Exchange Server 2010 and Outlook Web App provide a full-featured web-based interface for accessing email and calendaring. Key features include conversation view for emails, presence and instant messaging, unified messaging with voice mail and SMS sync, calendar sharing both internally and externally, and support across multiple browsers. Outlook Web App extends the functionality of desktop email clients to the web for greater accessibility and productivity.

1. Exchange Server 2010
Outlook Web App
Name
Title
Microsoft Corporation

2. The Right Tool for the Job

3. Exchange Enterprise Topology
Enterprise Network Phone system
(PBX or VOIP)
Edge Transport Hub Transport
Routing and Routing and policy
AV/AS
External
SMTP
servers
Mailbox Unified Messaging
Storage of Voice mail and
mailbox items voice access
Mobile phone
Client Access
Web browser Client connectivity
Web services
Outlook
(remote user) Line of business
application
Outlook (local user)

4. Conversation View
• View conversations in context • View all messages
• Hide repeated information • Take action on conversations

5. IM and Presence
• See and set presence • IM log in from multiple locations
• Chat using instant messaging (IM) • Presence throughout Outlook Web App
• Start a chat from anywhere

6. Unified Messaging Card

7. Nickname Cache
• Names shared
across mobile
and the Web

8. Search and Filter
• Search • Filter
− Current folder − Default options
− Current and sub-folders − User-selected
− All folders − Use with search
− Advance search

9. Favorites Folders

10. Protected E-mail
View Information Rights Management (IRM) e-mail
Send IRM-protected e-mail

11. Protected Voice Mail
Forwarding of the message (Icon identified)
Streamed voice means no is disabled
Protected audio mail accessattachments (Internet Explorer only)

12. Online Archive
Access inany other from
Archiveyour archive folderthe Web
Treat like the folder list

13. Delegate Access
Inbox delegated folder list
Accessshows up ininboxinbox owner
is controlled by

14. Side-by-Side Calendars

15. Delivery Reports
• See whether a
message was
delivered
− Happens at the
transport role
− Not the same as a
read receipt
• Results:
− Pending
− Rejected
− Unknown
− Transferred

16. MailTips
Benefits
• Early warning system
− Out of office
− External recipient
− Reply all on BCC
− Moderated DL
− Restricted recipient
− Lots of recipients
• Know what you can’t do
− Restricted DL
− Message size
− Mailbox full
Examples
• Avoid heavy server load
• Prevent policy violations
• Custom MailTip

17. Browser Support

18. Calendar Sharing
• Share calendars internally or externally
• Trust can be set by user or by domain
• Once trust is set, everything is
transparent
• Admin control is provided

19. Calendar Sharing
Contoso Inc. Microsoft Federation Gateway Fabrikam Inc.
Exchange Server 2010 Exchange Server 2010

20. SMS Sync
• Send/Receive SMS text messages from Outlook Web App
• View SMS conversations
• Archive and search old SMS, or restore to phone

21. SMS Messaging
SMS Provider
User Recipient

22. SMS Sync
SSL
User
SSL
Exchange Server 2010
Recipient

23. Recap
• Outlook Web App for Internet • Side-by-side calendar view
Explorer, Firefox, and Safari • Message tracking
• Conversation view • SMS Sync
• Ignore/Move conversation • Favorites folders
• Virtual list view • Advanced search
• Presence • Archiving
• Instant messaging • Distribution group creation
• Nickname cache • Information Rights Management
• Unified Messaging card • Delegate access
• Calendar sharing

24. Session Takeaways
• Outlook Web App is cross-browser compatible
• Outlook Web App now enables even more
Unified Communications scenarios
− SMS
− Instant messaging
− Voice mail
− Calendar sharing
• Outlook Web App extends desktop productivity
to the Web

25. © 2009 Microsoft Corporation. All rights reserved. Microsoft, Active Directory, Exchange ActiveSync, Forefront, Internet Explorer, Outlook, and other product names are or may be registered trademarks and/or trademarks of
Microsoft Corporation in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft
must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this
presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.