Michelle randall cultural agility webinar
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Michelle Randall, thought leader in cultural agility on the new approach that is necessary
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Michelle randall cultural agility webinar
- 1. Welcome! Please share where you are located and where in the world you have trained.
- 2. The world is in your webcam
- 5. Able to play in future growth
- 6. Enhance career path
- 7. Better classroom outcomes
- 9. Preview Why the old approach doesn’t work Understanding the Kitty Hawk moment Mastering Cultural Agility
- 10. Old approach = Knowledge is King Kiss, Bow or Shake Hands Raise hands if you have this book Generalizations that are often inaccurate
- 11. Doesn’t work because Old school because Can’t do enough research for today’s interconnectedness When we make assumptions we make mistakes
- 12. The Kitty Hawk Moment Confluence of history Internet fundamentally andpermanently altering interconnectedness More immediate Deep reach Change in global economic landscape
- 14. BRIC – Brazil, Russia, India, China BRIC partners are more diverse China: World #2 economy 55 nationalities Brazil: World #7 economy 44% report selves as multiracial India: World #10 economy 1652 recognized languages Russia: World #11 economy 9 time zones, 40% of Europe & all of northern Asia
- 15. What does this mean for you?
- 17. Societal: Ethnic, religious
- 19. Distinct
- 21. Remain authentic
- 22. International protocol
- 23. Speak slower, never correct the English of participants
- 24. Considering attitudes on time keeping, introductions, etc…
- 25. Do research on locally culturally acceptable
- 26. Get to know the cultural background of audience
- 27. Variety of examples and stories that everyone can relate to
- 28. Observe low touch v. high touch customs
- 29. Focus on written participation from attendees
- 30. Ask good questions, listen and observe
- 32. Cultural agility
- 33. Cultural agility
- 34. Developing Your Cultural Agility Six Key Skills for Mastering Cultural Agility Aware Attuned Adapting Authentic Acquiring knowledge Assessing
- 36. Can you describe the culture you’re from, including: customs, preferences and norms?
- 39. Religion
- 40. Gender
- 42. Industry
- 43. FunctionalWhat cultural factors influence what makes me comfortable? Or uncomfortable? How about my likes and dislikes?
- 45. Can you quickly adjust your behavior and mannerisms?
- 48. Can you name the conditions in which you struggle to be flexible?
- 51. Do you share stories or information about yourself as a way of connecting with others?
- 54. Are you fascinated by other cultures?
- 57. Seek out opportunities to stretch and grow
- 59. Pick one area to focus on now
- 61. Core Message
Editor's Notes
- Travel isn’t the only wayVirtual offers more opportunities
- Complication:After WW2 US a major economic powerTrading with Germany and Japan – two homogenous cultures could get by with a playbookNow trading with diverse countries
- Position & benefits
- I assume you’re good at dealing with different cultures already, so I’ll be speaking at your levelAction: Participate, will call on individually, Become acquainted with an advanced leadership skill set to further your own impact
- if people from 18 countries on call too much to attempt to knowalso can’t customize for everyoneExample this call, I don’t know who will hear this when, I have to be relevant to everyoneThere is no such thing as “The Chinese” just as there is no such thing as “The Americans”look at the amount we invest in diversity training and still get it wrong
- When I first glanced at at this graph – expected the US on the far left – it isn’tThis is a permanent shiftMandel has become globalVery heavily into China – Some are already training in BrazilBringing trainers on in India and Russia Long term this training company based in Capitola will increase focus and depth internationally in order to satisfy client requirements and grow
- Define BRICVery diverse – US Americans understand communicating in a multicultural society – also know that there are cultural differences – not ‘The Americans’
- How will impact you now and in the future?
- Then intro each bullet with graphicHow we define insider / outsiderAlso used as a smokescreen
- How important is culture? Are we becoming vanilla/mocha?Story of Ganesh – sitting in an office for hours, no phone, nothing to read, just looking at this pictureFirst looking for familiarities, then looking at differences and realizing that even though I’ve travelled extensively and speak three languages, I didn’t have a shared frame of reference for this cultureShared this observation with an Indian friend – she agreed, ‘No you don’t’
- Not becoming a global mocha. May look more similar on the surface, but have deeply ingrained cultural comforts, preferences and biases.
- Whether working globally or domestically, work requires ability to communicate and be relevant across cultures. Communication trainers must set the bar.How have you been doing that so far?
- Start with agility – the ability to respond to fast-changing conditions and stimuli quickly and powerfully.I looked it up in the dictionary and this is what I found (show photos)
- When strip back all the differences we’re connecting with other people
- Cultural agility is the set of skills that allow you to perceive and respond to fast-changing conditions and stimuli quickly and powerfully.Foundation is set of skills not knowledge – knowledge is important, but agility is in the skills to perceive, make sense and interact in a way that pierces through the veils of culture.
- 6 Skills for Cultural Agility
- Survey asked biggest questions regarding training an increasingly global and virtual audience – a great response was “Cultural Bias. Mine.”Aware = Self aware
- My story about being flattered as being adopted as an honorary European – but then having to correct that I’m a North AmericanIt can be hard to see ourselves.Ask friends from other cultures for their observations
- Being attuned to your environment: as one person responded on how she was being culturally agile: listening and observing – salesman and the bat - attuned to pick up fine nuances
- Question in prep survey: How can I really understand another culture when I’m not not from that culture? You can’t – me 20 years with GermansThe knowledge model created comfort through an illusion of controlBecome comfortable with ambiguitytrust self like me being lost
- Question in prep survey: on how showing cultural agility – One respondent: talk about utilizing culture and language to an advantage by remaining authentic – Betsy elaborate?In the Mandel guide on culture says not to say good morning b/c many time zones. My tendency would be to say good morning here in California and the time one you’re joining us from – makes it more personalSaying what you believe with a fine feeling for what can be offensive
- Question in prep survey: on how showing cultural agility – One respondent: talk about utilizing culture and language to an advantage by remaining authentic – Betsy elaborate?In the Mandel guide on culture says not to say good morning b/c many time zones. My tendency would be to say good morning here in California and the time one you’re joining us from – makes it more personalSaying what you believe with a fine feeling for what can be offensive
- Sociology major, lifelong learner of culture, know a lot, know there’s far more I don’t know, travel & engage with people & grocery stores, read, entertainment – there are myriad ways to learnOne of my favorites is to get lost – story of Beijing – HK point at the menu, nod and smile when waiter said something
- This is the easiest because of the knowledge model – there’s a lot of knowledge out thereCommitt to being a spongeExplore in your own town with books like Culture Shock, and demographic info, films, go to local ethnic grocery stores
- Question in prep survey: How can I really understand another culture when I’m not not from that culture? You can’t – me 20 years with GermansBecome comfortable with ambiguity
- Culture is everywhere all the time – need Cultural Agility to make the connectionDevelop your cultural agility skills furtherBetter outcomes for participants & more fulfillment for yourself
- No matter where you are it will create better outcomes for participants & more fulfillment for yourself