job seeking process challenging and felt companies neglected job seekers' needs. Three ideas were proposed: (1) A website with resources on engaging employers, including tips from students and professionals. (2) "Study and Recruitment Hubs" where companies host challenges for students to gain skills and exposure while in school. Students are rated and can earn points for jobs. (3) A website where companies provide comprehensive information on roles and career paths to help students plan their studies and development.
The document summarizes career preparation services available at Western Carolina University. It discusses a study that found gaps between how prepared for employment recent college graduates feel versus how prepared employers feel they are. It then analyzes how WCU's institutional learning outcomes align with the skills employers say are important. The outcomes focus on skills like critical thinking, problem solving, communication and ethics. WCU provides experiences like internships, externships and partnerships with career services to help students develop these skills and improve their career preparation.
The applicant is seeking a Program Assistant position and provides a cover letter and resume addressing their qualifications. They have experience assisting college students through roles at NJCU, including as a math tutor and research assistant for an opportunity scholarship program. Their current role involves coordinating recruiting events and ensuring an online job platform is updated to connect students with employers. They believe their understanding of students and ability to adapt make them a strong fit for the Program Assistant role.
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The document describes a proposed mobile app called Scrappy Cash created by UNT students to help incoming freshmen access financial resources and services offered by the university more easily. Scrappy Cash would integrate information about students' majors, housing, meal plans, loans, scholarships, and more. It would allow students to search and bookmark financial opportunities, access email and profiles, view a glossary of terms and FAQs, and pay bills. Interviews with students suggested the current financial information and processes are disorganized and confusing. The app aims to improve communication through a more visual and centralized platform.
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The document outlines the default prevention process at Huston-Tillotson University. It details the goals of collaborating with departments and agencies to help students avoid loan delinquencies through deferment, forbearance, or payment plans. It also aims to lower the university's default rates to protect funding and students' financial futures. Key activities for default prevention include exit interviews, employment assistance, attendance monitoring, and regular contact with delinquent borrowers through phone calls, letters, and skip tracing if needed. The position requires work during some evenings and weekends to contact students after typical work hours.
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The document discusses maintaining alumni connections after graduation. It describes the benefits of alumni engagement to institutions, including support for current students and fundraising. Effective alumni programs require resources to manage alumni data, communications, events and chapters. Assessment of program metrics is also important to track effectiveness and engagement over time. Building strong alumni relationships fosters lifelong mutually beneficial connections between institutions and former students.
Brian Phillip has over 20 years of experience in financial aid and student recruitment. He has managed financial aid offices at both Florida Memorial University and Nova Southeastern University, overseeing the awarding of over $40 million annually in grants, scholarships, and loans. He is proficient in financial aid software like Banner and PowerFaids. Currently he works as an Assistant Director of Student Recruitment and Enrollment Management at NSU, where he develops recruitment strategies to increase enrollment by 10-15% annually.
The Federal Work Study program at Howard University provides part-time jobs for students with financial need to help pay for their education. Students are employed both on and off campus, including at non-profit organizations where they help tutor children. Employers that hire students receive reimbursements that cover a portion of the students' salaries. The FWS program aims to benefit both students and the community.
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The document provides instructions for how to request and complete an assignment writing request through the HelpWriting.net website. It outlines a 5-step process: 1) Create an account; 2) Complete an order form with instructions and deadline; 3) Review bids from writers and select one; 4) Receive the completed paper; 5) Request revisions if needed and authorize payment upon satisfaction. The process aims to match students with qualified writers to help complete assignments while allowing for revisions until the student is fully satisfied with the end product.
This document outlines a training for University of Phoenix employees on the Phoenix Career Services portal. The 6-week training will cover an overview of the portal and its resources for career planning, resume building, and connecting with employers. It aims to help employees guide students to resources that will support their academic and career goals. Employees from different departments will participate in both in-person and online training sessions. The goal is for employees to gain knowledge of the career support tools and be able to assist students in utilizing Phoenix Career Services.
AppSuccess aims to help low-income high school seniors apply to and enroll in college by matching them with volunteer college student mentors through an online platform. Currently, many qualified low-income students do not enroll in college due to a lack of information and guidance about the application process. AppSuccess will provide personalized guidance to help students navigate applying to schools, writing essays, and obtaining financial aid, increasing their chances of attending college. The organization plans to recruit mentors from top universities and high school students from Title I high schools to use the platform. AppSuccess expects to become financially sustainable and scale to serve thousands of students each year, improving their life opportunities.
This document provides guidance for faculty on supporting and supervising student internships for academic credit at Hartwick College. It addresses frequently asked questions about internship policies, procedures, registration, and the roles and responsibilities of faculty supervisors. Key points covered include eligibility requirements for faculty supervisors, registration deadlines, the learning agreement process, guidelines for developing academic objectives and evaluations, and how to partner with Career Services. The document aims to equip faculty with the information they need to advise students and oversee their internship experiences for academic credit.
I have selected this document as it helps me to know my role in company, job description, qualifications and my job requirements. This will help me to format my resume meet the job needs.
The document provides information about various opportunities and resources for higher education (HE) students at Bridgwater College. It announces a new larger study room dedicated for HE students in the Learning Resource Centre, with computers, printers, and presentation facilities. It also describes voluntary leadership roles on the new Student Enrichment Team to promote sports, and financial support options for students struggling with costs, such as the Access to Learning Fund and Childcare Grant. Finally, it discusses plagiarism policies and the importance of properly citing sources in HE-level work.
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The Student Service Center at the University of Toledo strives to provide quality academic advising and services to undergraduate students. It has invested in web technologies and a degree audit system to improve access and services. During peak times like registration, there are long wait times for walk-in advising. Potential solutions include opening a temporary coffee shop or game area to occupy students while waiting, and hiring additional temporary advisors. Emerging issues include balancing technology with personal contact, ensuring access to online services, and adapting facilities and services to changing student needs from increased enrollment.
The applicant is seeking a Program Assistant position and provides a cover letter and resume addressing their qualifications. They have experience assisting college students through roles at NJCU, including as a math tutor and research assistant for an opportunity scholarship program. Their current role involves coordinating recruiting events and ensuring an online job platform is updated to connect students with employers. They believe their understanding of students and ability to adapt make them a strong fit for the Program Assistant role.
Federal Work-Study Overview - Howard University Kyle Danzey
The Federal Work-Study (FWS) program provides part-time jobs for students with financial need to help pay for education costs. Students can earn FWS funds by working for their university, a public agency, or nonprofit. Employers are reimbursed a percentage of the student's wages. The FWS program at Howard University outlines policies and procedures for students and supervisors to ensure compliance with federal guidelines.
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This summary analyzes the admissions process work system at Union Institute & University. The work system involves enrollment counselors guiding prospects through the admissions process from inquiry to admission. Issues arise when financial aid is not addressed until after admission. The summary recommends involving financial aid earlier and improving training for new enrollment counselors to address issues and better serve customers.
A10 Best Practices For Non-Traditional Student RecruitmentGreenwood & Hall
10 Best Practices For Non-Traditional Student Recruitment - A Guide For Post-Secondary Schools Competing For Non-Traditional Students. Presented by Greenwood & Hall at AACRAO SEM XIX 11/10/09 in Dallas, TX.
Everything you need to know about preparing students for the interview process RIVS
This document discusses how career centers can help prepare college students for the job interview process. It notes that over 40% of college students never visit their career center. Career centers can help students choose careers, prepare for interviews through mock interviews, and provide networking opportunities. They can also teach students how to perfect resumes and cover letters, negotiate job offers, know when to move on to new jobs, and build long-term career paths. The document includes sample interview questions for common college majors.
The document describes a proposed mobile app called Scrappy Cash created by UNT students to help incoming freshmen access financial resources and services offered by the university more easily. Scrappy Cash would integrate information about students' majors, housing, meal plans, loans, scholarships, and more. It would allow students to search and bookmark financial opportunities, access email and profiles, view a glossary of terms and FAQs, and pay bills. Interviews with students suggested the current financial information and processes are disorganized and confusing. The app aims to improve communication through a more visual and centralized platform.
trusted website for scholarship in indiaishankalra123
Buddy4Study is a nonprofit organization that assists students in India by providing information about various scholarship programs and helping connect students to educational funders. They maintain a database of the latest scholarship opportunities and assist both students and scholarship providers throughout the application and selection process. In addition to scholarships, Buddy4Study partners with several foundations and organizations to promote educational access across India.
The document outlines the default prevention process at Huston-Tillotson University. It details the goals of collaborating with departments and agencies to help students avoid loan delinquencies through deferment, forbearance, or payment plans. It also aims to lower the university's default rates to protect funding and students' financial futures. Key activities for default prevention include exit interviews, employment assistance, attendance monitoring, and regular contact with delinquent borrowers through phone calls, letters, and skip tracing if needed. The position requires work during some evenings and weekends to contact students after typical work hours.
Maintaining Community After Graduation: Benefits to the InstitutionED MAP
The document discusses maintaining alumni connections after graduation. It describes the benefits of alumni engagement to institutions, including support for current students and fundraising. Effective alumni programs require resources to manage alumni data, communications, events and chapters. Assessment of program metrics is also important to track effectiveness and engagement over time. Building strong alumni relationships fosters lifelong mutually beneficial connections between institutions and former students.
Brian Phillip has over 20 years of experience in financial aid and student recruitment. He has managed financial aid offices at both Florida Memorial University and Nova Southeastern University, overseeing the awarding of over $40 million annually in grants, scholarships, and loans. He is proficient in financial aid software like Banner and PowerFaids. Currently he works as an Assistant Director of Student Recruitment and Enrollment Management at NSU, where he develops recruitment strategies to increase enrollment by 10-15% annually.
The Federal Work Study program at Howard University provides part-time jobs for students with financial need to help pay for their education. Students are employed both on and off campus, including at non-profit organizations where they help tutor children. Employers that hire students receive reimbursements that cover a portion of the students' salaries. The FWS program aims to benefit both students and the community.
Having Trouble Writing College Essay. How To Write An Exemplification ...Rebecca Bordes
The document provides instructions for how to request and complete an assignment writing request through the HelpWriting.net website. It outlines a 5-step process: 1) Create an account; 2) Complete an order form with instructions and deadline; 3) Review bids from writers and select one; 4) Receive the completed paper; 5) Request revisions if needed and authorize payment upon satisfaction. The process aims to match students with qualified writers to help complete assignments while allowing for revisions until the student is fully satisfied with the end product.
This document outlines a training for University of Phoenix employees on the Phoenix Career Services portal. The 6-week training will cover an overview of the portal and its resources for career planning, resume building, and connecting with employers. It aims to help employees guide students to resources that will support their academic and career goals. Employees from different departments will participate in both in-person and online training sessions. The goal is for employees to gain knowledge of the career support tools and be able to assist students in utilizing Phoenix Career Services.
AppSuccess aims to help low-income high school seniors apply to and enroll in college by matching them with volunteer college student mentors through an online platform. Currently, many qualified low-income students do not enroll in college due to a lack of information and guidance about the application process. AppSuccess will provide personalized guidance to help students navigate applying to schools, writing essays, and obtaining financial aid, increasing their chances of attending college. The organization plans to recruit mentors from top universities and high school students from Title I high schools to use the platform. AppSuccess expects to become financially sustainable and scale to serve thousands of students each year, improving their life opportunities.
This document provides guidance for faculty on supporting and supervising student internships for academic credit at Hartwick College. It addresses frequently asked questions about internship policies, procedures, registration, and the roles and responsibilities of faculty supervisors. Key points covered include eligibility requirements for faculty supervisors, registration deadlines, the learning agreement process, guidelines for developing academic objectives and evaluations, and how to partner with Career Services. The document aims to equip faculty with the information they need to advise students and oversee their internship experiences for academic credit.
I have selected this document as it helps me to know my role in company, job description, qualifications and my job requirements. This will help me to format my resume meet the job needs.
The document provides information about various opportunities and resources for higher education (HE) students at Bridgwater College. It announces a new larger study room dedicated for HE students in the Learning Resource Centre, with computers, printers, and presentation facilities. It also describes voluntary leadership roles on the new Student Enrichment Team to promote sports, and financial support options for students struggling with costs, such as the Access to Learning Fund and Childcare Grant. Finally, it discusses plagiarism policies and the importance of properly citing sources in HE-level work.
Building a Global Community of Connected Students, from Classroom to CareerCognizant
IDP seized the opportunity to support its customers at every stage of the international education journey – from searching for and attending a university, to career services and lifelong learning — with personalized, relevant content.
This document provides details about a project to develop a plan to better utilize new software called Rapid Insight to change how an admissions office manages undergraduate inquiries and focuses their recruitment efforts. The goals are to develop an alternative inquiry management system to more effectively market to prospective students, create a list of inquiries ranked by likelihood of applying, and train another person to use Rapid Insight. Stakeholders include various admissions administrators and staff. The project aims to increase enrollment numbers through more targeted outreach while reducing resources spent on inquiries unlikely to apply.
The Student Service Center at the University of Toledo strives to provide quality academic advising and services to undergraduate students. It has invested in web technologies and a degree audit system to improve access and services. During peak times like registration, there are long wait times for walk-in advising. Potential solutions include opening a temporary coffee shop or game area to occupy students while waiting, and hiring additional temporary advisors. Emerging issues include balancing technology with personal contact, ensuring access to online services, and adapting facilities and services to changing student needs from increased enrollment.
2. Statement of Opportunity
Across CUNY financial aid system, students experience services that
are not user-friendly. The inconsistencies in service quality among
different CUNY financial aid representatives have resulted to a
decline in the number of students who graduate annually.
Our aim is to develop better training resources for the CUNY
financial aid advisors; find and implement ways to break down and
streamline the financial aid process for all students.
3.
4. Service Delivery
System
Operating Strategy Service Concept Target Market
Segment
• Option to chat with a live
representative online to
assist
• Send text or email to
clients when application
has been received by
the CUNY colleges and
the awarded amount. If
there is no award,
explain and provide next
course of action.
• Hire employees who
have experience with
CUNYfirst and speak
more than one
language.
• One-on-one personal
assistant (PA)
• Assigned PA based on
personal profile to build
rapport between both
• Client uses same PA
(except otherwise
requested by client)
every filing period to
promote consistency
and confidentiality
• Use of PA decreases
error in application and
decreases apprehension
for student new to the
system or students with
disabilities
• Convenience and time
effectiveness to renew
application for clients’
with already existing
database
• On-the-go updates
about financial aid status
through text/email keeps
clients informed
• CUNY undergraduates
• Students new to the
financial aid system
• Students whose primary
language is not English
• Students with reading
and visual disabilities
Service Vision
5. How does 5TRIVE make money?
5TRIVE uses a non-
profit hybrid model.
That means we are
funded by individuals
and companies who
want to help CUNY
students have a
smooth financial aid
experience without
interference in their
education. We also use
the funds collected
from students who
don’t qualify for aid to
sustain our business
practices.
Does the student qualify for aid?
Yes No
5TRIVE charges the student a
$50 fee which is taken directly
from their aid
5TRIVE uses its capital from
investors to cover the student's
application fee
6. Charlie Hendrick
Age 19
Occupation Student
Status Single
Location Brooklyn, NY
Family income $45,000
• Doesn’t understand all of the tax
questions on the FAFSA
• Mom is the main source of income
in the home, she supports him and
2 sisters
• Was granted less than half of tuition
fees
• Is taking out loans at extremely high
rates
He is a full-time student at Baruch College. This is his
second year at the institution and he is pursuing a
bachelor's degree in Human Resources Management. He
lives with his mother and two sisters. He works a part-
time job at Foot Locker on the weekends to help make
ends meet.
Frustrations
• Wants accurate answers to his
questions
• Would like to receive the
maximum amount of funds to
help pay for tuition and fees.
• Wants the option of paying the
least amount of loan rates.
• Wants to obtain his degree with
no outstanding balance.
Goals
Biography
10. Storyboard
Charlie arrives at his school’s financial
aid office only to be met with a line
outside of the door.
Upon arriving to the desk, this is the
conversation he has with the rep.
Charlie leaves the office frustrated.
After word of mouth, Charlie
visits us at 5trive and meets our
front office rep.
He sits down to fill out the
personal profile form.
He meets his personal assistant,
Harry, a recent CUNY college graduate.
He gets the answers he needs
and leaves happy spreading the
goodnews to his friends.
My FASFA states I’m
eligible for a lot of aid,
but I don’t see it applied
Really! I don’t see anything, it
may be a glitch in the system.
Check back in 2 weeks
12. Pivot
Competitor with 50+ years of experience. 5 times
more capital. Established. Has all of the information
that we do.
Strategy: Implement hands on work methods for employees and
customers
● Refer-A-Friend Program
○ If the friend signs up, the student receives a book money voucher
● Automatic Renewal Express
○ Student updates tax information, 5TRIVE takes care of the rest
● Holiday emails, reminders, birthday emails
● ScreenSharing to assist students who are unable to come into the office
● Build relationships with school officials, students, and parents through promotion at high school fairs
● Hire recent college graduates and professors
● Provide course advisement for current students at no extra fee
13. Now, in order to be eligible for
financial aid, students and their
parents must submit an
income tax transcript. You are
able to get your FAFSA tax
information swiftly with the
handy IRS Data Retrieval Tool
on your own. Less paperwork.
Time
Horizon
3-5 years
Things we don’t know:
Are there government
restrictions to student
information; Will we find
investors?; Will students be
willing and able to pay for our
service?; Will we have the best
tech to fulfill our mission?
Students handle their own
financial aid (filing forms,
use the IRS Data Retrieval
Tool, etc.)
Technological advances
emerges where data can
be entered online using
handy software.
Students would wait in
long lines, fill out
numerous forms, and
bring in a lot of
documents.
More rules and
regulations on how to be
eligible for financial aid,
more government aid
options, and more loan
options.
Less
students need
help with
financial aid
More
students need
help with
financial aid
Financial aid advisors are poorly trained
Financial aid advisors are better equipped to
help students
Changes:
14. Fall
Semester ‘16
Spring
Semester ‘17
Winter
Semester ‘16
Summer
Semester ‘17
Fall
Semester ‘17
Product
Development
Consult with
CRM designer,
website
designer, and
app designer
to build a
system that is
updated in real
time.
Test the
systems with
employees,
prospective
clients
(students),
and any
affiliates or
third parties.
Continue
testing the
system with
students and
work out any
kinks with IRS
and FAFSA.
Start and
complete
construction
of the 5trive
HQ/Office.
Launch our
services online
and in our
5trive office.
Begin working
on any updates
or revamps
simultaneously
.
Prepare for a
lot of happy
students and
make sure
everyone is
satisfied with
our services
and their paid
tuition/books.
Continue to
monitor any
inconsistencie
s and fixing
any issues.
Benefits Beta Testing
Smooth out
any bumps
Perfect any
imperfections
Allows us to
see the good
and the bad
Prototyping
Product Roadmap 5TRIVE
15. 5-SD Principles Applied to Model
User-centered Design: This design for our service focuses on the students’ frustrations in regards to their financial needs.
The students (customers) have total control on whether or not they want to stay with the service or leave. Students want
the maximum amount of money to cover tuition and fees and getting the option to pay lower rates on loans.
Co-Creative Design: We used contextual interviews to create a persona for potential customers and designed our service
to serve college students with financial needs who really want financial guidance and administrative support. We mix these
students with educated, experienced, and friendly newly hired financial advisors to achieve the best quality of service for
the customer’s experience.
Sequencing: The eligibility of a student's’ financial aid and grants and whether or not it’s the students first time at 5trive
influences that rhythm of the service, the service can be quick, moderate, slow, or what happens next. When it is a
student’s first time at 5trive, students must fill out financial aid forms so the receptionist can make a profile for the student
and put them into the system as opposed to if a student already is in the system, they can go ahead and meet the financial
advisor. The latter would save students about 25 minutes of time.
Evidencing: Making the intangible tangible. An intangible component of our service is processing data within the system
which consists details and data about the student’s account. We use a ScreenSharing software to help students with
anything that they need via computer. Students can be involved in seeing and even editing data within the system. If a
student typed in the wrong social security number, they can screen share with a representative of 5trive to help them fix
the problem.
Holistic: 5trive office is designed to attract the customers’ eye while also creating a comfortable environment. We use the
color green as one of the main colors for office because the color is known for balance and growth. We have cubicles but
also comfy couches and lounge chairs for students to relax. We have vending machines and water fountains in the office
and the office is spacious and bright.
16. 5-SD Principles Applied to Model v.2
User-centered Design: 5TRIVE is user centered because the customer chooses what services they receive from us. They can
choose between detailed filing help or an overview of their financial aid package. The customer also has the power of determining
when they use our service. They can be seen as a walk in, or make an appointment online or by phone. 5TRIVE also allows the
customer to choose their personal assitant.
Co-Creative Design: We used contextual interviews to create a persona for potential customers and designed our service to serve
college students with financial needs who really want financial guidance and administrative support. We mix these students with
educated, experienced, and friendly newly hired financial advisors to achieve the best quality of service for the customer’s experience.
Sequencing: The eligibility of a student's’ financial aid and grants and whether or not it’s the students first time at 5TRIVE influences
that rhythm of the service.The service can be quick, moderate, or slow. When it is a student’s first time at 5TRIVE, students must fill
out financial aid forms so the receptionist can make a profile for the student and put them into the system, as opposed to if a student
already is in the system, they can go ahead and meet the financial advisor. The latter would save students about 25 minutes of time.
Each step leads the student closer to receiving and understanding their financial aid package.
Evidencing: An intangible component of our service is processing data within the system which consists of details and data about the
student’s account. We use a ScreenSharing software to help students with anything that they need via computer. Students can be
involved in seeing and even editing data within the system. If a student typed in the wrong social security number, they can screen
share with a representative of 5TRIVE to help them fix the problem. The tangible portion of our service exists when a student receives
their financial aid check.
Holistic: 5TRIVE periodically asks students at the ends of their sessions a series of a few short survey questions to get an
understanding of how we are doing at each stage of the process. Students are often asked upon entering the office how they are
feeling, and how their day is going. 5TRIVE also uses the color green as one of the main colors for office because the color is known
for balance and growth. We have cubicles but also comfy couches and lounge chairs for students to relax.
17. Key Partners
Key Activities
Key Resources
Value
Propositions
Customer
Relationships
Channels
Customer
Segments
Cost Structure Revenue Streams
• CUNY schools
• CUNY students
• CUNY officials
• Access to student
financial
information
• CUNY officials
coordinate with
5TRIVE to
process student
financial aid
• IRS and CUNY
serve as supplier
of information
• Help students file their
financial aid
• Help students
understand their aid
package
• Offer course guidance
• Value: the ease
of filing for
financial aid
• Value: helping
students and their
families
understand their
financial aid
• Services offered:
course guidance,
FAFSA filing
• Established
relationships: CUNY
students, CUNY faculty,
high school guidance
counselors
• Maintain by staying in
contact through email,
point system.
• CUNY students
and their families
• CUNY financial
aid employees
• Customer
archetype: CUNY
student, most
likely a freshman;
doesn’t have
much disposable
income, really
relies on
maximizing
financial aid
• Most important costs include: software installment to connect to
IRS and CUNY system, overhead, salaries
• These costs are expensive because we need reliable and efficient
system to function without error and set a high standard
• Our customers are willing to pay for the ease of filing the FAFSA
especially if English isn’t their first language or they are a first
time/generation college student
• Students pay to have the FAFSA filed for them
• 5TRIVE makes money from investors and the small fees
charged to students
• Pricing tactics: low-to-no cost for the student, benefit leadership
• Investments
• Access to CUNY
students financial
information
• Distribution channels:
high schools, CUNY
school fairs
• Email, phone, chat, social
media
• Other companies (their school)
reaches them through email,
phone, snail mail
• Email is preferred and cost
efficient
• Students check email and
social media on-the-go 24/7