The document provides an agenda and slides for a pre-conference on email marketing best practices. The agenda includes three parts covering topics like email marketing rules and trends, how to perform email audits and select email marketing providers, developing email communications plans, determining key email metrics, and the future outlook for email. The slides then delve into many email marketing challenges and opportunities, including the continued growth of email, evolving email apps and regulations, authentication best practices, design considerations like single column layouts and buttons, subject line best practices, and tools for design and deliverability testing.
1. A relação de causalidade é essencial para determinar a imputação do resultado no crime. Somente é imputável quem deu causa ao resultado.
2. As causas do resultado podem ser absolutamente ou relativamente independentes, e cada uma delas pode ser preexistente, concomitante ou superveniente em relação à outra causa.
3. Os crimes podem ser consumados quando reunem todos os seus elementos, ou tentados quando iniciada a execução o resultado não se produz por circunstâncias alheias à vontade do agente.
1) O documento apresenta os princípios básicos da análise de variância (ANOVA) em um fator, incluindo quando e por que usar ANOVA em vez de teste t.
2) A ANOVA testa se existe diferença entre as médias de grupos e quantifica a variância entre e dentro dos grupos através das somas dos quadrados do modelo e residual.
3) É apresentado um exemplo ilustrando o cálculo da ANOVA para dados de um estudo sobre os efeitos do Viagra na líbido.
O documento discute crimes contra o patrimônio, especificamente a apropriação indébita. Aborda o que é apropriação indébita, os elementos do tipo penal, as penas e causas de aumento ou diminuição da pena. Também discute a apropriação indébita previdenciária.
Este documento descreve a Lei no 9.455/1997, que define o crime de tortura no Brasil. A lei estabelece que constranger alguém causando sofrimento físico ou mental com o objetivo de obter informações ou como forma de castigo constitui crime de tortura. A pena varia de 2 a 10 anos de reclusão dependendo da gravidade dos danos causados. A lei se aplica mesmo quando a tortura ocorre fora do Brasil, desde que a vítima seja brasileira ou o autor esteja no país.
While we (marketers) were shoring up our social and mobile strategies over the last 5+ years, something happened: Email had a renaissance. Driven largely by our always present smartphones and Inbox FOMO (fear-of-missing-out), we are consuming more email at all times of day in all sorts of places. These trends provide massive opportunities for marketers to capitalize on this tried and true digital tactic, but most brands are still doing the same old one-size-fits-all campaign.
In this half-day workshop, you’ll learn how to ask the right questions related to your strategy, generate insights for effective campaigns and additional marketing channels, and delivery great campaigns for our subscribers.
Key takeaways include:
Latest trends and stats on email marketing.
How to perform effective email audits.
How to select email marketing/marketing automation providers.
How to build effective email workflows with your organization/agency.
How to leverage modern web tools to create kickass emails.
How to develop short and long-term communications plans with subscribers.
How to determine the email metrics that matter.
What does the future look like for email?
DMA 2014 Post Conference Email CertificaitonRyan Phelan
This was presented on 10/29/2014 as part of EEC's involvement in the DMA2014 Post Conference Certification.
Email acquisition continues to be one of the top strategies that marketers struggle with and if to focus on quality or quantity. Additionally, what to ask (if anything) when consumers sign up to receive information from your company. Add to that the deliverability challenges and legal obligations for companies that do business in Canada or the European Union as well as the United States is enough to have anyone’s head spinning. During this session, we will review B2B & B2C best practices in terms of website, shopping cart and mobile acquisition as well as the legal liabilities that you have to be mindful of when asking for an email address. You will take away solid strategies and tactics about how to maximize every entry point of your company.
LSA Bootcamp Detroit: Email Marketing Best Practices (Constant Contact)Localogy
This presentation was given to an audience of small businesses at the LSA Bootcamp in Detroit 6/1/16 which was an event to help small businesses learn the fundamentals of digital marketing. For more on the event, visit: http://www.marketingbitz.com/marketing/boot-camp.aspx
This document provides an overview of 8 keys to effective email marketing. It discusses building an email list with permission, setting objectives for email campaigns, choosing appropriate format and frequency, getting emails opened through good subject lines and "From" names, creating compelling content, tracking results through open and click rates, segmenting lists based on customer interests, and leveraging social media to extend the reach of email campaigns. The presentation emphasizes gaining permission, setting a communication schedule, writing content of value to the audience, measuring performance, and integrating email with social networks for greater success.
1. A relação de causalidade é essencial para determinar a imputação do resultado no crime. Somente é imputável quem deu causa ao resultado.
2. As causas do resultado podem ser absolutamente ou relativamente independentes, e cada uma delas pode ser preexistente, concomitante ou superveniente em relação à outra causa.
3. Os crimes podem ser consumados quando reunem todos os seus elementos, ou tentados quando iniciada a execução o resultado não se produz por circunstâncias alheias à vontade do agente.
1) O documento apresenta os princípios básicos da análise de variância (ANOVA) em um fator, incluindo quando e por que usar ANOVA em vez de teste t.
2) A ANOVA testa se existe diferença entre as médias de grupos e quantifica a variância entre e dentro dos grupos através das somas dos quadrados do modelo e residual.
3) É apresentado um exemplo ilustrando o cálculo da ANOVA para dados de um estudo sobre os efeitos do Viagra na líbido.
O documento discute crimes contra o patrimônio, especificamente a apropriação indébita. Aborda o que é apropriação indébita, os elementos do tipo penal, as penas e causas de aumento ou diminuição da pena. Também discute a apropriação indébita previdenciária.
Este documento descreve a Lei no 9.455/1997, que define o crime de tortura no Brasil. A lei estabelece que constranger alguém causando sofrimento físico ou mental com o objetivo de obter informações ou como forma de castigo constitui crime de tortura. A pena varia de 2 a 10 anos de reclusão dependendo da gravidade dos danos causados. A lei se aplica mesmo quando a tortura ocorre fora do Brasil, desde que a vítima seja brasileira ou o autor esteja no país.
While we (marketers) were shoring up our social and mobile strategies over the last 5+ years, something happened: Email had a renaissance. Driven largely by our always present smartphones and Inbox FOMO (fear-of-missing-out), we are consuming more email at all times of day in all sorts of places. These trends provide massive opportunities for marketers to capitalize on this tried and true digital tactic, but most brands are still doing the same old one-size-fits-all campaign.
In this half-day workshop, you’ll learn how to ask the right questions related to your strategy, generate insights for effective campaigns and additional marketing channels, and delivery great campaigns for our subscribers.
Key takeaways include:
Latest trends and stats on email marketing.
How to perform effective email audits.
How to select email marketing/marketing automation providers.
How to build effective email workflows with your organization/agency.
How to leverage modern web tools to create kickass emails.
How to develop short and long-term communications plans with subscribers.
How to determine the email metrics that matter.
What does the future look like for email?
DMA 2014 Post Conference Email CertificaitonRyan Phelan
This was presented on 10/29/2014 as part of EEC's involvement in the DMA2014 Post Conference Certification.
Email acquisition continues to be one of the top strategies that marketers struggle with and if to focus on quality or quantity. Additionally, what to ask (if anything) when consumers sign up to receive information from your company. Add to that the deliverability challenges and legal obligations for companies that do business in Canada or the European Union as well as the United States is enough to have anyone’s head spinning. During this session, we will review B2B & B2C best practices in terms of website, shopping cart and mobile acquisition as well as the legal liabilities that you have to be mindful of when asking for an email address. You will take away solid strategies and tactics about how to maximize every entry point of your company.
LSA Bootcamp Detroit: Email Marketing Best Practices (Constant Contact)Localogy
This presentation was given to an audience of small businesses at the LSA Bootcamp in Detroit 6/1/16 which was an event to help small businesses learn the fundamentals of digital marketing. For more on the event, visit: http://www.marketingbitz.com/marketing/boot-camp.aspx
This document provides an overview of 8 keys to effective email marketing. It discusses building an email list with permission, setting objectives for email campaigns, choosing appropriate format and frequency, getting emails opened through good subject lines and "From" names, creating compelling content, tracking results through open and click rates, segmenting lists based on customer interests, and leveraging social media to extend the reach of email campaigns. The presentation emphasizes gaining permission, setting a communication schedule, writing content of value to the audience, measuring performance, and integrating email with social networks for greater success.
Damn Spam: What you need to know about avoiding spam filtersSpotler
Avoiding spam filters is the bane of every marketer’s life, right? Or at least it should be. Unfortunately 10-12% of emails you send will disappear into cyberspace due to very robust, automated technologies in place to prevent anything inappropriate reaching your prospects inbox.
So how do you avoid ending up in those spam filters? Learn the best practice tips on what you can do to ensure you don’t end up in cyberspace.
Things that we cover:
- How to overcome the challenges of deliverability
- How spam filters work and how to avoid them
- Simple mistakes to avoid
- How to build and maintain your email reputation
- Checking your sender score
Marie Wiese presented on rethinking email marketing strategies. She discussed that the goal of email marketing is to discover, educate, and solve problems for customers rather than just persuade. Effective email marketing requires developing quality content, optimizing conversions, and maintaining consistency. Wiese also addressed common myths about email marketing and best practices for compliance with Canada's Anti-Spam Legislation (CASL).
This document discusses adding email marketing to a WooCommerce e-commerce website. It highlights the benefits of email marketing such as driving revenue, creating brand awareness, and boosting repeat business. It then covers best practices for email marketing like growing an engaged email list, creating relevant content, designing mobile-friendly templates, crafting compelling subject lines, and tracking key metrics like open and click-through rates. The overall message is that integrating email marketing with an online store can help boost sales and grow a business.
A recent presentation to the Fraser Valley Chartered Professional Accountants Association on how to remain Social and carry out and effective marketing campaign in the CASL era - post July 1st 2014
Generation “C” is not a demographic. It's everyone. Your existing and potential customers are all connected, and in control. Today’s connected consumers require all businesses, including collision repairers to connect, communicate, market to, sell and service them in the same ways they connect and communicate!
Om September 18th 2015 Frank Terlep, CEO and Lead Sherpa of Summit eMarketing Sherpa’s introduced more than 250 Canadian Collision Industry Forum attendees to several tools, technologies and techniques today’s Canadian collision repairers, insurers and other industry participants need to utilize to connect with, communicate, market to, sell and service today’s “connected consumer.”
Master the basic essentials of digital marketing in the areas of email marketing, social media and search engine optimization with this easy to follow guide.
The guide offers insights, tips and how to for anything key area of digital marketing in the above channels!
This document discusses strategies for retailers to implement omnichannel marketing and avoid common mistakes when collecting customer email addresses. It highlights the importance of email addresses for connecting online and offline customer experiences and relationships. It also outlines how failing to validate email addresses can negatively impact email marketing campaigns and relationships with email service providers. Real-time email validation at points of collection like POS systems is presented as a solution to ensure high quality, valid email addresses and maximize campaign ROI and customer engagement.
The document discusses best practices for email marketing such as keeping email widths under 650px, including a clear call to action within the first 400px, and making content understandable with images switched off. It also provides email marketing statistics and offers ideas for the real estate industry including lifecycle marketing, automated property listing triggers, and using "signs on steroids" with virtual SMS codes. Transactional emails are highlighted as an underutilized opportunity that can help build permission and loyalty with high open rates.
This document discusses 10 secrets for improving email marketing from top retailers. It covers understanding why subscribers mark emails as spam, avoiding sending to unknown users, spam traps and inactive recipients, tracking additional engagement metrics beyond opens and clicks, getting emails rescued from the spam folder, avoiding overly promotional keywords, leveraging mobile and using competitive data for testing subject lines and content. The key takeaway is that a focus on deliverability, list quality, engagement and reputation management is essential for email marketing success.
The document discusses how email has become an important tool for nonprofit relationship building and communication. It provides tips on growing email lists, segmenting lists, email design, and using landing pages. Integrating online and offline communications through a centralized database is important. Testing campaigns and adjusting based on results is also recommended.
Driving email engagement for non-profits.Sophia Latto
What is the role of email with constituents these days? Are people reading them at all? Should we be emailing and how does mobile fit in? In an ever-shifting online communications landscape, this session will explore where e-mail still has the greatest value in your marketing and fundraising efforts and will show you tips on how to optimize your email efforts.
This document summarizes an educational session on maximizing email campaigns. It introduces the presenters, Lee Raney and Brad Davies, and provides information about their backgrounds and qualifications. The bulk of the document outlines effective email strategy and best practices for emails, landing pages, and A/B testing. It emphasizes the importance of relevant content, call-to-action buttons, and testing emails to improve results. Examples are provided of successful email campaigns for non-profits.
Brian Abracen discusses why email marketing is still an effective strategy. Some key points include:
- Email yields high returns, with an estimated ROI of 4,300% and $44 in revenue for every $1 spent.
- Emails are effective at nurturing leads and converting prospects into customers through a series of targeted messages.
- Personalized and segmented emails that are relevant to the recipient increase engagement and conversions.
- Building and maintaining an opt-in email list requires capturing permission, sending valuable welcome messages, and regularly cleansing inactive addresses.
- Achieving a positive sender reputation with internet service providers is important for delivery and response rates.
Email Marketing: The Opportunity You Can't Afford To MissGeonetric
The document summarizes best practices for email marketing. It provides 14 tips for creating effective emails, including collecting opt-in email addresses, segmenting email lists, writing engaging subject lines, using pre-header text, including clear calls-to-action, designing responsive emails, tracking links, including social sharing icons, adding company name and unsubscribe information, testing emails, determining the best time and day to send emails, and analyzing email metrics like opens, clicks, and conversions. The document also provides healthcare industry email marketing averages and analyzes sample emails from various healthcare organizations.
The document outlines the agenda for a 2010 email marketing bootcamp and certification. It includes sessions on email strategy, audience development, campaign best practices, deliverability, measurement and more. The goal is to help attendees understand how to effectively use email marketing to achieve business objectives like acquisition, retention and engagement.
HighRoad U Webinar: Election & Holiday Email ExtravaganzaHighRoad Solution
Q4 is notoriously the most difficult quarter for association marketers to reach their constituents as there is always more inbox competition. The deliverability experts at HighRoad Solution are on top of association benchmark metrics with strategies on how to sail through Q4 unscathed.
This document outlines an educational series on the role of email marketing. The 12-part series will cover topics such as email metrics, list growth strategies, and building cross-channel marketing programs. It introduces the speaker, Christopher Barnes, an email marketing expert with 30 years of experience. Barnes will discuss why email remains an effective marketing channel, how it can be used to engage customers and build relationships, and the importance of permission-based opt-in email programs.
In this presentation Charles Blair "The Mad Scientist" breaks down the keys to using online and offline marketing to dominate your real estate market.
http://www.realdealmeetup.com
Are you ready to learn real estate investing
100's of hours of 100% FREE Content, No BS, No Guru's Allowed.
http://www.realdealmeetup.com
Srini Nanduri & Nicole Dougherty - Lessons Learned in Developing a Personaliz...Julia Grosman
This document summarizes Capital One's journey towards personalization. It provides the following key points:
1) Capital One aims to transform how consumers interact with the brand by building real-time personalization capabilities using people-based marketing and data-driven strategies.
2) The organization is structured into small, empowered cross-functional teams to quickly define and build minimum viable products.
3) Capital One collects data from all sources, resolves identities, and gets control of its data to power personalized experiences using machine learning models.
Maryna Hradovich - Mobile SEO: How to Dominate The New Search LandscapeJulia Grosman
This document provides an overview of optimizing a website for mobile and voice search. It discusses 4 main steps: 1) optimizing for the mobile-first index by having separate mobile URLs and content, using responsive design, and adding relevant meta tags and structured data. 2) Adding AMP versions of pages to load faster and appear in mobile search features. 3) Using structured data to power rich results in search. 4) Optimizing for voice search by focusing on intent with relevant questions and answers, targeting featured snippets with detailed responses, and ensuring correct location is specified.
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Damn Spam: What you need to know about avoiding spam filtersSpotler
Avoiding spam filters is the bane of every marketer’s life, right? Or at least it should be. Unfortunately 10-12% of emails you send will disappear into cyberspace due to very robust, automated technologies in place to prevent anything inappropriate reaching your prospects inbox.
So how do you avoid ending up in those spam filters? Learn the best practice tips on what you can do to ensure you don’t end up in cyberspace.
Things that we cover:
- How to overcome the challenges of deliverability
- How spam filters work and how to avoid them
- Simple mistakes to avoid
- How to build and maintain your email reputation
- Checking your sender score
Marie Wiese presented on rethinking email marketing strategies. She discussed that the goal of email marketing is to discover, educate, and solve problems for customers rather than just persuade. Effective email marketing requires developing quality content, optimizing conversions, and maintaining consistency. Wiese also addressed common myths about email marketing and best practices for compliance with Canada's Anti-Spam Legislation (CASL).
This document discusses adding email marketing to a WooCommerce e-commerce website. It highlights the benefits of email marketing such as driving revenue, creating brand awareness, and boosting repeat business. It then covers best practices for email marketing like growing an engaged email list, creating relevant content, designing mobile-friendly templates, crafting compelling subject lines, and tracking key metrics like open and click-through rates. The overall message is that integrating email marketing with an online store can help boost sales and grow a business.
A recent presentation to the Fraser Valley Chartered Professional Accountants Association on how to remain Social and carry out and effective marketing campaign in the CASL era - post July 1st 2014
Generation “C” is not a demographic. It's everyone. Your existing and potential customers are all connected, and in control. Today’s connected consumers require all businesses, including collision repairers to connect, communicate, market to, sell and service them in the same ways they connect and communicate!
Om September 18th 2015 Frank Terlep, CEO and Lead Sherpa of Summit eMarketing Sherpa’s introduced more than 250 Canadian Collision Industry Forum attendees to several tools, technologies and techniques today’s Canadian collision repairers, insurers and other industry participants need to utilize to connect with, communicate, market to, sell and service today’s “connected consumer.”
Master the basic essentials of digital marketing in the areas of email marketing, social media and search engine optimization with this easy to follow guide.
The guide offers insights, tips and how to for anything key area of digital marketing in the above channels!
This document discusses strategies for retailers to implement omnichannel marketing and avoid common mistakes when collecting customer email addresses. It highlights the importance of email addresses for connecting online and offline customer experiences and relationships. It also outlines how failing to validate email addresses can negatively impact email marketing campaigns and relationships with email service providers. Real-time email validation at points of collection like POS systems is presented as a solution to ensure high quality, valid email addresses and maximize campaign ROI and customer engagement.
The document discusses best practices for email marketing such as keeping email widths under 650px, including a clear call to action within the first 400px, and making content understandable with images switched off. It also provides email marketing statistics and offers ideas for the real estate industry including lifecycle marketing, automated property listing triggers, and using "signs on steroids" with virtual SMS codes. Transactional emails are highlighted as an underutilized opportunity that can help build permission and loyalty with high open rates.
This document discusses 10 secrets for improving email marketing from top retailers. It covers understanding why subscribers mark emails as spam, avoiding sending to unknown users, spam traps and inactive recipients, tracking additional engagement metrics beyond opens and clicks, getting emails rescued from the spam folder, avoiding overly promotional keywords, leveraging mobile and using competitive data for testing subject lines and content. The key takeaway is that a focus on deliverability, list quality, engagement and reputation management is essential for email marketing success.
The document discusses how email has become an important tool for nonprofit relationship building and communication. It provides tips on growing email lists, segmenting lists, email design, and using landing pages. Integrating online and offline communications through a centralized database is important. Testing campaigns and adjusting based on results is also recommended.
Driving email engagement for non-profits.Sophia Latto
What is the role of email with constituents these days? Are people reading them at all? Should we be emailing and how does mobile fit in? In an ever-shifting online communications landscape, this session will explore where e-mail still has the greatest value in your marketing and fundraising efforts and will show you tips on how to optimize your email efforts.
This document summarizes an educational session on maximizing email campaigns. It introduces the presenters, Lee Raney and Brad Davies, and provides information about their backgrounds and qualifications. The bulk of the document outlines effective email strategy and best practices for emails, landing pages, and A/B testing. It emphasizes the importance of relevant content, call-to-action buttons, and testing emails to improve results. Examples are provided of successful email campaigns for non-profits.
Brian Abracen discusses why email marketing is still an effective strategy. Some key points include:
- Email yields high returns, with an estimated ROI of 4,300% and $44 in revenue for every $1 spent.
- Emails are effective at nurturing leads and converting prospects into customers through a series of targeted messages.
- Personalized and segmented emails that are relevant to the recipient increase engagement and conversions.
- Building and maintaining an opt-in email list requires capturing permission, sending valuable welcome messages, and regularly cleansing inactive addresses.
- Achieving a positive sender reputation with internet service providers is important for delivery and response rates.
Email Marketing: The Opportunity You Can't Afford To MissGeonetric
The document summarizes best practices for email marketing. It provides 14 tips for creating effective emails, including collecting opt-in email addresses, segmenting email lists, writing engaging subject lines, using pre-header text, including clear calls-to-action, designing responsive emails, tracking links, including social sharing icons, adding company name and unsubscribe information, testing emails, determining the best time and day to send emails, and analyzing email metrics like opens, clicks, and conversions. The document also provides healthcare industry email marketing averages and analyzes sample emails from various healthcare organizations.
The document outlines the agenda for a 2010 email marketing bootcamp and certification. It includes sessions on email strategy, audience development, campaign best practices, deliverability, measurement and more. The goal is to help attendees understand how to effectively use email marketing to achieve business objectives like acquisition, retention and engagement.
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Q4 is notoriously the most difficult quarter for association marketers to reach their constituents as there is always more inbox competition. The deliverability experts at HighRoad Solution are on top of association benchmark metrics with strategies on how to sail through Q4 unscathed.
This document outlines an educational series on the role of email marketing. The 12-part series will cover topics such as email metrics, list growth strategies, and building cross-channel marketing programs. It introduces the speaker, Christopher Barnes, an email marketing expert with 30 years of experience. Barnes will discuss why email remains an effective marketing channel, how it can be used to engage customers and build relationships, and the importance of permission-based opt-in email programs.
In this presentation Charles Blair "The Mad Scientist" breaks down the keys to using online and offline marketing to dominate your real estate market.
http://www.realdealmeetup.com
Are you ready to learn real estate investing
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http://www.realdealmeetup.com
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As the call for for skilled experts continues to develop, investing in quality education and education from a reputable https://www.safalta.com/online-digital-marketing/best-digital-marketing-institute-in-noida Digital advertising institute in Noida can lead to a a success career on this eve
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In this respectful and life-affirming service—erm, session—join Ryan Brock (Chief Solution Officer at DemandJump and author of Pillar-Based Marketing: A Data-Driven Methodology for SEO and Content that Actually Works) and leave with:
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5. • Pre con rules
• Introductions
• Why are we here?
• Latest trends and stats on email marketing
• How to perform effective email audits
• How to select email marketing/marketing automation providers
• How to develop short and long-term communications plans with subscribers
• How to determine the email metrics that matter
• What does the future look like for email?
AGENDA
6. Want these slides?
barberandhewitt.com/preconference
Want the conference workbook?
portland.digitalsummit.com/agenda/workbooks/
Say hello.
@michaeljbarber
michael@barberandhewitt.com
Questions/Comments/Random Thoughts
34. Email is still the number one most effective one-to-one
communication channel for marketers, even though
there is more noise in all of our inboxes, and despite
growth in mobile apps, social media, and text. Power
rests in being close to the data to help determine the
right email message and when to deliver it.
“
Adobe
35. BUT, WE GOT PROBLEMS
With all due respect, we (largely) suck at life email.
36. On balance, [email is] maybe 10%
pleasure and 90% fear of missing out.
“
Larry Rosen, Psychologist
73. LAYERED SPF & REPUTATION DATA
Sender ID
Framework
(SPF)
Inbound
Mail Server
Authentication
Pass
Fail
DNS
SPF Record
Lookup
Inbox
Junk
?
Quarantine
Block/Delete
Reputation
Data
1 2 3 4
Sender
Internet
74. LAYERED SPF & REPUTATION DATA
Sender ID
Framework
(SPF)
Inbound
Mail Server
Authentication
Pass
Fail
DNS
SPF Record
Lookup
Inbox
Junk
?
Quarantine
Block/Delete
Reputation
Data
1 2 3 4
Sender
Internet
77. APPS CONTINUE TO EVOLVE
Outlook for iOS
• The Outlook app splits messages into two groups:
Focused and Other. Over time, Outlook learns who
users normally interact with and adds those emails to
the Focused group for quick access.
• For users who are overwhelmed by the amount of
email in their Focused group, the Outlook app offers a
“Schedule” feature that temporarily removes email from
the user’s inbox until a chosen time.
78. APPS CONTINUE TO EVOLVE
Apple Watch
• Text is back , baby!
• Not only must we focus on text, need to
ensure it optimized for wearables.
• text/watch.html
79. WINDOWS 10 UNIVERSAL OUTLOOK
Universal Outlook
• Ughhhh, still issues.
• Images scaled incorrectly
• No CSS3 support
• No HTML5 support
• No support for divs
• No media query support
• Use mobile-friendly layouts
• Use table-based emails
87. CASL REQUIREMENTS
• CASL regulations apply to any "Commercial Electronic Message" (CEM) sent from or to
Canadian computers and devices in Canada. Messages routed through Canadian
computer systems are not subject to this law.
• A CEM is any message that:
• is in an electronic format, including emails, instant messages, text messages, and
some social media communications;
• is sent to an electronic address, including email addresses, instant message
accounts, phone accounts, and social media accounts; and
• contains a message encouraging recipients to take part in some type of
commercial activity, including the promotion of products, services, people/
personas, companies, or organizations.
88. IMPLIED V EXPRESS CONSENT
• Implied consent includes when:
• A recipient has purchased a product,
service or made another business deal,
contract, or membership with your
organization in the last 24 months;
• You are a registered charity or political
organization, and the recipient has made a
donation or gift, has volunteered, or
attended a meeting organized by you; or
• A professional message is sent to
someone whose email address was given
to you, or is conspicuously published, and
who hasn't published or told you that they
don't want unsolicited messages.
• Express consent:
• If your recipients don't meet any of the
above criteria, then express consent is
required before you can send campaigns to
them.
• Express consent means written or oral
agreement to receive specific types of
messages, for example "You want to receive
monthly newsletters and weekly discount
notifications from Company B."
89. EXPRESS CONSENT
• Express consent is only valid if the following information is included with your request for consent:
• A clear and concise description of your purpose in obtaining consent.
• A description of messages you'll be sending.
• Requestor's name and contact information (physical mailing address and telephone number, email
address, or website URL).
• A statement that the recipient may unsubscribe at any time.
• The requestor can be you or someone for whom you're asking. If you're requesting consent on behalf of
a client, the client's name and contact information must be included with the consent request.
90. EXPRESS CONSENT
• Messages to family or a person with established personal relationship.
• Messages to an employee, consultant, or person associated with your business.
• Responses to a current customer, or someone who has inquired in the last six months.
• Messages that will be opened or accessed in a foreign country, including the U.S., China, and most of Europe.
• Messages sent on behalf of a charity or political organization for the purposes of raising funds or soliciting contributions.
• Messages attempting to enforce a legal right or court order.
• Messages that provide warranty, recall, safety, or security information about a product or service purchased by the recipient.
• Messages that provide information about a purchase, subscription, membership, account, loan, or other ongoing
relationship, including delivery of product updates or upgrades.
• A single message to a recipient without an existing relationship on the basis of a referral. The full name of the referring
person must be disclosed in the message. The referrer may be family or have another relationship with the person to whom
you're sending.
92. KEY DIFFERENCES FROM CAN-SPAM
CASL CAN-SPAM
Address broad range of Internet issues (spam,
spyware, pharming, etc)
Address spam only
Applies to all forms of electronic messaging
(email, SMS, IM, in-app, etc)
Applies only to email
Applies to “commercial electronic
messages” (very board)
Applies to messages that are 1) commercial; or
2) transactional or relationships (more narrow)
Primarily opt-in; permission based
Opt-out; you can technically mail any person at
least once
96. LAYERED SPF & REPUTATION DATA
Sender ID
Framework
(SPF)
Inbound
Mail Server
Authentication
Pass
Fail
DNS
SPF Record
Lookup
Inbox
Junk
?
Quarantine
Block/Delete
Reputation
Data
1 2 3 4
Sender
Internet
98. SENDER
POLICY
FRAMEWORK
SPF, or Sender Policy Framework, works as the sort of gold standard
of email authentication. They provide the email service provider with a
framework of data for every email you send.
When your email gets to the email service provider, the ESP checks
your info against the info in the email. This info might include the DNS,
what types of fields your emails use when you send, and other data.
If this data does not match up and your email is sent from an
unknown or different origin that doesn't match the info you provided,
the ESP blocks the email from making it to the inbox, removing the
chance of spam complaints.
99. DOMAIN KEYS
IDENTIFIED MAIL
DKIM, also known as Domain Keys Identified Mail, is the ESP's
way of checking the DNS records you provide with the ones
that come with the email. If the DNS records fail to match,
the ESP will block that email and you won't have to suffer
from spam complaints.
100. SENDERID Sender ID is almost identical to SPF, with a few key differences.
Ultimately, they're both out to do the same thing: authenticate every
email you send by matching data records the ESP holds against the
ones that accompany the email or newsletter waiting to make it to the
inbox.
101. DMARC
A DMARC policy allows a sender to indicate that their messages are
protected by SPF and/or DKIM, and tells a receiver what to do if
neither of those authentication methods passes – such as junk or
reject the message.
130. SUPERLATIVES MATTER, A LOT.
• Some phrases affect response rates very positively. Take, for example, “Brand
new,” “Latest,” and “Exciting,” which give open rate lifts of 37%, 24% and 19%,
respectively.
• “The perfect gift,” which imperfectly depresses open rates by -28%. Or the
most mediocre of adequate adjectives, “good,” which reduces open rates by a
not-so-good -20%.
• Consider which superlative phrases add value to your subject lines. Some may
be “special” (+12%,) but nothing is “wonderful” (-2%) all the time.
131. SELL WITHOUT BEING SPAMMY
• For a long time, people said that you shouldn’t charge admission to your
emails. “Don’t talk about sales in subject lines… because spam filters will be
mean to you,” they’d say. They are wrong.
• “Buy one get one free” deal? This stalwart of sales gets a shocking +89% on
open rates.
• When people get emails about sales, they are much more likely to click
through. Take, for example, “prices” (+246% CTR), “worth” (+134%), and
“deal” (+91%.)
• Bring balance or customers will either get bored or expect sales all the time.
132. QUESTIONS MAKE A DIFFERENCE
• Questions that start with “can’t” (+25%) or “won’t” (+20%) often do better than
“will” (-27%) or “who” (-41%.)
• When used in context they can work well. Context is key.
141. I see interactive as a huge shift in email
development. Early analytics have shown far
greater engagement from users who receive
interactive messages.
“
Mark Robbins, Email Developer, Rebelmail
208. PLATFORM/SERVICE PROVIDER
• Ultimate Question: Is there a better alternative for sending emails than what is used
presently?
• Objective Appropriate
• Are email program objectives aligned with functionality?
• Based on your existing business goals, is the current email service provider (e.g. ConstantContact,
Lyris, Campaigner, etc.) a feasible match?
• What important tasks cannot be accomplished with the chosen service provider today?
• Right-Sized
• Is the existing platform big enough or too small?
• Do business requirements call for more sophistication (automation, CRM integration, lead scoring
capabilities) from the service provider? Or is the current email tool-to-task match the equivalent
of killing a bumblebee with a bazooka?
209. PLATFORM/SERVICE PROVIDER
• Ultimate Question: Is there a better alternative for sending emails than what is
used presently?
• Future Focused
• At what point will there be a need to upgrade to a more advanced email service
provider?
• What specific functions and operations will be necessary in the near future as the
program evolves?
• Sender Reputation
• What is the current SenderScore for the program?
• Based on this score, should the platform in use today be abandoned, and should the
program be migrated to a different email service provider?
210. AUDIENCE
• Ultimate Question: Are there opportunities for improvement with customer records management?
• Acquisition
• How are new customer records acquired?
• Is the practice of list rental or purchase avoided? Just say “hell no” to buying or renting lists.
• Are contacts informed properly about how their information will be used?
• On-Boarding
• What messages are delivered to new contacts upon sign-up? Are expectations for message delivery
and frequency set properly?
• Are there opportunities to improve the content that is delivered to new contacts?
• Are other content assets and methods to connect with the brand (e.g. customer service, social media,
mobile applications, etc.) introduced?
211. AUDIENCE
• Segmentation
• Are customer records segmented in a meaningful way?
• What methods can be used to divide customer records to improve message efficacy and
avoid irrelevant email delivery?
• How can the segmentation process be improved by relying upon self-selected
parameters (via survey) or behavior monitoring (based on previous activity/engagement)?
• Unsubscribe/Preference Process
• Is the unsubscribe option clear and easy to identify within each message?
• Are requests to unsubscribe handled responsibly?
• Does the program offer a way for email recipients to choose their preferences?
212. DESIGN
• Ultimate Question: how should design be modified to represent the brand and appeal
to all audiences?
• Channel Appropriate
• Is the current email design right for the email channel?
• Is the design comprised of of one single image? Does it strongly resemble a direct mail
piece, a flyer, or an outdoor board?
• Does every email message include a physical mailing address and a subject line that does
not deceive (re: CAN SPAM compliance)?
• On Brand
• Is the email design consistent with other brand assets?
• Does the email design conform to existing brand standards and guidelines?
213. DESIGN
• Optimized for Mobile
• Does the email render well on smaller mobile device screens?
• Does the email utilize the @media query for responsive design?
• How should the mobile version of the email design be modified to appeal to recipients on the
go?
• Client Compatible
• How does the email render in all email clients? (Hint: use Litmus or Email on Acid)
• Are their email clients that are more important than others based on their popularity among
recipients?
• How does the email look in clients that are traditionally troublesome like the dreaded Outlook
2010, Outlook 2013, and Yahoo Mail?
214. PROCESS
• Ultimate Question: How are various aspects of the email program
managed and in what ways can they be improved?
• Frequency
• How often do contacts receive messages?
• Based on response rates and engagement levels, how should frequency
be modified?
• Should frequency for certain audience segments be different from
others? Read more on finding the optimal email frequency here.
215. PROCESS
• Message
• Does the overall message align with the motivations of the audience to
request email communication in the first place?
• How are brand assets (content marketing productions, events, video,
graphics, etc.) utilized to encourage a response from the audience?
• How should the message differ based on audience segments? Is there a
need to modify the message for certain recipient groups?
• Are there opportunities to develop a nurture program (or drip campaign)
for contacts and prospects?
216. PROCESS
• List Hygiene
• What methods are used to maintain list integrity?
• Are some recipients removed or sequestered after long periods of inactivity?
• Does the program include email verification either at sign-up or after extended time frames?
• Testing
• What email tests have been run with recent messages? What elements have been tested (e.g.
subject line, from name, content, call to action, etc.)?
• Does the program entail an A/B split or multivariate approach to testing? What improvements
can be made to the testing process?
• How are results from previous tests interpreted and put into play for subsequent messages
and campaigns?
217. PROCESS
• Ultimate Question: How is the email program measured today and what methods can be
introduced to gauge success more accurately?
• High Level Performance
• At what rate are email messages successfully delivered to their intended recipients?
• What are the current open and click rates for the campaign/program?
• What has the trend for delivery, open and click metrics?
• What is the monthly/quarterly/annual rate of list growth? List churn?
• Traffic Generation
• What is the click response to key content placed within the email?
• How does email compare to other channels with regard to website visits? Time on site? Pages per visit?
• What kind of messages have a high rate of success when it comes to delivering website visits?
218. PROCESS
• Ultimate Question: How is the email program measured today and what methods can be
introduced to gauge success more accurately?
• Sales and Activity
• How does email perform with respect to generating sales?
• Does email have a recognizable impact on the bottom line? Does the email channel make it rain?
• What other key performance indicators (downloads, event registrations, product demo views, etc.)
have been impacted by the email channel?
• The Correct Gauges
• Are the metrics used to evaluate the ongoing performance of the email appropriate?
• What other performance metrics should be considered given the nature of the program?
• What goals or benchmarks should be set for the email campaign(s) in the coming year?
223. AUTHENTICATION
PROVE WHO YOU ARE.
DESIGN
BE UBIQUITOUS.
SUBJECT LINES
GET BETTER OR BE BORING.
INTERACTIVITY
LET’S GET JAZZY.
224. AUTHENTICATION
PROVE WHO YOU ARE.
DESIGN
BE UBIQUITOUS.
SUBJECT LINES
GET BETTER OR BE BORING.
INTERACTIVITY
LET’S GET JAZZY.
AUTOMATION & TRIGGERS
PERSONALIZATION MATTERS.
225. AUTHENTICATION
PROVE WHO YOU ARE.
DESIGN
BE UBIQUITOUS.
SUBJECT LINES
GET BETTER OR BE BORING.
INTERACTIVITY
LET’S GET JAZZY.
AUTOMATION & TRIGGERS
PERSONALIZATION MATTERS.
ALWAYS SAY HELLO
IT’S POLITE AND WORKS.
226. AUTHENTICATION
PROVE WHO YOU ARE.
DESIGN
BE UBIQUITOUS.
SUBJECT LINES
GET BETTER OR BE BORING.
INTERACTIVITY
LET’S GET JAZZY.
AUTOMATION & TRIGGERS
PERSONALIZATION MATTERS.
ALWAYS SAY HELLO
IT’S POLITE AND WORKS.
BE HUMAN
TALK NORMALLY.
229. We do not use clicks as a measure of engagement.
User engagement will not affect your overall reputation.
If you remove people who do not open or click,
you are leaving money on the table.
Microsoft, Gmail, and Comcast stated
that they do not convert old accounts to spam traps.
Email Experience Counsel, 2015
“
230. WHAT ISPs TRACK?
• Opens —less relevant metric because images downloaded by default in certain email clients, but
ISPs still track it.
• Replies — replying to a message is a super-strong signal of engagement. So, why are we all using
no-reply@? Baffling, I tell you.
• Moves — to junk = strong, negative signal. If your AOL subscribers do this two times, you’re in the
spam folder for pretty much life.
• Mark Not As Junk — strong, positive signal that the email should not be considered spam. AOL
says this is enough of a signal to “reset” the previous behavior.
• Delete without open — a quick glance at the sender/subject: a somewhat negative signal. So,
your from name and subject lines matter.
• Move to folder — if people are moving messages around, it means they care about them. This is
strong positive signal.
231. Engagement is measured at the subscriber-level and
based on metrics we aren’t tracking.