CX Tech Day 2021 - Medallia Experience Cloud (Medallia)Asociación DEC
Presentación de Adolfo Lozano, Solution Consulting Regional Director, South EMEA de Medallia, durante el CX Tech Day.
"Medallia Experience Cloud" - Voice of the Customer
( https://asociaciondec.org/herramienta-software/medallia-experience-cloud/ )
Example of a digital CV or visual resume for Tim O'Connor. This one is for sales, marketing, and consulting. Great tool for displaying a lot of career or technical information spanning a long period of time when sending to recruiters.
Building Customer Success With Enhanced Employee EngagementG3 Communications
Access the full event here: https://event.on24.com/wcc/r/1956171/6FBD87FB123A769E1C9499F4CDC6E922
"Successful retailers recognize that their front-line employees are much more than just shelf-stockers and cashiers: they are absolutely critical to creating the kind of unique, memorable customer experiences that differentiate a retail brand. Unless their employees feel that they are an engaged, vital part of the shopping experience, retailers are finding that it’s nearly impossible for them to execute on customer experience (CX) initiatives.
By tapping into the Voice of the Employee (VoE) — which involves collecting, managing and acting on employee feedback — and by linking it to Voice of the Customer (VoC) programs, retailers can get the data they need to enhance employee engagement. And with Millennials and Gen Z employees entering the workforce, their desire for finding connection and purpose at their jobs increases the necessity and value of such programs.
This Retail TouchPoints Connected Consumer Series webinar, sponsored by Medallia, will use real-world retailer examples to explore how VoE and VoC can be successfully linked, and how retailers can use the data and insights generated by these communication initiatives to build employee engagement, enhance the customer experience and boost the bottom line. Additionally, attendees will learn what’s needed to establish a VoE program; what to look for in a partner; and how best to use the information that the program generates to achieve desired business results."
CX Tech Day 2021 - Medallia Experience Cloud (Medallia)Asociación DEC
Presentación de Adolfo Lozano, Solution Consulting Regional Director, South EMEA de Medallia, durante el CX Tech Day.
"Medallia Experience Cloud" - Voice of the Customer
( https://asociaciondec.org/herramienta-software/medallia-experience-cloud/ )
Example of a digital CV or visual resume for Tim O'Connor. This one is for sales, marketing, and consulting. Great tool for displaying a lot of career or technical information spanning a long period of time when sending to recruiters.
Building Customer Success With Enhanced Employee EngagementG3 Communications
Access the full event here: https://event.on24.com/wcc/r/1956171/6FBD87FB123A769E1C9499F4CDC6E922
"Successful retailers recognize that their front-line employees are much more than just shelf-stockers and cashiers: they are absolutely critical to creating the kind of unique, memorable customer experiences that differentiate a retail brand. Unless their employees feel that they are an engaged, vital part of the shopping experience, retailers are finding that it’s nearly impossible for them to execute on customer experience (CX) initiatives.
By tapping into the Voice of the Employee (VoE) — which involves collecting, managing and acting on employee feedback — and by linking it to Voice of the Customer (VoC) programs, retailers can get the data they need to enhance employee engagement. And with Millennials and Gen Z employees entering the workforce, their desire for finding connection and purpose at their jobs increases the necessity and value of such programs.
This Retail TouchPoints Connected Consumer Series webinar, sponsored by Medallia, will use real-world retailer examples to explore how VoE and VoC can be successfully linked, and how retailers can use the data and insights generated by these communication initiatives to build employee engagement, enhance the customer experience and boost the bottom line. Additionally, attendees will learn what’s needed to establish a VoE program; what to look for in a partner; and how best to use the information that the program generates to achieve desired business results."
Customer Engagement Solution - The alliance between Accenture Digital and Adobe Marketing Cloud provides joint solutions that help our clients dramatically improve both marketing performance and marketing efficiency by achieving relevance at scale.
Read more: http://bit.ly/1AjioCI
BRANDING UNLIMITED. How will AI break the boundaries?Daniel Alencar
By analyzing consumer behavior and trends and creating stunning brand expression and personalized campaigns, AI has become an essential tool in crafting successful branding stories.
Takeaways
AI's rise challenges concepts and inspires new social narratives. Grasping these shifts is key to create powerful brand-audience connections.
AI provokes a new mindset for professionals and reshapes the creative journey. Three trends will unveil opportunities to stay tuned and relevant.
Inspiring examples on how AI can assist brands in engaging ever-demanding audiences, swamped with content and facing limited attention spans.
Thabo Ndlela- Leveraging AI for enhanced Customer Service and Experienceitnewsafrica
Thabo Ndlela, from Accenture, delivered a keynote on Leveraging AI for enhanced Customer Service and Experience at Digital Finance Africa 2023 on the 2nd of August 2023.
Building the Artificially Intelligent EnterpriseDatabricks
This session looks at where we are today with data and analytics and what is needed to transition to the Artificially Intelligent Enterprise.
How do you mobilise developers to exploit what data scientists and business analysts have built? How do you align it all with business strategy to maximise business outcomes? How do you combine BI, predictive and prescriptive analytics, automation and reinforcement learning to get maximum value across the enterprise? What is the blueprint for building the artificially intelligent enterprise?
•Data and analytics – Where are we?
•Why is the journey only half-way done?
•2021 and beyond – The new era of AI usage and not just build
•The requirement – event-driven, on-demand and automated analytics
•Operationalising what you build – DataOps, MLOps and RPA
•Mobilising the masses to integrate AI into processes – what needs to be done?
•Business strategy alignment – the guiding light to AI utilisation for high reward
•Agility step change – the shift to no-code integration of AI by citizen developers
•Recording decisions, and analysing business impact
•Reinforcement-learning – transitioning to continuous reward
The OpenText OEM Product Guide provides an overview of the products available to be white-labeled and embedded by OpenText Partners through our OEM Program. It is an interactive document that allows users to easily navigate the vast selection of OEM products, and learn about functionality, use cases, and solution bundles.
Developing a Roadmap for Digital TransformationJohn Sinke
Digitally mature companies out-perform their peers in innovation, agility and responsiveness to customers. “Digirati” also enjoy advantages in efficiency and effectiveness in product delivery, marketing, e-commerce, sales and customer service. More importantly, companies that achieve Digital Excellence are 26% more profitable (source: Capgemini Consulting and MIT Centre for Digital Business).
However, building a Roadmap for Digital Transformation requires not only successful collaboration between the CMO and the CIO, it also demands a strong customer-focused orientation and digital culture. During this presentation, John Sinke will share insights from leading marketers and his personal experience of turning Resorts World Sentosa into a “digital business”.
The report reflects on the role of broadband connectivity and the multiplier effect it has on the larger ecosystem. India is ripe for a Digital rethink, with both government and industry aligning their efforts toward a broadband powered Digital India. Broadband has the power to enable the gigabit society that is always connected. Broadband connectivity has changed the way people
communicate, socialise, create, sell, shop and work. India’s digital consumption patterns highlights the evolution. On an average Indians spend 200 minutes on mobile every day, with the second highest app downloads globally. Almost 79% of the web traffic in India is on mobile.
To realise the Digital India dream, there is a need to strengthen the broadband backbone, which forms a key pillar of this transformation. This report highlights the need for future ready and robust broadband infrastructure and the requisite efforts for expediting its reach.
5 Go-to-Market Strategies for B2B SaaS, FinTech, and IaaS [Webinar Recording]SP Home Run Inc.
(Preview Webinar for Go-to-Market Strategy Reboot Camp)
For founders, marketers, and sales professionals at B2B SaaS (software as a service), FinTech (financial technology), and IaaS (infrastructure as a service) firms -- especially startups, scaleups, and small businesses
How B2B prospects and clients research and make buying decisions has changed. Quite dramatically!
Some of the biggest names in the tech industry have figured this out. And they are shouting it from the rooftops:
Gartner found that 83% of a typical B2B purchase decision -- researching, comparing options, and evaluating pricing -- happens before a potential buyer engages with a vendor.
McKinsey discovered that 70% to 80% of B2B decision-makers now prefer to make decisions digitally.
And LinkedIn, partnering with Edelman, concluded that “thought leadership remains critical to customer engagement, but breaking through the noise is harder than ever.”
However, most SaaS, FinTech, and IaaS startups, scaleups, and small businesses are largely unprepared to confront this once-in-a-generation change in purchasing behavior -- that’s approaching at jet speed whether your company is prepared or not.
And that’s why we hosted this webinar: to help you and your team upskill and stay relevant to how your prospects and clients want to buy.
When you watch the recording of 5 Go-to-Market Strategy Best Practices, you’ll learn how to:
Adapt your sales process to support your prospects’ and clients’ buying process
Build your team with the right mix of generalists and specialists, modeled after some of the most successful professional baseball teams on the planet
Connect the dots between marketing, sales, customer success, and product, so you approach go-to-market as a team sport
Get on the radar screen of the right strangers, in the right places, at the right time, and in the right context
Plan your content strategy for maximum relevance, efficiency, and effectiveness across the most popular formats
And much more!
This webinar is especially crucial for founders, marketers, sales professionals, customer success leaders, and product managers at B2B SaaS, FinTech, and IaaS firms -- especially startups, scaleups, and small businesses.
Learn About Go-to-Market Strategy Reboot Camp http://www.GTMReboot.com
Omnichannel is at the heart of today's Retail Transformation. However, most retail CIOs still struggle to redesign their technology frameworks to serve today's multichannel connected customer and support a growing number of new ways to shop. Lack of an omnichannel strategy, rigid legacy systems not allowing to leverage the benefits of cloud and mobile technologies, non-single view of customers across channels or lack of inventory visibility across enterprise to support distributed order management capacity are only some of the key challenges retail CIOs are facing.
This webinar will be conducted by Ismael Ciordia, Chief Technology Officer at Openbravo, Salil Godika, Chief Strategy & Marketing Officer and Industry Group Head at Happiest Minds and introduced by Xavier Places, Product Marketing Director at Openbravo.
What Will You Learn?
- Key considerations when designing and rolling out new architecture that delivers omnichannel services.
- Which technologies to evaluate, including PIM, OMS, Cloud, m-POS or Big Data.
- How some leading customers in the Specialty Retail subsector are progressing on their omnichannel path with the help of Openbravo.
- A summary of the main conclusions of the Happiest Minds' report "The State of Omnichannel Retail in the US 2015" .
Ling Shou Tong: Alibaba’s Next Innovative Disruptor?accenture
This piece examines Ling Shou Tong (Alibaba’s new retail inventory management platform)and looks at how it’s disrupting convenience stores and post and parcel delivery in China.
Customer Engagement Solution - The alliance between Accenture Digital and Adobe Marketing Cloud provides joint solutions that help our clients dramatically improve both marketing performance and marketing efficiency by achieving relevance at scale.
Read more: http://bit.ly/1AjioCI
BRANDING UNLIMITED. How will AI break the boundaries?Daniel Alencar
By analyzing consumer behavior and trends and creating stunning brand expression and personalized campaigns, AI has become an essential tool in crafting successful branding stories.
Takeaways
AI's rise challenges concepts and inspires new social narratives. Grasping these shifts is key to create powerful brand-audience connections.
AI provokes a new mindset for professionals and reshapes the creative journey. Three trends will unveil opportunities to stay tuned and relevant.
Inspiring examples on how AI can assist brands in engaging ever-demanding audiences, swamped with content and facing limited attention spans.
Thabo Ndlela- Leveraging AI for enhanced Customer Service and Experienceitnewsafrica
Thabo Ndlela, from Accenture, delivered a keynote on Leveraging AI for enhanced Customer Service and Experience at Digital Finance Africa 2023 on the 2nd of August 2023.
Building the Artificially Intelligent EnterpriseDatabricks
This session looks at where we are today with data and analytics and what is needed to transition to the Artificially Intelligent Enterprise.
How do you mobilise developers to exploit what data scientists and business analysts have built? How do you align it all with business strategy to maximise business outcomes? How do you combine BI, predictive and prescriptive analytics, automation and reinforcement learning to get maximum value across the enterprise? What is the blueprint for building the artificially intelligent enterprise?
•Data and analytics – Where are we?
•Why is the journey only half-way done?
•2021 and beyond – The new era of AI usage and not just build
•The requirement – event-driven, on-demand and automated analytics
•Operationalising what you build – DataOps, MLOps and RPA
•Mobilising the masses to integrate AI into processes – what needs to be done?
•Business strategy alignment – the guiding light to AI utilisation for high reward
•Agility step change – the shift to no-code integration of AI by citizen developers
•Recording decisions, and analysing business impact
•Reinforcement-learning – transitioning to continuous reward
The OpenText OEM Product Guide provides an overview of the products available to be white-labeled and embedded by OpenText Partners through our OEM Program. It is an interactive document that allows users to easily navigate the vast selection of OEM products, and learn about functionality, use cases, and solution bundles.
Developing a Roadmap for Digital TransformationJohn Sinke
Digitally mature companies out-perform their peers in innovation, agility and responsiveness to customers. “Digirati” also enjoy advantages in efficiency and effectiveness in product delivery, marketing, e-commerce, sales and customer service. More importantly, companies that achieve Digital Excellence are 26% more profitable (source: Capgemini Consulting and MIT Centre for Digital Business).
However, building a Roadmap for Digital Transformation requires not only successful collaboration between the CMO and the CIO, it also demands a strong customer-focused orientation and digital culture. During this presentation, John Sinke will share insights from leading marketers and his personal experience of turning Resorts World Sentosa into a “digital business”.
The report reflects on the role of broadband connectivity and the multiplier effect it has on the larger ecosystem. India is ripe for a Digital rethink, with both government and industry aligning their efforts toward a broadband powered Digital India. Broadband has the power to enable the gigabit society that is always connected. Broadband connectivity has changed the way people
communicate, socialise, create, sell, shop and work. India’s digital consumption patterns highlights the evolution. On an average Indians spend 200 minutes on mobile every day, with the second highest app downloads globally. Almost 79% of the web traffic in India is on mobile.
To realise the Digital India dream, there is a need to strengthen the broadband backbone, which forms a key pillar of this transformation. This report highlights the need for future ready and robust broadband infrastructure and the requisite efforts for expediting its reach.
5 Go-to-Market Strategies for B2B SaaS, FinTech, and IaaS [Webinar Recording]SP Home Run Inc.
(Preview Webinar for Go-to-Market Strategy Reboot Camp)
For founders, marketers, and sales professionals at B2B SaaS (software as a service), FinTech (financial technology), and IaaS (infrastructure as a service) firms -- especially startups, scaleups, and small businesses
How B2B prospects and clients research and make buying decisions has changed. Quite dramatically!
Some of the biggest names in the tech industry have figured this out. And they are shouting it from the rooftops:
Gartner found that 83% of a typical B2B purchase decision -- researching, comparing options, and evaluating pricing -- happens before a potential buyer engages with a vendor.
McKinsey discovered that 70% to 80% of B2B decision-makers now prefer to make decisions digitally.
And LinkedIn, partnering with Edelman, concluded that “thought leadership remains critical to customer engagement, but breaking through the noise is harder than ever.”
However, most SaaS, FinTech, and IaaS startups, scaleups, and small businesses are largely unprepared to confront this once-in-a-generation change in purchasing behavior -- that’s approaching at jet speed whether your company is prepared or not.
And that’s why we hosted this webinar: to help you and your team upskill and stay relevant to how your prospects and clients want to buy.
When you watch the recording of 5 Go-to-Market Strategy Best Practices, you’ll learn how to:
Adapt your sales process to support your prospects’ and clients’ buying process
Build your team with the right mix of generalists and specialists, modeled after some of the most successful professional baseball teams on the planet
Connect the dots between marketing, sales, customer success, and product, so you approach go-to-market as a team sport
Get on the radar screen of the right strangers, in the right places, at the right time, and in the right context
Plan your content strategy for maximum relevance, efficiency, and effectiveness across the most popular formats
And much more!
This webinar is especially crucial for founders, marketers, sales professionals, customer success leaders, and product managers at B2B SaaS, FinTech, and IaaS firms -- especially startups, scaleups, and small businesses.
Learn About Go-to-Market Strategy Reboot Camp http://www.GTMReboot.com
Omnichannel is at the heart of today's Retail Transformation. However, most retail CIOs still struggle to redesign their technology frameworks to serve today's multichannel connected customer and support a growing number of new ways to shop. Lack of an omnichannel strategy, rigid legacy systems not allowing to leverage the benefits of cloud and mobile technologies, non-single view of customers across channels or lack of inventory visibility across enterprise to support distributed order management capacity are only some of the key challenges retail CIOs are facing.
This webinar will be conducted by Ismael Ciordia, Chief Technology Officer at Openbravo, Salil Godika, Chief Strategy & Marketing Officer and Industry Group Head at Happiest Minds and introduced by Xavier Places, Product Marketing Director at Openbravo.
What Will You Learn?
- Key considerations when designing and rolling out new architecture that delivers omnichannel services.
- Which technologies to evaluate, including PIM, OMS, Cloud, m-POS or Big Data.
- How some leading customers in the Specialty Retail subsector are progressing on their omnichannel path with the help of Openbravo.
- A summary of the main conclusions of the Happiest Minds' report "The State of Omnichannel Retail in the US 2015" .
Ling Shou Tong: Alibaba’s Next Innovative Disruptor?accenture
This piece examines Ling Shou Tong (Alibaba’s new retail inventory management platform)and looks at how it’s disrupting convenience stores and post and parcel delivery in China.
Insurance organizations will have to transition to digital enterprises to remain competitive and profitable in this age of constant disruption. While the ultimate goal of insurance — providing financial stability and protection for customers at various stages of their lives — will always remain, how insurers achieve this goal will evolve constantly. Repositioning for this new normal must be looked upon as an opportunity and not as a threat, since digitizing the enterprise can help drive efficiencies and innovation, use data more effectively and create newer and better business models. Insurers have the opportunity to extend their portfolio into newer adjacent eco-systems —tying up with auto companies to use vehicle telematics to create new insurance products based on shared data is just one example.
Technology is a key enabler in the transition to a digital enterprise, and insurers must invest in a robust business and technology architecture with the relevant tools to create an agile and flexible organization. Insurers can use the digitization opportunity to deliver greater value to their customers and gain competitive advantage, engaging more intensely with existing customers and attracting newer customers with innovative products, improving both profitability and growth. Based on our experience in digital insurance enterprises transformations, we have developed this presentation to debunk some of the myths around such transformations, and delineate the USER approach developed to help companies metamorphose into digital insurers of the future.
The Conversational AI Journey - What to ExpectAggregage
Understanding the work involved before and after you deploy a virtual agent makes all the difference between a poor customer experience and one that’s on par with your best live agent. What’s surprising to many is that, firstly, getting alignment from internal stakeholders may be the biggest challenge in the conversational AI journey, and, secondly, most of the work to improve virtual agent performance actually happens after going live.
Join us for this webinar as Gary Davis, SmartAction CEO, shares insights and best practices for implementing AI virtual agents in the contact center. After deploying conversational AI for more than 100 leading brands, we’ve learned a few lessons on what can make — or break –– the automated customer experience.
You’ll learn:
•The internal stakeholders you need to involve and engage to make your conversational AI project a successful one
•How automating a customer service call isn’t as simple as using a script from a human interaction
•What happens after go-live, and how to monitor, fine-tune, and train your virtual agent
•The potential ROI when conversational automation is done right
This document contains a brief on Blue Bricks' 3 products - Service Guard, XPAT 2.0 and Axiom Protect. Please do have a read and we look forward to hearing from you.
How to analyze text data with Named Entity RecognitionSkyl.ai
The internet is a rich source of data, mainly textual data. But making use of huge quantities of data is a complex and time-consuming task. NLP can help with this problem through the use of Named Entity Recognition systems. Named entities are terms that refer to names, organisations, locations, values etc. NER annotates texts – marking where and what type of named entities occurred in it. This step significantly simplifies further use of such data, allowing for easy categorisation of documents, analyze sentiments, improving automatically generated summaries, etc.
Further, in many industries, the vocabulary keeps changing and growing with new research, abbreviations, long and complex constructions and makes it difficult to get accurate results or use rule-based methods. Named Entity Recognition and Classification can help to effectively extract, tag, index, and manage this fast and ever-growing knowledge.
Through this webinar, we will understand how NER can be used to extract key entities from large volumes of text data.
What you will learn:
- How organizations are leveraging Named Entity Recognition across various industries
- Live demo - Identify & classify complex terms & with NERC (Named Entity Recognition & Categorization)
- Best practice to automate machine learning models in hours not months
Webinar | Customer engagement on conversational platformsPowerup
Conversational AI in enterprises can provide the following benefits -
· Increased Engagement – Multiple customers can be managed across multiple touch points using a single solution
· Personalized Customer Service – Platform that can tailor communication-based on historical data of the customer
· Ownership of the data – Enterprises can own the conversational data to help understand the customer life cycle and improve business
· Cost Savings – A multi-faceted conversational AI solution cut down cost up to 30% in customer support
Ai in insurance how to automate insurance claim processing with machine lear...Skyl.ai
Explore more at https://skyl.ai/form?p=start-trial
About the webinar
Insurance companies are looking at technology to solve complexity created by the presence of cumbersome processes and the presence of multiple entities like actuaries, support team and customers in the claim processing cycle.
Today, a lot of insurance companies are opting for Machine Learning to simplify and automate the processes to reduce fraudulent claims, predict underwriting risks, improve customer relationship management. This automated insurance claim process can remove excessive human intervention or manual errors and can report the claim, capture damage, update the system and communicate with the customers by itself. This leads to an effortless process enabling clients to file their claims without much hassle.
In this webinar, we will discuss how insurers are increasingly relying on machine learning to improve claim processing efficiency and increase ROI.
Dr Christoph Nieuwoudt- AI in Financial Servicesitnewsafrica
Dr. Christoff Nieuwoudt delivered a keynote on AI in Financial Services at Digital Finance Africa 2023 on the 2nd of August 2023 at Gallagher Convention Centre, Johannesburg, Midrand.
Agile Mumbai 2022
Real-Time Insights and AI for better Products, Customer experience and Resilient Platform
Balvinder Kaur
Principal Consultant, Thoughtworks
Sushant Joshi
Product Manager, Thoughtworks
Self-service analytics @ Leaseplan Digital: from business intelligence to int...webwinkelvakdag
Our mission is to drive digital data intelligence in a 55-year old company currently undergoing digital transformation.
We do this through cloud big data architecture and intuitive business performance visualizations based on multiple data sources across customer journeys. Join this session to find out how we are enabling enterprise wide adoption of self-service analytics both internally as single source of truth of business performance and as embedded analytics solution to end customers for real-time vehicle maintenance steering through predictive models.
In this session we will share our challenges, learnings, achievements and roadmap to embed self-service analytics in LeasePlan.
Six Building Blocks Of Digital Transformation Powerpoint Presentation SlidesSlideTeam
Six Building Blocks of Digital Transformation PowerPoint Presentation Slides is an effective presentation to create new digital business capabilities. The digital transformation business model PowerPoint complete deck includes ready to use templates such as strategy and innovation, customer decision journey, process automation, operation and technology, data and analytics, etc. It has templates with professional background images and relevant content. This content ready presentation is fully editable. Modify content as per your need. The graphics used in this PPT allow you to clearly demonstrate each step of the digital transformation process. This set of PPT visuals will assist you in find, develop and acquire digital skills. Discuss the five stages of process automation. Enhance your knowledge with this well-researched deck and deliver your ideas in an effective way. Download the six strategies for delivering digital services Presentation design to impress your audience. https://bit.ly/3AwraVL
Pervasive analytics through data & analytic centricityCloudera, Inc.
Cloudera and Teradata discuss the best-in-class solution enabling companies to put data and analytics at the center of their strategy, achieve the highest forms of agility, while reducing the costs and complexity of their current environment.
Unlocking Productivity: Leveraging the Potential of Copilot in Microsoft 365, a presentation by Christoforos Vlachos, Senior Solutions Manager – Modern Workplace, Uni Systems
Harnessing the power of AI to supercharge the Customer Experience. For the event: AI, Data, and CRM: Shaping Business through Unique Experiences. By George Aspiotis
A presentation on how to lead the AI era with Microsoft Cloud. For the event: AI, Data, and CRM: Shaping Business through Unique Experiences. By Silia Sideri
A dive into Microsoft Fabric/AI Solutions offering. For the event: AI, Data, and CRM: Shaping Business through Unique Experiences. By D. Koutsanastasis, Microsoft
Why is CRM a trend in today's evolving business landscape and how can it boost business operations. For the event: AI, Data, and CRM: Shaping Business through Unique Experiences
How businesses can align data initiatives with future goals. For the event: AI, Data, and CRM: Shaping Business through Unique Experiences. For the event: AI, Data, and CRM: Shaping Business through Unique Experiences
Overview of Microsoft solutions that can help any organization bring their data in the era of AI. For the event: AI, Data, and CRM: Shaping Business through Unique Experiences
Professor Ioannis Vlahavas' presentation on how AI will transform various operations in today's competitive landscape. For the event: AI, Data, and CRM: Shaping Business through Unique Experiences
In the era of the enormous loads of data coming from multiple sources and addressed to millions of users, data analytics and customer relation technologies, coupled with effective methodologies driven by Artificial Intelligence, pave the way for innovative approaches. Intro to the event AI, Data, and CRM: Shaping Business through Unique Experiences, Author Theodore Poulias, Uni Systems
Whoever understands the customer best, wins, said Mike Gospel! With Medallia's VoC solutions, the business gets the required feedback from its customers to drive growth.
Using cloud native development to achieve digital transformationUni Systems S.M.S.A.
Avishay Sebban, Partner Senior Solution Architect at Red Hat IGC, gives the comprehensive idea behind Red Hat Ansible platform, the full automation capabilities and the smooth deployment to cloud. From Cloud Migration Through Automation: Next Level Flexibility virtual event, hosted on September 30, 2020
Evangelos Kapsalakis, Partner Specialist at Microsoft, provides valuable insights on Microsoft Azure and its flexibility when it comes to migration deployment. From Cloud Migration Through Automation: Next Level Flexibility virtual event, hosted on September 30, 2020
Tasos Moustakis, Infrastructure Technology Solutions Manager at Uni Systems, explains how Microsoft Azure migration runs smoothly through Ansible Automation platform. From Cloud Migration Through Automation: Next Level Flexibility virtual event, hosted on September 30, 2020
GraphRAG is All You need? LLM & Knowledge GraphGuy Korland
Guy Korland, CEO and Co-founder of FalkorDB, will review two articles on the integration of language models with knowledge graphs.
1. Unifying Large Language Models and Knowledge Graphs: A Roadmap.
https://arxiv.org/abs/2306.08302
2. Microsoft Research's GraphRAG paper and a review paper on various uses of knowledge graphs:
https://www.microsoft.com/en-us/research/blog/graphrag-unlocking-llm-discovery-on-narrative-private-data/
Key Trends Shaping the Future of Infrastructure.pdfCheryl Hung
Keynote at DIGIT West Expo, Glasgow on 29 May 2024.
Cheryl Hung, ochery.com
Sr Director, Infrastructure Ecosystem, Arm.
The key trends across hardware, cloud and open-source; exploring how these areas are likely to mature and develop over the short and long-term, and then considering how organisations can position themselves to adapt and thrive.
Slack (or Teams) Automation for Bonterra Impact Management (fka Social Soluti...Jeffrey Haguewood
Sidekick Solutions uses Bonterra Impact Management (fka Social Solutions Apricot) and automation solutions to integrate data for business workflows.
We believe integration and automation are essential to user experience and the promise of efficient work through technology. Automation is the critical ingredient to realizing that full vision. We develop integration products and services for Bonterra Case Management software to support the deployment of automations for a variety of use cases.
This video focuses on the notifications, alerts, and approval requests using Slack for Bonterra Impact Management. The solutions covered in this webinar can also be deployed for Microsoft Teams.
Interested in deploying notification automations for Bonterra Impact Management? Contact us at sales@sidekicksolutionsllc.com to discuss next steps.
UiPath Test Automation using UiPath Test Suite series, part 4DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 4. In this session, we will cover Test Manager overview along with SAP heatmap.
The UiPath Test Manager overview with SAP heatmap webinar offers a concise yet comprehensive exploration of the role of a Test Manager within SAP environments, coupled with the utilization of heatmaps for effective testing strategies.
Participants will gain insights into the responsibilities, challenges, and best practices associated with test management in SAP projects. Additionally, the webinar delves into the significance of heatmaps as a visual aid for identifying testing priorities, areas of risk, and resource allocation within SAP landscapes. Through this session, attendees can expect to enhance their understanding of test management principles while learning practical approaches to optimize testing processes in SAP environments using heatmap visualization techniques
What will you get from this session?
1. Insights into SAP testing best practices
2. Heatmap utilization for testing
3. Optimization of testing processes
4. Demo
Topics covered:
Execution from the test manager
Orchestrator execution result
Defect reporting
SAP heatmap example with demo
Speaker:
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
Software Delivery At the Speed of AI: Inflectra Invests In AI-Powered QualityInflectra
In this insightful webinar, Inflectra explores how artificial intelligence (AI) is transforming software development and testing. Discover how AI-powered tools are revolutionizing every stage of the software development lifecycle (SDLC), from design and prototyping to testing, deployment, and monitoring.
Learn about:
• The Future of Testing: How AI is shifting testing towards verification, analysis, and higher-level skills, while reducing repetitive tasks.
• Test Automation: How AI-powered test case generation, optimization, and self-healing tests are making testing more efficient and effective.
• Visual Testing: Explore the emerging capabilities of AI in visual testing and how it's set to revolutionize UI verification.
• Inflectra's AI Solutions: See demonstrations of Inflectra's cutting-edge AI tools like the ChatGPT plugin and Azure Open AI platform, designed to streamline your testing process.
Whether you're a developer, tester, or QA professional, this webinar will give you valuable insights into how AI is shaping the future of software delivery.
Epistemic Interaction - tuning interfaces to provide information for AI supportAlan Dix
Paper presented at SYNERGY workshop at AVI 2024, Genoa, Italy. 3rd June 2024
https://alandix.com/academic/papers/synergy2024-epistemic/
As machine learning integrates deeper into human-computer interactions, the concept of epistemic interaction emerges, aiming to refine these interactions to enhance system adaptability. This approach encourages minor, intentional adjustments in user behaviour to enrich the data available for system learning. This paper introduces epistemic interaction within the context of human-system communication, illustrating how deliberate interaction design can improve system understanding and adaptation. Through concrete examples, we demonstrate the potential of epistemic interaction to significantly advance human-computer interaction by leveraging intuitive human communication strategies to inform system design and functionality, offering a novel pathway for enriching user-system engagements.
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9. Take Action
Field Teams
Crew
Leads
INTEGRATIONS
Customer and
Insights
Teams
Schedule
&
Process
Executives
C&I
Web /
Digital
Frontline
Teams
Accelerating impact from signals to action
1. Close the Loop with Individual
Customers
2. Coach Individuals, Teams
3. Quantify and Solve Root Causes
Capture Every Signal Analyze
AI-Derived
Themes
20+ Native
Languages
Athena AI Engine: Scoring and Tagging
Self-Learning
Sentiment
Rules-Based
Topics
● Emotions
● Customer Effort
● Agent Effort
● Call Experience
● Digital Experience
● Churn Risk
● Legal Risk
● Recognition
● Upsell
● Suggestions
● CX Health
● Digital: Frustration
● Speech: Overtalk
● Speech: Silence
● Acoustic Emotion
Text Analytics
Journeys
&
Profiles
Speech
Analytics
Digital
Analytics
Enterprise-Grade Security and Scalability
Multi-
Hierarchy
Org Sync
Best-in-class
Security
Integration
Layer
Self-Service
Admin Suite
Customer Data
(Demographic, Rate Plan, etc.)
Call Center Data
(AHT, Talk Time)
Channel
Journey
Email-to-Web Survey
Speech Analytics
Receive Bill & Pay Bill
Contact Center Help SMS & Messaging
Social Feedback
Web & App Surveys
Other Product Journeys
Branch Visit
Schedule Appointment
Video
Periodic Relationship
Chat Logs
Operational
Data
HRIS
(Org Hierarchy)
Digital Journey Data
(and Decibel Replays)
Start / Stop /
Transfer
13. Sentiment identifies how customers
are feeling about the Topics being
discussed
Unstructured Data
Why do we care about customer comments?
“Brand - Satisfaction” (Positive)
9 “I usually like your brand so I left a high
score, but the woman I talked to today was
so rude!”
“Staff Attitude” (Negative)